Dell Latitude 7300, Service Manual

Page 1: ...Dell Latitude 7300 Service Manual Regulatory Model P99G Regulatory Type P99G001 September 2021 Rev A04 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... base cover 17 Installing the base cover 20 Battery 22 Lithium ion battery precautions 22 Removing the battery 22 Installing the battery 23 Memory 24 Removing the memory 24 Installing the memory 25 Solid state drive 26 Removing the solid state drive 26 Installing the solid state drive 28 WLAN card 29 Removing the WLAN card 29 Installing the WLAN card 30 WWAN card 31 Removing the WWAN card 31 Insta...

Page 4: ...display bezel 57 Installing the display bezel 58 Display Panel 59 Removing the display panel 59 Installing the display panel 61 Camera microphone module 63 Removing the camera microphone module 63 Installing the camera microphone module 63 Display Cable 64 Removing the display cable 64 Installing the display cable 65 System board 66 Removing the system board 66 Installing the system board 71 Coin ...

Page 5: ... password 102 Assigning a system setup password 102 Deleting or changing an existing system setup password 102 Clearing CMOS settings 103 Clearing BIOS System Setup and System passwords 103 Chapter 6 Troubleshooting 104 Handling swollen Lithium ion batteries 104 Dell SupportAssist Pre boot System Performance Check diagnostics 105 Running the SupportAssist Pre Boot System Performance Check 105 Buil...

Page 6: ... a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart...

Page 7: ...secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in...

Page 8: ...est once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm soun...

Page 9: ...t your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or setting down the load Do not add the weight of your body to the load Avoid twisting your body and back 6 Follow the same techniques in reverse to set the load down After working inside your computer NOTE Leaving stray or loose screws inside your compute...

Page 10: ...ter than its predecessor In a nutshell USB 3 1 Gen 1 features are as follows Higher transfer rates up to 5 Gbps Increased maximum bus power and increased device current draw to better accommodate power hungry devices New power management features Full duplex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the ...

Page 11: ...tive it s easy to imagine that with 5 10 times the bandwidth available USB video solutions should work that much better Single link DVI requires almost 2Gbps throughput Where 480Mbps was limiting 5Gbps is more than promising With its promised 4 8Gbps speed the standard will find its way into some products that previously weren t USB territory like external RAID storage systems Listed below are som...

Page 12: ...se portable battery packs you charge your smartphones and other portable devices from today You could plug your laptop into an external display connected to a power cable and that external display would charge your laptop as you used it as an external display all via the one little USB Type C connection To use this the device and the cable have to support USB Power Delivery Just having a USB Type ...

Page 13: ...interface HDMI provides an interface between any compatible digital audio video source such as a DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The primary advantage is cable reduction and content protection provisions HDMI supports standard enhanced or high definition video plus multichannel digital audio on a single cable HDMI 1 4a Feature...

Page 14: ... quality and functionality of a digital interface while also supporting uncompressed video formats in a simple cost effective manner Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound HDMI combines video and multichannel audio into a single cable eliminating the cost complexity and confusion of multiple cables currently used in A V systems HDMI supports ...

Page 15: ...Major components of your system 1 Base cover 2 Power adapter port 3 Major components of your system 15 ...

Page 16: ...rest assembly 13 WLAN card 14 WWAN card 15 Heatsink assembly NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 16 Major components of your system ...

Page 17: ... Speakers LED board Touchpad button board Smart card reader Display assembly Hinge caps Display hinges Display Bezel Display Panel Camera microphone module Display Cable System board Coin cell Power Button Board Keyboard Palmrest Base cover Removing the base cover Follow the procedure in before working inside your computer 1 Loosen the eight captive screws that secure the base cover to the compute...

Page 18: ...2 Use a plastic scribe to pry the base cover at the indents near the left and right hinges 1 3 Work along the edges to separate the base cover from the computer 2 18 Removing and installing components ...

Page 19: ...4 Lift and remove the base cover from the computer Removing and installing components 19 ...

Page 20: ...Installing the base cover 1 Align and place the base cover on the computer 2 Press along the edges of the base cover until it clicks into the palmrest assembly 20 Removing and installing components ...

Page 21: ...3 Tighten the eight captive screws to secure the base cover to the computer Removing and installing components 21 ...

Page 22: ...r system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Swollen batteries shou...

Page 23: ...2 Tighten the two captive screws 2 to secure the battery 4 Cell to the computer NOTE A 3 Cell battery has single captive screw that secures the battery to the computer 3 Connect the battery cable to its connector on the system board 3 Removing and installing components 23 ...

Page 24: ...Removing the memory 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 1 Pry the clips securing the memory module until the memory module pops up 1 2 Lift the memory module away from the connector 2 24 Removing and installing components ...

Page 25: ...Installing the memory Insert the memory module on the memory connector until the clips secure the memory module Removing and installing components 25 ...

Page 26: ...dure in before working inside your computer 2 Remove the base cover 3 Remove the battery 1 NOTE This procedure illustrates a M 2 2280 SSD M 2 2230 SSD is secured to the palmrest with special bracket and plate Loosen the three captive screws that secure the SSD bracket to the palmrest 1 2 Remove the SSD plate from the top of the SSD 2 26 Removing and installing components ...

Page 27: ...3 Slightly lift and remove the SSD out from its connector on the system board Removing and installing components 27 ...

Page 28: ...lot and slide it to its connector on the system board 2 Place the SSD plate pre installed with thermal sticker on the underside over the SSD 1 3 Tighten the three captive screws to secure the SSD bracket to the palmrest 2 28 Removing and installing components ...

Page 29: ...he WLAN card 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 1 Remove the single M2x3 screw that secures the metal bracket to the WLAN card 1 2 Remove the metal bracket from over the WLAN card antennae connector 2 3 Disconnect the WLAN antennae cables from its connectors on the WLAN card 3 4 Sightly lift and slide the WLAN card from the sl...

Page 30: ...tem board 1 2 Connect the antennae cables to the connectors on the WLAN card 2 3 Place the metal bracket over the antennae connectors 3 4 Replace the single M2x3 screw to secure the metal bracket to the WLAN card and the system board 4 30 Removing and installing components ...

Page 31: ...before working inside your computer 2 Remove the base cover 3 Remove the battery 1 Remove the single M2x3 screw that secures the metal bracket to the WWAN card 1 2 Remove the metal bracket 2 and disconnect the antennae cables from the connectors on the WWAN card 3 3 Remove the WWAN card from its connector on the system board 4 Removing and installing components 31 ...

Page 32: ...board 1 2 Connect the antennae cables to the connectors on WWAN card 2 3 Place the metal bracket over the antennae connectors on the WWAN card 3 4 Replace the single M2x3 screw to secure the metal bracket to the WWAN card and the system board 4 32 Removing and installing components ...

Page 33: ...2 Remove the base cover 3 Remove the battery 4 Remove the WWAN card 1 NOTE Heatsink and Fan are separately orderable parts Disconnect the fan cable from the connector on the system board 1 2 Remove the two M2x3 screws in sequence 2 1 on the fan case and four M2x3 screws in sequence 4 3 2 1 from the heatsink 2 3 Lift and remove the heatsink fan assembly from the computer 3 Removing and installing c...

Page 34: ...e screw securing the fan to heatsink Installing the heatsink assembly 1 NOTE Heatsink and Fan are separately orderable parts Install the single screw securing the fan to the heatsink 34 Removing and installing components ...

Page 35: ...1 on fan case and four M2x3 screws in sequence 4 3 2 1 on the heatsink fan assembly 1 4 Connect the fan cable to the system board 2 1 Install the WWAN card 2 Install the battery 3 Install the base cover 4 Follow the procedure after working inside your computer Removing and installing components 35 ...

Page 36: ...apter port 1 2 Remove the metal bracket that secures the power adapter port 2 3 Disconnect the power adapter port cable from the system board 1 4 Lift and remove the power adapter port from its slot in the palmrest 2 Installing the power adapter port 1 Connect the power adapter port cable to its connector on the system board 1 2 Place the power adapter port into its slot on the palmrest 2 36 Remov...

Page 37: ...g inside your computer Speakers Removing the speakers 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 1 Disconnect the speaker cable from its connector on the system board 1 2 Unroute the speaker cable from the rubber routing channel stuck on the coin cell 2 3 Peel back the tape securing the speaker cable to the touchpad button board 3 Rem...

Page 38: ...4 Remove the four M2x3 screws securing the speakers to the palmrest assembly 1 5 Lift and remove the speakers from the palmrest assembly 2 38 Removing and installing components ...

Page 39: ...Installing the speakers 1 Align and place the speakers into the palmrest assembly 1 2 Replace the four M2x3 screws to secure the speakers to the palmrest assembly 2 Removing and installing components 39 ...

Page 40: ...eaker cable on the touchpad button board 1 4 Route the speaker cable through the rubber routing channel stuck on the coin cell 2 and connect the speaker cable to the connector on the system board 3 40 Removing and installing components ...

Page 41: ...rboard 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Disconnect the speaker cable 1 Disconnect the LED board ribbon cable from the connector on the system board 1 2 Unroute the ribbon cable from the rubber routing channel on the coin cell 2 Removing and installing components 41 ...

Page 42: ...3 Remove the single M2x2 5 screw 1 and remove the LED daughterboard from the palmrest assembly 2 42 Removing and installing components ...

Page 43: ...st assembly 1 2 Replace the single M2x2 5 screw securing the LED daughterboard to the palmrest assembly 2 3 Route the LED board ribbon cable over the rubber routing channel on the coin cell 1 4 Connect the LED board ribbon cable to the system board 2 Removing and installing components 43 ...

Page 44: ...our computer Touchpad button board Removing the touchpad button board 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the speaker 1 Disconnect the touchpad button board cable from the touchpad module 1 2 Remove the two M2x2 5 screws that secures touchpad button board to the palmrest assembly 2 3 Remove the touchpad button board fr...

Page 45: ...1 Place the touchpad button board on the palmrest assembly 1 2 Replace the two M2x2 5 screws to secure it to the palmrest assembly 2 3 Connect the touch pad button board cable to the touchpad module 3 Removing and installing components 45 ...

Page 46: ...ing inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the SSD 5 Remove the speaker 1 Disconnect the smart card reader cable from the USH board 1 2 Disconnect the touchpad button cable from the tocuhpad module 2 3 Remove the four M2x2 5 screws securing the smart card reader to the palmrest assembly 3 4 Remove the smart card reader from the computer 4 46 Removing and install...

Page 47: ... its slot on the palmrest assembly 1 2 Replace the four M2x2 5 screws securing it to the palmrest assembly 2 3 Connect the touchpad button board cable to the touchpad module 3 4 Connect the smart card reader cable to the USH board 4 Removing and installing components 47 ...

Page 48: ...er 5 Follow the procedure after working inside your computer Display assembly Removing the display assembly 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 1 Open the display lid 180 degrees 48 Removing and installing components ...

Page 49: ...2 Remove the six M2 5x4 screws 1 and remove the display assembly from the palmrest assembly 2 Removing and installing components 49 ...

Page 50: ... display assembly aligning the screw holes on the hinges with the screw holes on the palmrest assembly 1 2 Replace the six M2 5x3 5 screws 2 to secure the display assembly to the computer 2 3 Close the LCD lid 50 Removing and installing components ...

Page 51: ...inge cap 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 1 Open the hinges to 90 degrees to the display assembly 1 2 Slide the hinge cap towards the right hinge and lift it away from the display assembly 2 Removing and installing components 51 ...

Page 52: ...ling the hinge cap 1 Slide the hinge cap towards the left hinge until it click locks on the display assembly 1 2 Close the hinges to 180 degrees to the display assembly 2 52 Removing and installing components ...

Page 53: ... inside your computer Display hinges Removing the hinges 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the hinge cap 1 Unroute the antennae and display cable away from the hinges Removing and installing components 53 ...

Page 54: ...2 Remove the four M2 5x5 screws 1 securing the hinges to the display assembly 3 Lift and remove the hinges from the display back cover assembly 2 54 Removing and installing components ...

Page 55: ...Installing the hinges 1 Align and place the hinges on the display assembly 1 2 Replace the four 2 5x5 screws to secure hinges to the display back cover assembly 2 Removing and installing components 55 ...

Page 56: ...3 Route the antennae and display cable along the hinges 56 Removing and installing components ...

Page 57: ...ollow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the hinge cap 6 Remove the hinges 1 Use a plastic scribe to pry at the indents on the bottom of display assembly beside the hinges 1 2 Pry along the outer edges of display bezel to remove the bezel from the display assembly 2 Removing and installing compone...

Page 58: ...Installing the display bezel Place the display bezel on the display assembly and press along the edges to click lock it to the display back cover 58 Removing and installing components ...

Page 59: ...y Panel Removing the display panel 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the hinge cap 6 Remove the hinges 7 Remove the display bezel 1 Remove the four M2x2 5 screws 1 and flip over display panel 2 to separate the LCD panel from the back cover Removing and installing components 59 ...

Page 60: ...etch SR tapes from the display panel There is no need to separate the brackets from the display panel Peel back the tape 1 and flip open the latch 2 to disconnect the EDP cable from the display panel 3 60 Removing and installing components ...

Page 61: ...e to the connector on the display panel 1 and close the actuator to secure the connector 2 2 Adhere the adhesive tape over the EDP connector on the display panel 3 and flip over the display panel on the back cover 4 Removing and installing components 61 ...

Page 62: ...3 Install the four M2x2 5 screws 2 on the display panel to secure it to the back cover 62 Removing and installing components ...

Page 63: ...2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the hinge cap 6 Remove the hinges 7 Remove the display bezel 1 Disconnect the display cable connection from the camera microphone module 1 2 Use a plastic scribe to pry the camera microphone module from the display back cover 2 Installing the camera microphone module 1 Align and place the camera microphone module i...

Page 64: ...1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the display assembly 5 Remove the hinge cap 6 Remove the display bezel 7 Remove the hinges 8 Remove the display panel 1 Peel back the adhesive tape securing the display cable to the camera microphone module 1 2 Gently peel off the display cable from its routing channel on the display...

Page 65: ...e 1 Adhere the display cable along the routing channel on the display back cover assembly 1 2 Connect the display cable to the camera microphone module and replace the tape on the connector 2 Removing and installing components 65 ...

Page 66: ... battery 4 Remove the memory 5 Remove the SSD 6 Remove the WLAN card 7 Remove the heatsink fan assembly 8 Remove the power adapter port 9 Remove the display assembly NOTE System board can be removed with heatsink assembly installed this simplifies the procedure in an event of power button keyboard and palmrest assembly replacements 1 Disconnect the LED daughterboard ribbon cable from the system bo...

Page 67: ...route the speaker cable from the rubber routing channel on the coin cell and on the side of LED daughterboard 4 5 Peel off the rubber routing channel from the coin cell Removing and installing components 67 ...

Page 68: ...single M2x3 screw from the display cable bracket 1 and remove it from the system board 2 7 Disconnect the camera cable 1 and the display cable 2 connectors from the system board 68 Removing and installing components ...

Page 69: ...nector from the system board 1 9 Pry and remove the coin cell battery from the palmrest assembly 2 10 Remove the single M2x4 screw 1 and remove the metal bracket over the WWAN Darwin antennae cable 2 Removing and installing components 69 ...

Page 70: ... 13 Remove the two M2x4 screws 1 and lift up the USB Type C bracket from the system board 2 14 Remove the five M2x4 screws 1 and remove the system board from the palmrest assembly 2 NOTE For models shipped with a fingerprint reader or WWAN antennas there are three M2x3 screws securing the system board to the computer 70 Removing and installing components ...

Page 71: ... system board pre installed with DDR ESD bracket in the palmrest assembly 1 2 Replace the four M2x3 screws on the system board and single M2x2 5 screw on the DDR ESD bracket securing it to the palmrest assembly 2 Removing and installing components 71 ...

Page 72: ...ng the system board to the computer 3 Place the USB Type C bracket 1 on the system board and secure it using two M2x5 screws 2 to the system board 4 Connect the touchpad cable to the connector on the system board 1 5 Adhere the coin cell to the palmrest assembly 2 72 Removing and installing components ...

Page 73: ...ouchscreen 1 and the EDP cable connectors 2 to the system board connect display cable 7 Install the display cable bracket 1 on the EDP connector of the system board and secure it using a single M2x3 screw 2 Removing and installing components 73 ...

Page 74: ...r routing channel on the coin cell 9 Connect the power button with finger print reader cable to the system board 1 10 Connect the Darwin WWAN antenna cables 2 to the the system board 74 Removing and installing components ...

Page 75: ...ting channel on the coin cell and connect it to the system board 4 1 Install the display assembly 2 Install the power adapter port 3 Install the heatsink fan assembly 4 Install the WLAN card 5 Install the SSD 6 Install the memory 7 Install the battery 8 Install the base cover 9 Follow the procedure after working inside your computer Removing and installing components 75 ...

Page 76: ...speaker 11 Remove the display assembly 12 Remove the touchpad buttons 13 Remove the hinge cap 14 Remove the display bezel 15 Remove the hinges 16 Remove the display panel 17 Remove the camera microphone daughterboard 18 Remove the display cable 19 Remove the system board 1 Disconnect the coin cell cable from the connector on the system board 1 2 Remove the coin cell from the computer Installing th...

Page 77: ... board 12 Install the power adapter port 13 Install the heatsink fan assembly 14 Install the WLAN card 15 Install the SSD 16 Install the memory 17 Install the battery 18 Install the base cover 19 Follow the procedure after working inside your computer Power Button Board Removing the power button board 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove th...

Page 78: ...1 Remove the two M2x2 5 screws that secure the power button board to the palmrest assembly 1 2 Remove the power button board from its slot in the palmrest assembly 2 NOTE Power button board with Finger Print Reader FPR has a cable that disconnects from the system board Figure 3 Power button board without FPR 78 Removing and installing components ...

Page 79: ...PR Installing the power button board 1 Align and place the power button board in to its slot on the plamrest assembly 1 2 Replace the two M2x2 5 screws to secure the power button board to the palmrest assembly 2 Removing and installing components 79 ...

Page 80: ...Figure 5 Power button board without FPR 80 Removing and installing components ...

Page 81: ...r adapter port 5 Install the heatsink fan assembly 6 Install the WLAN card 7 Install the SSD 8 Install the memory 9 Install the battery 10 Install the base cover 11 Follow the procedure after working inside your computer Keyboard Removing the keyboard 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the memory 5 Remove the SSD 6 Re...

Page 82: ...ule NOTE Backlit keyboards have an extra backlight cable connection to the touchpad module 2 NOTE This image shows disassembly of a carbon fiber variant an Aluminum variant of this model has 23 M1 6x2 screws securing the keyboard assembly to palmrest Remove the 17 M1 6x2 screws 2 and separate the keyboard assembly from the palmrest 3 3 Remove the two M2x2 screws 1 to lift the keyboard from the key...

Page 83: ...p points on the lattice side which must be pushed down firmly at the snap points in order to secure and fit it to the replacement keyboard Align the keyboard to the keyboard support plate 1 and replace the two M2x2 screws 2 Removing and installing components 83 ...

Page 84: ... M1 6x2 screws 2 NOTE This image shows disassembly of a carbon fiber variant an Aluminum variant of this model has 25 M1 6x2 screws securing the keyboard assembly to palmrest assembly 3 Connect the keyboard cable 3 to the touchpad module 84 Removing and installing components ...

Page 85: ...the heatsink fan assembly 7 Install the WLAN card 8 Install the SSD 9 Install the memory 10 Install the battery 11 Install the base cover 12 Follow the procedure after working inside your computer Palmrest 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the memory 5 Remove the SSD 6 Remove the WLAN card 7 Remove the heatsink fan a...

Page 86: ... 2 Install the following components to the new palmrest assembly 1 Install the keyboard 2 Install the power button 3 Install the coin cell 4 Install the system board 5 Install the display assembly 6 Install the speaker 7 Install the LED board 8 Install the power adapter port 9 Install the heatsink fan assembly 10 Install the WLAN card 11 Install the SSD 12 Install the memory 13 Install the battery...

Page 87: ...ering BIOS setup program Navigation keys One time boot menu System setup options Updating the BIOS System and setup password Clearing CMOS settings Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program 1 Turn on your ...

Page 88: ... on The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive if available NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics The boot sequence screen also displays the option to access the System Setup screen System setup options NOTE...

Page 89: ...hnology Device Information M 2 SATA M 2 SATA1 M 2 PCIe SSD 0 M 2 PCIe SSD 1 Passthrough MAC Address Video Controller Video BIOS Version Video Memory Panel Type Native Resolution Privacy Screen NOTE Applicable for e Privacy version Audio Controller Wi Fi Device Bluetooth Device Battery Information Displays the battery status and the type of AC adapter connected to the computer Boot Sequence Allows ...

Page 90: ...d to support RAID mode Drives These fields let you enable or disable various drives on board The options are SATA 1 SATA 2 M 2 PCIe SSD 0 M 2 PCIe SSD 1 SMART Reporting This field controls whether hard drive errors for integrated drives are reported during startup The option is disabled by default USB Configuration Allows you to enable or disable the internal integrated USB configuration The optio...

Page 91: ... is disabled NOTE A reboot is required for these changes to take effect USB PowerShare This option enable disable the USB PowerShare feature behavior This option is disabled by default Audio Allows you to enable or disable the integrated audio controller By default the Enable Audio option is selected The options are Enable Microphone Enable Internal Speaker This option is set by default Keyboard I...

Page 92: ...he Fingerprint Reader or the Fingerprint Reader Device s Single Sign On capability Enable Fingerprint Reader Device Enabled by Default NOTE Option present on system opted with finger print reader on the power button Miscellaneous devices Allows you to enable or disable various on board devices Enable Camera Default Enable Secure Digital SD Card Secure Digital SD Card Boot Disabled Secure Digital C...

Page 93: ...assword Click OK once you set the password NOTE For the first time login Enter the old password field is marked to Not set Hence password has to be set for the first time you log in and then you can change or delete the password System Password Allows you to set change or delete the System password The entries to set password are Enter the old password Enter the new password Confirm new password C...

Page 94: ...Clear Command Attestation Enable Default Key Storage Enable Default SHA 256 Default Absolute This field lets you Enable Disable or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software This option is enabled by default OROM Keyboard Access This option determines whether users are able to enter Option ROM Configuration screens via h...

Page 95: ...ent Allows you to enable or disable Expert Key Management Enable Custom Mode This option is not set by default The Custom Mode Key Management options are PK Default KEK db dbx Intel Software Guard Extensions options Table 8 Intel Software Guard Extensions Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code storing sensitive information in ...

Page 96: ...the processor Hyper Thread Control Allows you to enable or disable the HyperThreading in the processor Disabled Enabled Default Power management Table 10 Power Management Option Description AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected Wake on AC This option is not set by default Enable Intel Speed Shift technology This optio...

Page 97: ...y health By enabling this option your system uses the standard charging algorithm and other techniques during the non work hours to improve the battery health Advanced Battery Charge Mode can be configured for all weekdays Primary Battery Charge Configuration Allows you to select the charging mode for the battery The options are Adaptive Default Standard Fully charges your battery at a standard ra...

Page 98: ...o Allows you to display full screen logo if your image matches screen resolution Enable Full Screen Logo This option is not set by default Warnings and Errors Allows you to select different options to either stop prompt and wait for user input continue when warnings are detected but pause on errors or continue when either warnings or errors are detected during the POST process Click one of the fol...

Page 99: ...ion is set by default Trusted Execution This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution Technology NOTE The TPM has to be enabled and activated and Virtualization Technology and VT for Direct I O must be enabled to use this feature Wireless options Table 14 Wireless Option Description Wireles...

Page 100: ... system it will not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 1 Go to www dell com support...

Page 101: ...s not suspended before updating the BIOS the next time you reboot the system it will not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article http...

Page 102: ...he status is in Not Set To enter the system setup press F12 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters At l...

Page 103: ...up The computer restarts Clearing CMOS settings CAUTION Clearing CMOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Disconnect the battery cable from the system board 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Connect the battery cable to the system board 7 Replace the base cover Clearing BIOS System Setup and System pa...

Page 104: ...harge the battery unplug the AC adapter from the system and operate the system only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surfac...

Page 105: ...s 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Run Tests 8 I...

Page 106: ...For cases when a 2 8 error code is shown replace the system board LCD Built in Self Test BIST Dell laptops have a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop or with the video card GPU and PC settings When you notice screen abnormalities like flickering distortion clarity issues fuzzy...

Page 107: ...m troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty Table 19 Diagnostic light LED codes Diagnostic light codes Amber White Problem description 2 1 Processor failure 2 2 System board BIOS or ROM Read Only Memory failure 2 3 No memory or RAM Random Access Memory detected 2...

Page 108: ...ff your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Drain residual flea power perform hard reset Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed For your safety and to protect the sensitive electron...

Page 109: ...e based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or su...