16
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Troubleshooting
Problems
Possible causes
Possible solutions
Unable to pair the
keyboard with the
computer using
Bluetooth
The Bluetooth icon on
the computer does not
light up when connecting
the keyboard to the
computer.
1.
Check the battery level.
• If the keyboard uses a
rechargeable battery,
ensure that the battery
is fully charged.
• If the battery is exhausted,
replace it with a new one.
2.
Turn the keyboard off, and
then turn it on again.
Check if the battery-status
light is flashing amber,
indicating that the battery
power is low. If the battery
is fully depleted, the battery-
status light will not turn on.
3.
Restart your computer.
4.
Check the operating system
is Windows 11/10/8 and
Chrome/Android.
5.
Ensure that the keyboard is
set to Bluetooth Low Energy
(BLE) mode in your computer.
For more information, see the
documentation that came
with your computer.
6.
Turn off then on, and then
turn on the Bluetooth.
Low Energy (BLE) mode in
your computer. For more
information, see the
documentation that came
with your computer.