Dell Inspiron 3505, Service Manual

Page 1: ...Inspiron 3505 Service Manual Regulatory Model P90F Regulatory Type P90F004 August 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ttery 18 Solid state drive 19 Removing the M 2 2230 solid state drive 19 Installing the M 2 2230 solid state drive 20 Removing the M 2 2280 solid state drive 21 Installing the M 2 2280 solid state drive 22 Wireless card 23 Removing the wireless card 23 Installing the wireless card 24 I O board 26 Removing the I O board 26 Installing the I O board 27 Coin cell battery 28 Removing the coin cell batt...

Page 4: ... camera 52 Touchpad 53 Removing the touchpad 53 Installing the touchpad 54 System board 55 Removing the system board 55 Installing the system board 57 Power adapter port 60 Removing the power adapter port 60 Installing the power adapter port 61 Palm rest and keyboard assembly 62 Removing the palm rest and keyboard assembly 62 Installing the palm rest and keyboard assembly 63 Chapter 3 Drivers and ...

Page 5: ...rds 75 Chapter 5 Troubleshooting 76 System diagnostic lights 76 SupportAssist diagnostics 77 Recovering the operating system 77 Flashing BIOS USB key 77 Flashing the BIOS 77 WiFi power cycle 78 Flea power release 78 Chapter 6 Getting help and contacting Dell 79 Contents 5 ...

Page 6: ...r computer WARNING Before working inside your computer read the safety information that is shipped with your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels an...

Page 7: ...d to the damage The weakened trace may take weeks or months to melt and in the meantime may cause degradation of memory integrity intermittent memory errors etc The more difficult type of damage to recognize and troubleshoot is the intermittent also called latent or walking wounded failure Perform the following steps to prevent ESD damage Use a wired ESD wrist strap that is properly grounded The u...

Page 8: ... All ESD sensitive devices must be shipped and received in static safe packaging Metal static shielded bags are preferred However you should always return the damaged part using the same ESD bag and packaging that the new part arrived in The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in ESD sensit...

Page 9: ...re that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Working inside your computer 9 ...

Page 10: ... to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2 5x6 7 Base cover Palm rest and keyboard assembly Captive M2 5x2 5 5 2 Battery Palm rest and keyboard assembly M2x3 3 M 2 thermal shield Palm rest and keyboard assembly M2x2 2 1 M 2 ...

Page 11: ... Palm rest and keyboard assembly M2 5x6 6 Power button Palm rest and keyboard assembly M2x3 2 System board Palm rest and keyboard assembly M2x4 1 Touchpad Palm rest and keyboard assembly M2x2 2 Touchpad bracket Palm rest and keyboard assembly M2x2 3 Wireless card bracket System board M2x3 1 Major components of Inspiron 3505 The following image shows the major components of Inspiron 3505 Removing a...

Page 12: ...ve if installed 6 M 2 2230 solid state drive if installed 7 System board 8 Memory module 9 Speakers 10 Palm rest and keyboard assembly 11 Touchpad 12 Display assembly 13 Power button with optional fingerprint reader 14 I O board 15 Coin cell battery 12 Removing and installing components ...

Page 13: ...s representative for purchase options Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task NOTE Before removing the base cover ensure that there is no micro SD card installed in the micro SD card slot on your computer The following images indicate the location of the base cover and provides a visual representation of the rem...

Page 14: ...14 Removing and installing components ...

Page 15: ...e base cover off the palm rest and keyboard assembly 5 Disconnect the battery cable from the system board and turn the computer over 6 Press and hold the power button for 15 seconds to ground the computer and drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The foll...

Page 16: ...16 Removing and installing components ...

Page 17: ...puter Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery completely before removing it Disconnect the AC power adapter from the system and operate the computer solely on battery power the battery is fully discharged when the computer no longer turns on when the power button is pressed Do not crush drop mutilate or penetrate th...

Page 18: ...m www dell com or authorized Dell partners and resellers Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following images indicate the location of the battery and provides a visual representation of the removal procedure Steps 1 Disconnect the battery cable from the system board if applicable 2 Remove the ...

Page 19: ...to the palm rest and keyboard assembly 4 Connect the battery cable to the connector on the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure appli...

Page 20: ...e drive to the screw mount on the M 2 thermal shield 5 Lift the M 2 2230 solid state drive off the M 2 thermal shield Installing the M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE This procedure applies if you are installing a M 2 2230 solid state drive NOTE The M 2 card install...

Page 21: ...oard assembly 7 Replace the screw M2x2 2 that secures the M 2 thermal shield to the palm rest and keyboard assembly 8 Tighten the captive screw that secures the M 2 thermal shield to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive Prerequisites 1 Follow the procedure in Befo...

Page 22: ...e from the M 2 card slot on the system board Installing the M 2 2280 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE This procedure applies if you are installing a M 2 2280 solid state drive NOTE The M 2 card installed on your computer will depend on the configuration ordered Supported ca...

Page 23: ... 2 that secures the M 2 thermal shield to the palm rest and keyboard assembly 6 Tighten the captive screw that secures the M 2 thermal shield to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Rem...

Page 24: ... and remove the wireless card from the M 2 card slot on the system board Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the wireless card and provides a visual representation of the installation procedure 24 Removing and installing comp...

Page 25: ...s card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide the wireless card into the M 2 card slot on the system board 3 Place the wireless card bracket on the wireless card 4 Replace the screw M2x3 that secures the wireless card bracket to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing an...

Page 26: ...ct the fingerprint reader board cable from the I O board if applicable 2 Open the latch and disconnect the I O board power cable from the I O board 3 Open the latch and disconnect the fingerprint reader cable from the I O board if applicable 4 Open the latch and disconnect the I O board cable from the I O board 5 Remove the three screws M2x4 that secure the I O board to the palm rest and keyboard ...

Page 27: ...4 that secure the I O board to the palm rest and keyboard assembly NOTE When replacing the screws only replace the screws in the locations shown in the image 4 Connect the fingerprint reader board cable to the connector on the I O board and close the latch if applicable 5 Connect the I O board power cable to the connector on the I O board and close the latch 6 Connect the fingerprint reader cable ...

Page 28: ... 1 Flip the I O board over 2 Push on the securing clip to release the coin cell battery from its holder on the I O board 3 Lift the coin cell battery from its holder on the I O board Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of th...

Page 29: ... 1 Install the I O board 2 Install the base cover 3 Follow the procedure in After working inside your computer Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following images indicate the location of the hard drive and provides a visual representation of the removal proc...

Page 30: ...e from the hard drive 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Slide and remove the hard drive bracket from the hard drive Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the hard drive and provid...

Page 31: ...e hard drive assembly on the palm rest and keyboard assembly 6 Align the screw holes on the hard drive assembly to the screw holes on the palm rest and keyboard assembly 7 Replace the three screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 8 Connect the hard drive cable to the connector on the system board Next steps 1 Install the battery 2 Install the base cov...

Page 32: ...ur fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 2 Lift at an angle and remove the memory module from its slot on the system board 3 Repeat the precedure above for the second memory module if applicable Installing the memory modules Prerequisites If you are replacing a component remove the existing component before per...

Page 33: ... and repeat steps 1 to 3 5 Repeat the procedure above for the second memory module if applicable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the M 2 2230 solid state drive if applicable 4 Remove the M 2 2280...

Page 34: ...ith its cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the speakers and provides a visual representation of the installation procedure 34 Removing and installing components ...

Page 35: ... Follow the procedure in After working inside your computer Heat sink Removing the heat sink Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it NOTE For maximum cooling of the processor do not touch the heat t...

Page 36: ...stem board or the heat sink is replaced use the thermal grease provided in the kit to ensure that thermal conductivity is achieved The following images indicate the location of the heat sink and provides a visual representation of the installation procedure Steps 1 Place the heat sink on the system board 2 In sequential order 1 2 3 4 tighten the four captive screws that secure the heat sink to the...

Page 37: ...M2 5x5 that secure the fan to the palm rest and keyboard assembly 2 Disconnect the fan cable from the system board 3 Lift the fan from the palm rest and keyboard assembly Installing the fan Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the fan and provides a visua...

Page 38: ...nstall the base cover 2 Follow the procedure in After working inside your computer Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the I O board About this task The following images indicate the location of the power button with optio...

Page 39: ...t and keyboard assembly if applicable NOTE This step is only applicable if your computer was shipped with the optional fingerprint reader 4 Lift the power button along with its cable off the palm rest and keyboard assembly Installing the power button with optional fingerprint reader Prerequisites If you are replacing a component remove the existing component before performing the installation proc...

Page 40: ...unds the power button cable to the palm rest and keyboard assembly if applicable NOTE This step is only applicable if your computer was shipped with the optional fingerprint reader Next steps 1 Install the I O board 2 Install the base cover 3 Follow the procedure in After working inside your computer Fingerprint reader board Removing the fingerprint reader board Prerequisites 1 Follow the procedur...

Page 41: ... from the fingerprint reader board 3 Slide and remove the fingerprint reader board from the securing clip on the palm rest and keyboard assembly Installing the fingerprint reader board Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the fingerprint reader board and ...

Page 42: ...rd and close the latch Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the wireless card About this task The following images indicate the location of the display assembly and provides a visual r...

Page 43: ...Removing and installing components 43 ...

Page 44: ...x screws M2 5x6 that secure the display hinges to the palm rest and keyboard assembly 5 Lift the display assembly from the palm rest and keyboard assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the display assembly and provid...

Page 45: ...ly 5 Connect the display cable to the connector on the system board Next steps 1 Install the wireless card 2 Install the base cover 3 Follow the procedure in After working inside your computer Display bezel Removing the display bezel Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly About thi...

Page 46: ... assembly 3 Lift the display bezel from the display assembly Installing the display bezel Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the display bezel and provides a visual representation of the installation procedure 46 Removing and installing components ...

Page 47: ... bezel and snap the display bezel in place Next steps 1 Install the display assembly 2 Install the wireless card 3 Install the base cover 4 Follow the procedure in After working inside your computer Display panel Removing the display panel Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly Rem...

Page 48: ...Remove the display bezel About this task The following images indicate the location of the display panel and provides a visual representation of the removal procedure 48 Removing and installing components ...

Page 49: ...or latch to the display panel 6 Lift the display cable latch and disconect the display cable from the display panel 7 Lift the display panel off the display assembly NOTE The display brackets are shipped together with the display panel do not remove the display brackets from the display panel Installing the display panel Prerequisites If you are replacing a component remove the existing component ...

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Page 51: ...lay assembly 6 Replace the six screws M2 5x2 5 that secure the display panel to the display assembly 7 Replace the two screws M2x2 5 that secure the display panel to the display assembly Next steps 1 Install the display assembly 2 Install the wireless card 3 Install the base cover 4 Follow the procedure in After working inside your computer Camera Removing the camera Prerequisites 1 Follow the pro...

Page 52: ...plastic scribe pry the camera from the display assembly 3 Lift the camera off the display assembly Installing the camera Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the camera and provides a visual representation of the installation procedure 52 Removing and ins...

Page 53: ...ess card 5 Install the base cover 6 Follow the procedure in After working inside your computer Touchpad Removing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following images indicate the location of the touchpad and provides a visual representation of the removal procedure Removing and ins...

Page 54: ...m rest and keyboard assembly 5 Peel the tape that secures the touchpad to the palm rest and keyboard assembly 6 Lift the touchpad off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the touchpad and provide...

Page 55: ... Align the screw holes on the touchpad bracket to the screw holes on the palm rest and keyboard assembly 9 Replace the three screws M2x3 that secure the touchpad bracket to the palm rest and keyboard assembly 10 Connect the touchpad cable to the touchpad and close the latch Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer System...

Page 56: ... Speaker cable 3 Keyboard cable 4 Keyboard backlight cable 5 Touchpad cable 6 Battery cable 7 Hard drive cable 8 I O board cable 9 Fingerprint reader cable 10 Power button cable The following images indicate the location of the system board and provides a visual representation of the removal procedure 56 Removing and installing components ...

Page 57: ...t the touchpad cable from the system board 7 Open the latch and disconnect the keyboard backlight cable from the system board if applicable 8 Open the latch and disconnect the keyboard cable from the system board 9 Disconnect the speaker cable from the system board 10 Remove the screw M2x4 that secures the system board to the palm rest and keyboard assembly 11 Lift the system board off the palm re...

Page 58: ...Keyboard cable 4 Keyboard backlight cable 5 Touchpad cable 6 Battery cable 7 Hard drive cable 8 I O board cable 9 Fingerprint reader cable 10 Power button cable The following images indicate the location of the system board and provides a visual representation of the installation procedure 58 Removing and installing components ...

Page 59: ... and close the latch if applicable 7 Connect the touchpad cable to the connector on the system board and close the latch 8 Connect the hard drive cable to the connector on the system board and close the latch if applicable 9 Connect the I O board cable to the connector on the system board and close the latch 10 Connect the fingerprint reader cable to the connector on the system board and close the...

Page 60: ...ve the base cover 3 Remove the M 2 2230 solid state drive if applicable 4 Remove the M 2 2280 solid state drive if applicable 5 Remove the fan 6 Remove the wireless card 7 Remove the display assembly 8 Remove the system board NOTE The system board can be removed along with the heat sink About this task The following images indicate the location of the power adapter port and provides a visual repre...

Page 61: ...ation of the installation procedure Steps Place the power adapter port into its slot on the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the display assembly 3 Install the wireless card 4 Install the fan 5 Install the M 2 2230 solid state drive if applicable 6 Install the M 2 2280 solid state drive if applicable 7 Install the base cover 8 Follow the procedure in ...

Page 62: ... 9 Remove the fingerprint reader board 10 Remove the touchpad 11 Remove the speakers 12 Remove the I O board 13 Remove the power button with optional fingerprint reader 14 Remove the system board NOTE The system board can be removed along with the heat sink 15 Remove the power adapter port About this task The following images indicate the location of the palm rest and keyboard assembly and provide...

Page 63: ...isites to install the palm rest and keyboard assembly Next steps 1 Install the power adapter port 2 Install the system board 3 Install the power button with optional fingerprint reader 4 Install the I O board 5 Install the speakers 6 Install the touchpad 7 Install the fingerprint reader board 8 Install the display assembly 9 Install the wireless card 10 Install the fan 11 Install the hard drive 12...

Page 64: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 64 Drivers and downloads ...

Page 65: ...ling base devices Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect unti...

Page 66: ...ns Main menu Main System Time Displays the current time in hh mm ss format System Date Displays the current date in mm dd yyyy format BIOS Version Displays the BIOS version Product Name Displays the model number of your computer Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the process...

Page 67: ...To enable wake support for the fingerprint reader the USB Wake Support needs to be enabled in the BIOS To enable USB wake support complete the steps in the knowledge base article SLN321473 Default Disabled SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller Default AHCI Adapter Warnings Allows you to choose if the computer should display warning m...

Page 68: ... tool Default 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors Default Disabled Table 6 System setup options Security menu Security Admin Password Status Displays if the administrator password is clear or set System Password Status Displays if the system password is clear or set Default Not Set Service Tag Set...

Page 69: ...ing Changes Allows you to exit the BIOS setup without saving the changes Load Optimal Defaults Allows you to restore default values for all system setup options Discard Changes Allows you to load previous values for all system setup options Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS System Setup when you replace the system board or if an update is available Ab...

Page 70: ... If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 Updating your system BIOS using a USB flash drive About this task If the computer cannot load into Windows but there is still a need to update the BIOS download the BIOS file using anothe...

Page 71: ...n the F12 One Time Boot Menu can use this function Updating from the One Time Boot Menu To update your BIOS from the F12 One Time boot menu you will need USB key formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key AC power adapter connected to the system Functional system ba...

Page 72: ...3 The flash BIOS menu will open and then click the Flash from file 4 Select external USB device 72 System setup ...

Page 73: ...5 Once the file is selected Double click the flash target file then press submit 6 Click the Update BIOS then system will reboot to flash the BIOS System setup 73 ...

Page 74: ...vide a basic level of security for the data on your computer CAUTION Anyone can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F12 ...

Page 75: ...ity screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password update or delete the existing system password and press Enter or Tab NOTE If you change the System password reenter the new password when prompted To delete the System and or Setup password key in a blank entry into the password window and hit enter 4 Press F10 to save the chang...

Page 76: ...ues until the computer is turned off indicating no memory or RAM is detected The following table shows different power and battery status light patterns and associated problems Table 10 LED codes Diagnostic light codes Problem description 2 1 Processor failure 2 2 System board BIOS or ROM Read Only Memory failure 2 3 No memory or RAM Random Access Memory detected 2 4 Memory or RAM Random Access Me...

Page 77: ...It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating syst...

Page 78: ... due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7...

Page 79: ...ick Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through...