Dell Inspiron 17 7000 Series, Service Manual

Page 1: ...Inspiron 17 7000 2 in 1 Service Manual Computer Model Inspiron 17 7773 Regulatory Model P30E Regulatory Type P30E001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 08 Rev A00 ...

Page 3: ... 12 Screw list 13 After working inside your computer 15 Removing the base cover 16 Procedure 16 Replacing the base cover 19 Procedure 19 Removing the battery 20 Prerequisites 20 Procedure 20 Replacing the battery 22 Procedure 22 Post requisites 22 Removing the memory modules 23 Prerequisites 23 Procedure 24 3 ...

Page 4: ...te drive 31 Procedure 31 Post requisites 32 Removing the hard drive 33 Prerequisites 33 Procedure 33 Replacing the hard drive 36 Procedure 36 Post requisites 36 Removing the coin cell battery 37 Prerequisites 37 Procedure 37 Replacing the coin cell battery 39 Procedure 39 Post requisites 39 Removing the wireless card 40 Prerequisites 40 Procedure 40 4 ...

Page 5: ...kers 46 Procedure 46 Post requisites 46 Removing the status light board 47 Prerequisites 47 Procedure 47 Replacing the status light board 49 Procedure 49 Post requisites 49 Removing the touchpad 50 Prerequisites 50 Procedure 50 Replacing the touchpad 53 Procedure 53 Post requisites 53 Removing the fan 54 Prerequisites 54 Procedure 54 5 ...

Page 6: ... 59 Removing the power adapter port 60 Prerequisites 60 Procedure 60 Replacing the power adapter port 62 Procedure 62 Post requisites 62 Removing the power and volume buttons board 63 Prerequisites 63 Procedure 63 Replacing the power and volume buttons board 65 Procedure 65 Post requisites 65 Removing the graphics daughter board 66 Prerequisites 66 Procedure 66 6 ...

Page 7: ... requisites 72 Removing the display assembly 73 Prerequisites 73 Procedure 73 Replacing the display assembly 77 Procedure 77 Post requisites 77 Removing the system board 78 Prerequisites 78 Procedure 78 Replacing the system board 83 Procedure 83 Post requisites 84 Entering the Service Tag in the BIOS setup program 84 Removing the keyboard 85 Prerequisites 85 Procedure 85 7 ...

Page 8: ... 92 Procedure 92 Post requisites 92 Removing the display panel 94 Prerequisites 94 Procedure 94 Replacing the display panel 97 Procedure 97 Post requisites 97 Removing the display back cover and antenna assembly 98 Prerequisites 98 Procedure 98 Replacing the display back cover and antenna assembly 100 Procedure 100 Post requisites 100 8 ...

Page 9: ...ost requisites 106 Removing the display cable 107 Prerequisites 107 Procedure 107 Replacing the display cable 109 Procedure 109 Post requisites 109 Downloading drivers 110 Downloading the audio driver 110 Downloading the graphics driver 110 Downloading the USB 3 0 driver 111 Downloading the Wi Fi driver 111 Downloading the media card reader driver 111 Downloading the chipset driver 112 Downloading...

Page 10: ...anging an existing system and or setup password 124 Clearing CMOS settings 125 Clearing forgotten passwords 125 Troubleshooting 126 Flashing the BIOS 126 Flashing BIOS USB key 126 Enhanced Pre Boot System Assessment ePSA diagnostics 127 Running the ePSA diagnostics 127 System diagnostic lights 128 Flea power release 129 Wi Fi power cycle 130 Getting help and contacting Dell 131 Self help resources...

Page 11: ...rd mouse and monitor from your computer 5 Remove any memory card and optical disc from your computer if applicable Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulat...

Page 12: ...ck of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cables keep th...

Page 13: ...ve assembly Palm rest assembly M2x3 3 Hard drive bracket Hard drive M3x3 4 Wireless card Palm rest assembly M2x3 1 Touchpad Palm rest assembly M2x2 Big Head 4 Fan Palm rest assembly M2x3 2 Power adapter port Palm rest assembly M2x3 1 Power and volume buttons board Palm rest assembly M2x3 1 Graphics daughter board brackets Palm rest assembly M2x3 4 Graphics daughter board Palm rest assembly M2x2 Bi...

Page 14: ...y assembly Palm rest assembly M2 5x6 Big Head 4 System board Palm rest assembly M2x2 Big Head 4 Keyboard assembly Palm rest assembly M1 2x1 4 20 Keyboard bracket Palm rest assembly M2x2 Big Head 17 Sensor board Display panel assembly M2x2 Big Head 1 Touchpad Palm rest assembly M2x2 Big Head 4 14 ...

Page 15: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 15 ...

Page 16: ...r and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 16 ...

Page 17: ...2 Remove the 12 screws M2 5x8 that secure the base cover to the palm rest assembly Figure 1 Removing the screws 1 screws 12 2 base cover 17 ...

Page 18: ...3 Using your fingertips pry the base cover off the palm rest assembly Figure 2 Removing the base cover 1 palm rest assembly 2 base cover 18 ...

Page 19: ...mputer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the base cover with the palm rest assembly and snap it into place 2 Replace the 12 screws M2 5x8 that secure the base cover to the palm rest assembly 19 ...

Page 20: ...After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the battery cable from the system board 2 Remove the four screws M2x3 that secure the battery to the palm rest assembly 20 ...

Page 21: ... the battery off the palm rest assembly Figure 3 Removing the battery 1 battery cable 2 screws 4 3 battery 4 palm rest assembly 4 Press and hold the power button for five seconds to ground the system board 21 ...

Page 22: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x3 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requis...

Page 23: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 23 ...

Page 24: ...ylar to access the memory module Figure 4 Lifting the Mylar 1 memory module 2 Mylar 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 24 ...

Page 25: ...3 Slide and remove the memory module from the memory module slot Figure 5 Removing the memory module 1 securing clips 2 2 memory module 3 memory module slot 25 ...

Page 26: ...ng inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Lift the Mylar to access the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 26 ...

Page 27: ... at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Figure 6 Replacing the memory module 1 memory module 2 memory module slot 3 notch 4 tab 5 Mylar 27 ...

Page 28: ...Post requisites 1 Replace the battery 2 Replace the base cover 28 ...

Page 29: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove t...

Page 30: ...2 Slide and remove the solid state drive from the solid state drive slot Figure 7 Removing the solid state drive 1 screw 2 solid state drive 3 solid state drive slot 30 ...

Page 31: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive firmly into the s...

Page 32: ...place the screw M2x3 that secures the solid state drive to the palm rest assembly Figure 8 Replacing the solid state drive 1 screw 2 notch 3 tab 4 solid state drive 5 solid state drive slot Post requisites 1 Replace the battery 2 Replace the base cover 32 ...

Page 33: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the three screws M2x3 that secure the hard drive assembly...

Page 34: ...ift the hard drive assembly along with its cable off the palm rest assembly Figure 9 Removing the hard drive assembly 1 screws 3 2 hard drive assembly 3 palm rest assembly 4 hard drive cable 5 pull tab 34 ...

Page 35: ...ng the interposer 1 hard drive assembly 2 interposer 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive bracket off the hard drive Figure 11 Removing the hard drive bracket 1 screws 4 2 hard drive 3 hard drive bracket 35 ...

Page 36: ...d drives are fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest assembly 5 R...

Page 37: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery Procedur...

Page 38: ...2 Peel the coin cell battery off the palm rest assembly Figure 12 Removing the coin cell battery 1 coin cell battery cable 2 coin cell battery 3 I O board 4 palm rest assembly 38 ...

Page 39: ...r After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the I O board Post requisites 1 Replace the battery 2 Replace the base cover 39 ...

Page 40: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw M2x3 that secures the wireless card bracket to the wireless card and palm rest assembly 2 Remove the wireless card bracket and disconnect the antenn...

Page 41: ...3 Slide and remove the wireless card from the wireless card slot Figure 13 Removing the wireless card 1 screw 2 wireless card bracket 3 wireless card slot 4 wireless card 5 antenna cables 2 41 ...

Page 42: ...damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Insert the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme ...

Page 43: ...bracket to the wireless card and palm rest assembly Figure 14 Replacing the wireless card 1 tab 2 notch 3 wireless card slot 4 wireless card 5 antenna cables 2 6 wireless card bracket 7 screw Post requisites 1 Replace the battery 2 Replace the base cover 43 ...

Page 44: ...ing inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Remove the speaker cable from the routing guides on the palm rest assembly 44 ...

Page 45: ...the speakers from the alignment posts and lift the speakers off the palm rest assembly Figure 15 Removing the speakers 1 speaker cable 2 routing guides 2 3 palm rest assembly 4 alignment posts 4 5 speakers 2 45 ...

Page 46: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palm rest assembly place the speakers on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Connect the speaker cable to the system board Post requisites 1...

Page 47: ... After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the status light board cable from the system board 2 Remove the speaker cable from the routing guides on the palm rest assembly 3 Peel off the foam that s...

Page 48: ...4 Lift the status light board off the palm rest assembly Figure 16 Removing the status light board 1 latch 2 status light board cable 3 status light board 4 foam 5 routing guides 2 6 speaker cable 48 ...

Page 49: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the status light board into the slot on the palm rest assembly 2 Adhere the foam that secures the status light board to the palm rest assembly 3 Slide the status light board cable into the connector on the system board and close the latch to secure the cable 4 Route the speaker cable throu...

Page 50: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the status light board cable from the system board 2 Peel off the status light board cable from the touch pad assembly and place it away...

Page 51: ...ly Figure 17 Removing the touch pad cable 1 latch 2 status light cable 3 tapes 2 4 Open the latches and then disconnect the touch pad cable from the system board and the touch pad assembly 5 Remove the four screws M2x2 Big Head that secure the touchpad to the palm rest assembly 51 ...

Page 52: ...6 Lift the touchpad off the palm rest assembly Figure 18 Removing the touchpad 1 latch 2 touch pad cable 3 screws 4 4 touchpad 52 ...

Page 53: ...he screw holes on the touch pad with the screw holes on the palm rest assembly 2 Replace the four screws M2x2 Big Head that secure the touch pad to the palm rest assembly 3 Adhere the tapes that secure the touch pad assembly to the palm rest assembly 4 Slide both ends of the touch pad cable into their respective connectors and close the latches to secure the cable 5 Adhere the status light board c...

Page 54: ...e instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the two screws M2x3 that secure the fan to the palm rest assembly 2 Disconnect the fan cable from the system board 3 Peel off tape that secures the fan cable to...

Page 55: ...4 Lift the fan off the palm rest assembly Figure 19 Removing the fan 1 screws 2 2 fan 3 tape 4 fan cable 55 ...

Page 56: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest assembly 2 Replace the two screws M2x3 that secure the fan to the palm rest assembly 3 Connect the fan cable to the system board Post requisites 1 Replace the ba...

Page 57: ... page at www dell com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remo...

Page 58: ...2 Lift the heat sink off the system board Figure 20 Removing the heat sink 1 heat sink 2 captive screws 7 3 system board 58 ...

Page 59: ...ct alignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw hol...

Page 60: ...nside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter port to the palm rest...

Page 61: ...3 Lift the power adapter port off the palm rest assembly Figure 21 Removing the power adapter port 1 power adapter port cable 2 screw 3 power adapter port 4 palm rest assembly 61 ...

Page 62: ...For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power adapter port into the slot on the palm rest assembly 2 Align the screw hole on the power adapter port with the screw hole on the palm rest assembly 3 Replace the screw M2x3 that secures the power adapter port to the palm rest assembly 4 Connect the power adapter ...

Page 63: ... Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the coin cell battery Procedure 1 Peel off the tape that secures the power and volume buttons board cable to the palm rest assembly 2 Disconnect the power and volume buttons board cable from the I O board 3 Remove the power and volume buttons board cable from t...

Page 64: ...me buttons board off the palm rest assembly Figure 22 Removing the power and volume buttons board 1 power and volume buttons board cable 2 tape 3 screw 4 power and volume buttons board 5 palm rest assembly 6 routing guides 2 64 ...

Page 65: ...latory_compliance Procedure 1 Align the screw hole on the power and volume buttons board with the screw hole on the palm rest assembly 2 Replace the screw M2x3 that secures the power and volume buttons board to the palm rest assembly 3 Route the power and volume buttons board cable through the routing guides on the palm rest assembly 4 Connect the power and volume buttons board cable to the I O bo...

Page 66: ...nside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the heat sink Procedure 1 Remove the four screws M2x3 from the graphics daughter board brackets that secure the graphics daughter board to th...

Page 67: ...est assembly Figure 23 Removing the graphics daughter board brackets 1 screws 4 2 graphics daughter board brackets 2 3 system board 4 palm rest assembly 3 Remove the two screws M2x2 Big Head that secure the graphics daughter board to the palm rest assembly 67 ...

Page 68: ...4 Lift the graphics daughter board off the palm rest assembly Figure 24 Removing the graphics daughter board 1 graphics daughter board 2 screws 2 3 palm rest assembly 68 ...

Page 69: ...atory_compliance Procedure 1 Align the screw holes on the graphics daughter board with the screw holes on the palm rest assembly 2 Replace the two screws M2x2 Big Head that secure the graphics daughter board to the palm rest assembly 3 Align the screw holes on the graphics daughter board brackets with the screw holes on the graphics daughter board and the system board 4 Replace the four screws M2x...

Page 70: ... Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Peel off the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect the I O board cable from the I O board 3 Disconnect the power and volume buttons board cable from the I O board 4 Disconnect the co...

Page 71: ... I O board off the palm rest assembly Figure 25 Removing the I O board 1 I O board 2 tape 3 I O board cable 4 screw 5 palm rest assembly 6 latch 7 coin cell battery cable 8 power and volume buttons board cable 71 ...

Page 72: ...ulatory_compliance Procedure 1 Using the alignment posts place the I O board on the palm rest assembly 2 Align the screw holes on the I O board with the screw holes on the palm rest assembly 3 Replace the two screws M2x3 that secure the I O board to the palm rest assembly 4 Connect the power and volume buttons board cable and coin cell battery cable to the I O board 5 Connect the I O board cable t...

Page 73: ...For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Peel off the tape that secures the antenna cables to the palm rest assembly 2 Peel off the tapes that secure the display cable and touch screen board cable to the system board 3 Open the latche...

Page 74: ...es 1 antenna cables 2 2 tape 3 palm rest assembly 4 touch screen board cable 5 display cable 6 tapes 2 7 latches 2 5 Turn the computer over and open the display as far as possible CAUTION Place the computer on a soft and clean surface to avoid scratching the display 6 Place the computer face down on a flat surface 74 ...

Page 75: ...ove the four screws M2 5x6 Big Head that secure the display assembly to the palm rest assembly Figure 27 Removing the display assembly 1 display assembly 2 screws 4 3 display hinges 2 4 palm rest assembly 75 ...

Page 76: ...8 Lift the display assembly off the palm rest assembly Figure 28 Display assembly 1 display assembly 76 ...

Page 77: ...y on the palm rest assembly 2 Align the screw holes on the display hinges with the screw holes on the palm rest assembly 3 Replace the four screws M2 5x6 Big Head that secure the display assembly to the palm rest assembly 4 Close the display and turn the computer over 5 Adhere the tape that secures the antenna cables to the palm rest assembly 6 Slide the display cable and the touch screen board ca...

Page 78: ...oard removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Remove the battery 3 Rem...

Page 79: ...atch and disconnect the I O board cable from the system board Figure 29 Disconnecting the cables 6 Using the pull tab disconnect the hard drive cable from the system board 7 Disconnect the power adapter cable from the system board 8 Disconnect the speaker cable from the system board 79 ...

Page 80: ...board Figure 30 Disconnecting the cables 1 hard drive cable 2 power adapter port cable 3 speaker cable 4 latches 4 5 status light board cable 6 keyboard cable 7 keyboard backlight cable 8 touch pad cable 10 Remove the four screws M2x3 that secure the graphics daughter board brackets to the graphics daughter board and the system board 80 ...

Page 81: ...e C bracket to the system board and the palm rest assembly Figure 31 Removing the brackets 1 screws 6 2 graphics daughter board brackets 3 USB Type C bracket 12 Remove the four screws M2x2 Big Head that secure the system board to the palm rest assembly 81 ...

Page 82: ...13 Lift the system board off the palm rest assembly Figure 32 Removing the system board 1 screws 4 2 system board 3 palm rest assembly 82 ...

Page 83: ...with the screw holes on the palm rest assembly 2 Replace the four screws M2x2 Big Head that secure the system board to the palm rest assembly 3 Align the screw holes on the USB Type C bracket with the screw holes on the system board and the palm rest assembly 4 Replace the two screws M2x3 that secure the USB Type C bracket to the system board and the palm rest assembly 5 Align the screw holes on t...

Page 84: ... Adhere the tapes that secure the display cable and touch screen board cable to their respective connectors on the system board Post requisites 1 Replace the solid state drive 2 Replace the heat sink 3 Replace the memory modules 4 Replace the battery 5 Replace the base cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displ...

Page 85: ...www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the solid state drive 5 Remove the wireless card 6 Remove the fan 7 Remove the display assembly 8 Remove the graphics daughter board 9 Remove the heat sink 10 Remove the I O board 11 Remove the power adapter port 12 Remove the system board Procedure 1 Remove the 17 scr...

Page 86: ... bracket off the palm rest assembly Figure 33 Removing the keyboard bracket 1 keyboard bracket 2 palm rest assembly 3 screws 17 4 tape 4 Remove the 18 screws M1 2x1 4 that secure the keyboard to the palm rest assembly 86 ...

Page 87: ...5 Lift the keyboard off the palm rest assembly Figure 34 Removing the keyboard 1 keyboard 2 palm rest assembly 3 screws 18 87 ...

Page 88: ...embly 2 Replace the 18 screws M1 2x1 4 that secure the keyboard to the palm rest assembly 3 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 4 Replace the 17 screws M2x2 Big Head that secure the keyboard bracket to the palm rest assembly 5 Adhere the tapes that secure the keyboard bracket to the palm rest assembly Post requisites 1 Replace the system boa...

Page 89: ...12 Replace the base cover 89 ...

Page 90: ...e Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the coin cell battery 5 Remove the solid state drive 6 Follow the procedure from step 1 to step 3 in Removing the hard drive 7 Remove the wireless card 8 Remove the fan 9 Remove the status light board 10 Remove the touch pad 11 Remove the display assembly 12 Remove the graphics daughter board 13 Remov...

Page 91: ...Procedure After performing the steps in prerequisites we are left with the palm rest Figure 35 Removing the palm rest 1 palm rest 91 ...

Page 92: ... palm rest on a flat surface Post requisites 1 Replace the system board 2 Replace the speakers 3 Replace the power and volume buttons board 4 Replace the power adapter port 5 Replace the keyboard 6 Replace the I O board 7 Replace the heat sink 8 Replace the graphics daughter board 9 Replace the display assembly 10 Replace the touch pad 11 Replace the status light board 12 Replace the fan 13 Replac...

Page 93: ...19 Replace the base cover 93 ...

Page 94: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Remove the display cable from the routing guide inside the hinge cover 2 Using a plastic scribe release the tabs that secure the display ...

Page 95: ... scribe 2 display back cover and antenna assembly 3 display panel assembly 4 display cable CAUTION Place the display panel assembly on a soft and clean surface to avoid scratching the display 4 Turn the display panel assembly over and place it on a flat surface with the display facing down 5 Remove the camera 6 Remove the sensor board 95 ...

Page 96: ...7 Remove the display cable After performing the above steps we are left with the display panel Figure 37 Display panel 1 display panel 96 ...

Page 97: ...ww dell com regulatory_compliance Procedure 1 Place the display panel on a flat surface 2 Replace the display cable 3 Replace the sensor board 4 Replace the camera 5 Turn the display panel assembly over 6 Route the display cable through the routing guide inside the hinge cover 7 Align the tabs on the display panel assembly with the slots on the display back cover and antenna assembly and gently sn...

Page 98: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 3 in Removing the display panel Procedure After performing all the prerequisites...

Page 99: ...Figure 38 Display back cover and antenna assembly 1 display back cover and antenna assembly 99 ...

Page 100: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a flat surface Post requisites 1 Follow the procedure from step 6 to step 8 in Replacing the display panel 2 Replace the display assembly 3 Replace the wireless car...

Page 101: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel Procedure 1 Using a plastic scribe gently pry the camera module off the d...

Page 102: ...3 Disconnect the camera cable from the camera module Figure 39 Removing the camera 1 display panel assembly 2 plastic scribe 3 camera module 4 camera cable 102 ...

Page 103: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the camera cable to the camera module 2 Turn the camera module over 3 Using the alignment post adhere the camera to the display panel assembly Post requisites 1 Follow the procedure from step 6 to step 8 in Replacing the display panel 2 Replace the display assembly ...

Page 104: ...the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel Procedure 1 Remove the screw M2x2 Big Head that secures the sensor board to the display panel assembly 2 Peel off the tape that secures...

Page 105: ...4 Lift the sensor board off the display panel assembly Figure 40 Removing the sensor board cable 1 sensor board 2 screw 3 tape 4 sensor board cable 5 latch 105 ...

Page 106: ...mpliance Procedure 1 Align the sensor board on the display panel assembly and snap the sensor board in place 2 Slide the sensor board cable into the connector on sensor board and press down the latch to secure the cable 3 Adhere the tape that secures the sensor board cable to the sensor board 4 Replace the screw M2x2 Big Head that secures the sensor board to the display panel assembly Post requisi...

Page 107: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 4 in Removing the display panel Procedure 1 Peel off the tapes that secure the display cable to the display panel assembly and sensor board 2 Ope...

Page 108: ...3 Lift the display cable off the display panel assembly Figure 41 Removing the display cable 1 display panel assembly 2 latches 2 3 display cables 2 4 tapes 2 108 ...

Page 109: ...e Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the display cable into their respective connectors on the display panel assembly and sensor board and close the latches to secure the cable 2 Adhere the tapes that secure the display cable to the display panel assembly and sensor board Post requisites 1 Follow the procedure from step 6 to step 8 in Replacing ...

Page 110: ...le click or double tap the audio driver file icon and follow the instructions on the screen to install the driver Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your comput...

Page 111: ...the driver file icon and follow the instructions on screen Downloading the Wi Fi driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5...

Page 112: ...ons on the screen Downloading the chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipse...

Page 113: ...r your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Network 6 Click Download to download the network driver for your computer 7 Save the file and after the download is complete navigate to the folder where you saved the network driver file 8 Double click the network driver file icon and follow the instructions on screen 113 ...

Page 114: ...ime boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to a...

Page 115: ...are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you change BIOS Setup program it is recommended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in your computer such...

Page 116: ...enu General System Information System Information BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Di...

Page 117: ...ng HT capable 64 Bit Technology Displays whether 64 bit technology is used Device Information SATA 0 Displays the SATA 0 device information of the computer SATA 2 Displays the SATA 2 device information of the computer M 2 PCIe SSD 0 Displays the M 2 PCIe SSD information of the computer Video Controller Displays the video controller type of the computer dGPU Video Controller Displays the discrete g...

Page 118: ...ack UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 4 System setup options System Configuration menu System Configuration SATA Operation Configure operating mode of the integrated SATA hard dr...

Page 119: ...ard devices Enable Camera Enable or disable the camera Enable Secure Digital SD Card Enable or disable the SD card Table 5 System setup options Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power Table 6 System setup options Security menu Security Strong Password Enable or disable strong passwords Password Configuration Control the minimum and maximum nu...

Page 120: ...Processor Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Table 7 System setup options Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature Expert Key Management Expert Key Management Enable or disable Expert Key Management Custom Mode Key Management Select the custom values for expert key management Table 8 System ...

Page 121: ...ically when AC is inserted Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days Default Disabled USB Wake Support Enable the USB devices to wake the computer fro...

Page 122: ...ation Support Virtualization Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Table 10 System setup options Wireless menu Wireless Wireles...

Page 123: ... System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors System and setup password You can create a system password and a setup password t...

Page 124: ...word can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and a message prompts you to save the changes 5 Press Y to save the changes The computer reboots Deleting or changing an ex...

Page 125: ... password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer reboots Clearing CMOS settings CAUTION Clearing CMOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Remove the battery 3 Disconnect the coin cell battery 4 Wait for one minute 5 Connect the coi...

Page 126: ...st version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more informati...

Page 127: ...cessfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For mor...

Page 128: ...us Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off NOTE Hard drive activity light i...

Page 129: ...e camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the i...

Page 130: ...he internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the router 6 Turn on the modem 7 Turn on your computer 130 ...

Page 131: ...ystem www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 At the top right corner type the subject or keyword in the Search box 3 Click Searc...

Page 132: ... through the drop down menu under View Products Enter the Service Tag number or Product ID into the search bar Contacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find con...