Troubleshooting: Dell Latitude ATG D620 User's Guide
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run
Express Test
first to increase the
possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes 1 hour or more and
requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
2. If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow the
instructions on the screen.
If you cannot resolve the error condition, contact Dell (see
).
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you
contact Dell, technical support will ask for your Service Tag.
3. If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and may indicate requirements for running the test.
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