Dell Inspiron 22 3000 SERIES, Service Manual

Page 1: ...Inspiron 22 3000 Series Service Manual Regulatory Model W17B Regulatory Type W17B001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...ponents 17 4 Removing the stand assembly 19 Easel stand 19 Pedestal stand 21 Procedure to remove stand riser from stand base 23 5 Replacing the stand assembly 26 Easel stand 26 Pedestal stand 26 Procedure to replace stand riser to stand base 26 6 Removing the back cover 27 Prerequisites 27 Procedure 27 7 Replacing the back cover 29 Procedure 29 Post requisites 29 8 Removing the optical drive 30 Pr...

Page 4: ...edure 37 Post requisites 37 12 Removing the system board shield 38 Prerequisites 38 Procedure 38 13 Replacing the system board shield 40 Procedure 40 Post requisites 40 14 Removing the memory module 41 Prerequisites 41 Procedure 41 15 Replacing the memory module 43 Procedure 43 Post requisites 44 16 Removing the wireless card 45 Prerequisites 45 Procedure 45 3000 Series 4 ...

Page 5: ...edure 52 Post requisites 52 20 Removing the microphone 53 Prerequisites 53 Procedure 53 21 Replacing the microphone 55 Procedure 55 Post requisites 55 22 Removing the camera 56 Prerequisites 56 Procedure 56 23 Replacing the camera 59 Procedure 59 Post requisites 59 24 Removing the coin cell battery 60 Prerequisites 60 Procedure 60 25 Replacing the coin cell battery 62 3000 Series 5 ...

Page 6: ...t sink 66 Prerequisites 66 Procedure 66 29 Replacing the heat sink 68 Procedure 68 Post requisites 68 30 Removing the speakers 69 Prerequisites 69 Procedure 69 31 Replacing the speakers 71 Procedure 71 Post requisites 71 32 Removing the system board 72 Prerequisites 72 Procedure 73 33 Replacing the system board 75 Procedure 75 Post requisites 76 3000 Series 6 ...

Page 7: ...5 37 Replacing the display cable 86 Procedure 86 Post requisites 86 38 Removing the rubber feet 88 Prerequisites 88 Procedure 89 39 Replacing the rubber feet 90 Procedure 90 Post requisites 90 40 BIOS setup program 92 Overview 92 Entering BIOS setup program 92 Clearing forgotten passwords 93 Prerequisites 93 Procedure 93 Post requisites 94 Clearing CMOS Settings 94 Prerequisites 95 3000 Series 7 ...

Page 8: ...ightness 100 Changing the screen resolution 101 Cleaning the display 102 HDMI 102 Connecting to external display devices 102 Graphics 102 Downloading the graphics driver 102 Identifying the display adapter 103 Changing the display and Graphics Control Panel 103 Intel WiDi 105 Downloading the WiDi application 106 Setting up the wireless display 106 USB 107 Downloading the USB 3 0 driver 107 Enablin...

Page 9: ...r adapter 114 Chipsets 114 Downloading the chipset driver 115 Identifying the chipset 115 Memory 116 Checking the system memory in Windows 116 Verifying the system memory in BIOS setup program 117 Testing memory using ePSA 117 Processors 117 Identifying the processors in Windows 117 Checking the processor usage in the task manager 118 Operating System 118 Service Tag location 119 Device drivers 11...

Page 10: ...4 BIOS overview 125 Entering the BIOS setup program 125 Boot menu 125 Boot menu enhancements 125 Timing key sequences 125 43 System diagnostic lights 127 44 Getting help and contacting Dell 129 Self help resources 129 Contacting Dell 130 3000 Series 10 ...

Page 11: ...hut down Windows 8 1 On the Start screen click or tap the power icon Shut down Windows 7 Click or tap Start Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on f...

Page 12: ...nts and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Befo...

Page 13: ...s and eject any installed card from the media card reader Recommended tools The procedures in this document may require the following tools Phillips screwdriver Plastic scribe Before working inside your computer 13 ...

Page 14: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your computer 14 ...

Page 15: ...he steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Inside view of your computer System board components 3 Technical overview 15 ...

Page 16: ...d 2 hard drive assembly 3 optical drive assembly 4 display assembly base 5 fan 6 camera module 7 microphone board 8 heat sink 9 wireless card 10 memory module 11 system board 12 coin cell battery 13 speakers 2 14 VESA mount bracket Technical overview 16 ...

Page 17: ...d components 1 wireless card slot NGFF_WI FI 2 memory module slots 2 3 camera cable connector WEBCAM 4 CMOS clear jumper RTCRST 5 Password clear jumper PSWD 6 speaker cable connector SPEAKER Technical overview 17 ...

Page 18: ...cable connector 10 display panel power cable connector PWRCN1 11 display cable connector 12 hard drive data cable connector SATA HDD 13 optical drive cable connector SATA ODD 14 hard drive and optical drive power cable connector SATAP1 15 fan cable connector FAN_CPU Technical overview 18 ...

Page 19: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Easel stand Pedestal stand Easel stand 1 Using a plastic scribe pry the stand cover off the back cover 2 Slide and remove the stand cover from the back cover 4 Removing the stand assembly 19 ...

Page 20: ... back cover 2 plastic scribe 3 stand cover 3 Close the stand and remove the screws that secure the stand to the back cover 4 Slide and remove the stand from the back cover Removing the stand assembly 20 ...

Page 21: ...1 screws 2 2 easel stand 3 back cover Pedestal stand 1 Using a plastic scribe pry the stand cover off the back cover Removing the stand assembly 21 ...

Page 22: ...1 stand cover 2 plastic scribe 3 back cover 2 Remove the screws that secure the stand bracket to the back cover 3 Lift the handle and slide it out from the back cover Removing the stand assembly 22 ...

Page 23: ... 4 pedestal stand Procedure to remove stand riser from stand base 1 Lift the screw handle on the stand base 2 Using the screw handle loosen the captive thumbscrew that secures the stand base to the stand riser Removing the stand assembly 23 ...

Page 24: ...1 screw handle 2 captive thumbscrew 3 stand base 3 Slide the stand base off the stand riser Removing the stand assembly 24 ...

Page 25: ...1 stand riser 2 stand base Removing the stand assembly 25 ...

Page 26: ... bracket into the slots on the back cover 2 Align the screw holes on the stand with the screw holes on the back cover 3 Replace the screws that secure the stand to the back cover 4 Replace the stand cover Pedestal stand 1 Insert the tabs on the stand bracket into the slots on the back cover 2 Align the screw holes on the stand with the screw holes on the back cover 3 Replace the screws that secure...

Page 27: ...re safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the stand Procedure CAUTION Do not remove the computer cover unless you need to install or replace internal components on your computer 1 Using your thumb press the slot on the back cover 2 Using your fingertips pry and release the tabs from the...

Page 28: ...1 back cover Removing the back cover 28 ...

Page 29: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Align the tabs on the back cover with the slots on the display assembly base and snap the back cover into place NOTE Make sure that no cables are caught between the back cover and the display assembly base Post requ...

Page 30: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Remove the screw that secures the optical drive bracket to the display assembly base 2 Lift the optical drive bracket from the display assembly base 3 Disconnect the optic...

Page 31: ... remove it from the optical drive 5 Remove the screws that secure the optical drive bracket to the optical drive 6 Remove the optical drive bracket from the optical drive NOTE Note the orientation of the optical drive bracket so that you can replace it correctly Removing the optical drive 31 ...

Page 32: ...1 optical drive bezel 2 optical drive 3 optical drive bracket 4 screws 2 Removing the optical drive 32 ...

Page 33: ...bracket with the screw holes on the optical drive NOTE You must correctly align the optical drive bracket to ensure that the optical drive can be properly secured to the computer For correct orientation see step 6 in Removing the optical drive 2 Replace the screws that secure the optical drive bracket to the optical drive 3 Carefully push the optical drive bezel into the optical drive 4 Connect th...

Page 34: ...ard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Remove the screw that secures the hard drive assembly to the display assembly base 2 Slide the hard drive assembly until the securing t...

Page 35: ...ssembly base 2 screw 3 hard drive assembly 4 hard drive cable 5 Remove the screws that secure the hard drive bracket to the hard drive 6 Remove the hard drive from the hard drive bracket Removing the hard drive 35 ...

Page 36: ...1 screws 3 2 hard drive bracket 3 hard drive Removing the hard drive 36 ...

Page 37: ...en handling the hard drive Topics Procedure Post requisites Procedure 1 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 2 Replace the screws that secure the hard drive bracket to the hard drive 3 Connect the hard drive cable to the hard drive 4 Align the tabs on the hard drive assembly with the slots on the display assembly base 5 Slide the securing tabs on t...

Page 38: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Remove the screws that secure the system board shield to the display assembly base 2 Lift the system board shield off the display assembly ...

Page 39: ...1 system board shield 2 screws 4 3 display assembly base Removing the system board shield 39 ...

Page 40: ...latory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the slots on the system board shield with the ports on the system board and place the system board shield on the display assembly base 2 Align the screw holes on the system board shield with the screw holes on the display assembly base 3 Replace the screws that secure the system boa...

Page 41: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Using your fingertips spread apart the securing clips at each end of the memory module slot until the memory module pops up 2 Slide and remove th...

Page 42: ...1 memory module 2 securing clips 2 3 memory module slot Removing the memory module 42 ...

Page 43: ...e your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click r...

Page 44: ...1 memory module 2 notch 3 memory module slot 4 tab Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace the stand Replacing the memory module 44 ...

Page 45: ...tices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Remove the screw that secures the wireless card bracket and the wireless card to the system board 2 Slide the wireless card bracket off the wireless card 3 Disconnect the antenna cabl...

Page 46: ...1 wireless card bracket 2 screw 3 wireless card slot 4 wireless card 5 antenna cables Removing the wireless card 46 ...

Page 47: ...ireless card with the tab on the wireless card slot 2 Insert the wireless card into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 4 Press down the other en...

Page 48: ...tab 2 notch 3 wireless card 4 wireless card slot 5 antenna cables 6 wireless card bracket 7 screw Post requisites 1 Replace the system board shield 2 Replace the back cover Replacing the wireless card 48 ...

Page 49: ...3 Replace the stand Replacing the wireless card 49 ...

Page 50: ...ance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Using a plastic scribe push the securing clips on the control buttons board slot NOTE Note the orientation of the control buttons board so that you can replace it correctly 2 Press the securing clips and lift the control buttons board off the disp...

Page 51: ...1 control buttons board 2 plastic scribe 3 securing clips 3 4 control buttons board cable Removing the control buttons board 51 ...

Page 52: ...compliance Topics Procedure Post requisites Procedure 1 Slide the control buttons board cable into the connector on the control buttons board and close the latch to secure the cable NOTE You must correctly align the control buttons board to ensure that it is properly secured to the display assembly base For correct orientation see step 1 in Removing the control buttons board 2 Slide the control bu...

Page 53: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Lift the microphone module off the display assembly base 2 Disconnect the microphone cable from the microphone module 20 Remov...

Page 54: ...1 microphone cable 2 display assembly base 3 microphone module Removing the microphone 54 ...

Page 55: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Connect the microphone cable to the microphone module 2 Slide the microphone module into the slot on the display assembly base Post requisites 1 Replace the back cover 2 Replace the stand ...

Page 56: ...page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites NOTE This chapter is applicable only for systems with a touch screen display For systems with a non touch screen display the microphones will be integrated on the camera assembly 1 Remove the stand 2 Remove the back cover Procedure 1 Note the routing of the camera cable and antenna cable and remove it from the ...

Page 57: ... antenna cable 2 plastic scribe 3 tab 4 securing clip 5 camera frame 6 camera cable 3 Turn the camera over and remove the camera cable from the tab on the back of the camera frame Removing the camera 57 ...

Page 58: ...1 tab 2 camera cable 3 camera frame Removing the camera 58 ...

Page 59: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Connect the camera cable to the camera module 2 Press the camera frame down into the slot on the display assembly base until it snaps into place 3 Route the camera cable and antenna cable through the routing guides on the display assembly base Pos...

Page 60: ...egulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure Using...

Page 61: ...1 coin cell battery 2 battery socket 3 plastic scribe Removing the coin cell battery 61 ...

Page 62: ...ions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure With the positive side facing up insert the coin cell battery into the battery socket and press down the battery into place Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Repl...

Page 63: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Disconnect the fan cable from the system board 2 Remove the screws that secure the fan to the display assembly base 3 Lift and slide ...

Page 64: ...1 fan 2 screws 2 3 display assembly base 4 fan cable 5 system board Removing the fan 64 ...

Page 65: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the fan under the heat sink and place it on the display assembly base 2 Align the screw holes on the fan with the screw holes on the display assembly base 3 Replace the screws that secure the fan to the display assembly base 4 Connect the fan cable to the system board Post...

Page 66: ...n Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Remove the scr...

Page 67: ...1 screw 2 heat sink 3 captive screws 5 Removing the heat sink 67 ...

Page 68: ...al thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Topics Procedure Post requisites Procedure 1 Align the captive screws on the heat sink with the screw holes on the system board 2 In sequential order as ind...

Page 69: ...ce Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Disconnect the speaker cable from the system board 2 Note the routing of the speaker cable and the position of the rubber grommets on the computer bezel 3 Remove the speaker cable from the routing guides 4 Remove the screw that secures the tape to the display asse...

Page 70: ...1 speaker cable 2 routing guides 3 speakers 2 4 screw 5 tape 6 rubber grommets 4 Removing the speakers 70 ...

Page 71: ..._compliance Topics Procedure Post requisites Procedure 1 Using the alignment posts and rubber grommets on the display assembly base place the speakers on the display assembly base 2 Route the speaker cable through the routing guides on the display assembly base 3 Adhere the tape that secures the speaker cable to the display assembly base 4 Replace the screw that secures the tape to the display ass...

Page 72: ...er the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables co...

Page 73: ...d camera cable speaker cable display panel power cable and touch board cable from the system board 2 Open the latches and disconnect the control buttons board cable and display cable from the system board 1 fan cable 2 hard drive and optical drive power cable 3 optical drive data cable 4 hard drive data cable Removing the system board 73 ...

Page 74: ...ch board cable NOTE The touch board cable is not available on the non touch systems 10 display cable 3 Remove the screws that secure the system board to the display assembly base 4 Lift the system board off the display assembly base 1 system board 2 screws 4 3 display assembly base Removing the system board 74 ...

Page 75: ...d removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Topics Procedure Post requisites Procedure 1 Align the screw holes on the system board with the screw holes on the display assembly base 2 Replace the screws that secure the system board to the display assembly base 3 Slide the control buttons ...

Page 76: ...ost requisites 1 Replace the wireless card 2 Replace the memory module 3 Replace the heat sink 4 Replace the system board shield 5 Replace the back cover 6 Replace the stand Replacing the system board 76 ...

Page 77: ... Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the optical drive 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the memory module 7 Remove the wireless card 8 Remove the control buttons board 9 Remove the microphone 10 Remo...

Page 78: ...racket 3 display assembly base 3 Disconnect the touch screen board cable and display panel power cable from their connectors on the display assembly base 4 Note the routing of the optical drive data touch board display backlight hard drive and control buttons board cables and remove the cables from the routing guides on the display assembly base Removing the display assembly 78 ...

Page 79: ...cable 4 routing guide 5 control buttons board cable 6 display panel power cable 5 Remove the screws that secure the display assembly base to the display assembly 6 Release the display assembly base from the tabs on the display assembly Removing the display assembly 79 ...

Page 80: ...1 screws 19 2 display assembly 3 display assembly base 4 tabs 3 7 Lift the display assembly base off the display assembly 8 Remove the rubber feet Removing the display assembly 80 ...

Page 81: ...1 display assembly Removing the display assembly 81 ...

Page 82: ... into the slots on the display assembly base 3 Replace the display assembly base on the display assembly 4 Replace the screws that secure the display assembly base to the display assembly 5 Route the optical drive data cable touch board cable display backlight cable hard drive cables and control buttons board cable through the routing guides on the display assembly base 6 Connect the touch screen ...

Page 83: ... Replace the microphone 7 Replace the control buttons board 8 Replace the wireless card 9 Replace the memory module 10 Replace the system board shield 11 Follow the procedure in step 3 to step 6 in Replacing the hard drive 12 Replace the optical drive 13 Replace the back cover 14 Replace the stand Replacing the display assembly 83 ...

Page 84: ...liance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the optical drive 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the memory module 7 Remove the wireless card 8 Remove the control buttons board 9 Remove the microphone 10 Remove th...

Page 85: ... display cable to the display assembly 2 Press the clips and disconnect the display cable from the display assembly 3 Lift the display cable off the display assembly 1 display assembly 2 display cable 3 tape 4 clips 2 Removing the display cable 85 ...

Page 86: ...pics Procedure Post requisites Procedure 1 Connect the display cable to the display assembly and close the latch to secure the cable 2 Adhere the tape that secures the display cable to the display assembly Post requisites 1 Replace the display assembly 2 Replace the system board 3 Replace the speakers 4 Replace the heat sink 5 Replace the fan 6 Replace the microphone 7 Replace the control buttons ...

Page 87: ...12 Replace the optical drive 13 Replace the back cover 14 Replace the stand Replacing the display cable 87 ...

Page 88: ... page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the optical drive 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the memory module 7 Remove the wireless card 8 Remove the control buttons board 9 Remove the fan 10 Remove the heat sink 11 Rem...

Page 89: ...Procedure 1 Remove the screws that secure the rubber feet to the display bezel 2 Lift the rubber feet off the display bezel 1 display bezel 2 screws 4 3 rubber feet 2 Removing the rubber feet 89 ...

Page 90: ...requisites Procedure 1 Align the screw holes on the rubber feet with the screw holes on the display bezel 2 Replace the screws that secure the rubber feet to the display bezel Post requisites 1 Follow the procedure in step 2 to step 8 in Replacing the display assembly 2 Replace the system board 3 Replace the speakers 4 Replace the heat sink 5 Replace the fan 6 Replace the control buttons board 7 R...

Page 91: ...12 Replace the back cover 13 Replace the stand Replacing the rubber feet 91 ...

Page 92: ...guration information Set or change a user selectable option such as the user password type of hard drive installed enabling or disabling base devices and so on Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard is initialized This ...

Page 93: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Locate the password reset jumper PSWD on the system board NOTE For more information on the location of the jumper see System board components 2 Remove the jumper plug from the password jumper pins ...

Page 94: ...rking inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance BIOS setup program 94 ...

Page 95: ... reset jumper RTCRST on the system board NOTE For more information on the location of the jumper see System board components 2 Remove the jumper plug from the password jumper pins and connect it to the CMOS jumper pins 3 Wait for 5 seconds and then replace the jumper plug to its original location BIOS setup program 95 ...

Page 96: ...1 jumper plug 2 CMOS jumper pins 3 password jumper pins Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace the stand BIOS setup program 96 ...

Page 97: ...rvice Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click or tap Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update fi...

Page 98: ... manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Audio 6 Click or tap Download to download the audio driver 7 Save the file and after the download is complete navigate to the folder where you saved the audio driver file 8 Double click or double tap the audio driver file icon and follow the instructions on the screen to insta...

Page 99: ...a maximum of 1280 X 720 HD resolution at 30 FPS NOTE You must replace the camera module if you encounter any issues with the built in microphones Identifying the webcam in device manager 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or tap Device Manager The Device Manager window is displayed 3 Expand Imaging devices Starting the camera application 1 On the task...

Page 100: ... not available for download from the support site or the resource CD Display The Inspiron 22 3265 is shipped with the following display options 21 5 in FHD touch screen with 1920 x 1080 resolution 21 5 in FHD non touch screen with 1920 x 1080 resolution Adjusting the brightness 1 Right click or touch and hold on your desktop and select Display settings 2 Drag or swipe the Adjust brightness level s...

Page 101: ...tion 1 Right click or touch and hold on your desktop and select Display settings 2 Click or tap Advanced display settings 3 Select the desired resolution from the drop down list 4 Click or tap Apply Technology and components 101 ...

Page 102: ...Let the display dry thoroughly before turning it on HDMI The Inspiron 22 3265 supports HDMI to connect a TV or another HDMI in enabled device It provides video and audio output The HDMI port is located on the back side of your computer NOTE Appropriate converters sold separately are required to connect standard DVI and display port devices Connecting to external display devices 1 Connect the HDMI ...

Page 103: ...ter the download is complete navigate to the folder where you saved the graphics driver file 8 Double click or double tap the graphics driver file icon and follow the instructions on the screen to install the driver Identifying the display adapter 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or tap Device Manager The Device Manager window is displayed 3 Expand ...

Page 104: ...2 Click or tap Display 3 Change the display settings as required Technology and components 104 ...

Page 105: ...his feature see the documentation that is shipped with the TV The following table provides the basic system requirements for a wireless display Processor 2nd generation Intel Core i3 i5 i7 Video Controller Intel HD Graphics WLAN card Intel 2230 or Intel 6150 Operating System Windows 7 or later Driver Download and install the latest driver for Intel Wireless Display Connection Manager available at ...

Page 106: ... application 8 Double click or double tap the application file icon and follow the instructions on the screen to install the application Setting up the wireless display 1 Turn on your computer NOTE Ensure that Wi Fi is enabled 2 Connect the wireless display adapter to the TV 3 Turn on the TV and the wireless display adapter 4 Select the appropriate video source for your TV such as HDMI1 HDMI2 or S...

Page 107: ... for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the USB 3 0 driver 7 After the download is complete navigate to the folder where you saved the USB 3 0 driver file 8 Double click or double tap the USB 3 0 driver file icon and follow the instructions on the screen Enabling or disabling the USB in B...

Page 108: ...2 when the Dell logo is displayed on the screen to enter the BIOS setup program 3 On the left pane select Settings System Configuration USB Configuration The USB configuration is displayed on the right pane 4 Clear the Enable Boot Supportcheck box to either enable or disable it 5 Save the settings and exit Wi Fi The Inspiron 22 3265 is shipped with the following Wi Fi 802 11 ac Wi Fi 802 11b g n T...

Page 109: ...ad the Wi Fi driver for your computer 7 After the download is complete navigate to the folder where you saved the Wi Fi driver file 8 Double click or double tap the driver file icon and follow the instructions on the screen Configuring Wi Fi 1 Turn on Wi Fi For more information see Turning Wi Fi on or off 2 Swipe in from the right edge of the display or click or tap the Action Center icon on the t...

Page 110: ...nter icon on the taskbar to access the Action Center 2 Click or tap Bluetooth to turn Bluetooth on or off Pairing the Bluetooth enabled devices 1 Turn on Bluetooth For more information see Turning Bluetooth on or off 2 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 3 Click or tap Bluetooth and then click or tap Go to se...

Page 111: ...Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 2 Click or tap Bluetooth and then click or tap Go to settings 3 Click or tap the device you want to remove and then click or tap Remove device Technology and components 111 ...

Page 112: ... Center icon on the taskbar to access the Action Center 2 Click or tap on Bluetooth and then click or tap Go to settings 3 Select your Bluetooth device 4 Click or tap Send or receive files via Bluetooth 5 In the Bluetooth file transfer window click or tap Send files and select the desired file Technology and components 112 ...

Page 113: ...Expand Disk drives Identifying the hard drive in BIOS setup program 1 Turn on or restart the computer 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program A list of hard drives is displayed under the System Information in the General group Media card reader The Inspiron 22 3265 has one SD card slot located on the left side of your computer Downloading the media ...

Page 114: ...tification appears on the screen 2 Follow the instructions on the screen Power adapter The Inspiron 22 3265 is shipped with a 65 W or 90 W power adapter WARNING When you disconnect the power adapter cable from the computer pull on its connector not the cable itself When disconnecting cable keep it evenly aligned to avoid bending any connector pins When connecting the cable ensure that the port and...

Page 115: ...Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the chipset driver for your computer 7 After the download is complete navigate to the folder where you saved the chipset driver file 8 Double click or double tap the chipset driver file icon and follow the instructions on the screen Identifying the chipset 1 On the taskbar cl...

Page 116: ... which are accessible by removing the back cover Memory configurations supported are 2GB 4GB 6GB 8GB 10GB 12GB and 16GB Checking the system memory in Windows 1 Click or tap Start 2 Select Settings 3 Click or tap System About Technology and components 116 ...

Page 117: ...ot menu 3 Use the arrow keys to highlight the Diagnostics menu option and press Enter 4 Follow the instructions on the screen to complete the ePSA Pre boot System Assessment PSA NOTE If the operating system logo appears wait until you see the desktop Turn off your computer and try again Processors The Inspiron 22 3265 is shipped with the following processors AMD A8 7410 AMD A6 7310 AMD E2 7110 Ide...

Page 118: ...on the taskbar 2 Click or tap Task Manager The Task Manager window is displayed 3 Click or tap the Performance tab to display the processor performance details Operating System The Inspiron 22 3265 is shipped with the Windows 10 factory installation Technology and components 118 ...

Page 119: ... Device drivers Intel Dynamic Platform and Thermal Framework In the Device Manager check if the Intel Dynamic Platform and Thermal Framework is installed Install the driver updates from www dell com support Intel Chipset Software Installation Utility In the Device Manager check if the chipset driver is installed Install the driver updates from www dell com support Technology and components 119 ...

Page 120: ...Graphics In the Device Manager check if the video driver is installed Install the video driver updates from www dell com support Technology and components 120 ...

Page 121: ...Intel Serial IO Driver In the Device Manager check if the Intel Serial IO Driver is installed Install the driver updates from www dell com support Technology and components 121 ...

Page 122: ...sted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver updates from www dell com support Technology and components 122 ...

Page 123: ...Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Technology and components 123 ...

Page 124: ...vice Manager check if the network card driver is installed Install the driver updates from www dell com support In the Device Manager check if the Bluetooth driver is installed Install the driver updates from www dell com support Technology and components 124 ...

Page 125: ... boot menu This feature allows you to change the sequence of devices that your computer attempts to boot from for example floppy CD ROM or hard drive Boot menu enhancements The boot menu enhancements are as follows Easier Access Press F12 to access the boot selection menu User Prompting The user is prompted to use the keystroke on the BIOS screen Diagnostics Options The boot menu includes the ePSA...

Page 126: ...key combination To prevent the keyboard from locking wait until the keyboard is initialized completely The keyboard is initialized if one of the following occurs The keyboard lights flash The F2 Setup prompt appears at the top right corner of the screen during boot Technology and components 126 ...

Page 127: ...es indicating failures For example the power status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 3 3 pattern continues until the computer is turned off indicating the Recovery image is not found The following table shows different light patterns what they indicate and the suggested solutions Light pattern Problem description Suggested ...

Page 128: ...p failure Replace the system board 7 CPU failure Replace the system board 8 LCD failure Replace the LCD The computer may emit a series of beeps during start up if the errors or problems cannot be displayed The repetitive beep codes help the user troubleshoot problems with the computer Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use S...

Page 129: ... Windows 8 1 Help Tips app Accessing help in Windows 8 Windows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers soft...

Page 130: ...Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Getting help and contacting Dell 130 ...