Dell Inspiron 13 5320, Service Manual

Page 1: ...Inspiron 13 5320 Service Manual Regulatory Model P156G Regulatory Type P156G001 February 2022 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...lid state drive 16 Removing the M 2 2280 solid state drive 18 Installing the M 2 2280 solid state drive 19 Wireless card 20 Removing the wireless card 20 Installing the wireless card 21 Fan 22 Removing the left fan 22 Installing the left fan 23 Removing the right fan 23 Installing the right fan 24 Speakers 25 Removing the speakers 25 Installing the speakers 26 Battery 28 Lithium ion battery precau...

Page 4: ...m 57 Navigation keys 57 One time boot menu 57 System setup options 58 System and setup password 67 Assigning a system setup password 68 Deleting or changing an existing system setup password 68 Clearing CMOS settings 68 Clearing BIOS System Setup and System passwords 69 Updating the BIOS 69 Updating the BIOS in Windows 69 Updating the BIOS using the USB drive in Windows 69 Updating the BIOS from t...

Page 5: ...screen b Press any key to continue c If the AC adapter is not disconnected a message prompting you to remove the AC adapter appears on the screen Remove the AC adapter and then press any key to continue the Service Mode procedure The Service Mode procedure automatically skips the following step if the Owner Tag of the computer is not set up in advance by the user d When the ready to proceed messag...

Page 6: ...Due to the increased density of semiconductors used in recent Dell products the sensitivity to static damage is now higher than in previous Dell products For this reason some previously approved methods of handling parts are no longer applicable Two recognized types of ESD damage are catastrophic and intermittent failures Catastrophic Catastrophic failures represent approximately 20 percent of ESD...

Page 7: ...ounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal parts that are insulators and often highly charged Working Environment Before deploying the ESD Field Service kit assess the situation at the customer location For example deploying the kit for a server environment is different than for a desktop or portable ...

Page 8: ...and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets NOTE To exit service mode ensure to connect the AC adapter to the ...

Page 9: ...rage box This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw image Base cover M2x4 5 Base ...

Page 10: ...w image Left display hinge M2x3 2 I O board M2x2 1 Touchpad M2x1 8 2 Touchpad bracket M1 6x2 4 System board M2x3 1 M2x1 8 1 Major components of Inspiron 13 5320 The following image shows the major components of Inspiron 13 5320 10 Removing and installing components ...

Page 11: ... components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Base cover Removing the base cover Prerequisites Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more infor...

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Page 13: ...alm rest and keyboard assembly and continue to work on the sides to open the base cover 4 Lift the base cover off the palm rest and keyboard assembly Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the base cover and provides a visual repr...

Page 14: ...st and keyboard assembly Next steps Follow the procedure in After working inside your computer NOTE If you have disconnected the battery cable ensure to connect the battery cable To connect the battery cable follow the steps in Installing the battery Solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION Solid s...

Page 15: ...n M 2 2230 solid state drive installed NOTE The M 2 card installed on your computer will depend on the configuration ordered The supported card configurations on the M 2 card slot are M 2 2230 solid state drive 2230 mounting bracket M 2 2280 solid state drive The following image s indicate the location of the M 2 2230 solid state drive and provides a visual representation of the removal procedure ...

Page 16: ...2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE This procedure applies if you are installing a M 2 2230 solid state drive NOTE The M 2 card installed on your computer will depend on the configuration ordered The supported card configurations on the M 2 card slot are M 2 2230 solid st...

Page 17: ...ot on the system board 5 Align the notch on the M 2 2230 solid state drive with the tab on the M 2 solid state drive slot on the system board 6 Slide the M 2 2230 solid state drive into the M 2 solid state drive slot on the system board 7 Replace the screw M2x2 that secures the M 2 2230 solid state drive bracket to the palm rest and keyboard assembly 8 Place the Mylar over the M 2 2230 solid state...

Page 18: ...shipped with a M 2 2280 solid state drive installed NOTE The M 2 card installed on your computer will depend on the configuration ordered The supported card configurations on the M 2 card slot are M 2 2230 solid state drive 2230 mounting bracket M 2 2280 solid state drive The following image s indicate the location of the M 2 2280 solid state drive and provides a visual representation of the remov...

Page 19: ...ile Exercise care when handling the solid state drive The following image s indicate the location of the M 2 2280 solid state drive and provides a visual representation of the installation procedure Steps 1 Align the notch on the M 2 2280 solid state drive with the tab on the M 2 solid state drive slot on the system board 2 Slide the M 2 2280 solid state drive into the M 2 solid state drive slot o...

Page 20: ...e following image s indicate the location of the wireless card and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the wireless card bracket to the wireless card and palm rest and keyboard assembly 2 Lift the wireless card bracket off the wireless card 3 Disconnect the antenna cables from the wireless card 4 Slide and remove the wireless card of...

Page 21: ...antenna cable color scheme for the wireless card that is supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Silkscreen marking Main White MAIN white triangle Auxiliary Black AUX black triangle 2 Align the notch on the wireless card with the tab on the wireless card slot on the system board 3 Insert the wireless card at an angle into th...

Page 22: ...t your computer is in Service Mode For more information see step 6 in Before working inside your computer NOTE The left fan and right fan have the same specifications About this task The following image s indicate the location of the left fan and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x3 that secure the left fan to the palm rest and keyboard assem...

Page 23: ...left fan with the screw holes on the palm rest and keyboard assembly 3 Replace the two screws M2x3 that secure the left fan to the palm rest and keyboard assembly 4 Connect the left fan cable FAN2 to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the right fan Prerequisites 1 Follow the procedure in Before working inside y...

Page 24: ...ly 3 Disconnect the right fan cable FAN1 from the system board 4 Lift the right fan off the palm rest and keyboard assembly Installing the right fan Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE The left fan and right fan have the same specifications The following image s indicate the location of the rig...

Page 25: ...right fan cable FAN1 to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer About this...

Page 26: ...s on the palm rest and keyboard assembly 5 Lift the left and right speakers along with their cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the speakers and provides a visual representation of t...

Page 27: ...aker cable through the routing guides on the palm rest and keyboard assembly 3 Connect the speaker cable to the connector on the system board 4 Adhere the tape that secures the speaker cable to the system board 5 Adhere the tape that secures the speaker cable to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Remo...

Page 28: ...er system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Swollen batteries sho...

Page 29: ...oard assembly 4 Lift the battery off the palm rest and keyboard assembly Installing the battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the battery and provides a visual representation of the installation procedure Removing and installing components 29 ...

Page 30: ... battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery 2 Remove the base cover NOTE Ensure that your computer is in Service Mode For more inform...

Page 31: ...talling the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 31 ...

Page 32: ...ing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the speakers NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer About this task The following image s indicate the location of the touchpad and provides a visual representation of the...

Page 33: ...M2x1 8 that secure the touchpad to the palm rest and keyboard assembly 5 Lift the touchpad along with its cable off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the touchpad and provides a visual repres...

Page 34: ...secure the touchpad to the palm rest and keyboard assembly 5 Align the screw holes on the touchpad bracket with the screw holes on the palm rest and keyboard assembly 6 Replace the four screws M1 6x2 that secure the touchpad bracket to the palm rest and keyboard assembly 7 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable Next steps 1 Install t...

Page 35: ...Remove the base cover NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer About this task The following image s indicate the location of the display assembly and provides a visual representation of the removal procedure Removing and installing components 35 ...

Page 36: ...display hinge at an angle of 90 degrees 6 Remove the two screws M2x3 that secure the right display hinge and the USB Type C port bracket to the palm rest and keyboard assembly 7 Lift up the right display hinge at an angle of 90 degrees 8 Lift the palm rest and keyboard assembly gently and separate it from the display assembly CAUTION To avoid damaging the display do not slide the palm rest and key...

Page 37: ...component remove the existing component before performing the installation process About this task The following image s indicate the location of the display assembly and provides a visual representation of the installation procedure Removing and installing components 37 ...

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Page 39: ...alm rest and keyboard assembly 5 Close the right display hinge and align the screw holes on the right display hinge with the screw holes on the USB Type C port bracket and the palm rest and keyboard assembly 6 Replace the two screws M2x3 that secure the right display hinge to the palm rest and keyboard assembly 7 Connect the display cable to the connector on the system board and close the latch to...

Page 40: ... the two screws M2x2 that secure the left display hinge to the palm rest and keyboard assembly 2 Lift up the left display hinge at an angle of 90 degrees 3 Open the latch and disconnect the I O board cable from the I O board 4 Disconnect the coin cell battery cable from the I O board 5 Open the latch and disconnect the power button with optional fingerprint reader cable from the I O board 6 Remove...

Page 41: ...the palm rest and keyboard assembly 4 Connect the I O board cable to the connector on the I O board and close the latch to secure the cable 5 Connect the coin cell battery cable to the I O board 6 Connect the power button with optional fingerprint reader cable to the connector on the I O board and close the latch to secure the cable 7 Close the left display hinge and align the screw holes on the l...

Page 42: ...e your computer About this task NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it NOTE For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease The following image s indicate the location of the heat sink a...

Page 43: ...te the location of the heat sink and provides a visual representation of the installation procedure Steps 1 Align and place the heat sink on the system board 2 In sequential order 1 2 3 4 tighten the four captive screws M2x6 that secure the heat sink to the system board 3 Adhere the tape that secures the display cable connector latch to the system board Next steps 1 Install the base cover 2 Follow...

Page 44: ...visual representation of the removal procedure Lift the power button off the palm rest and keyboard assembly Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the power button and provides a visual representation of the installation proced...

Page 45: ...r button with fingerprint reader Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the left fan 4 Remove the I O board NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer About this task The following image s indicate the location of the power button with fingerprint read...

Page 46: ...est and keyboard assembly Installing the power button with fingerprint reader Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the power button with fingerprint reader and provides a visual representation of the installation procedure 46 Removing and installing comp...

Page 47: ...uter NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the sys...

Page 48: ...ter About this task The following image indicates the connectors on your system board 1 Display cable connector 2 Right fan cable connector 3 Wireless card connector 4 I O board cable connector 5 Left fan cable connector 6 Speaker cable connector 7 Touchpad cable connector 8 M 2 solid state drive slot 9 Keyboard cable connector 10 Keyboard backlight cable connector 11 Battery cable connector The f...

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Page 50: ...touchpad cable from the system board 13 Open the latch and disconnect the keyboard cable from the system board 14 Open the latch and disconnect the keyboard backlight cable from the system board 15 Remove the screw M2x1 8 that secures the system board to the palm rest and keyboard assembly 16 Remove the screw M2x3 that secures the system board to the palm rest and keyboard assembly 17 Lift the sys...

Page 51: ...peaker cable connector 7 Touchpad cable connector 8 M 2 solid state drive slot 9 Keyboard cable connector 10 Keyboard backlight cable connector 11 Battery cable connector The following image s indicate the location of the system board and provides a visual representation of the installation procedure Removing and installing components 51 ...

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Page 53: ...m board and close the latch to secure the cable 11 Connect the keyboard cable to the connector on the system board and close the latch to secure the cable 12 Connect the keyboard backlight cable to the connector on the system board and close the latch to secure the cable 13 Align and place the USB Type C port bracket on the system board 14 Close the right display hinge and align the screw holes on...

Page 54: ...e the I O board 12 Remove the power button with fingerprint reader 13 Remove the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 14 Remove the system board NOTE The system board can be removed with the heat sink and solid state drives attached NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer About this t...

Page 55: ...llation procedure Steps Place the palm rest and keyboard assembly on a flat and clean surface Next steps 1 Install the system board 2 Install the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 3 Install the power button with fingerprint reader 4 Install the IO board 5 Install the display assembly 6 Install the touchpad 7 Install the coin cell battery 8 Install the speakers ...

Page 56: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 56 Drivers and downloads ...

Page 57: ...ling base devices Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value i...

Page 58: ...vice code of the computer Ownership Tag Displays the ownership tag of the computer Signed Firmware Update Displays whether the signed firmware update is enabled Default Enabled Battery Displays the battery health information Primary Displays the primary battery Battery Level Displays the battery level Battery State Displays the battery state Health Displays the battery health AC Adapter Displays w...

Page 59: ...evice is installed in the computer Table 5 System setup options Boot Configuration menu Boot Configuration Boot Sequence Boot Mode UEFI only Displays the boot mode of this computer Boot Sequence Specifies the order that the BIOS searches the list of devices to find an operating system to boot By default Windows Boot Manager is selected By default UEFI Hard Drive is selected Secure Boot Enable Secu...

Page 60: ...r disables all integrated audio controller Default ON Enable Microphone Enables or disables microphone By default Enable Microphone is selected Enable Internal Speaker Enables or disables internal speaker By default Enable Internal Speaker is selected USB Thunderbolt Configuration Enable External USB Ports Enables or disables external USB ports By default Enable External USB Ports is selected Enab...

Page 61: ...ystem setup options Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power Default 40 Brightness on AC power Sets the screen brightness when the computer is running on AC power Default 40 Full Screen Logo Enables or disables display of full screen logo if the image matches screen resolution Default OFF Table 9 Sy...

Page 62: ...efault 10 00 Thermal Management Configures settings for cooling fan and processor heat management Default Optimized USB Wake Support Wake on Dell USB C Dock Enables or disables waking up a computer from Standby Hibernate or Power Off when connecting a Dell USB C Dock Default ON Block Sleep Allows or blocks Sleep S3 mode in the operating system Default OFF Lid Switch Enable Lid Switch Enables or di...

Page 63: ...e Enables disables or permanently disables the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software Default Enable Absolute UEFI Boot Path Security Selects whether or not administrator password is required when booting to a UEFI boot path device from the F12 boot menu Default Always Except Internal HDD Table 12 System setup options Passwords menu Passwor...

Page 64: ...ibits PSID revert without the need for BIOS administrator password Default OFF Table 13 System setup options Update Recovery menu Update Recovery UEFI Capsule Firmware Updates Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages Default ON BIOS Recovery from Hard Drive Enables or disables system recovery through BIOS recovery file on the primar...

Page 65: ...Disabled Diagnostics OS Agent Requests Enables or disables Dell OS Agents to schedule onboard diagnostics on a subsequent boot Default ON Table 15 System setup options Keyboard menu Keyboard Numlock Enable Enable Numlock Enables or disables the numlock during boot Default ON Fn Lock Options Fn Lock Options Enables or disables the function lock mode Default ON Lock Mode Selects the lock mode Defaul...

Page 66: ...alization Support menu Virtualization Support Intel Virtualization Technology Enable Intel Virtualization Technology VT Enables or disables Intel Virtualization technology Default ON VT for Direct I O Enable Intel VT for Direct I O Enables or disables Intel Virtualization technology for direct I O Default ON DMA Protection Enable Pre Boot DMA Support Enables or disables pre boot DMA protection for...

Page 67: ...Select keep or clear BIOS events Default Keep Log Thermal Event Log Clear Thermal Event Log Select keep or clear Thermal events Default Keep Log Power Event Log Clear Power Event Log Select keep or clear Power events Default Keep Log System and setup password Table 20 System and setup password Password type Description System password Password that you must enter to log in to your system Setup pas...

Page 68: ...assword Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F12 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press E...

Page 69: ... Expand Find drivers 4 Select the operating system installed on your computer 5 In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more in...

Page 70: ... following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu CAUTION Do not t...

Page 71: ...cks and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covere...

Page 72: ...following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Table 21 Diagnostic light codes Diagnostic light codes Amber white Problem...

Page 73: ...agnostics accuracy of system board embedded controller EC failures NOTE M BIST can be manually initiated before POST Power On Self Test How to run M BIST NOTE M BIST must be initiated on the system from a power off state either connected to AC power or with battery only 1 Press and hold both the M key on the keyboard and the power button to initiate M BIST 2 With both the M key and the power butto...

Page 74: ...ating system even after repeated attempts it automatically starts Dell SupportAssist OS Recovery Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues re...

Page 75: ... performing a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residual flea power perform a hard reset Steps 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Remove the base cover 4 Remove the battery 5 Press and hold the power button for 20 seconds to drain the flea power 6 Install the batte...

Page 76: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...