Dell Inspiron 3595, Service Manual

Page 1: ...Inspiron 3595 Service Manual Regulatory Model P75F Regulatory Type P75F012 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 08 Rev A00 ...

Page 3: ...emoving the battery 19 Replacing the battery 20 Memory module 21 Removing the memory module 21 Replacing the memory module 24 Wireless card 24 Removing the wireless card 24 Replacing the wireless card 25 Optical drive connector board 26 Removing the optical drive connector board 26 Replacing the optical drive connector board 27 Coin cell battery 28 Removing the coin cell battery 28 Replacing the c...

Page 4: ...erprint reader 59 Replacing the power button with fingerprint reader 60 Palm rest and keyboard assembly 61 Removing the palm rest and keyboard assembly 61 Replacing the palm rest and keyboard assembly 62 Display bezel 63 Removing the display bezel 63 Replacing the display bezel 64 Camera 65 Removing the camera 65 Replacing the camera 66 Display panel 67 Removing the display panel 67 Replacing the ...

Page 5: ... System setup options 80 Clearing CMOS settings 83 Clearing BIOS System Setup and System passwords 83 5 Troubleshooting 84 Enhanced Pre Boot System Assessment ePSA diagnostics 84 Running the ePSA diagnostics 84 System diagnostic lights 84 Recovering the operating system 85 Flashing the BIOS 85 Enabling Intel Optane memory 86 Disabling Intel Optane memory 86 Flashing BIOS USB key 86 WiFi power cycl...

Page 6: ...nside your computer ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself...

Page 7: ...ield Service kit includes three main components anti static mat wrist strap and bonding wire Components of an ESD field service kit The components of an ESD field service kit are Anti Static Mat The anti static mat is dissipative and parts can be placed on it during service procedures When using an anti static mat your wrist strap should be snug and the bonding wire should be connected to the mat ...

Page 8: ...orming service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do no...

Page 9: ...not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x2 2 Base cover Palm rest and keyboard assembly M2x4 1 Base cover Palm rest and keyboard assembly M2 5x7 6 NOTE Screw color may vary depending on the configuration o...

Page 10: ...y M2x2 1 Solid state drive Palm rest and keyboard assembly M2x2 2 0 8 1 System board Palm rest and keyboard assembly M2x4 1 Touchpad Palm rest and keyboard assembly M2x2 4 Wireless card bracket System board M2x3 1 Optical drive Removing the optical drive NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working insid...

Page 11: ...it from the optical drive Replacing the optical drive NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com r...

Page 12: ...on the optical drive bracket with the screw holes on the optical drive 3 Replace the two screws M2x3 that secure the optical drive bracket to the optical drive 4 Slide the optical drive assembly into the optical drive bay 5 Align the screw hole on the optical drive bracket with the screw hole on the base cover Replace the screw M2x2 that secures the optical drive assembly to the base cover 12 Remo...

Page 13: ...page at www dell com regulatory_compliance Prerequisites Remove the optical drive optional Procedure for computers shipped without optical drive 1 Loosen the three captive screws on the base cover 2 Remove the screw M2x4 that secures the base cover to the palm rest and keyboard assembly 3 Remove the six screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly 4 Pry the base ...

Page 14: ... to ground the computer and drain the flea power Procedure for the computers that are shipped with optical drive 1 Loosen the three captive screws on the base cover 2 Remove the screw M2x4 that secures the base cover to the palm rest and keyboard assembly 3 Remove the two screws M2x2 that secure the base cover to the palm rest and keyboard assembly 4 Remove the six screws M2 5x7 that secure the ba...

Page 15: ...ssembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 7 Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board 8 Disconnect the battery cable from the system board Removing and installing components 15 ...

Page 16: ... the Regulatory Compliance home page at www dell com regulatory_compliance Procedure for computers shipped without optical drive 1 Connect the battery cable to the system board and adhere the tape that secures the battery cable to the connector on the system board if applicable 2 Place the base cover on the palm rest and keyboard assembly 3 Snap the base cover into place starting from the power ad...

Page 17: ...alm rest and keyboard assembly 6 Replace the screw M2x4 that secures the base cover to the palm rest and keyboard assembly Procedure for computers that are shipped with optical drive 1 Connect the battery cable to the system board and adhere the tape that secures the battery cable to the connector on the system board if applicable Removing and installing components 17 ...

Page 18: ...he computer base 4 Replace the six screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly 5 Replace the two screws M2x2 that secure the base cover to the palm rest and keyboard assembly only for computers shipped with optical drive 6 Replace the screw M2x4 that secures the base cover to the palm rest and keyboard assembly 7 Tighten the three captive screws that secure the ...

Page 19: ...ose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If a battery gets stu...

Page 20: ...o allow the battery to drain Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or mis...

Page 21: ...cal drive applicable only to computers shipped with optical drive Memory module Removing the memory module NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see ...

Page 22: ...der 4 3 2 1 loosen the four captive screws that secure the heat sink to the system board 2 Lift the heat sink off the system board Replacing the heat sink NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside y...

Page 23: ...ed with optical drive Procedure 1 Locate the memory module on your computer 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the memory module slot Removing and installing components 23 ...

Page 24: ... the click remove the memory module and reinstall it Wireless card Removing the wireless card NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulator...

Page 25: ...liance Procedure CAUTION To avoid damage to the wireless card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 ...

Page 26: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover Procedure NOTE Applicable only to computers that are shipped with optical drive 1 Lift the latch and disconnect the optical drive connector board cable from the system boar...

Page 27: ...ulatory_compliance Procedure 1 Align the screw hole on the optical drive connector board with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x2 Big Head that secures the optical drive connector board to the palm rest and keyboard assembly 3 Connect the optical drive connector board cable to the system board and close the latch that secures the optical drive connector b...

Page 28: ...th optical drive 2 Remove the base cover Procedure CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default Before removing the coin cell battery it is recommended to note the BIOS setup program s settings Using a plastic scribe gently pry the coin cell battery out of the battery socket on the system board Replacing the coin cell battery NOTE Before working inside...

Page 29: ...1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover Procedure 1 Lift the latch and disconnect the optical drive connector board cable from the system board applicable only to computers shipped with optical drive 2 Lift the latch and disconnect the optical drive connector board cable from the optical drive board connector applicable only to com...

Page 30: ...puter and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on to the palm rest and keyboard assembly 2 Replace the three ...

Page 31: ... applicable only to computers that are shipped with optical drive 6 Press down on the latch to connect the optical drive connector board cable to the optical drive connector board 7 Press down on the latch to connect the optical drive connector board cable to the system board Post requisites 1 Replace the base cover 2 Replace the optical drive applicable only to computers shipped with optical driv...

Page 32: ...isites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover Procedure to remove the M 2 2230 solid state drive 1 Loosen the captive screw that secures the M 2 2230 shield to the palm rest and keyboard assembly 2 Remove the screw M2x3 that secures the M 2 2230 shield to the palm rest and keyboard assembly 3 Slide and remove the tab on the M 2 22...

Page 33: ...2 Remove the screw M2x3 that secures the M 2 2280 thermal shield and the solid state drive to the palm rest and keyboard assembly 3 Slide and remove the M 2 2280 thermal shield from the slot on the palm rest and keyboard assembly 4 Lift the solid state drive at an angle and remove it from the M 2 slot on the system board Removing and installing components 33 ...

Page 34: ...lid state drive 1 Place the solid state drive into the slot at the back of the M 2 2230 thermal shield 2 Replace the screw M2x2 that secures the solid state drive to the M 2 2230 thermal shield 3 Turn over the solid state drive and M 2 2230 thermal shield 4 Align the notch on the solid state drive with the tab on the M 2 slot and slide the solid state drive into place 5 Insert the tab on the M 2 2...

Page 35: ... M 2 2280 thermal shield into the slot on the palm rest and keyboard assembly 3 Replace the screw M2x3 that secures the M 2 2280 thermal shield and solid state drive to the palm rest and keyboard assembly 4 Tighten the captive screw that secures the M 2 2280 thermal shield to the palm rest and keyboard assembly Post requisites 1 Replace the base cover Removing and installing components 35 ...

Page 36: ...UTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the battery Procedure 1 Lift the latch and disconnect the hard drive cable from the system board 2...

Page 37: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that s...

Page 38: ...e the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board and close the latch to secure the cable Post requisites 1 Replace the battery 2 Replace the base cover 3 Replace the optical drive applicable only to computers shipped with optical drive 38 Removing and installing components ...

Page 39: ...plicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the battery Procedure 1 Open the latch and disconnect the hard drive cable from the system board 2 Open the latch and disconnect the touchpad cable from the system board 3 Open the latch and disconnect the keyboard back light cable if available from the system board 4 Gently peel the tape that secures the touchp...

Page 40: ...gap on either sides of the touchpad is equal 1 Using the alignment post slide and place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 3 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 4 Slide the hard drive cable into the connector on the system board ...

Page 41: ...ctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the solid state drive Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routin...

Page 42: ...ome page at www dell com regulatory_compliance Procedure NOTE If the rubber grommets are pushed out when removing the speakers push them back in before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Connect the ...

Page 43: ...he thermal grease Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover Procedure 1 In reverse sequential order 4 3 2 1 loosen the four captive screws that secure the heat sink to the system board 2 Lift the heat sink off the system board Replacing the heat sink NOTE Before working inside your computer read the safety information t...

Page 44: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the wireless card Procedure NOTE Steps 1 to 3 are applicable only for the computers that are shipped with optical drive 1 Lift the latch and discon...

Page 45: ...st and keyboard assembly NOTE For computers shipped without optical drive there is an additional screw on the left hinge 7 Open the hinges 8 Lift the palm rest and keyboard assembly at an angle 9 Slide and remove the palm rest and keyboard assembly off the display assembly Removing and installing components 45 ...

Page 46: ...working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard assembly 1 Slide the palm rest and keyboard assembly at an angle 2 Close...

Page 47: ...system board and the palm rest and keyboard assembly NOTE For computers shipped without optical drive there is an additional screw on the left hinge 5 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly 6 Slide the display cable to the connector on the system board and close the latch to secure the cable Removing and installing components 47 ...

Page 48: ... with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base...

Page 49: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x2 that secures the power adapter port to the palm rest and keyboard assembly 3 Route the power adapter port cable through the routing g...

Page 50: ...etup program s settings to default Before removing the I O board along with the coin cell battery it is recommended to note the BIOS setup program s settings 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the battery 4 Remove the hard drive Procedure 1 Open the latch and disconnect the I O board cable from the system board 2 Peel...

Page 51: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Open the latch and disconnect the I O board cable from the system board 2 Peel the I O board cable from the palm rest and keyboard assembly 3 Remove the screw M2x4 that secures the I O board to the palm rest and keyboard assembly 4 Lift the I O board along with the cable off the palm rest and keyboard assem...

Page 52: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the fan Procedure 1 Remove the two screws M2 5x5 that secure the right hinge to the palm rest and keyboard assembly NOTE For computers shipped without optical drive ther...

Page 53: ...side your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power button on the palm rest and keyboard assembly and align the screw hole on the power button with the screw hole on the palm rest and keyboard assemb...

Page 54: ...the right hinge to palm rest and keyboard assembly Post requisites 1 Replace the fan 2 Replace the base cover 3 Replace the optical drive applicable only to computers shipped with optical drive System board Removing the system board NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After ...

Page 55: ...eat sink Procedure 1 Disconnect the power adapter port cable from the system board 2 Disconnect the speaker cable from the system board 3 Open the latch and disconnect the keyboard from the system board 4 Open the latch and disconnect the keyboard back light cable from the system board 5 Open the latch and disconnect the touchpad cable from the system board 6 Open the latch and disconnect the hard...

Page 56: ...e right hinge to the system board 15 Open the right hinge 16 Remove the screw M2x4 that secures the system board to palm rest and keyboard assembly 17 Lift the system board off the palm rest and keyboard assembly 56 Removing and installing components ...

Page 57: ...iance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Align the screw hole on the system board ...

Page 58: ...close the latch 10 Slide the keyboard cable into the connector on the system board and close the latch 11 Connect the speaker cable to the system board 12 Connect the power adapter port cable to the system board 13 Slide the power button board cable into the connector on the system board and close the latch 14 Open the latch and connect the display cable to the system board 15 Align the optical dr...

Page 59: ...g in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer Power button with fingerprint reader Removing the power button with fingerprint reader NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your com...

Page 60: ...rint reader along with its cable off the palm rest and keyboard assembly Replacing the power button with fingerprint reader NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety be...

Page 61: ...teps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the battery 4 Remove...

Page 62: ...the palm rest and keyboard assembly Replacing the palm rest and keyboard assembly NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance...

Page 63: ...ace the optical drive applicable only to computers shipped with optical drive Display bezel Removing the display bezel NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best pr...

Page 64: ...ad the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE This procedure is applicable only for computers shipped with ...

Page 65: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel Procedure NOTE This procedure is applicable only for computers shipped with non touchscr...

Page 66: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE This procedure is applicable only for computers shipped with non touchscreen displays 1 Align the camera module with the camera cable 2 Connect the camera cable to the camera module 3 Using the alignment post adhere the camera module to the display back cov...

Page 67: ...page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel Procedure NOTE This procedure is applicable only for computers shipped with non touchscreen displays 1 Remove the four screws M2x2 that secure the displ...

Page 68: ..._compliance Procedure NOTE This procedure is applicable only for computers shipped with non touchscreen displays 1 Place the display panel on a flat and clean surface 2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable to the back of the display panel 4 Place the display panel on the ...

Page 69: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive applicable only to computers shipped with optical drive 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel 6 Remove the display panel Procedure 1 Remove the eight screws M2 5x...

Page 70: ...the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the hinges and brackets with the screw holes on the display back cover and antenna assembly 2 Replace the two screws M2x2 that secure the hinge plates to the display back cover and antenna assembly 3 Replace the eight screws M2 5x2 5 that secure the hinges to the display back cover and an...

Page 71: ...ers shipped with optical drive 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel 6 Remove the display panel 7 Remove the display hinges Procedure NOTE This procedure is applicable only for computers shipped with non touchscreen displays 1 Disconnect the camera cable from the camera module 2 Note the display cable routing and remove the cabl...

Page 72: ...lace the display assembly 5 Replace the wireless card 6 Replace the base cover 7 Replace the optical drive applicable only to computers shipped with optical drive Display back cover and antenna assembly Removing the display back cover and antenna assembly NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working insi...

Page 73: ...orking inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE This procedure is applicable on...

Page 74: ...place the display panel 4 Replace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Replace the wireless card 8 Replace the base cover 9 Replace the optical drive applicable only to computers shipped with optical drive 74 Removing and installing components ...

Page 75: ...down list 15 Click Download to download the audio driver for your computer 16 After the download is complete navigate to the folder where you saved the audio driver file 17 Double click the audio driver file icon and follow the instructions on the screen to install the driver Downloading the network driver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your compute...

Page 76: ...y Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category 14 Click Chipset in the drop down list 15 Click Download to download the chipset driver for your computer 16 After the download is complete navigate to the folder where you saved the saved the chipset driver file 17 Double click the chipset driver file icon and f...

Page 77: ...les can be installed automatically Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category 14 Click Network in the drop down list 15 Click Download to download the WiFi driver for your computer 16 After the download is complete navigate to the folder where you saved the WiFi driver file 17 Double click the WiFi driver i...

Page 78: ...ssary your computer starts to download and install SupportAssist NOTE Review on screen instructions for browser specific instructions 8 Click View Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system 12 Th...

Page 79: ...his prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect un...

Page 80: ...splays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual ...

Page 81: ...Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs Enable Attempt Legacy Boot Enable or disable Legacy Boot UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 4 Syste...

Page 82: ...nges Determines whether changes to the setup option are permitted when an administrator password is set UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages PTT Security Enable or disable Platform Trust Technology PTT visibility to the operating system Computrace R Enable or disable the BIOS module interface of the optional Computrace R Service from Abs...

Page 83: ...vents Table 12 System setup options SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors Clearing CMOS settings CAUTION C...

Page 84: ...agnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Run Tests 8 If there are any issues error codes are di...

Page 85: ...tarts Dell SupportAssist OS Recovery Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your com...

Page 86: ...taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory NOTE For computers in which Intel Optane memory acts as a primary storage do not disable the Intel Optane memory The Disable option will be grayed out...

Page 87: ...ectricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on you...

Page 88: ... the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following ...