Dell G3 3500, Service Manual

Page 1: ...G3 3500 Service Manual Regulatory Model P89F Regulatory Type P89F002 ...

Page 2: ...mage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners April 2020 Rev A00 ...

Page 3: ... state drive in M 2 slot one 18 Removing the 2280 solid state drive Intel Optane memory module in M 2 slot one 20 Installing the 2280 solid state drive Intel Optane memory module in M 2 slot one 20 Solid state drive M 2 slot two 21 Removing the 2280 solid state drive Intel Optane memory module in M 2 slot two 21 Installing the 2280 solid state drive Intel Optane memory module in M 2 slot two 22 Ha...

Page 4: ... touchpad 53 Installing the touchpad 54 Palm rest and keyboard assembly 55 Removing the palm rest and keyboard assembly 55 Installing the palm rest and keyboard assembly 56 3 Drivers and downloads 57 4 System setup 58 Entering BIOS setup program 58 Navigation keys 58 One time boot menu 58 System setup options 59 Updating the BIOS in Windows 66 Updating BIOS on systems with BitLocker enabled 67 Upd...

Page 5: ...Enabling Intel Optane memory 74 Disabling Intel Optane memory 74 Flea power release 75 WiFi power cycle 75 Using Game Shift 75 Keyboard shortcuts 76 6 Getting help and contacting Dell 79 Contents 5 ...

Page 6: ...onnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and av...

Page 7: ...e anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ESD field service kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit incl...

Page 8: ...sport ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive compone...

Page 9: ... such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2 x 7 6 NOTE Screw color may vary depending on the configuration ordered Battery Palm rest and keyboard assembly M2 x 3 2 Solid state drive Solid state drive bracket M2 x 3 1 Hard drive ...

Page 10: ...nge brackets Palm rest and keyboard assembly M2 5 x 5 4 Hinge brackets Display panel M2 5 x 2 5 big head 12 Hinge brackets Display panel M2 x 2 5 2 I O board Palm rest and keyboard assembly M2 x 3 2 System board KB Support M2 x 2 big head 2 Major components of Dell G3 15 3500 The following image shows the major components of Dell G3 15 3500 1 Base cover 10 Removing and installing components ...

Page 11: ...tate drive thermal shield 17 M 2 2230 Solid state drive in M 2 slot one 18 Solid state drive thermal shield 19 Wireless card 20 Left Fan 21 I O board 22 Power button with fingerprint reader Base cover Removing the base cover module Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following image indicates the location of the base cover and provides a ...

Page 12: ...12 Removing and installing components ...

Page 13: ...ble from the system board NOTE Disconnect the battery cable only when you are continuing to remove other components from your computer 5 Press and hold the power button for 5 seconds to ground the computer and drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The f...

Page 14: ...14 Removing and installing components ...

Page 15: ...cover to the palm rest and keyboard assembly 5 Replace the six M2x7 screws that secure the base cover to the palm rest and keyboard assembly Next steps 1 Follow the procedure in After working inside your computer Memory module Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates...

Page 16: ...3 Remove the memory module from the memory module slot Installing the memory module Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure 16 Removing and installing components ...

Page 17: ... M 2 slot one Removing the 2230 solid state drive in M 2 slot one Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 ...

Page 18: ...s If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in M 2 slot one NOTE Install the solid...

Page 19: ...state drive to the palm rest and keyboard assembly 5 Place the solid state drive bracket on the solid state drive 6 Align the screw holes on the solid state drive bracket with the screw holes on the system board and the palm rest and keyboard assembly 7 Replace the two screws M2x3 that secure the solid state drive bracket to the system board and the palm rest and keyboard assembly Next steps 1 Ins...

Page 20: ... 2280 solid state drive Intel Optane memory module installed in M 2 slot one and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x3 that secure the solid state drive bracket to the system board and the palm rest and keyboard assembly 2 Lift the solid state drive bracket off the palm rest and keyboard assembly 3 Slide and lift the solid state drive Intel Op...

Page 21: ... solid state drive bracket on the solid state drive Intel Optane memory module 4 Align the screw holes on the solid state drive bracket with the screw holes on the system board and the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive Intel Optane memory module to the system board Next steps 1 Install the base cover 2 Follow the procedure in After work...

Page 22: ...lid state drive bracket off the solid state drive Intel Optane memory module 3 Slide and lift the solid state drive Intel Optane memory module off the SSD2 slot on the system board Installing the 2280 solid state drive Intel Optane memory module in M 2 slot two Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task...

Page 23: ...s on the system board and the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the solid state drive Intel Optane memory module to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base c...

Page 24: ...24 Removing and installing components ...

Page 25: ...rposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Remove the hard drive from the hard drive bracket Installing the hard drive Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive and...

Page 26: ... on the palm rest and keyboard assembly 5 Replace the three screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board and close the latch to secure the cable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Left fan Removing the left fan Prerequisites 1 Follow the procedu...

Page 27: ...e the two M2x3 screws that secure the left fan to the palm rest and keyboard assembly 4 Lift the left fan off the palm rest and keyboard assembly Installing the left fan Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the left fan and provides a visual representa...

Page 28: ... cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Right fan Installing the right fan Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right fan and provides a visual representation of th...

Page 29: ...system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the right fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the right fan and provides a visual representation of the removal procedure Removing and installing compo...

Page 30: ...ift the right fan off the palm rest and keyboard assembly Battery Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure 30 Removing and installing components ...

Page 31: ... its cable off the palm rest and keyboard assembly Installing the battery Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure Removing and installing components 31 ...

Page 32: ...y 4 Connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the WLAN card and provides a visual representation of ...

Page 33: ... card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure Removing and installing components 33 ...

Page 34: ... black triangle Black 2 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot 3 Place the WLAN card bracket on the WLAN card 4 Align the screw hole on the WLAN card bracket and the screw hole on the system board 5 Replace the screw M2x3 that secures the WLAN card to the system board Next steps 1 Install the base cover 2 Fol...

Page 35: ...d remove the speaker cable from the routing guides on the palm rest and keyboard assembly NOTE Note the position of the rubber grommets before lifting the speakers 3 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About th...

Page 36: ...s on the palm rest and keyboard assembly 3 Connect the speaker cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the...

Page 37: ...in cell battery Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 37 ...

Page 38: ...ates the location of the power adapter port and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x4 that secures the power adapter port bracket to the system board 2 Remove the power adapter port bracket from the system board 3 Peel away the mylar that covers the power adapter port cable connector on the system board 4 Peel away the tape that secures the power a...

Page 39: ... 3 Connect the power adapter port cable to the system board 4 Align and place the power adapter port bracket over the power adapter port 5 Replace the screw M2x4 that secures the power adapter port bracket to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Heat sink Removing the heat sink Prerequisites 1 Follow the procedure in Befo...

Page 40: ...ps 1 In the sequential order 1 2 3 4 5 6 7 8 loosen the eight captive screws that secure the heat sink to the system board 2 Lift the heat sink off the system board Installing the heat sink Prerequisites If your are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the heat sink and provide...

Page 41: ...al conductivity is achieved Steps 1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board 2 In reverse sequential order 8 7 6 5 4 3 2 1 tighten the eight captive screws that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing and insta...

Page 42: ...ing image indicates the location of the I O board and provides a visual representation of the removal procedure Steps 1 Open the latch and disconnect the I O board cable from the I O board 2 Remove the three screws M2x4 that secure the I O board to the palm rest and keyboard assembly 3 Lift the I O board off the palm rest and keyboard assembly 42 Removing and installing components ...

Page 43: ...e Steps 1 Place the I O board on the palm rest and keyboard assembly 2 Align the screw holes on the I O board with the screw holes on the palm rest and keyboard assembly 3 Replace the three screws M2x4 that secure the I O board to the palm rest and keyboard assembly 4 Connect the I O board cable to the I O board and close the latch Next steps 1 Install the left fan 2 Install the base cover 3 Follo...

Page 44: ...ollow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure 44 Removing and installing components ...

Page 45: ...ws M2 5x5 that secure the display assembly to the palm rest and keyboard assembly 3 Slowly lift the palm rest and keyboard assembly at an angle 4 Slide the palm rest and keyboard assembly off the display assembly 5 After performing the above steps you are left with the display assembly Removing and installing components 45 ...

Page 46: ...component remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure 46 Removing and installing components ...

Page 47: ...your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the memory module 4 Remove the WLAN card 5 Remove the solid state drive in M 2 slot one 6 Remove the solid state drive in M 2 slot two 7 Remove the battery 8 Remove the coin cell battery 9 Remove the left fan 10 Remove the right fan 11 Re...

Page 48: ...48 Removing and installing components ...

Page 49: ...ional from the system board 7 Open the latch and disconnect the keyboard cable from the system board 8 Disconnect the speaker cable from the system board 9 Remove the two M2x2 screws that secure the system board to the palm rest and keyboard assembly 10 Turn the system board over and disconnect the I O board cable from the system board Installing the system board Prerequisites If your are replacin...

Page 50: ... close the latch 7 Connect the keyboard backlight cable optional to the system board and close the latch 8 Connect the keyboard cable to the system board and close the latch 9 Connect the speaker cable to the system board 10 Replace the two M2x2 screws that secure the system board to the palm rest and keyboard assembly Next steps 1 Install the power adapter port 2 Install the heat sink 3 Install t...

Page 51: ... drive in M 2 slot two 7 Remove the battery 8 Remove the coin cell battery 9 Remove the left fan 10 Remove the right fan 11 Remove the heat sink 12 Remove the power adapter port 13 Remove the system board NOTE The system board can be removed along with the heat sink Steps 1 Locate the power button with fingerprint reader on your computer 2 Remove the two screws M2x3 that secure the power button wi...

Page 52: ...rews M2x3 that secure the power button with fingerprint reader to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the power adapter port 3 Install the heat sink 4 Install the left fan 5 Install the right fan 6 Install the coin cell battery 7 Install the battery 8 Install the solid state drive in M 2 slot two 9 Install the solid state drive in M 2 slot one 10 Ins...

Page 53: ...13 Remove the system board NOTE The system board can be removed along with the heat sink About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure Steps 1 Remove the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 2 Lift the touchpad bracket off the palm rest and keyboard assemb...

Page 54: ...board assembly 3 Align and place the touchpad bracket into the slot on the palm rest and keyboard assembly 4 Replace the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the power adapter port 3 Install the heat sink 4 Install the left fan 5 Install the right fan 6 Install the coin cell battery 7 Install the b...

Page 55: ...ve the battery 8 Remove the display assembly 9 Remove the coin cell battery 10 Remove the left fan 11 Remove the right fan 12 Remove the heat sink 13 Remove the speakers 14 Install the I O board 15 Remove the power adapter port 16 Remove the system board NOTE The system board can be removed along with the heat sink 17 Remove the touchpad 18 Remove the fingerprint reader About this task After perfo...

Page 56: ...system board 4 Install the power adapter port 5 Install the I O board 6 Install the speakers 7 Install the heat sink 8 Install the left fan 9 Install the right fan 10 Install the coin cell battery 11 Install the display assembly 12 Install the battery 13 Install the solid state drive in M 2 slot two 14 Install the solid state drive in M 2 slot one 15 Install the WLAN card 16 Install the memory mod...

Page 57: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 Drivers and downloads 57 ...

Page 58: ...ess F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves ...

Page 59: ... computer Express Service Code Displays the express service code of the computer Ownership Tag Displays the ownership tag of the computer Signed Firmware Update Displays whether the signed firmware update is enabled Battery Displays the battery health information Primary Displays the primary battery Battery Level Displays the battery level Battery State Displays the battery state Health Displays t...

Page 60: ... System setup options Boot options menu Boot options Advanced Boot Options Enable UEFI Network Stack Enables or disables UEFI Network Stack Default OFF Boot Mode Boot Mode UEFI only Displays the boot mode of this computer Enable Boot Devices Enables or disables boot devices for this computer Boot Sequence Displays the boot sequence BIOS Setup Advanced Mode Enables or disables advanced BIOS setting...

Page 61: ...ng mode of the keyboard illumination feature Default Disabled The keyboard illumination will always be off Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer The keyboard backlight timeout value is only effect when the backlight is enabled Default 10 seconds Keyboard Backlight Timeout on Battery Configures the timeout valu...

Page 62: ...N PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface PPI user prompts when issuing the Clear command Default OFF Clear Enables or disables the computer to clear the PTT owner information and returns the PTT to the default state Default OFF Intel SGX Enables or disables the Intel Software Guard Extensions SGX to provide a secured environm...

Page 63: ... Threading Technology to use processor resources more efficiently Default ON Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat production Default ON Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor If enabled the Intel TurboBoost driver...

Page 64: ...les Intel Speed Shift Technology support which enables the operating system to select the appropriate processor performance automatically Default ON Lid Switch Enables the computer to power up from the off state whenever the lid is opened Default ON Table 13 System setup options Wireless menu Wireless Wireless Switch Determines which wireless devices can be controlled by the Wireless Switch For Wi...

Page 65: ... virtualization for memory map I O Default ON Table 16 System setup options Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system Once set in BIOS the Asset Tag cannot be changed Service Tag Displays the Service Tag of the computer BIOS Recovery from Hard Drive Enables the computer to recover from a bad BI...

Page 66: ...puter battery is fully charged and connected to a power outlet About this task NOTE If BitLocker is enabled it must be suspended prior to updating the system BIOS and then re enabled after the BIOS update is completed Steps 1 Restart the computer 2 Go to Dell com support Enter the Service Tag or Express Service Code and click Submit Click Detect Product and follow the instructions on screen 3 If y...

Page 67: ... If the system cannot load into Windows but there is still a need to update the BIOS download the BIOS file using another system and save it to a bootable USB Flash Drive NOTE You will need to use a bootable USB Flash drive Please refer to the following article for further details https www dell com support article sln143196 Steps 1 Download the BIOS update EXE file to another system 2 Copy the fi...

Page 68: ...s this BIOS update option NOTE Only systems with BIOS Flash Update option in the F12 One Time Boot Menu can use this function Updating from the One Time Boot Menu To update your BIOS from the F12 One Time boot menu you will need USB key formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root o...

Page 69: ...3 The flash BIOS menu will open and then click the Flash from file 4 Select external USB device System setup 69 ...

Page 70: ...5 Once the file is selected Double click the flash target file then press submit 6 Click the Update BIOS then system will reboot to flash the BIOS 70 System setup ...

Page 71: ... can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F2F12 immediately after a power on or reboot Steps 1 In the System BIOS or Syst...

Page 72: ...at Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc ...

Page 73: ... more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For...

Page 74: ...unches after enablement to see the full performance benefits Disabling Intel Optane memory About this task CAUTION After disabling Intel Optane memory do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver NOTE Disabling Intel Optane memory is required b...

Page 75: ...a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Using Game Shift Game Shift improves gaming performance by increasing the fan speed for optimal thermal cooling of the processor Enabling Game Shift To enable Game Shift press F7 if fn default ...

Page 76: ... keyboard have two symbols on them These keys can be used to type alternate characters or to perform secondary functions The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed If you press Shift and the key the symbol shown on the upper part of the key is typed out For example if you press 2 2 is typed out if you press Shift 2 is typed out T...

Page 77: ... case the function key does not toggle the keyboard backlight function Decrease brightness Increase brightness The Fn key is also used with selected keys on the keyboard to invoke other secondary functions Table 22 List of keyboard shortcuts Function key Behavior Turn off on wireless Pause Break Sleep Toggle scroll lock Toggle between power and battery status light hard drive activity light System...

Page 78: ...Function key Behavior Page up Page down Home End 78 Troubleshooting ...

Page 79: ...ick Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through...