Technical Support
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Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the
show hardware
command.
2
Request an RMA number from TAC by opening a support case. Open a support case by:
• Using the Create Service Request form on the iSupport page (see
Contacting the Technical Assistance Center
).
• Contacting Dell Networking directly by E-mail or by phone (see
Contacting the Technical Assistance Center
).
Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and E-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and E-mail address.
• A description of the failure, including log messages. This can include:
– Output from the
show tech-support [non-paged]
command (This report is very long so set the storage buffer in
your terminal program to high.)
– Output from the
show logging eventlog [unit]
command, where unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of
show tech-support [non-paged]
command.)
– Console captures showing the error messages
– Console captures showing the troubleshooting steps taken
– Saved messages to a syslog server, if you use one
Summary of Contents for Networking S6000 System
Page 1: ...Dell Networking S6000 Installation Guide Publication Date October 2013 ...
Page 6: ...6 w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 8: ...8 About this Guide w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 16: ...16 The S6000 System w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 42: ...42 Management Ports w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 50: ...50 Specifications w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 54: ...54 Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...
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Page 56: ...w w w d ell com support dell com Printed in the U S A ...