Dell G3 15 3500, Service Manual

Page 1: ...Dell G3 15 3500 Service Manual Regulatory Model P89F Regulatory Type P89F002 August 2021 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ule in M 2 slot one 20 Installing the 2280 solid state drive Intel Optane memory module in M 2 slot one 20 Solid state drive M 2 slot two 22 Removing the 2280 solid state drive Intel Optane memory module in M 2 slot two 22 Installing the 2280 solid state drive Intel Optane memory module in M 2 slot two 22 Hard drive 23 Removing the hard drive 23 Installing the hard drive 25 Left fan 28 Removing th...

Page 4: ...yboard assembly 56 Removing the palm rest and keyboard assembly 56 Installing the palm rest and keyboard assembly 57 Chapter 3 Drivers and downloads 58 Chapter 4 System setup 59 Entering BIOS setup program 59 Navigation keys 59 System setup options 60 System and setup password 67 Assigning a system setup password 68 Deleting or changing an existing system setup password 68 Clearing CMOS settings 6...

Page 5: ...Disabling Intel Optane memory 73 Flea power release 74 WiFi power cycle 74 Chapter 6 Getting help and contacting Dell 75 Contents 5 ...

Page 6: ...ot covered by your warranty See the safety instructions that is shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm inter...

Page 7: ...lures means that most of the time when damage occurs it is not immediately recognizable The DIMM receives a static shock but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage The weakened trace may take weeks or months to melt and in the meantime may cause degradation of memory integrity intermittent memory errors etc The more difficult type of ...

Page 8: ...kspace should also be free of insulators that can cause an ESD event On the work area insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components ESD Packaging All ESD sensitive devices must be shipped and received in static safe packaging Metal static shielded bags are pref...

Page 9: ...E Some computers have magnetic surfaces Ensure that the screws are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2 x 7 6 NOTE Screw color may vary depending on the configuration ordered Battery Palm rest and keyb...

Page 10: ... 2 USB 3 1 Type C port bracket System board M2 x 3 2 Hinge brackets Palm rest and keyboard assembly M2 5 x 5 4 Hinge brackets Display panel M2 5 x 2 5 big head 12 Hinge brackets Display panel M2 x 2 5 2 I O board Palm rest and keyboard assembly M2 x 3 2 System board KB Support M2 x 2 big head 2 Major components of Dell G3 15 3500 The following image shows the major components of Dell G3 15 3500 10...

Page 11: ...pad 12 Touchpad bracket 13 Display assembly 14 Palm rest and keyboard assembly 15 M 2 2280 Solid state drive in M 2 slot two 16 Solid state drive thermal shield 17 M 2 2230 Solid state drive in M 2 slot one 18 Solid state drive thermal shield 19 Wireless card 20 Left Fan 21 I O board 22 Power button with fingerprint reader Removing and installing components 11 ...

Page 12: ...equisites 1 Follow the procedure in Before working inside your computer About this task The following image indicates the location of the base cover and provides a visual representation of the removal procedure 12 Removing and installing components ...

Page 13: ...nd keyboard assembly 2 Remove the six screws M2x7 that secure the base cover to the palm rest and keyboard assembly 3 Using a plastic scribe pry the base cover beside the display hinges and then continue to work on the sides to open the base cover Removing and installing components 13 ...

Page 14: ...on for 5 seconds to ground the computer and drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the base cover and provides a visual representation of the installation procedure 14 Removing and installing components ...

Page 15: ...Steps 1 Connect the battery cable to the system board if applicable Removing and installing components 15 ...

Page 16: ...llow the procedure in After working inside your computer Memory module Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure Steps 1 Lift the mylar to uncover the memory module 2 Use ...

Page 17: ... on the memory module with the tab on the memory module slot 3 Slide the memory module firmly into the slot at an angle 4 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Solid state drive M 2 slot one Removing the 2230 ...

Page 18: ...ecures the solid state drive bracket to the palm rest and keyboard assembly 4 Slide and lift the solid state drive off the SSD1 slot on the system board Installing the 2230 solid state drive in M 2 slot one Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped w...

Page 19: ...s on the solid state drive bracket with the screw holes on the system board and the palm rest and keyboard assembly 7 Replace the two screws M2x3 that secure the solid state drive bracket to the system board and the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 3 Verify if the storage device is installed correctly a...

Page 20: ...ate drive or 2280 solid state drive in M 2 slot one The following image indicates the location of the 2280 solid state drive Intel Optane memory module installed in M 2 slot one and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x3 that secure the solid state drive bracket to the system board and the palm rest and keyboard assembly 2 Lift the solid state ...

Page 21: ...t on the solid state drive Intel Optane memory module 4 Align the screw holes on the solid state drive bracket with the screw holes on the system board and the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive Intel Optane memory module to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer ...

Page 22: ...ng image indicates the location of the 2280 solid state drive Intel Optane memory module in M 2 slot two and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x3 that secure the solid state drive bracket to the system board and the palm rest and keyboard assembly 2 Lift the solid state drive bracket off the solid state drive Intel Optane memory module 3 Slid...

Page 23: ... Replace the two screws M2x3 that secure the solid state drive Intel Optane memory module to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 3 Verify if the storage device is installed correctly a Turn on or restart your computer b Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program NOTE Alist of s...

Page 24: ...About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure 24 Removing and installing components ...

Page 25: ...rposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Remove the hard drive from the hard drive bracket Installing the hard drive Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive and...

Page 26: ...26 Removing and installing components ...

Page 27: ... cable to the system board and close the latch to secure the cable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 3 Verify if the storage device is installed correctly a Turn on or restart your computer b Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program NOTE Alist of storage devices are displayed under the Syst...

Page 28: ... the antenna cables from the routing guide on the left fan 3 Remove the two M2x3 screws that secure the left fan to the palm rest and keyboard assembly 4 Lift the left fan off the palm rest and keyboard assembly Installing the left fan Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indic...

Page 29: ... cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Right fan Installing the right fan Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right fan and provides a visual representation of th...

Page 30: ...system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the right fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the right fan and provides a visual representation of the removal procedure 30 Removing and installing co...

Page 31: ...packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try...

Page 32: ...cable 2 Remove the three screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Lift the battery along with its cable off the palm rest and keyboard assembly Installing the battery Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery ...

Page 33: ...y 4 Connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the WLAN card and provides a visual representation of ...

Page 34: ... card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure 34 Removing and installing components ...

Page 35: ... black triangle Black 2 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot 3 Place the WLAN card bracket on the WLAN card 4 Align the screw hole on the WLAN card bracket and the screw hole on the system board 5 Replace the screw M2x3 that secures the WLAN card to the system board Next steps 1 Install the base cover 2 Fol...

Page 36: ...d remove the speaker cable from the routing guides on the palm rest and keyboard assembly NOTE Note the position of the rubber grommets before lifting the speakers 3 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About th...

Page 37: ...s on the palm rest and keyboard assembly 3 Connect the speaker cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the...

Page 38: ...in cell battery Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 38 Removing and installing components ...

Page 39: ...ates the location of the power adapter port and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x4 that secures the power adapter port bracket to the system board 2 Remove the power adapter port bracket from the system board 3 Peel away the mylar that covers the power adapter port cable connector on the system board 4 Peel away the tape that secures the power a...

Page 40: ... 3 Connect the power adapter port cable to the system board 4 Align and place the power adapter port bracket over the power adapter port 5 Replace the screw M2x4 that secures the power adapter port bracket to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Heat sink Removing the heat sink Prerequisites 1 Follow the procedure in Befo...

Page 41: ...ps 1 In the sequential order 1 2 3 4 5 6 7 8 loosen the eight captive screws that secure the heat sink to the system board 2 Lift the heat sink off the system board Installing the heat sink Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the heat sink and provide...

Page 42: ...al conductivity is achieved Steps 1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board 2 In reverse sequential order 8 7 6 5 4 3 2 1 tighten the eight captive screws that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 42 Removing and in...

Page 43: ...ing image indicates the location of the I O board and provides a visual representation of the removal procedure Steps 1 Open the latch and disconnect the I O board cable from the I O board 2 Remove the three screws M2x4 that secure the I O board to the palm rest and keyboard assembly 3 Lift the I O board off the palm rest and keyboard assembly Removing and installing components 43 ...

Page 44: ...e Steps 1 Place the I O board on the palm rest and keyboard assembly 2 Align the screw holes on the I O board with the screw holes on the palm rest and keyboard assembly 3 Replace the three screws M2x4 that secure the I O board to the palm rest and keyboard assembly 4 Connect the I O board cable to the I O board and close the latch Next steps 1 Install the left fan 2 Install the base cover 3 Follo...

Page 45: ...ollow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure Removing and installing components 45 ...

Page 46: ...ws M2 5x5 that secure the display assembly to the palm rest and keyboard assembly 3 Slowly lift the palm rest and keyboard assembly at an angle 4 Slide the palm rest and keyboard assembly off the display assembly 5 After performing the above steps you are left with the display assembly 46 Removing and installing components ...

Page 47: ...component remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure Removing and installing components 47 ...

Page 48: ...your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the memory module 4 Remove the WLAN card 5 Remove the solid state drive in M 2 slot one 6 Remove the solid state drive in M 2 slot two 7 Remove the battery 8 Remove the coin cell battery 9 Remove the left fan 10 Remove the right fan 11 Re...

Page 49: ...Removing and installing components 49 ...

Page 50: ...SB Type C bracket to the system board 9 Lift the USB Type C bracket off the system board NOTE When replacing the system board the USB Type C bracket has to be removed from the existing system board and transferred to the replacement system board 10 Disconnect the speaker cable from the system board 11 Remove the two M2x2 screws that secure the system board to the palm rest and keyboard assembly 12...

Page 51: ...onnect the keyboard cable to the system board and close the latch 9 Place the USB Type C bracket on the USB Type C port NOTE When replacing the system board the USB Type C bracket has to be removed from the existing system board and transferred to the replacement system board 10 Align the screw holes on the USB Type C bracket with the screw holes on the system board 11 Replace the two M2x3 screws ...

Page 52: ...ites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the memory module 4 Remove the WLAN card 5 Remove the solid state drive in M 2 slot one 6 Remove the solid state drive in M 2 slot two 7 Remove the battery 8 Remove the coin cell battery 9 Remove the left fan 10 Remove the right fan 11 Remove the heat sink 12 Remove the power adapter port 13 Remove ...

Page 53: ...puter 2 Align and place the power button with fingerprint reader on the palm rest and keyboard assembly 3 Replace the two screws M2x3 that secure the power button with fingerprint reader to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the power adapter port 3 Install the heat sink 4 Install the left fan 5 Install the right fan 6 Install the coin cell battery ...

Page 54: ...13 Remove the system board NOTE The system board can be removed along with the heat sink About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure Steps 1 Remove the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 2 Lift the touchpad bracket off the palm rest and keyboard assemb...

Page 55: ...board assembly 3 Align and place the touchpad bracket into the slot on the palm rest and keyboard assembly 4 Replace the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the power adapter port 3 Install the heat sink 4 Install the left fan 5 Install the right fan 6 Install the coin cell battery 7 Install the b...

Page 56: ...ve the battery 8 Remove the display assembly 9 Remove the coin cell battery 10 Remove the left fan 11 Remove the right fan 12 Remove the heat sink 13 Remove the speakers 14 Install the I O board 15 Remove the power adapter port 16 Remove the system board NOTE The system board can be removed along with the heat sink 17 Remove the touchpad 18 Remove the fingerprint reader About this task After perfo...

Page 57: ...system board 4 Install the power adapter port 5 Install the I O board 6 Install the speakers 7 Install the heat sink 8 Install the left fan 9 Install the right fan 10 Install the coin cell battery 11 Install the display assembly 12 Install the battery 13 Install the solid state drive in M 2 slot two 14 Install the solid state drive in M 2 slot one 15 Install the WLAN card 16 Install the memory mod...

Page 58: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 58 Drivers and downloads ...

Page 59: ...ling base devices Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect unti...

Page 60: ...dapter Displays whether an AC adapter is installed Processor Information Processor Type Displays the processor type Maximum Clock Speed Displays the maximum processor clock speed Core Count Displays the number of cores on the processor Processor L2 Cache Displays the processor L2 Cache size Processor ID Displays the processor identification code Processor L3 Cache Displays the processor L3 Cache s...

Page 61: ...Enables or disables boot devices for this computer Boot Sequence Displays the boot sequence BIOS Setup Advanced Mode Enables or disables advanced BIOS settings Default ON UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu Default Always Except Internal HDD Table 6 System setup options System Con...

Page 62: ...light Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer The keyboard backlight timeout value is only effect when the backlight is enabled Default 10 seconds Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery The keyboard backlight timeout value is only effect when the ...

Page 63: ... the operating system to skip BIOS Physical Presence Interface PPI user prompts when issuing the Clear command Default OFF Clear Enables or disables the computer to clear the PTT owner information and returns the PTT to the default state Default OFF Intel SGX Enables or disables the Intel Software Guard Extensions SGX to provide a secured environment for running code storing sensitive information ...

Page 64: ...es or disables the Intel Hyper Threading Technology to use processor resources more efficiently Default ON Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat production Default ON Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor If enabl...

Page 65: ...B devices to wake the computer from Standby mode Default OFF Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support which enables the operating system to select the appropriate processor performance automatically Default ON Lid Switch Enables the computer to power up from the off state whenever the lid is opened Default ON Table 13 System setup options Wireles...

Page 66: ...nu Virtualization Intel Virtualization Technology Enables the computer to run a virtual machine monitor VMM Default ON VT for Direct I O Enables the computer to perform Virtualization Technology for Direct I O VT d VT d is an Intel method that provides virtualization for memory map I O Default ON Table 16 System setup options Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that c...

Page 67: ...overy Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool Default 2 SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors Default ON System and setup password Table 19 System and setup password Password type Descrip...

Page 68: ...sites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F12 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select Syst...

Page 69: ... installed on your computer 5 In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information see knowledge base article 000124211 at ...

Page 70: ...rom the One Time boot menu To update your BIOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the ...

Page 71: ...o not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covered under warrant...

Page 72: ...rtAssist OS Recovery see Dell SupportAssist OS Recovery User s Guide at www dell com serviceabilitytools Click SupportAssist and then click SupportAssist OS Recovery System diagnostic lights Battery status light Indicates the power and battery charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has...

Page 73: ...Applications may take up to three subsequent launches after enablement to see the full performance benefits Disabling Intel Optane memory About this task CAUTION After disabling Intel Optane memory do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver N...

Page 74: ...flea power 5 Replace the battery 6 Replace the base cover 7 Turn on your computer WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo...

Page 75: ... Service Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type...