Troubleshooting: Dell Latitude ATG D620 User's Guide
Back up your files immediately.
Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Save and close any open files or programs and shut down your computer through the Start
menu.
Scan the computer for spyware —
If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to
support.dell.com
and search for the keyword
spyware
.
Run the Dell Diagnostics —
. If all tests run successfully, the error condition is
related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see
) as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
If you receive an insufficient memory message —
●
Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
●
See the software documentation for minimum memory requirements. If necessary, install
●
Reseat the memory modules (see
) to ensure that your computer is successfully
communicating with the memory.
●
Run the Dell Diagnostics (see
).
If you experience other memory problems —
●
Reseat the memory modules (see
) to ensure that your computer is successfully
communicating with the memory.
●
Ensure that you are following the memory installation guidelines (see
).
●
Run the Dell Diagnostics (see
).
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