Technical Support
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Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
• Using the Create Service Request form on the iSupport page (see
Contacting the Technical Assistance Center
• Contacting Dell Force10 directly by E-mail or by phone (see
Contacting the Technical Assistance Center
the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• Output from the
show tech-support
[
non-paged
] command (This report is very long, so the storage
buffer in your terminal program should be set high.)
• Output from the
show logging eventlog
[
unit
]
command, where
unit
is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of
show tech-support
.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Step
Task
Summary of Contents for Force10 S55
Page 1: ...Installing the S55 System ...
Page 12: ...12 The S55 System w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 16: ...16 Site Preparations w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 30: ...30 Power Supplies w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 36: ...36 Access the console ports w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 48: ...48 Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 49: ......
Page 50: ...w w w d ell com support dell com Printed in the U S A ...