Dell Inspiron 24 5000 Series, Service Manual

Page 1: ...Inspiron 24 5000 Service Manual Computer Model Inspiron 24 5475 Regulatory Model W15C Regulatory Type W15C001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 05 Rev A00 ...

Page 3: ...w list 12 After working inside your computer 15 Technical overview 16 Inside view of your computer 17 System board components 18 Removing the back cover 20 Procedure 20 Replacing the back cover 22 Procedure 22 Removing the stand 23 Prerequisites 23 Procedure 23 Replacing the stand 25 Procedure 25 Post requisites 25 3 ...

Page 4: ...ner frame 30 Prerequisites 30 Procedure 31 Replacing the inner frame 34 Procedure 34 Post requisites 34 Removing the camera 35 Prerequisites 35 Procedure 35 Replacing the camera 37 Procedure 37 Post requisites 37 Removing the microphones 38 Prerequisites 38 Procedure 38 Replacing the microphones 40 Procedure 40 Post requisites 40 4 ...

Page 5: ...ezel 45 Prerequisites 45 Procedure 46 Replacing the front bezel 48 Procedure 48 Post requisites 48 Removing the system board shield 49 Prerequisites 49 Procedure 49 Replacing the system board shield 51 Procedure 51 Post requisites 51 Removing the chassis fan 52 Prerequisites 52 Procedure 52 Replacing the chassis fan 54 Procedure 54 Post requisites 54 5 ...

Page 6: ...requisites 59 Procedure 59 Replacing the side I O board 62 Procedure 62 Post requisites 63 Removing the coin cell battery 64 Prerequisites 64 Procedure 64 Replacing the coin cell battery 66 Procedure 66 Post requisites 66 Removing the memory modules 67 Prerequisites 67 Procedure 68 Replacing the memory modules 70 Procedure 70 Post requisites 71 6 ...

Page 7: ...ites 76 Procedure 77 Replacing the wireless card 79 Procedure 79 Post requisites 80 Removing the processor heat sink 81 Prerequisites 81 Procedure for computers with discrete graphics 82 Replacing the processor heat sink 84 Procedure 84 Post requisites 84 Removing the processor 85 Prerequisites 85 Procedure 86 Replacing the processor 88 Procedure 88 Post requisites 89 7 ...

Page 8: ...93 Prerequisites 93 Procedure 93 Replacing the I O board 96 Procedure 96 Post requisites 97 Removing the system board 98 Prerequisites 98 Procedure 99 Replacing the system board 102 Procedure 102 Post requisites 103 Removing the middle frame 104 Prerequisites 104 Procedure 105 Replacing the middle frame 107 Procedure 107 Post requisites 110 8 ...

Page 9: ...S overview 120 Entering BIOS setup program 120 System Setup Options 121 Clearing forgotten passwords 126 Prerequisites 126 Procedure 127 Post requisites 127 Clearing CMOS settings 128 Prerequisites 128 Procedure 128 Post requisites 129 Flashing the BIOS 130 Diagnostics 131 Getting help and contacting Dell 133 Self help resources 133 Contacting Dell 134 9 ...

Page 10: ...f you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the c...

Page 11: ... and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by tou...

Page 12: ...wing tools Phillips screwdriver Plastic scribe Identifier GUID 6F1B5AF8 6CE3 4E68 B99D 25343479BAFF Status Released Screw list Table 1 Screw list Component Secured to Screw type Quantity Screw image Camera Middle frame M3x5 2 Chassis fan Middle frame M3x5 3 Front bezel Middle frame Step type M3x5 6 4 I O board Middle frame M3x5 4 Hard drive bracket Middle frame M3x5 1 Hard drive Hard drive bracket...

Page 13: ...9 Inner frame Middle frame M3x5 9 Media card reader Middle frame M3x5 2 Microphones 4 Middle frame M2x4 4 Middle frame Display panel M3x5 11 Power button board Middle frame M2x3 5 2 Side I O board Middle frame M3x5 2 Side I O board bracket Middle frame M3x5 2 Solid state drive System board M2x3 5 1 Speakers 2 Middle frame Washer type M3x4 4 13 ...

Page 14: ...I O bracket M4x6 6 NOTE The number and type of screws securing the stand to the computer is the same for both pedestal and articulating stand options System board shield System board M3x5 5 System board Middle frame M3x5 5 Wireless card System board M2x3 5 1 14 ...

Page 15: ...computer 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 15 ...

Page 16: ...er read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 16 ...

Page 17: ... 1 Inside view of your computer 1 Microphone 2 Processor heat sink 3 Chassis fan 4 Hard drive 5 Middle frame 6 Power button board 7 Speaker 8 I O bracket 9 Camera assembly 10 Solid state drive 11 Coin cell assembly 12 Wireless card 13 Side I O board 14 Media card reader 15 Memory module 16 System board 17 ...

Page 18: ...ton board cable 0SDC1 connector 4 power cable MB DCPWR connector 5 hard drive data cable SATA0 connector 6 SSD card connector M 2 7 rear I O cable RUSBC1 connector 8 hard drive power cable SATA_PWR1 connector 9 USB Type C cable MB TYPEC1 connector 10 rear I O board power cable RPWRC1 connector 11 rear I O board cable LAUOC1 connector 12 touch screen cable TOUCH1 connector 18 ...

Page 19: ...d reader cable SDRDC1 connector 15 side I O board cable MB SUSBC connector 16 wireless card connector 17 camera cable WEBCAM connector 18 microphones cable DMIC1 connector 19 memory modules 2 connectors 20 system board jumper 21 processor socket 19 ...

Page 20: ...e steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID A9010B6F 79A8 45BF B456 32309E53A1CD Status Released Procedure 1 Loosen the two captive screws that secure the back cover to the in...

Page 21: ...2 Slide and lift the back cover off the inner frame 21 ...

Page 22: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5D9B8709 778A 4903 BD7B 77C0D8FB1527 Status Released Procedure 1 Align the tabs on the back cover with the slots on the inner frame 2 Slide the back cover towards the bottom of the computer and snap the back c...

Page 23: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 564219C6 A1C8 4CD4 A687 41C399C0187A Status Released Prerequisites Remove the back cover Identifier GUID 0BCFB6EF 5225 473F 99D8 146FCBA30AF3 Status Released Procedure NOTE The removal and replacement process is the same for art...

Page 24: ...2 Forcefully lift the stand off the I O bracket A snapping sound should be heard when the stand is removed correctly NOTE Exercise caution when removing the stand so as to not damage the chassis fan 24 ...

Page 25: ...he Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2CEB6A7E 9A11 4F89 A0D6 CF401756AE13 Status Released Procedure NOTE The following procedure applies for both articulating and pedestal stand options 1 Place the tabs on the stand into the slots on the inner frame and snap them into place 2 Align the screw holes on the stand with the screw holes on the middle f...

Page 26: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Identifier GUID 564219C6 A1C8 4CD4 A687 41C399C0187A Status Released Prerequisites Remove the back cover Identifier GUID 90E10C48 C53D 41F4 921D...

Page 27: ...3 Disconnect the hard drive data and power cable SATA0 and SATA_PWR1 from the hard drive assembly 4 Remove the three screws M3x3 5 securing the hard drive to the hard drive bracket 27 ...

Page 28: ...5 Lift the hard drive off the hard drive bracket NOTE Note the orientation of the hard drive so that you can replace it correctly 28 ...

Page 29: ...TION Hard drives are fragile Exercise care when handling the hard drive Identifier GUID E7435AC4 C894 4B54 B01A 0AEF52F5333B Status Released Procedure 1 Align the screw holes on the disk drive with the screw holes on the disk drive bracket 2 Replace the three screws M3x3 5 securing the hard drive to the hard drive bracket 3 Connect the hard drive data and power cable SATA0 and SATA_PWR1 to the har...

Page 30: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D59A7B3D EEDE 4408 A09B 369CCA408ADF Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 30 ...

Page 31: ...Identifier GUID 68B6B60A 87D5 4CB4 B78C 17738845C2ED Status Released Procedure 1 Remove the nine screws M3x5 that secure the inner frame to the middle frame 31 ...

Page 32: ...2 Gently pry the inner frame from the sides off the middle frame 32 ...

Page 33: ...3 Lift the inner frame from the middle frame 33 ...

Page 34: ...ge at www dell com regulatory_compliance Identifier GUID FBAE8B99 464B 4844 9934 A5162D7C2C94 Status Released Procedure 1 Sliding the inner frame at an angle align the audio out port through the respective slot on the inner frame and the screw holes on the inner frame with the screw holes on the middle frame 2 Starting from the edge closest to the I O bracket press the inner frame down until it cl...

Page 35: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 77F77B30 2AD8 4B7D 988A 9BC1CDDB98C5 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID 404C4A75 0B50 40AF 8B48 F6447304ECF8 Status Released Procedure 1 Remove the two scr...

Page 36: ...3 Disconnect the camera cable WEBCAM from the camera assembly 36 ...

Page 37: ...actices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID A450E113 5E46 4B80 819A 5308E3927740 Status Released Procedure 1 Connect the camera cable WEBCAM to the camera assembly 2 Turn the camera assembly and align the screw holes on the camera assembly with the screw holes on the middle frame 3 Replace the two screws M3x5 that secure camera assembly to ...

Page 38: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 77F77B30 2AD8 4B7D 988A 9BC1CDDB98C5 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID E08FAFA1 AC83 4A60 BF6C 37BA15B6D937 Status Released Procedure 1 Disconnect the microphones cab...

Page 39: ...3 Using a plastic scribe carefully pry and lift the microphone modules 4 off the slots on the middle frame 39 ...

Page 40: ...atory Compliance home page at www dell com regulatory_compliance Identifier GUID 032C6904 C94B 42E1 980C C365DCCF5977 Status Released Procedure 1 Connect the microphones cable DMIC1 to the microphone modules 2 Align the microphone modules 4 with their slots on the middle frame 3 Route the microphones cable DMIC1 through the routing guides on middle frame 4 Replace the four screws M2x4 that secures...

Page 41: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 77F77B30 2AD8 4B7D 988A 9BC1CDDB98C5 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID B58F7F11 A315 41A0 806D DD6BA5EA5239 Status Released Procedure 1 Remove the two screws M2x...

Page 42: ...3 Open the latch disconnecting the power button board cable 0SDC1 from its slot on the power button board Then remove the power button board cable 0SDC1 from the routing guide on the middle frame 42 ...

Page 43: ...ory_compliance Identifier GUID BBCD2F9C 73C1 455D B425 613C19121447 Status Released Procedure 1 Connect the power button board cable 0SDC1 to the power button board and route the cable through the routing guide on the middle frame 2 Align the power button board to the slot on the middle frame and place the power button board on the middle frame 3 Align the screw holes on power button board shield ...

Page 44: ...3 Replace the back cover 44 ...

Page 45: ... in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID FB928045 3557 470B AD59 1BAF36A5A5F5 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 R...

Page 46: ...r GUID BFD5B4AF EF93 4F85 A2ED 4D3C73894420 Status Released Procedure 1 Remove the four screws Step type M3x5 6 that secure the front bezel to the middle frame 2 Lift and hold in place the system at an angle 46 ...

Page 47: ...3 Release the ten latches securing the front bezel to the display panel 4 Gently lift the front bezel off the display panel 47 ...

Page 48: ...ore safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID DD87AC23 2B78 4AD6 B68F 45144509FEB7 Status Released Procedure 1 Aligning the latches on the front bezel to the slots on the middle frame snap the front bezel back in place 2 Replace the four screws Step type M3x5 6 that secure the front bezel to the middle frame Identifier GUID ...

Page 49: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 564219C6 A1C8 4CD4 A687 41C399C0187A Status Released Prerequisites Remove the back cover Identifier GUID BF4E3E42 2266 46DB BDF3 95FFF09038C6 Status Released Procedure 1 Remove the fi...

Page 50: ...2 Lift the system board shield off the middle frame 50 ...

Page 51: ...tions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID A37B938C 961A 47B0 AA77 0269FEA026FD Status Released Procedure 1 Align the screw holes on the system board shield with the screw holes on the middle frame 2 Replace the five screws M3x5 that secure the system board shield to the mi...

Page 52: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield Identifier GUID B2DF68B6 7454 4584 9652 6ECD9242030C Status Released Procedure 1 Disconnect the fan power cable FAN_S...

Page 53: ...3 Lift the chassis fan off the middle frame 53 ...

Page 54: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 600C2E4F 5738 4A4A A19B 29DF2828654F Status Released Procedure 1 Align the screw holes on the chassis fan with the screw holes on the middle frame 2 Replace the three screws M3x5 that secure the chassis fan to the middle frame 3 Connect the chassis fan cable to the syste...

Page 55: ...ifier GUID B921E997 CD1E 4A7D 96D6 723B6E2D1F99 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the system board shield Identifier GUID A8CDAD08 077C 4EB6 AAD8 0E0FD6FE9AEF Status Released Procedure 1 Disconnect the side I O board cable MB SUSBC from the system board and remove it from the routing guide on the middle frame 2 Disconnect the...

Page 56: ...5 Lift the speakers along with the cable off the middle frame 56 ...

Page 57: ...505F6A70 Status Released Procedure 1 Align the screw holes on the speakers to the screw holes on the middle frame 2 Route the speaker SPEAKER cable through the routing guide on the I O bracket 3 Replace the four screws Washer type M3x4 that secure the speakers to the middle frame 4 Reconnect the speaker cable SPEAKER from the system board and route the cable through the routing guide on the middle...

Page 58: ...4 Replace the back cover 58 ...

Page 59: ... page at www dell com regulatory_compliance Identifier GUID B921E997 CD1E 4A7D 96D6 723B6E2D1F99 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the system board shield Identifier GUID 24C4BAED 5521 41AC B66D 402B48A6789F Status Released Procedure Before conducting the following removal procedure disconnect and remove from the respective r...

Page 60: ...RDC1 from the routing guides on the middle frame 4 Remove the two screws M3x5 securing the side I O bracket to the middle frame 5 Lift the side I O bracket from the middle frame 6 Remove the four screws M3x5 securing the side I O board and the media card reader board to the side I O bracket 7 Slide and lift the side I O board from the side I O bracket 60 ...

Page 61: ...8 Lift the media card reader board from the side I O bracket 61 ...

Page 62: ...e disconnected and removed in the removal process reconnect and route through the respective routing guides the following cables Antenna cables from the wireless card Speaker cable SPEAKER from the system board Camera cable WEBCAM from the system board 1 Replace the media card reader board and the side I O board aligning the screw holes with the screw holes on the side I O bracket 2 Replace the fo...

Page 63: ...7 Connect the media card reader cable SDRDC1 to the media card reader board Identifier GUID FC905C12 5D10 4857 AB3A 4AD62CEE2D88 Status Released Post requisites 1 Replace the system board shield 2 Replace the inner frame 3 Replace the stand 4 Replace the back cover 63 ...

Page 64: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cov...

Page 65: ...2 Using a plastic scribe press on the metal clip Then carefully pry and lift off the coin cell battery from the coin cell holder on the system board 65 ...

Page 66: ... For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D072C769 E940 4199 B5EA 9135A9B32037 Status Released Procedure 1 With the positive side facing up insert the coin cell battery into the battery socket on the system board and press down the battery into place 2 Adhere the coin cell rubber cap onto the positive side of the c...

Page 67: ... follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shie...

Page 68: ...6F 405D 965F 7B9317A97498 Status Released Procedure 1 Locate the memory modules on the system board 2 Using your fingertips spread apart the securing clips at each end of the memory module slot until the memory module pops up 68 ...

Page 69: ...3 Slide and remove the memory module from the memory module slot 69 ...

Page 70: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID EE5CD206 B299 4C27 9FEE CC356F85A430 Status Released Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module...

Page 71: ...Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 71 ...

Page 72: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Identifier GUID 80B6901A 84B9 4E89 AEC...

Page 73: ...29E88939E139 Status Released Procedure 1 Locate the solid state drive on the system board 2 Remove the screw M2x3 5 securing the solid state drive to the system board 3 Slide and remove the solid state drive from the solid state drive slot 73 ...

Page 74: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Identifier GUID 6D35BC0B 2F5D 4390 9367 860834EB453B Status Released Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide ...

Page 75: ...Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 75 ...

Page 76: ... follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shie...

Page 77: ...tus Released Procedure 1 Locate the wireless card on the system board 2 Remove the screw M2x3 5 that secures the wireless card to the system board 3 Lift the wireless card shield off the system board 4 Disconnect the antenna cables from the wireless card 77 ...

Page 78: ...5 Slide and remove the wireless card out of the wireless card slot 78 ...

Page 79: ...40294E0BC Status Released Procedure CAUTION To avoid damaging the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot and slide the wireless card into the wireless card slot 2 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your com...

Page 80: ... that secures the wireless card bracket and the wireless card to the system board Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 80 ...

Page 81: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID 80B6901A 84B9 4E89 AECE A1B...

Page 82: ...uters with discrete graphics NOTE Depending on the configuration you ordered the appearance of the processor heat sink and the number of screws may differ 1 In sequential order indicated on the heat sink loosen the captive screws that secure the processor heat sink to the system board 82 ...

Page 83: ...k off the system board NOTE Computers that support the AMD Radeon RX560 graphics configuration are shipped with 9 captive screws NOTE Computers that ship with only integrated graphics processors are shipped with 5 captive screws 83 ...

Page 84: ...compliance CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID 9CA68C4F B8C9 4C56 8CE0 50843D819FC9 Status Released Procedure 1 Align the captive screws on the processor heat sink with the screw holes on the system board 2 In reverse sequential order in...

Page 85: ...n Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID E0860599 02A9 4A20 B0DA 4ECBA3577791 Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield 3 Remove the pro...

Page 86: ... B319B9B178D3 Status Released Procedure 1 Locate the processor on the system board 2 Press the release lever down and then pull it outwards to release it from the securing tab 3 Pull up the release lever completely to unlock the processor 86 ...

Page 87: ...4 Gently lift the processor and remove it from the processor socket 87 ...

Page 88: ... package In some cases the processor may ship with the thermal pad attached to it Identifier GUID 3C7E4C01 E523 44F0 BFAF 10D6656A0240 Status Released Procedure 1 Ensure that the release lever on the processor socket is fully extended in the open position CAUTION The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When the proc...

Page 89: ... and place it under the tab on the processor cover Identifier GUID 6ECA0A14 E6B5 4301 8231 310E1ED95B4C Status Released Post requisites 1 Replace the processor heat sink 2 Replace the system board shield 3 Replace the back cover 89 ...

Page 90: ...omputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 77F77B30 2AD8 4B7D 988A 9BC1CDDB98C5 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame Identifier GUID 1DB0D375 A139 43AC 8642 57446A7C4198 Status Released P...

Page 91: ...2 Lift the I O bracket off the middle frame 91 ...

Page 92: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 18D6BC9D 6CF3 462A A514 B75386C54A4E Status Released Procedure 1 Align the screw holes on the I O bracket with the screw holes on the middle frame 2 Replace the nine screws M3x5 that secure the I O bracket to the middle frame Identifier GUID 7E8ED145 ...

Page 93: ...C7 4AD2 4963 A530 1EBCCE89AEBC Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the I O board bracket Identifier GUID E9B53490 9AEB 483C B91B 1C16A0DB0411 Status Released Procedure 1 Open the latch and disconnect the display panel cable EDPCN1 from the I O board 2 Disconnect the rear I O board power cable RPWRC1 from the I O board 3 Using t...

Page 94: ...the latch and disconnect the rear I O board cable LAUOC1 from the I O board 8 Disconnect the display converter cable CONVERTER from the I O board 9 Remove the cables from the routing guide on the I O board 10 Remove the four M3x5 screws that secure the I O board to the middle frame 94 ...

Page 95: ...11 Lift the I O board off the middle frame 95 ...

Page 96: ... home page at www dell com regulatory_compliance Identifier GUID 3E463184 761F 4F49 B490 074419ECD30C Status Released Procedure 1 Align the screw holes on the I O board with the screw holes on the middle frame 2 Replace the four screws M3x5 that secure the I O board to the middle frame 3 Route and connect the following cables through the respective routing guides and connectors on the I O board Di...

Page 97: ...Identifier GUID 04DFACAA 7548 4A84 A079 897E8D472E03 Status Released Post requisites 1 Replace the I O bracket 2 Replace the inner frame 3 Replace the stand 4 Replace the back cover 97 ...

Page 98: ...ust enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the ca...

Page 99: ...ble TOUCH1 from the system board This step is applicable only for touch screen systems 7 Disconnect the rear I O board power cable RPWRC1 from the system board 8 Open the latch and disconnect the rear I O board cable LAUOC1 from the system board 9 Using the pull tab disconnect the USB Type C cable MB TYPEC1 from the system board 10 Using the pull tab disconnect the rear I O cable RUSBC1 from the s...

Page 100: ...17 Release and lift the microphones cable from the routing guide on the system board 18 Remove the five screws M3x5 that secure the system board to the middle frame 100 ...

Page 101: ...19 Lift the system board off the middle frame 101 ...

Page 102: ...ompliance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Identifier GUID E610713C ED77 4B5B B657 312963ECE...

Page 103: ...TYPEC1 Rear I O board cable LAUOC1 Rear I O board power cable RPWRC1 Touch screen cable TOUCH1 Speaker cable SPEAKER Media card reader cable SDRDC1 Side I O board cable MB SUSBC Camera cable WEBCAM Microphones cable DMIC1 Identifier GUID 221C1873 0102 4BBD 8D19 1E8C70D471AA Status Released Post requisites 1 Replace the processor 2 Replace the processor heat sink 3 Replace the wireless card 4 Repla...

Page 104: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 53918591 3B49 45C4 B25B 682511A7CA16 Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the hard drive 4 Remove the inner frame 5 Remove the camera 6 Remove the microphones 7 Remove the power button board 8 Remove the front bezel 9 Remove the system board shield 10 Remov...

Page 105: ...NVERTER and disconnect the cable from the display panel through its slot on the middle frame 2 Remove all of the cables from the routing guides on the middle frame NOTE Note the routing of each cable as you remove them and the order of removal so that you can reroute it correctly during the replacement of the middle frame 3 Remove the 11 screws M3x5 that secure the middle frame to the display pane...

Page 106: ...5 Push the touch screen cable TOUCH1 and the display panel cable EDPCN1 through the slot on the middle frame 106 ...

Page 107: ...re working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 27BBF28A 30F4 4B13 920A C9BE49614E6C Status Released Procedure 1 Push the touch screen cable TOUCH1 and the display panel cable EDPCN1 through the...

Page 108: ...2 Aligning the display panel to the slot on the middle frame slide the display panel into the slot on the middle frame 108 ...

Page 109: ...3 In sequential order replace the four screws M3x5 that secure the middle frame to the display panel 109 ...

Page 110: ... 6 Connect the display converter cable CONVERTER to the display panel through its slot on the middle frame Identifier GUID 37F0AD22 4B4B 4FED 912B 2B9782400AA6 Status Released Post requisites 1 Replace the system board 2 Replace the I O board 3 Replace the I O bracket 4 Replace the processor heat sink 5 Replace the wireless card 6 Replace the side I O board 110 ...

Page 111: ...n 9 Replace the system board shield 10 Replace the front bezel 11 Replace the power button board 12 Replace the microphones 13 Replace the camera 14 Replace the inner frame 15 Replace the hard drive 16 Replace the stand 17 Replace the back cover 111 ...

Page 112: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D9603FEE 64F1 4EE2 BFED 51709BDC219D Status Released Prerequisites 1 Remove the back cover 2 Remove the stand 3 Remove the inner frame 4 Remove the system board shield 5 Remove the I O bracket 6 Remove the I O board Identifier GUID 5CBC7BEE C363 4F74 9E54 3F5E357974B6 Status Released Procedure ...

Page 113: ... secure the middle frame to the display panel 4 Lift and hold in place at an angle the middle frame off the display panel 5 Push the touch screen cable TOUCH1 and the display panel cable EDPCN1 through the slot on the middle frame 113 ...

Page 114: ...lay panel 7 Peel and lift the Mylar covering the display panel cable EDPCN1 and the display panel connector on the display panel 8 Press the tabs on the display panel cable EDPCN1 and disconnect the cable from the display panel 114 ...

Page 115: ...9 Disconnect the touch screen cable TOUCH1 from the display panel 115 ...

Page 116: ...ore working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 78BC7FEA CFDA 42A6 BF25 8439FFBE55C1 Status Released Procedure 1 Push the touch screen cable TOUCH1 and the display panel cable EDPCN1 through th...

Page 117: ...t on the middle frame slide the display panel into the slot on the middle frame 3 Connect touch screen cable TOUCH1 to the system board 4 Connect display converter cable CONVERTER to the display panel through its slot on the middle frame 117 ...

Page 118: ...5 In sequential order replace the four screws M3x5 that secure the display panel to the middle frame 118 ...

Page 119: ...anel to the middle frame Identifier GUID B7A3563C C646 4F8D B9D8 2D3DF2CF68B2 Status Released Post requisites 1 Replace the I O board 2 Replace the I O bracket 3 Replace the system board shield 4 Replace the inner frame 5 Replace the stand 6 Replace the back cover 119 ...

Page 120: ...commended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in your computer such as the amount of RAM and the size of the hard drive Change the system configuration information Set or change a user selectable option such as the user password type of hard drive instal...

Page 121: ...nd its installed devices the items listed in this section may or may not appear Table 3 System information Main System Information BIOS Revision Displays the BIOS revision number BIOS Build Date Displays the BIOS build date in mm dd yyyy format System Name Displays the computer model System Time Displays the current time in hh mm ss format System Date Displays the current date in mm dd yyyy format...

Page 122: ...ormation Memory Installed Displays the memory installed Memory Available Displays the memory available Memory Running Speed Displays the memory speed in MHz Memory Technology Displays the type of installed memory Table 6 SATA Information Main SATA Information SATA 1 Device Type Displays the SATA device connected to the SATA 1 connector Device ID Displays the serial number of the SATA 1 device Devi...

Page 123: ...led by default Onboard LAN Boot ROM Allows you to boot your computer from a network Enabled or Disabled Disabled by default Table 9 Boot options Boot Numlock Key Allows you to set the status of the Num Lock key during boot to On or Off On by default Secure Boot Control Allows you to enable or disable the secure boot control Enabled or Disabled Enabled by default NOTE To enable this feature the com...

Page 124: ...reless LAN signals Enabled or Disabled Disabled by default NOTE This option can be enabled only if the Deep Sleep Mode is set to Disable AC Recovery Allows you to configure the behavior of your computer after it recovers from a power failure Power Off Power On or Last Power State Power Off by default Auto Power On Allows you to enable or disable the computer from turning on automatically Enabled o...

Page 125: ...word Displays the user password Set User Password Allows you to set change or clear the user password Password Check Allows you to enable password verification either when you attempt to enter system setup or each time the computer boots Setup or Always Setup by default NOTE Password Check option is visible only when the user password is set Set Supervisor Password Allows you to set change or dele...

Page 126: ... Load Defaults Allows you to load default values for all system setup options Identifier GUID 185C8B9A D728 4477 99FC D9276DAD3A15 Status Released Clearing forgotten passwords WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions i...

Page 127: ...per see System board components 1 Remove the jumper plug from the password jumper pins 2 Wait for 5 seconds and then replace the jumper plug in its original location Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 127 ...

Page 128: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80B6901A 84B9 4E89 AECE A1BD484B2AEF Status Released Prerequisites 1 Remove the back cover 2 Remove the system board shield Identifier GUID 72B24AB8 1C12 4D39 A467 95E27160D979 Status Released Procedure NOTE For more information on the location of the CMOS r...

Page 129: ... 5 seconds and replace the jumper plug to its original location Identifier GUID 352452C2 A4B4 43B4 9917 C72AF18BDA02 Status Released Post requisites 1 Replace the system board shield 2 Replace the back cover 129 ...

Page 130: ...nd then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the fold...

Page 131: ...ion or turned off The power status light blinks amber along with beep codes indicating failures For example the power status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating the Recovery image is not found The following table shows different light patterns and what they indi...

Page 132: ...er may emit a series of beeps during start up if the errors or problems cannot be displayed The repetitive beep codes help the user troubleshoot problems with the computer Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use 132 ...

Page 133: ...Help Support app Get started app Accessing help In Windows search type Help and Support and press Enter Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about your operating system setting up an...

Page 134: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 134 ...