Dell Latitude 7370, Owner'S Manual

Page 1: ...Dell Latitude 7370 Owner s Manual Regulatory Model P67G Regulatory Type P67G001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...over 12 Removing the battery 12 Installing the battery 13 Removing the coin cell battery 14 Installing the coin cell battery 15 Removing the smart card cage 15 Installing the smart card cage 15 Removing the speakers 16 Installing the speakers 16 Removing the WLAN card 17 Installing the WLAN card 18 Removing the WWAN card 19 Installing the WWAN card 20 Removing the Solid State Drive SSD 20 Installi...

Page 4: ...Using touch screen in Windows 10 36 Using touch screen in Windows 8 36 Connecting to external display devices 36 Realtek ALC3266 CG Waves MaxxAudio Pro controller 37 Downloading the audio driver 37 Identifying the audio controller in Windows 10 37 Identifying the audio controller in Windows 8 37 Changing the audio settings 38 WLAN cards 38 Secure Boot screen options 38 Hard drive options 39 Identi...

Page 5: ...alization support screen options 54 Wireless screen options 55 Maintenance screen options 55 System Log screen options 56 Updating the BIOS 56 System and setup password 57 Assigning a system password and setup password 57 Deleting or changing an existing system and or setup password 58 5 Diagnostics 59 Enhanced Pre Boot System Assessment ePSA diagnostics 59 Device status lights 60 6 Technical spec...

Page 6: ...Touchpad specifications 64 Battery specifications 64 AC Adapter specifications 65 Physical specifications 66 Environmental specifications 66 7 Contacting Dell 67 6 ...

Page 7: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpaint...

Page 8: ... as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning off your computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Turning off your computer In Windows 10 using a touch enabled device or mouse 1 ...

Page 9: ... batteries designed for other Dell computers 1 Connect any external devices such as a port replicator or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Replace the battery 4 Replace the base cover 5 Connect your com...

Page 10: ...tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Installing the micro Subscriber Identification Module SIM card 1 Follow the procedure in Before working inside your computer 2 Insert a paperclip or a SIM card removal tool into the pinhole to remove the SIM card tray 1 3 Place the micro SIM card on the SIM card tray 2 4 Push the SIM card tray into the slot until it click...

Page 11: ...e Removing the micro Secure Digital SD card 1 Follow the procedure in Before working inside your computer 2 Press in the micro SD card to release it from the computer Slide the micro SD card out of the computer Installing the micro Secure Digital SD card 1 Push in the micro SD card into its slot until it clicks into place 2 Follow the procedure in After working inside your computer Removing the ba...

Page 12: ... base cover to the computer 3 Press the edges of the cover until it clicks into place 4 Follow the procedure in After working inside your computer Removing the battery 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Disconnect the battery cable from the connector on the system board 1 12 ...

Page 13: ...the computer 2 Installing the battery 1 Align the tabs on the battery with the slots on the palmrest 2 Tighten the screws to secure the battery to the computer NOTE The number of screws vary depending on the type of battery 3 Connect the battery cable to the connector on the system board 4 Install the base cover 13 ...

Page 14: ...nside your computer 2 Remove the a base cover 3 Disconnect the battery cable from the connector on the system board 1 4 To remove the coin cell battery a Disconnect the coin cell battery cable from the connector on the system board 1 b Lift the coin cell battery to release it from the adhesive and remove it from the system board 2 14 ...

Page 15: ...card cage 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the smart card cage a Disconnect the smart card FFC cable 1 2 b Remove the screws that secure the smart card cage to the system board 3 c Lift the smart card cage from the system board 4 Installing the smart card cage 1 Place the smart card cage on the system board 2 Tighten the ...

Page 16: ...puter 2 Remove the a base cover b battery 3 To remove the speakers a Disconnect the speaker cable 1 b Unroute the speaker cable 2 c Remove the speakers from the computer 3 NOTE Use a plastic scribe to detach the speakers from the adhesive pads Installing the speakers 1 Place the speakers to align with the alignment lines on the computer 16 ...

Page 17: ...nnector on the system board 4 Install the a battery b base cover 5 Follow the procedure in After working inside your computer Removing the WLAN card 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover 3 Disconnect the battery cable from the connector on the system board 1 17 ...

Page 18: ... from the connectors on the WLAN card 3 d Remove the WLAN card from the computer 4 Installing the WLAN card 1 Insert the WLAN card into the slot on the computer 2 Route the WLAN cables through the routing channel 3 Connect the WLAN cables to the connectors on the WLAN Card 4 Place the metal bracket and tighten the screw to secure it to the computer 18 ...

Page 19: ...rking inside your computer 2 Remove the a base cover 3 Disconnect the battery cable from the connector on the system board 1 4 To remove the WWAN card a Peel the aluminum foil until the folding line b Remove the screw that secures the metal bracket to the WWAN card 1 c Remove the metal bracket 2 d Disconnect the WWAN cables from the connectors on the WWAN card 3 e Remove the WWAN card from the com...

Page 20: ...acket and tighten the screw to secure it to the computer 6 Stick the aluminum foil on the bracket and WWAN card 7 Connect the battery cable to the connector on the system board 8 Install the a base cover 9 Follow the procedure in After working inside your system Removing the Solid State Drive SSD 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover 3 Disconnect t...

Page 21: ...w that secures the SSD to the computer 1 c Remove the SSD bracket 2 d Remove the copper thermal plate e Remove the SSD from the computer 3 Installing the Solid State Drive SSD 1 Insert the SSD into the connector on the computer 2 Install the thermal plate 3 Install the metal bracket 21 ...

Page 22: ...efore working inside your computer 2 Remove the base cover 3 Disconnect the battery cable from the connector on the system board 1 4 Remove the a WLAN card b WWAN card 5 To remove the cables a Disconnect the camera and tune cable 1 2 b Peel the aluminum foil until the folding line c Remove the screws that secure the metal plate and lift it away from the computer 3 4 d Peel the adhesive to access t...

Page 23: ...e the palmrest assembly from the display assembly 7 To remove the display assembly a Remove the screws that secure the display assembly to the computer 1 b Slide the display assembly to release it from the computer 2 23 ...

Page 24: ...ay assembly with the screw holders on the computer 5 Tighten the screws to secure the display assembly 6 Install the a WWAN card b WLAN card 7 Connect the battery cable to the connector on the system board 8 Install the base cover 9 Follow the procedure in After working inside your system Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a base co...

Page 25: ... b touch pad cable c smart card cable d LED cable e array mic cable f finger print cable g WWAN AUX antenna cable h NFC cable 4 To remove the system board a Remove the screws that secure the system board to the computer 1 b Remove the screws that secure the metal tab and remove it from the computer 2 3 25 ...

Page 26: ...port 4 Connect the following cables to the connectors on the system board a speaker cable b smart card cable c LED cable d array mic cable e touch pad cable f finger print cable g WWAN AUX antenna cable h NFC cable 5 Install the a display b coin cell c WWAN card d WLAN card e SSD f battery g base cover 6 Follow the procedure in After working inside your computer Removing the keyboard 1 Follow the ...

Page 27: ...a Disconnect the keyboard cables from the connectors on the system board 1 2 b Remove the screws that secure the keyboard to the computer 3 c Lift the metal tab away from the computer 4 4 To remove the keyboard a Remove the screws that secure the keyboard to the computer 1 b Lift the keyboard from the computer 2 27 ...

Page 28: ... Connect the keyboard cables to the connectors on the system board 5 Install the a system board b display c SSD d WWAN e WLAN f coin cell g battery h base cover 6 Follow the procedure in After working inside your system Removing the palmrest 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD d WWAN card e WLAN card f coin cell g smart card cage ...

Page 29: ...the computer Installing the palmrest 1 Place the palmrest on the computer 2 Install the a keyboard b system board c display assembly d speakers e smart card cage f coin cell g WLAN card h WWAN card i SSD j battery k base cover 3 Follow the procedure in After working inside your system 29 ...

Page 30: ...ries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage Processors This laptop is shipped with the following processors Intel Core M3 6Y30 Intel Core M5 6Y57 Intel Core M7 6Y75 NOTE The clock speed and performance varies depending on the workload and other variables Identifying processors in Windows 10 1 Tap Sea...

Page 31: ...Click the Performance tab in the Windows Task Manager window The processor performance details are displayed Verifying the processor usage in Resource Monitor 1 Press and hold the taskbar 2 Select Start Task Manager The Windows Task Manager window is displayed 3 Click the Performance tab in the Windows Task Manager window The processor performance details are displayed 4 Click Open Resource Monito...

Page 32: ... and Downloads 5 Select the operating system installed on your laptop 6 Scroll down the page expand Chipset and select your chipset driver 7 Click Download File to download the latest version of the chipset driver for your laptop 8 After the download is complete navigate to the folder where you saved the driver file 9 Double click the chipset driver file icon and follow the instructions on the scr...

Page 33: ...indows 8 1 Click Settings on the Windows 8 1 Charms Bar 2 From the Control Panel select Device Manager 3 Expand System Devices and search for the chipset Graphic options This laptop is shipped with the Intel HD Graphics 515 graphics chipset 33 ...

Page 34: ...the graphic driver for your laptop 8 After the download is complete navigate to the folder where you saved the graphic driver file 9 Double click the graphic driver file icon and follow the instructions on the screen Identifying the display adapter 1 Start the Search Charm and select Settings 2 Type Device Manager in the search box and tap Device Manager from the left pane 3 Expand Display adapter...

Page 35: ...tness adjustment 1 Swipe in from the right edge of the display to access the Action Center 2 Tap or click All Settings System Display 3 Use the Adjust my screen brightness automatically slider to enable or disable automatic brightness adjustment NOTE You can also use the Brightness level slider to adjust the brightness manually Adjusting brightness in Windows 8 To enable or disable automatic scree...

Page 36: ...gs 2 Tap Control Panel 3 Tap Pen and Input Devices in the Control Panel 4 Tap the Touch tab 5 Select Use your finger as an input device to enable the touch screen Clear the box to disable the touch screen Using touch screen in Windows 8 Follow these steps to enable or disable the touch screen 1 Go to the Charms Bar and tap Settings 2 Tap Control Panel 3 Tap Pen and Input Devices in the Control Pan...

Page 37: ...to download the latest version of the audio driver for your laptop 9 After the download is complete navigate to the folder where you saved the audio driver file 10 Double click the audio driver file icon and follow the instructions on the screen Identifying the audio controller in Windows 10 1 Start the Search Charm and select All Settings 2 Type Device Manager in the search box and select Device ...

Page 38: ...ws you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Appen...

Page 39: ...The hard drive is listed under Disk drives Entering BIOS setup 1 Turn on or restart your laptop 2 When the Dell logo appears perform one of the following actions to enter the BIOS setup program With keyboard Tap F2 until the Entering BIOS setup message appears To enter the Boot selection menu tap F12 Without keyboard When the F12 boot selection menu is displayed press the Volume Down button to ent...

Page 40: ...erface 2 Select Control Panel 3 Select Device Manager and expand Imaging devices Starting the camera To start the camera open an application that uses the camera For instance if you tap the Dell webcam central software or the Skype software that is shipped with the laptop the camera turns on Similarly if you are chatting on the internet and the application requests to access the webcam the webcam ...

Page 41: ...p the memory RAM is a part of the system board This laptop supports 4 16 GB LPDDR3 memory up to 1600 MHz NOTE Since memory is part of the system board it cannot be upgraded as a separate module If the technical support determines that the memory is the cause of an issue replace the system board 41 ...

Page 42: ...he Boot selection menu press the Volume Up button 3 On the left pane select Settings General System Information The memory information is displayed on the right pane Testing memory using ePSA 1 Turn on or restart your laptop 2 Perform one of the following actions after the Dell logo is displayed With keyboard Press F2 Without keyboard Press and hold the Volume Up button when the Dell logo is displ...

Page 43: ...e Intel HD Graphics drivers are already installed in the laptop Table 4 Intel HD Graphics drivers Before installation After installation Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the laptop Table 5 Realtek HD audio drivers Before installation After installation 43 ...

Page 44: ...denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation keys The following table displays the system setup navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you resta...

Page 45: ...ce Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory technology Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 bit technology Device Information SATA 0 M 2 PCIe SSD 0 Video Controller Video BIOS Version ...

Page 46: ... type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for OS If USB port is disabled the OS cannot see any device attached to this port The options are Enable USB Boot Support by default enable Enable External USB Port by default enable Enable Thunderbolt Port by default enable Enable Thunderbolt Boot Support This is an...

Page 47: ...cted by default 15 seconds 30 seconds 1 minute 5 minute 15 minute never Keyboard Backlight Time out on Battery The Keyboard Backlight Time out dims out with Battery option The main keyboard illumination feature is not affected Keyboard Illumination will continue to support the various illumination levels This field has an effect when the backlight is enabled Options are 5 seconds 10 seconds this o...

Page 48: ...E Successful password changes take effect immediately Default setting Not set System Password Allows you to set change or delete the system password NOTE Successful password changes take effect immediately Default setting Not set Mini Card SSD 0 Password Allows you to set change or delete the password on the mini card Solid State Drive SSD NOTE Successful password changes take effect immediately D...

Page 49: ...lows to control whether this system allows BIOS updates via UEFI capsule update packages Default setting Enable UEFI Capsule Firmware Updates is selected TPM 1 2 2 0 Security Allows you to enable the Trusted Platform Module TPM during POST The options are TPM On enabled by default Clear PPI Bypass for Enabled Commands PPI Bypass for Disabled Commands Activate Deactivate NOTE To upgrade or downgrad...

Page 50: ...Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user sele...

Page 51: ... improves with the additional cores This option is enabled by default Allows you to enable or disable multi core support for the processor The installed processor supports twofour cores If you enable Multi Core Support twofour cores are enabled If you disable Multi Core Support one core is enabled Enable Multi Core Support Default setting The option is enabled Intel SpeedStep Allows you to enable ...

Page 52: ... Allows you to set the time at which the computer must turn on automatically The options are Disabled Every Day Weekdays Select Days Default setting Disabled USB Wake Support Allows you to enable USB devices to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected If the AC power adapter is removed during Standby the system setup removes power fro...

Page 53: ...arge The battery charges over a shorter period of time using Dell s fast charging technology This option is enabled by default Primarily AC use Custom If Custom Charge is selected you can also configure Custom Charge Start and Custom Charge Stop NOTE All charging mode may not be available for all the batteries To enable this option disable the Advanced Battery Charge Configuration option POST Beha...

Page 54: ...ble MEBx Hotkey Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps The options are Minimal Thorough default Auto Extended BIOS POST Time Allows you to create an additional preboot delay The options are 0 seconds This option is enabled by default 5 seconds 10 seconds Virtualization support screen options Option Description Virtualization Allows you to enab...

Page 55: ...evice Enable Allows you to enable or disable the internal wireless devices WWAN GPS WLAN WiGig Bluetooth All the options are enabled by default Maintenance screen options Option Description Service Tag Displays the Service Tag of your computer Asset Tag Allows you to create a system asset tag if an asset tag is not already set This option is not set by default BIOS Downgrade This controls flashing...

Page 56: ...nd the Service Tag click the Product Category of your computer 5 Choose the Product Type from the list 6 Select your computer model and the Product Support page of your computer appears 7 Click Get drivers and click View All Drivers The Drivers and Downloads page opens 8 On the Drivers and Downloads screen under the Operating System drop down list select BIOS 9 Identify the latest BIOS file and cl...

Page 57: ...rd and Setup Password are deleted and you need not provide the system password to log on to the computer To enter the system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen appears 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password enter...

Page 58: ...m Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password...

Page 59: ...ons to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require us...

Page 60: ...r status light Turns on when you turn on the computer and blinks when the computer is in a power management mode This can be useful as a diagnostic tool when there s a possible failure to the system NOTE The position of the power status light may vary depending on the system 60 ...

Page 61: ... PC Info Windows 7 click Start right click My Computer and then select Properties System specifications Feature Specification Chipset Skylake DRAM bus width 64 bit Flash EPROM SPI 128 Mbits PCIe bus 100 MHz External Bus Frequency DMI 3 0 8GT s Processor specifications Feature Specification Types Intel Core m3 m5 m7 Intel Smart Cache 3 MB and 4 MB Memory specifications Feature Specification Memory ...

Page 62: ... speaker amplifier 2 W RMS per channel Volume controls Hot keys Video specifications Feature Specification Type Integrated on system board UMA controller Intel HD Graphics 515 External display support One micro HDMI Camera specifications Feature Specification HD Panel Resolution 1280 x 720 pixels Non Touch Video Resolution maximum 1280 x 720 pixels Diagonal viewing angle 74 Communication specifica...

Page 63: ...er Micro SD One Micro Subscriber Identity Module uSIM card One Smart Card Optional RFID Optional Finger print reader Optional Display specifications Feature Specification FHD anti glare Height 293 76 mm 11 57 inches Width 165 24 mm 6 51 inches Diagonal 337 82 13 3 inches Maximum resolution 1920 x 1080 Refresh rate 60 Hz Maximum viewing angles horizontal 80 Maximum viewing angles vertical 80 Pixel ...

Page 64: ...tch 0 092 mm Keyboard specifications Feature Specification Number of keys United States 82 keys United Kingdom 83 keys Brazil 84 keys Japan 86 keys Touchpad specifications Feature Specification Active Area X axis 99 50 mm Y axis 51 00 mm53 00 mm Battery specifications Feature Specification Type 34 WHr 4 cell Entry 43 WHr 4 cell Upsell 34 WHr 4 cell Entry Length 267 mm 10 5 inches Height 4 35 mm 0 ...

Page 65: ...32 F to 122 F Discharge 0 C to 70 C 32 F to 158 F Non operating 20 C to 65 C 4 F to 149 F Coin cell battery 3 V CR2032 lithium coin cell AC Adapter specifications Feature Specification Type 45 W Type C Input voltage 100 VAC to 240 VAC Input current maximum 1 3A Input frequency 50 Hz to 60 Hz Output power 45 W Output current 2 25 A Rated output voltage 20 VDC Weight 0 17 kg 37 lb Dimensions 0 87 x ...

Page 66: ...h 34Whr battery 1 12 kg 2 48 lb Environmental specifications Temperature Specifications Operating 0 C to 60 C 32 F to 140 F Storage 51 C to 71 C 59 F to 159 F Relative humidity maximum Specifications Operating 10 to 90 non condensing Storage 5 to 95 non condensing Altitude maximum Specifications Operating 15 2 m to 3048 m 50 to 10 000 ft 0 to 35 C Non operating 15 24 m to 10 668 m 50 ft to 35 000 ...

Page 67: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support lin...