Dell G15 5510, Service Manual

Page 1: ...Dell G15 5510 Service Manual Regulatory Model P105F Regulatory Type P105F002 February 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...lid state drives 18 Removing the 2230 solid state drive in SSD slot one 18 Installing the 2230 solid state drive in SSD slot one 19 Removing the 2280 solid state drive in SSD slot two 20 Installing the 2280 solid state drive in SSD slot two 21 Procedure to move the screw mount 22 Wireless card 23 Removing the wireless card 23 Installing the wireless card 24 Memory module 26 Removing the memory mod...

Page 4: ...st and keyboard assembly 56 Chapter 3 Drivers and downloads 57 Chapter 4 System setup 58 Entering BIOS setup program 58 Navigation keys 58 One time boot menu 59 System setup options 59 Updating the BIOS in Windows 67 Updating BIOS on systems with BitLocker enabled 67 Updating your system BIOS using a USB flash drive 67 Updating the Dell BIOS in Linux and Ubuntu environments 68 Flashing the BIOS fr...

Page 5: ...Backup media and recovery options 73 Drain residual flea power perform hard reset 73 WiFi power cycle 74 Chapter 6 Getting help and contacting Dell 75 Contents 5 ...

Page 6: ...liance home page at www dell com regulatory_compliance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid ...

Page 7: ...is the intermittent also called latent or walking wounded failure Perform the following steps to prevent ESD damage Use a wired ESD wrist strap that is properly grounded The use of wireless anti static straps is no longer allowed they do not provide adequate protection Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD dama...

Page 8: ...sitive devices must be shipped and received in static safe packaging Metal static shielded bags are preferred However you should always return the damaged part using the same ESD bag and packaging that the new part arrived in The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in ESD sensitive devices ...

Page 9: ...onent is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x6 4 NOTE Screw color may vary depending on the configuration ordered 4 cell...

Page 10: ...x6 2 Power button Palm rest and keyboard assembly M2x2 2 System board Palm rest and keyboard assembly M2x4 4 USB board System board M2x4 2 I O board System board M2x4 2 Power button shield Palm rest and keyboard assembly M2x2 2 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of...

Page 11: ...Removing and installing components 11 ...

Page 12: ...12 Removing and installing components ...

Page 13: ...er from the tabs Lift the base cover off the palm rest and keyboard assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 4 Using the pull tab disconnect the battery cable from the system board 5 Turn your computer over and press the power button for 15 seconds to drain the flea power Installing the base cover Prerequisites If yo...

Page 14: ...14 Removing and installing components ...

Page 15: ...the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure Steps 1 Disconnect the battery cable from the system board if it is not previously disconnected NOTE After removing the battery store the battery cable ...

Page 16: ... of the battery and provides a visual representation of the installation procedure Steps 1 At an angle slide the battery into the slot on the palm rest and keyboard assembly 2 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 3 Replace the four screws M2x4 that secure the battery to the palm rest and keyboard assembly 16 Removing and installing compon...

Page 17: ...r 3 Remove the battery About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure Steps 1 Remove the seven M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 2 Lift the touchpad bracket off the palm rest and keyboard assembly NOTE After removing the touchpad if the replacement touchpad is...

Page 18: ... place the touchpad bracket into the slot on the palm rest and keyboard assembly 3 Replace the seven M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 4 Connect the touchpad cable to the system board and close the securing latch Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Solid state drives...

Page 19: ...solid state drive off the slot on the system board Installing the 2230 solid state drive in SSD slot one Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in SSD slot one NOTE Depending on the configuration ordered you...

Page 20: ...the procedure in After working inside your computer Removing the 2280 solid state drive in SSD slot two Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a 2280 solid state drive installed in SSD slot two NOTE Depending on the configuration ordered your computer may support ...

Page 21: ... the installation procedure About this task NOTE This procedure applies only to computers shipped with a 2280 solid state drive installed in SSD slot two NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in SSD slot two If you want to replace your 2280 card with a 2230 card see procedure to change the screw mount and insta...

Page 22: ...ps 1 Install the base cover 2 Follow the procedure in After working inside your computer Procedure to move the screw mount About this task This computer supports two solid state drive form factors M 2 2230 M 2 2280 If you are replacing the solid state drive of a different form factor other than the one removed see the following procedure to move the location of the screw mount Steps 1 Remove the s...

Page 23: ...id state drive Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure Removing and installing components 23 ...

Page 24: ...ard 4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure 24 Removing and installing compon...

Page 25: ...triangle White Auxiliary black triangle Black 2 Align the notch on the wireless card with the tab on the wireless card slot and insert the wireless card at an angle into the wireless card slot 3 Align and place the wireless card bracket on the wireless card 4 Replace the screw M2x4 to secure the wireless card to the system board Next steps 1 Install the base cover 2 Follow the procedure in After w...

Page 26: ...s on each end of the memory module slot until the memory module pops up 2 Remove the memory module from the memory module slot NOTE Repeat step 1 and step 2 to remove the other memory module if installed on your computer Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The followin...

Page 27: ...p 3 to install the other memory module if available on your computer Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the solid state drive 2 About this task The following image indicates the location of the spea...

Page 28: ...t from under the USB board before disconnecting the cable from the system board 3 Disconnect the speaker cable from the system board and release the cable from below the USB board 4 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation pro...

Page 29: ...ble to the palm rest and keyboard assembly 4 Route the speaker cable through the routing guides on the palm rest and keyboard assembly Next steps 1 Install the solid state drive 2 2 Install the base cover 3 Follow the procedure in After working inside your computer Rear cover Removing the rear cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover...

Page 30: ...y from the system board and lift it off the palm rest and keyboard assembly Installing the rear cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear cover and provides a visual representation of the installation procedure 30 Removing and installing compo...

Page 31: ...the palm rest and keyboard assembly 4 Replace the two screws M2x2 that secure the rear cover to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover 4 Remove the wirele...

Page 32: ...images indicate the location of the display assembly and provide a visual representation of the removal procedure Steps 1 Peel the tapes that secures the wireless card cable to the system board 32 Removing and installing components ...

Page 33: ...play assembly hinges to the palm rest and keyboard assembly 7 Lift the hinges from the palm rest and keyboard assembly 8 Slide and lift the display assembly off the palmrest and keyboard assembly 9 After performing all the above steps you are left with the display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing...

Page 34: ...rest and keyboard assembly 2 Route the wireless card cable through the routing guides on the palm rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port 3 Replace eight screws M2 5x4 that secure the display assembly hinges to the palm rest and keyboard assembly 34 Removing and installing components ...

Page 35: ...procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover About this task The following image indicates the location of the power adapter port and provides a visual representation of the removal procedure Steps 1 Remove the two screw M...

Page 36: ...ace the power adapter port into the slot and adhere the power adapter port cable on the palm rest and keyboard assembly 2 Connect the power adapter port cable to the system board 3 Align and place the power adapter port bracket over the power adapter port 4 Replace the two screws M2x4 to secure the power adapter port bracket to the system board Next steps 1 Install the rear cover 2 Install the bas...

Page 37: ...card cable from the right fan 3 Disconnect the fan cable from the system board 4 Remove the two M2x6 screws that secure the right fan to the system board 5 Lift the right fan off the palm rest and keyboard assembly Installing the right fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image in...

Page 38: ...the system board Next steps 1 Install the rear cover 2 Install the base cover 3 Follow the procedure in After working inside your computer Removing the left fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover About this task The following image indicates the location of the left fan and provides a visual representation of ...

Page 39: ... the left fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the left fan and provides a visual representation of the installation procedure The orientation is based on the position of the fan when you are working on your computer Removing and installing componen...

Page 40: ...ur computer NOTE Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program Make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the base cover 3 Rem...

Page 41: ... cable 2 Power adapter port cable 3 Speaker cable 4 Keyboard cable 5 Keyboard backlit cable 6 Touchpad cable 7 Power button cable The following image indicates the location of the system board and provides a visual representation of the removal procedure Removing and installing components 41 ...

Page 42: ...e system board 7 Open the latch and disconnect the touchpad cable from the system board 8 Open the latch and disconnect the power button cable from the system board CAUTION Before removing the system board give sufficient time for the heat sink to cool down to avoid injury 9 Remove the four M2x4 screws that secure the system board to the palm rest and keyboard assembly NOTE I O board USB board and...

Page 43: ... left with system board Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program Make the appropriate changes again after you replace the system board About this task The following image indicate...

Page 44: ... cable 4 Keyboard cable 5 Keyboard backlit cable 6 Touchpad cable 7 Power button cable The following image indicates the location of the system board and provides a visual representation of the installation procedure 44 Removing and installing components ...

Page 45: ...rom the system board 6 Adhere the tape that secures the display cable to the system board 7 Open the latch and connect the power adapter port cable from the system board 8 Connect the speaker cable from the system board 9 Open the latch and connect the keyboard cable from the system board 10 Open the latch and connect the keyboard backlight cable from the system board 11 Open the latch and connect...

Page 46: ...y of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the base cover 3 Remove the battery 4 Remove the rear cover 5 Remove the solid state drive 1 6 Remove the solid state drive 2 7 Remove the wireless card 8 Remove the memory module 9 Remove the right fan 10 Remove the left fan 11 Remove the s...

Page 47: ... performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal c...

Page 48: ...s on the system board with the screw holes on the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the left fan 3 Install the right fan 4 Install the memory module 5 Install the wireless card 6 Install the solid state drive 2 7 Install the solid state drive 1 8 Install the rear cover 9 Install the battery 10 Install the base cover 11 Follow the procedure in After wor...

Page 49: ...odule 9 Remove the right fan 10 Remove the left fan 11 Remove the system board NOTE System board can be removed with the heat sink I O board and USB board attached About this task The following image indicates the location of the I O board and provides a visual representation of the removal procedure Steps 1 Turn the system board over 2 Remove the two screws M2x4 that secure the USB board to the s...

Page 50: ... the screw holes on the system board and insert the USB board in to the system board 2 Install the two screws M2x4 that secure the USB board to the system board Next steps 1 Install the system board 2 Install the left fan 3 Install the right fan 4 Install the memory module 5 Install the wireless card 6 Install the solid state drive 2 7 Install the solid state drive 1 8 Install the rear cover 9 Ins...

Page 51: ...odule 9 Remove the right fan 10 Remove the left fan 11 Remove the system board NOTE System board can be removed with the heat sink I O board and USB board attached About this task The following image indicates the location of the I O board and provides a visual representation of the removal procedure Steps 1 Turn the system board over 2 Remove the two screws M2x4 that secure the I O board to the s...

Page 52: ...ew holes on the system board 3 Install the two screws M2x4 that secure the I O board to the system board 4 Turn the system board to the front and align the screw holes on the system board with the screw holes on the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the left fan 3 Install the right fan 4 Install the memory module 5 Install the wireless card 6 Install t...

Page 53: ...ard can be removed with the heat sink I O board and USB board attached About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure Steps 1 Remove the two screws M2x2 that secure the power button shield to the palm rest and keyboard assembly 2 Lift the power button shield off the palm rest and keyboard assembly 3 Remove...

Page 54: ... to the palm rest and keyboard assembly 3 Align the screw holes on the power button shield with the screw holes on the palm rest and keyboard assembly 4 Replace the two screws M2x2 that secure the power button shield to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the left fan 3 Install the right fan 4 Install the memory module 5 Install the wireless card 6 I...

Page 55: ...e memory module 11 Remove the power adapter port 12 Remove the right fan 13 Remove the left fan 14 Remove the speakers 15 Remove the system board NOTE System board can be removed with the heat sink I O board and USB board attached 16 Remove the power button About this task After performing the steps in the pre requisites we are left with the palm rest and keyboard assembly NOTE When replacing the ...

Page 56: ...steps 1 Install the power button 2 Install the system board NOTE System board can be removed along with the heat sink I O board and USB board 3 Install the speakers 4 Install the left fan 5 Install the right fan 6 Install the power adapter port 7 Install the memory module 8 Install the wireless card 9 Install the solid state drive 2 10 Install the solid state drive 1 11 Install the display assembl...

Page 57: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 Drivers and downloads 57 ...

Page 58: ...ling base devices Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect unti...

Page 59: ...Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Ownership Tag Displays the ownership tag of the ...

Page 60: ...rmation of the computer Video BIOS Version Displays the video BIOS version of the computer Video Memory Displays the video memory information of the computer Panel Type Displays the Panel Type of the computer Native Resolution Displays the native resolution of the computer Audio Controller Displays the audio controller information of the computer Wi Fi Device Displays the wireless device informati...

Page 61: ... mode of the integrated SATA hard drive controller Default RAID SATA is configured to support RAID Intel Rapid Restore Technology Drives Enables or disables various onboard drives M 2 PCIe SSD 0 SATA 2 Default ON SATA 0 Default ON Drive Information Displays the information of various onboard drives Miscellaneous Devices Enables or disables various onboard devices Enable Camera Enables or disables ...

Page 62: ...in password Default ON Non Admin Setup Changes Allow Wireless Switch Changes Enables or disables changes to the setup option when an Administrator password is set Default OFF Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages Computrace Enable or disable the BIOS module interface of the optional Computrace R Service from Absolute Software Int...

Page 63: ...gacy Option ROMs option needs to be turned off Secure Boot Mode Selects the Secure Boot operation mode Default Deployed Mode NOTE Deployed Mode should be selected for normal operation of Secure Boot Table 10 System setup options Expert Key Management menu Expert Key Management Enable Custom Mode Enables or disables the keys in the PK KEK db and dbx security key databases to be modified Default OFF...

Page 64: ...the day to a specified work period Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day Default OFF Block Sleep Blocks the computer from entering Sleep S3 mode in the operating system Default OFF NOTE If enabled the computer will not go to sleep Intel Rapid Start will be disabled automatically and the operating system power option will be blank if ...

Page 65: ...ode Default ON Lock Mode Default Lock Mode Secondary Lock Mode Secondary If this option is selected the F1 F12 keys scan the code for their secondary functions Pull Screen Logo Enabled or disabled the computer to display full screen logo if the image match screen resolution Default OFF Warnings and Errors Selects an action on encountering a warning or error during boot Default Prompt on Warnings a...

Page 66: ...from Hard Drive to be set to Enabled Default OFF Start Data Wipe CAUTION This Secure Wipe Operation will delete information in a way that it cannot be reconstructed If enabled the BIOS will queue up a data wipe cycle for storage devices that are connected to the motherboard on the next reboot Default OFF Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions Default ON...

Page 67: ...for only THIS PC XXXXXXX NOTE XXXXXXX denotes the Service Tag 9 Select the latest BIOS file and click Download 10 After the download is complete browse to the folder where you saved the system BIOS executable file 11 Double click the system BIOS executable file NOTE Follow the on screen instructions Updating BIOS on systems with BitLocker enabled CAUTION If BitLocker is not suspended before updati...

Page 68: ...e boot menu Update your computer BIOS using the BIOS update exe file that is copied to a FAT32 USB drive and booting from the F12 One Time boot menu About this task BIOS Update You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One Time boot menu on the computer Most of the Dell computers built after 2012 have this capability and y...

Page 69: ...etup password Password type Description System password Password that you must enter to log in to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer You can create a system password and a setup password to secure your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION A...

Page 70: ...t Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer restarts Clear...

Page 71: ...has more than 5 charge Amber Computer is running on battery and the battery has less than 5 charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 charge Computer is in sleep state hibernation or turned off The power and battery status light may blink amber or white according to pre defined beep codes indicating various...

Page 72: ...place the system board 3 6 System BIOS Flash incomplete Flash corruption detected by SBIOS If problem persists replace the system board 3 7 Management Engine ME error Timeout waiting on ME to reply to HECI message If problem persists replace the system board Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts it automatically st...

Page 73: ...press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to complete the BIOS update Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows Dell proposes multiple options for recovering Windows operating system on your Dell PC For more information see Dell Windows Backup Media and Recove...

Page 74: ...tivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your compu...

Page 75: ...ervice Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type t...