Dell Inspiron 5580, Service Manual

Page 1: ...Inspiron 5580 Service Manual Computer Model Inspiron 5580 Regulatory Model P77F Regulatory Type P77F001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 09 Rev A00 ...

Page 3: ...11 Lifting equipment 11 4 Recommended tools 12 5 Screw list 13 6 Removing the base cover 14 Procedure 14 7 Replacing the base cover 16 Procedure 16 8 Removing the battery 18 Prerequisites 18 Procedure 18 9 Replacing the battery 20 Procedure 20 Post requisites 21 10 Removing the memory modules 22 Prerequisites 22 Procedure 22 11 Replacing the memory modules 23 Procedure 23 Post requisites 23 12 Rem...

Page 4: ...ive Intel Optane memory module 31 Prerequisites 31 Procedure 31 19 Replacing the solid state drive Intel Optane memory module 33 Procedure 33 Post requisites 34 Procedure to move the screw mount 34 20 Removing the hard drive 36 Prerequisites 36 Procedure 36 21 Replacing the hard drive 38 Procedure 38 Post requisites 39 22 Removing the I O board 40 Prerequisites 40 Procedure 40 23 Replacing the I O...

Page 5: ...ng the display assembly 50 Prerequisites 50 Procedure 50 31 Replacing the display assembly 52 Procedure 52 Post requisites 53 32 Removing the power button with fingerprint reader 54 Prerequisites 54 Procedure 54 33 Replacing the power button with fingerprint reader 55 Procedure 55 Post requisites 55 34 Removing the power adapter port 56 Prerequisites 56 Procedure 56 35 Replacing the power adapter ...

Page 6: ...e Interface 65 Intel Virtual Button driver 65 Wireless and Bluetooth drivers 65 41 System setup 66 Boot Sequence 66 Navigation keys 66 BIOS overview 66 Entering BIOS setup program 67 System setup options 67 Clearing CMOS settings 72 Clearing BIOS System Setup and System passwords 72 42 Troubleshooting 73 Flashing the BIOS 73 Flashing BIOS USB key 73 Enhanced Pre Boot System Assessment ePSA diagnos...

Page 7: ... Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your compute...

Page 8: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 8 After working inside your computer ...

Page 9: ... concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvious such as intermittent problems or a shortened product life span As the industry pushes for lower power requirements and increased density ESD protection is an increasing concern Due to...

Page 10: ...egional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal part...

Page 11: ... mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your legs not your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or...

Page 12: ...Recommended tools The procedures in this document may require the following tools Phillips screwdriver 1 Plastic scribe 4 12 Recommended tools ...

Page 13: ...acket Hard drive M3x3 4 Hinges Palm rest and keyboard assembly M2 5x5 5 I O board Palm rest and keyboard assembly M2x3 2 Power adapter port Palm rest and keyboard assembly M2x3 1 Power button with fingerprint reader optional Palm rest and keyboard assembly M2x3 2 Solid state drive Intel Optane memory module Palm rest and keyboard assembly M2x3 1 System board Palm rest and keyboard assembly M2x2 Bi...

Page 14: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the three captive screws that secure the base cover to the palm rest and keyboard assembly 2 Remove the 6 screws M2x7 that secure the base cover to the palm rest and keyboard assembly 3 Using a plastic scribe pry the base cover off the palm rest and keyboard assembly starting from the top left corn...

Page 15: ...l the tape that secures the battery cable to the system board 6 Peel the tape that secures the battery cable connection to the system board 7 Disconnect the battery cable from the system board 8 Press and hold the power button for five seconds to ground the computer and drain the flea power Removing the base cover 15 ...

Page 16: ...ulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Steps 1 and 2 are applicable only if you have disconnected the battery prior to removing other components from your computer 1 Connect the battery cable to the system board 2 Adhere the tape that secures the battery cable connection to the system board 3 Adhere the tape that secures the battery cable to the system bo...

Page 17: ...the three captive screws that secure the base cover to the palm rest and keyboard assembly 7 Replace the 6 screws M2x7 that secure the base cover to the palm rest and keyboard assembly Replacing the base cover 17 ...

Page 18: ...actices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape that secures the battery cable to the system board 2 Peel the tape that secures the battery cable connection to the system board 3 Disconnect the battery cable from the system board 4 Remove the two screws M2x3 that secure the battery to the palm rest ...

Page 19: ...6 Press and hold the power button for five seconds to ground the computer and drain the flea power Removing the battery 19 ...

Page 20: ...tices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Connect the battery cable to the system board 4 Adhere the tape that secures the battery cable connection to the...

Page 21: ...Post requisites Replace the base cover Replacing the battery 21 ...

Page 22: ...For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory module NOTE The number of memory modules may vary with the configuration that you ordered 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops u...

Page 23: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot NOTE The number of memory modules may vary with the configuration that you ordered 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the c...

Page 24: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card 2 Remove the screw M2x3 that secures the wireless card bracket to the wireless card and the system board 3 Remove the wireless card bracket from the wireless card 4 Using a plastic scribe disconnect the antenna cables from the wirele...

Page 25: ...Removing the wireless card 25 ...

Page 26: ...es to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide the wireless card at an angle into the wireless card slot 3 Align the screw hole on the wireless card bracket with ...

Page 27: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove the base cover Procedure 1 Disconnect the coin cell battery cable from the system board 2 Pe...

Page 28: ... inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery assembly to the palm rest and keyboard assembly 2 Connect the coin cell battery to the system board Post requisites Replace the base cover 15 28 Replacing the coin ce...

Page 29: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape off the heat sink 2 Disconnect the fan cable from the system board Note the cable routing and remove the fan cable and the antenna cable from the routing guides on the fan 3 Remove the two screws M2x3 that secure the fan to the palm rest and k...

Page 30: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the fan to the palm rest and keyboard assembly 3 Connect the fan cable to the system board 4 Adhere the tape to the heat sink ...

Page 31: ...Compliance home page at www dell com regulatory_compliance Prerequisites If you are removing the Intel Optane memory module optional from your computer disable the Intel Optane memory so that all cached system data are moved from the Intel Optane memory module to the SATA drive For more information about disabling the Intel Optane memory see Disabling Intel Optane memory Remove the base cover Proc...

Page 32: ...32 Removing the solid state drive Intel Optane memory module ...

Page 33: ...e drives are fragile Exercise care when handling the solid state drive Procedure NOTE See Procedure to move the screw mount to change the location of the screw mount in case you are replacing the solid state drive Intel Optane memory module with another that has a different form factor 1 Align the notch on the solid state drive Intel Optane memory module with the tab on the solid state drive Intel...

Page 34: ... factor 1 Slide the screw mount out of the screw mount slot on the palm rest and keyboard assembly 2 Turn the screw mount 180 degrees 3 Insert the screw mount into the other screw mount slot on the palm rest and keyboard assembly 4 Align the notch on the solid state drive Intel Optane memory module with the tab on the solid state drive Intel Optane memory module slot 5 Slide the solid state drive ...

Page 35: ...Replacing the solid state drive Intel Optane memory module 35 ...

Page 36: ...e page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the four screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 2 Lift ...

Page 37: ...4 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 5 Lift the hard drive bracket off the hard drive Removing the hard drive 37 ...

Page 38: ...fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly 5 R...

Page 39: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the hard drive 39 ...

Page 40: ...ompliance Prerequisites 1 Remove the base cover 2 Remove the fan Procedure 1 Peel the tape off the I O board connector 2 Open the latch and disconnect the I O board cable from the I O board NOTE If necessary use a plastic scribe to open the latch 3 Disconnect the fingerprint reader cable from the I O board NOTE Applicable only to computers that are shipped with power button with fingerprint reader...

Page 41: ..._compliance Procedure 1 Align the screw holes on the I O board with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 3 Connect the fingerprint reader cable to the I O board and close the latch NOTE Applicable only to computers that are shipped with power button with fingerprint reader 4 Adhere the ...

Page 42: ...er 2 Remove the battery Procedure 1 Peel off the tapes that secure the touchpad to the palm rest and keyboard assembly 2 Open the latch and disconnect the hard drive cable from the system board 3 Open the latch and disconnect the touchpad cable from the system board 4 Remove the three screws M2x3 that secure the touchpad bracket to the palm rest and keyboard assembly 5 Lift the touchpad bracket of...

Page 43: ...Removing the touchpad 43 ...

Page 44: ...palm rest and keyboard assembly 2 Replace the four screws M2x2 Big Head that secure the touchpad to the palm rest and keyboard assembly 3 Align the screw holes on the touchpad bracket with the screw holes on the palm rest and keyboard assembly 4 Replace the three screws M2x3 that secure the touchpad bracket to the palm rest and keyboard assembly 5 Adhere the tapes that secure the touchpad to the p...

Page 45: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the touchpad 45 ...

Page 46: ...e safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Peel the tape off the touchpad bracket 3 Remove the speaker cable from the routing guides on the palm rest and keyboard assembly 4 Remove the speakers from the alignment post...

Page 47: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts align and place the speakers on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Adhere the tape to the touchpad bracket 4 Connect the speaker cable to the system board Post...

Page 48: ... WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 Peel the tape off the heat sink 2 In se...

Page 49: ...t of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw holes on the system board In reverse sequential order as indicated on the heat sink tighten the seven captive screws that se...

Page 50: ...erequisites 1 Remove the base cover 2 Remove the wireless card Procedure 1 Peel off the tape that secures the I O board cable to the I O board 2 Note the routing and remove the I O board cable from the routing guides 3 Peel off the tape that secures the display cable to the display cable connector 4 Open the latch and disconnect the display cable from the system board 5 Remove the display cable fr...

Page 51: ...8 Lift the display assembly off the palm rest and keyboard assembly Removing the display assembly 51 ...

Page 52: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the palm rest and keyboard assembly at an angle under the hinges on the display assembly 2 Align the screw holes on the display hinges with the screw holes on the palm rest and keyboard assembly 3 Replace the five screws M2 5x5 that secure the display assemb...

Page 53: ... secure the cable 6 Adhere the tape to secure the display cable to the system board 7 Route the I O board cable through the routing guides on the fan 8 Adhere the tape to secure the I O board cable to the palm rest and keyboard assembly Post requisites 1 Replace the wireless card 2 Replace the base cover Replacing the display assembly 53 ...

Page 54: ... Compliance home page at www dell com regulatory_compliance NOTE Applicable only for computers that are shipped with fingerprint reader Prerequisites 1 Remove the base cover 2 Remove the fan 3 Remove the display assembly 4 Remove the I O board Procedure 1 Peel the tape off the palm rest and keyboard assembly 2 Remove the two screws M2x3 that secure the power button with fingerprint reader to the p...

Page 55: ...gulatory_compliance NOTE Applicable only for computers that are shipped with fingerprint reader Procedure 1 Align the screw holes on the power button with fingerprint reader with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the power button with fingerprint reader to the palm rest and keyboard assembly 3 Adhere the fingerprint reader board to the...

Page 56: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 3 Lift the power adapter port along with the cable off the...

Page 57: ...e your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 3 Connect the power adapter port cable to the system boar...

Page 58: ...o the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wire...

Page 59: ...pplicable only if your computer is shipped with a backlit keyboard 9 Open the latch and disconnect the touchpad cable from the system board 10 Open the latch and disconnect the hard drive cable from the system board 11 Disconnect the coin cell battery cable from the system board 12 Remove the five screws M2x2 Big Head that secure the system board to the palm rest and keyboard assembly 13 Lift the ...

Page 60: ...he palm rest and keyboard assembly 2 Replace the five screws M2x2 Big Head that secure the system board to the palm rest and keyboard assembly 3 Slide the coin cell battery cable into the connector on the system board and close the latch to secure the cable 4 Slide the hard drive cable into the connector on the system board and close the latch to secure the cable 5 Slide the touchpad cable into th...

Page 61: ...ecures the I O cable to the system board Post requisites 1 Replace the heat sink 2 Replace the solid state drive Intel Optane memory module 3 Replace the fan 4 Replace the wireless card 5 Replace the memory modules 6 Replace the battery 7 Replace the base cover Replacing the system board 61 ...

Page 62: ...Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the coin cell battery 6 Remove the fan 7 Remove the solid state drive Intel Optane memory module 8 Remove the hard drive 9 Remove the I O board 10 Remove the touchpad 11 Remove the speakers 12 Remove the heat sink 13 Remove the display assembly 14 Remove the power adapter port 15 Remove the p...

Page 63: ...Removing the palm rest and keyboard assembly 63 ...

Page 64: ...Place the palm rest and keyboard assembly on a clean and flat surface Post requisites 1 Replace the system board 2 Replace the power button with fingerprint reader optional 3 Replace the power adapter port 4 Replace the display assembly 5 Replace the heat sink 6 Replace the speakers 7 Replace the touchpad 8 Replace the I O board 9 Replace the hard drive 10 Replace the solid state drive Intel Optan...

Page 65: ...l com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the De...

Page 66: ...ics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected ...

Page 67: ...computer and its installed devices the items listed in this section may or may not appear Table 3 System setup options System information menu General System Information BIOS Version Display the BIOS version number Service Tag Display the Service Tag of the computer Asset Tag Display the Asset Tag of the computer Ownership Tag Display the Ownership Tag of the computer Manufacture Date Display the ...

Page 68: ...uter Audio Controller Display the audio controller information of the computer Wi Fi Device Display the wireless device information of the computer Bluetooth Device Display the Bluetooth device information of the computer Battery Information Display the battery information of the computer Boot Sequence Boot Sequence Display the boot sequence Boot List Option Display the available boot options Adva...

Page 69: ...m Password Set change or delete the system password Internal HDD 2 Password Set change or delete the internal hard disk drive password Strong Password Enable or disable strong passwords Password Configuration Control the minimum and maximum number of characters allowed for the Admin and System passwords Password Bypass Bypass the System Boot Password and the internal HDD password prompts during a ...

Page 70: ...isable additional processor sleep states Default Enabled Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor Default Enabled HyperThread Control Enable or disable HyperThreading in the processor Default Enabled Power Management AC Behavior Enable the system to turn on automatically when AC is inserted Enable Intel Speed Shift Technology Enable or disable the operating system ...

Page 71: ...tional hardware capabilities provided by Intel Virtualization Technology VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Table 10 System setup options Wireless menu Wireless Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch Wireless Dev...

Page 72: ...tings CAUTION Clearing CMOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Disconnect the battery cable from the system board 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Connect the battery cable to the system board 7 Replace the base cover Clearing BIOS System Setup and System passwords To clear the system or BIOS passwo...

Page 73: ...the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to compl...

Page 74: ...ror code and validation number and contact Dell Diagnostics Power and battery status light Indicates the power state and battery state of the computer Solid white Power adapter is connected and the battery is charging Solid amber Battery charge is low or critical Off Battery is fully charged For example the power and battery status light blinks amber two times followed by a pause and then blinks w...

Page 75: ...ue screen error The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver NOTE Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapi...

Page 76: ...ery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer 76 Troubleshooting ...