Dell G3 15, Service Manual

Page 1: ...Dell G3 15 Service Manual Computer Model Dell G3 3579 Regulatory Model P75F Regulatory Type P75F003 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 05 Rev A01 ...

Page 3: ... Prerequisites 19 Procedure 19 6 Replacing the battery 20 Procedure 20 Post requisites 20 7 Removing the memory modules 21 Prerequisites 21 Procedure 21 8 Replacing the memory modules 22 Procedure 22 Post requisites 22 9 Removing the wireless card 23 Prerequisites 23 Procedure 23 10 Replacing the wireless card 25 Procedure 25 Post requisites 25 11 Removing the coin cell battery 26 Prerequisites 26...

Page 4: ...l Optane 34 Prerequisites 34 Procedure 34 18 Replacing the solid state drive Intel Optane 35 Procedure 35 Post requisites 35 19 Removing the hard drive 36 Prerequisites 36 Procedure 36 20 Replacing the hard drive 38 Procedure 38 Post requisites 39 21 Removing the touchpad 40 Prerequisites 40 Procedure 40 22 Replacing the touchpad 41 Procedure 41 Post requisites 41 23 Removing the power adapter por...

Page 5: ...sembly 48 Prerequisites 48 Procedure 48 30 Replacing the display assembly 51 Procedure 51 Post requisites 53 31 Removing the I O board 54 Prerequisites 54 Procedure 54 32 Replacing the I O board 55 Procedure 55 Post requisites 55 33 Removing the power button board 56 Prerequisites 56 Procedure 56 34 Replacing the power button board 58 Procedure 58 Post requisites 59 35 Removing the system board 60...

Page 6: ...alm rest and keyboard assembly 72 Procedure 72 Post requisites 72 41 Removing the display bezel 73 Prerequisites 73 Procedure 73 42 Replacing the display bezel 74 Procedure 74 Post requisites 74 43 Removing the camera 75 Prerequisites 75 Procedure 75 44 Replacing the camera 76 Procedure 76 Post requisites 76 45 Removing the display panel 77 Prerequisites 77 Procedure 77 46 Replacing the display pa...

Page 7: ...wnloading the media card reader driver 88 Downloading the chipset driver 88 Downloading the network driver 88 54 System setup 90 Boot Sequence 90 Navigation keys 90 BIOS overview 91 Entering BIOS setup program 91 Enabling or disabling the USB in BIOS setup program 91 Identifying the hard drive in BIOS setup program 91 Checking the system memory in BIOS setup program 91 System setup options 91 55 S...

Page 8: ...ing a USB recovery drive 100 Enhanced Pre Boot System Assessment ePSA diagnostics 100 Running the ePSA diagnostics 101 System diagnostic lights 101 Wi Fi power cycle 102 Flea power release 102 57 Getting help and contacting Dell 104 Self help resources 104 Contacting Dell 104 8 Contents ...

Page 9: ...CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by yo...

Page 10: ...4 NOTE Applicable only for computers shipped with discrete configuration Hinges Palm rest and keyboard assembly M2 5x6 6 Hinge brackets Display back cover and antenna assembly M2 5x2 5 8 Hinge brackets Display back cover and antenna assembly M2x2 2 I O board Palm rest and keyboard assembly M2 5x2 5 2 Power adapter port Palm rest and keyboard assembly M2x2 1 Power button board Palm rest and keyboar...

Page 11: ...ured to Screw type Quantity Screw image System board Palm rest and keyboard assembly M2 5x2 5 3 Touchpad Touchpad and palm rest M2x2 4 Wireless card bracket System board M2x3 1 Before working inside your computer 11 ...

Page 12: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 12 After working inside your computer ...

Page 13: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Remove the eight screws M2 5x6 that secure the base cover to the palm rest and keyboard assembly 2 Loosen the two captive screws M2 5 on the base cover 3 Pry the base cover starting from the left hinge 4 Continue prying the base cover from the bo...

Page 14: ...eyboard assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 6 Peel the tape that secures the battery cable to the system board 7 Disconnect the battery cable from the system board 14 Removing the base cover ...

Page 15: ...8 Press and hold the power button for 5 seconds to ground the computer and drain the flea power Removing the base cover 15 ...

Page 16: ...y Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board if applicable 2 Adhere the tape that secures the battery cable to the system board CAUTION To avoid accidental damage to the power adapter port do not press the base cover against the power adapter port when you snap the base cover to the computer base 3 Place the base cover on th...

Page 17: ...st assembly and snap it into place 5 Tighten the two captive screws M2 5 that secure the base cover to the palm rest and keyboard assembly 6 Replace the eight screws M2 5x6 that secure the base cover to the palm rest and keyboard assembly Replacing the base cover 17 ...

Page 18: ...18 Replacing the base cover ...

Page 19: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the five screws M2x3 that secure the battery to the palm rest and keyboard assembly 2 Lift the battery off the palm rest and keyboard assembly 5 Removing the ba...

Page 20: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x3 that secure the battery to the palm rest and keyboard assembly Post requisites Replace the base c...

Page 21: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory modules on your computer 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory modules fr...

Page 22: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory modules firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstal...

Page 23: ...re safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on your computer 2 Remove the screw M2x3 that secures the wireless card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Disconnect the antenna cables from the wireless card 5...

Page 24: ...24 Removing the wireless card ...

Page 25: ... antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on the wireless card 3 Align the notch on the wireless card with...

Page 26: ...ulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove the base cover Procedure CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default Before removing the coin cell battery it is recom...

Page 27: ...r After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure With the positive side facing up snap the coin cell battery into the battery socket on the I O board Post requisites Replace the base cover 12 Replacing the coin cell battery 27 ...

Page 28: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Open the latch and disconnect the display cable from the system board 2 Remove the display cable from the routing guides on the fan 3 Disconnect the fan cable from the system board 4 Remove the two screws M2 5x6 that secure the fan to the palm rest and key...

Page 29: ...Removing the fan 29 ...

Page 30: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on to the palm rest and keyboard assembly 2 Replace the two screws M2 5x6 that secure the fan to the palm rest and keyboard assembly 3 Connect the fan cable to the system board 4 Route the display cable through the routing guides on the fan 5 Conn...

Page 31: ...Post requisites Replace the base cover Replacing the fan 31 ...

Page 32: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the processor fan cable from the system board 2 Remove the two screws M2 5x6 that secure the processor fan to the palm rest and keyboard assembly 3 Lift the processor fan from the he...

Page 33: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the processor fan with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2 5x6 that secure the processor fan to the palm rest and keyboard assembly 3 Slide and connect the processor fan cable into the connector on the ...

Page 34: ...ompliance Prerequisites Remove the base cover Procedure 1 Loosen the captive screw that secures the solid state drive shield Intel Optane shield and solid state drive Intel Optane to the palm rest and keyboard assembly NOTE Solid state drive shield is available only on computers shipped with NVMe solid state drive 2 In computers shipped with mSATA solid state drive Intel Optane remove the screw M2...

Page 35: ... the solid state drive Procedure 1 Align the notch on the solid state drive Intel Optane with the tab on the slot and slide the solid state drive Intel Optane into the slot NOTE Solid state drive shield is available only on computers shipped with NVMe solid state drive 2 Slide the solid state drive shield Intel Optane shield into the tabs and replace the solid state drive shield Intel Optane shiel...

Page 36: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and using the pull tab disconnect the h...

Page 37: ...5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive off the hard drive bracket Removing the hard drive 37 ...

Page 38: ...ives are fragile Exercise care when handling the hard drive Procedure 1 Place the hard drive bracket on the hard drive and align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly wit...

Page 39: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the hard drive 39 ...

Page 40: ...ory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly 3 Remove the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 4 Slide the t...

Page 41: ...re NOTE Ensure that the touchpad is aligned with the guides available on the palm rest and keyboard assembly and the gap on either sides of the touchpad is equal 1 Slide and place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 3 Adhere the tape that secures the touchpad to the palm res...

Page 42: ...gulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card Procedure Applicable on computers that are shipped with power button only 1 Remove the three screws M2 5x6 that secure the right hinge to the system board and palm rest assembly 2 Lift the right hinge 3 Disconnect the power adapter port cable from the system board 4 ...

Page 43: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power adapter port into the slot and adhere the power adapter port on the palm rest and keyboard assembly 2 Connect the power adapter port cable to the system board 3 Close the right hinge 4 Replace the three screws M2 5x6 that secure the right hinge to the system board and palm rest as...

Page 44: ...ore safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the speaker cable from the system board and lift the right speaker off the palm rest and keyboard assembly 2 Note the speaker cable routing and remove it from the routing guides on palm rest and key board assembly 3 Lift the left speaker...

Page 45: ...page at www dell com regulatory_compliance Procedure NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber grommets place the left speaker in the slots on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard a...

Page 46: ...ot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 Remove the four M2x3 screws in the reverse sequential order 8 7 6 5 that s...

Page 47: ...f the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board 2 Tighten the captive screws in the sequential order 1 2 ...

Page 48: ...e Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card Procedure 1 Open the latch and disconnect the display cable from the system board 2 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly 3 Remove the six screws M2 5x6 that secure the le...

Page 49: ... and keyboard assembly at an angle 6 Slide and remove the palm rest and keyboard assembly off the display assembly 7 After performing all these steps you are left with the display assembly Removing the display assembly 49 ...

Page 50: ...50 Removing the display assembly ...

Page 51: ...ee the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard assembly 1 Slide the palm rest and keyboard assembly at an angle under the hinges on the display assembly 2 Place the palm rest and keyboard assembly on the display assembly 3 Using the alignment...

Page 52: ... board and palm rest and keyboard assembly 5 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly 6 Slide the display cable into the connector on the system board and close the latch to secure the cable 52 Replacing the display assembly ...

Page 53: ...Post requisites 1 Replace the wireless card 2 Replace the base cover Replacing the display assembly 53 ...

Page 54: ...TION Removing the coin cell battery resets the BIOS setup program s settings to default Before removing the I O board along with the coin cell battery it is recommended to note the BIOS setup program s settings Remove the base cover Procedure 1 Open the latch and disconnect the power button board cable from the system board 2 Remove the two screws M2 5x2 5 that secures the I O board to the palm re...

Page 55: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the I O board cable to the I O board and close the latch 2 Turn over the I O board 3 Using the alignment posts place the I O board on the palm rest and keyboard assembly 4 Replace the two screws M2 5x2 5 that secure the I O board to the palm rest and keyboard assembly 5 Connect the power button boar...

Page 56: ...ystem board 2 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly 3 Remove the three screws M2 5x6 that secure the left hinge to palm rest and keyboard assembly 4 Open the left hinge 5 Open the latch and disconnect the power button board cable from the I O board 6 Gently peel off the tape that secures the power button bo...

Page 57: ...Removing the power button board 57 ...

Page 58: ...ign the screw hole on the power button board with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x2 that secures the power button board to the palm rest and keyboard assembly 3 Adhere the tape that secures the power button board to the palm rest and keyboard assembly 4 Slide the power button cable to the I O board and close the latch 5 Close the left hinge 6 Replace th...

Page 59: ...Post requisites Replace the base cover Replacing the power button board 59 ...

Page 60: ...er you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prere...

Page 61: ...int reader cable 8 Open the latch and disconnect the touchpad cable 9 Open the latch and disconnect the keyboard back light cable 10 Open the latch and disconnect the keyboard cable 11 Disconnect the speaker cable 12 Disconnect the power adapter port cable 13 Remove the three screws M2 5x2 5 that secure the system board to palm rest and keyboard assembly 14 Lift the system board off the palm rest ...

Page 62: ...62 Removing the system board ...

Page 63: ...IOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly 2 Replace the three screws M2 5x2 5 that secure the system board to the palm rest and keyboard assembly 3 Connect the power adapter port cable 4 Connect the speaker cable 5 Close the latch an...

Page 64: ...screws M2 5x6 that secure the right hinge to the system board Post requisites 1 Replace the heat sink 2 Replace the solid state drive Intel Optane 3 Replace the wireless card 4 Replace the memory modules 5 Replace the battery 64 Replacing the system board ...

Page 65: ...rt your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer Replacing the system board 65 ...

Page 66: ...t reader Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the solid state drive Intel Optane 4 Remove the fan 5 Remove the heat sink 6 Remove the wireless card 7 Remove the power button board 8 Remove the system board 9 Remove the display assembly Procedure 1 Peel the fingerprint reader cable off the palm rest and keyboard assembly 2 Remove the screw M2x2 that secures the power ...

Page 67: ...Removing the power button with fingerprint reader 67 ...

Page 68: ...r computers that are shipped with fingerprint reader Procedure 1 Using the alignment posts align the power button on the palm rest and keyboard assembly 2 Slide and place the power button into the slots on the palm rest and keyboard assembly 3 Replace the screw M2x2 that secures the power button to the palm rest and keyboard assembly 4 Adhere the fingerprint reader cable on the palm rest and keybo...

Page 69: ...7 Replace the solid state drive Intel Optane 8 Replace the battery 9 Replace the base cover Replacing the power button with fingerprint reader 69 ...

Page 70: ...gulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the fan 4 Remove the solid state drive Intel Optane 5 Remove the wireless card 6 Remove the speakers 7 Remove the hard drive 8 Remove the touchpad 9 Remove the power adapter port 10 Remove the display assembly 11 Remove the I O board 12 Remove the power button board optional 13 Remove the system board 14 Remove...

Page 71: ...Removing the palm rest and keyboard assembly 71 ...

Page 72: ...om regulatory_compliance Procedure Place the palm rest and keyboard assembly on a flat surface Post requisites 1 Replace the power button with fingerprint reader optional 2 Replace the system board 3 Replace the power button board 4 Replace the I O board 5 Replace the display assembly 6 Replace the power adapter port optional 7 Replace the touchpad 8 Replace the hard drive 9 Replace the speakers 1...

Page 73: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly Procedure 1 Using your fingertips carefully pry up the display bezel from the top left outer edge of the display back cover and antenna assembly 2 Remove the display bezel off the...

Page 74: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the display bezel with the display back cover and antenna assembly 2 Gently snap the display bezel into place Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the base cover 42 ...

Page 75: ... more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure 1 Using a plastic scribe gently pry the camera off the display back cover and antenna assembly 2 Disconnect the camera cable from the camera module 3 Lift the cam...

Page 76: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the camera cable to the camera module 2 Using the alignment post adhere the camera module on the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card...

Page 77: ...egulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure 1 Remove the four screws M2x3 that secure the display panel to the display back cover and antenna assembly 2 Lift the display panel and turn it over 3 Peel the tape adhering the display cable to the back of the display panel 4 Open the latch and d...

Page 78: ...78 Removing the display panel ...

Page 79: ...nce Procedure 1 Place the display panel on a flat and clean surface 2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable to the back of the display panel 4 Place the display panel on the display back cover and antenna assembly 5 Align the screw holes on the display panel with the screw...

Page 80: ...Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replace the base cover 80 Replacing the display panel ...

Page 81: ...ompliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the display panel Procedure 1 Remove the eight screws M2 5x2 5 that secure the hinges to the display back cover and antenna assembly 2 Remove the two screws M2x2 that secure the hinge brackets to the display bac...

Page 82: ...at www dell com regulatory_compliance Procedure 1 Align the screw holes on the hinges and brackets with the screw holes on the display back cover and antenna assembly 2 Replace the two screws M2x2 that secure the hinges to the display back cover and antenna assembly 3 Replace the eight screws M2 5x2 5 that secure the hinges to the display back cover and antenna assembly Post requisites 1 Replace t...

Page 83: ...ory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the display panel 6 Remove the display hinges Procedure 1 Disconnect the camera cable from the camera module 2 Note the display cable routing and remove the cable from the routing guides on the display back...

Page 84: ...mpliance home page at www dell com regulatory_compliance Procedure 1 Route the display cable on the display back cover and antenna assembly 2 Route the camera cable through the routing guides on the display back cover and antenna assembly 3 Slide the camera cable into the connector on the camera module to secure the cable Post requisites 1 Replace the display hinges 2 Replace the display panel 3 R...

Page 85: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the camera 6 Remove the display panel 7 Remove the display hinges 8 Remove the display cable Procedure After performing all the above steps we are left ...

Page 86: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a clean and flat surface Post requisites 1 Replace the display cable 2 Replace the display hinges 3 Replace the display panel 4 Replace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Replace...

Page 87: ...ag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Video 6 Click Download to download the graphics driver for your computer 7 After the download is complete navigate to the folder where you saved the graphics driver file 8 Double click the graphics driver file icon and follow the instructions on the s...

Page 88: ... download is complete navigate to the folder where you saved the card reader driver file 8 Double click the card reader driver file icon and follow the instructions on the screen Downloading the chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto...

Page 89: ...8 Double click the network driver file icon and follow the instructions on screen Downloading drivers 89 ...

Page 90: ...al Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Keys Navigation Up arrow Moves to the pre...

Page 91: ...stem logo appears continue to wait until you see the desktop Then turn off your computer and try again Enabling or disabling the USB in BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program The BIOS setup program is displayed 3 On the left pane select Settings System Configuration USB Configuration The USB con...

Page 92: ...essor Processor ID Displays the processor identification code Current Clock Speed Displays the current processor clock speed Minimum Clock Speed Displays the minimum processor clock speed Maximum Clock Speed Displays the maximum processor clock speed Processor L2 Cache Displays the processor L2 Cache size Processor L3 Cache Displays the processor L3 Cache size HT Capable Displays whether the proce...

Page 93: ...mode of the integrated SATA hard drive controller Drives Enable or disable various drives on board SMART Reporting Enable or disable SMART Reporting during system startup USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive optical drive and USB drive Enable External USB Port Enable or disable booting from USB mass storage device...

Page 94: ...interface of the optional Computrace R Service from Absolute Software Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Master Password Lockout Disables the master password support Hard Disk passwords need to be cleared before changing the setting Table 8 System setup options Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure bo...

Page 95: ...Set the primary battery charge settings with a preselected custom charge start and stop Default Adaptive POST Behavior Adapter Warnings Enable adapter warnings Default Enabled Numlock Enable Enables the NumLock funcltion when computer boots Fn Lock Options Enable or disable the Fn lock mode Fastboot Enable to set the speed of the boot process Default Thorough Extend BIOS POST Time Configure additi...

Page 96: ...ces BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key Table 13 System setup options System Logs menu System Logs BIOS Events Display BIOS events Thermal Events Display Thermal events Power Events Display Power events Table 14 System setup options SupportAssist System Resolution menu SupportAssi...

Page 97: ...y screen is displayed 2 Select System Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the system pass...

Page 98: ...he deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer reboot Clearing CMOS settings CAUTION Clearing CMOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Disconnect the battery cable from the system board 3 Remove the coin cell battery 4 Wait for one minute 5 Replace...

Page 99: ...t www dell com support 3 Copy the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instr...

Page 100: ...y and more than 32 GB of storage space NOTE This process may take up to an hour to complete and your computer will restart during the recovery process 1 Connect the USB recovery drive to your computer 2 Restart your computer 3 Press F12 after the Dell logo is displayed on the screen to access the boot menu A Preparing one time boot menu message appears 4 After the boot menu loads select the USB re...

Page 101: ...and click Run Tests 8 If there are any issues error codes are displayed Note the error code and validation number and contact Dell System diagnostic lights Power and battery status light hard drive activity light Indicates the battery charge status or the hard drive activity NOTE Press Fn H to toggle this light between power and battery status light and hard drive activity light Hard drive activit...

Page 102: ...use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle NOTE Som...

Page 103: ...3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer Troubleshooting 103 ...

Page 104: ...elated articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Select...