Dell Optiplex 9010 All In One, Owner'S Manual

Page 1: ...Dell OptiPlex 9010 All In One Touch Owner s Manual Regulatory Model W04C Regulatory Type W04C001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ...Touchscreen Board 13 Installing the Touchscreen Board 14 Removing the Converter Board 14 Installing the Converter Board 14 Removing the System Board Shield 15 Installing the System Board Shield 15 Removing the Coin Cell Battery 15 Installing the Coin Cell Battery 16 Removing the Optical Drive 16 Installing the Optical Drive 18 Removing the Hard Drive 18 Installing the Hard Drive 19 Removing the In...

Page 4: ...gs 34 Clearing the CMOS Password 34 Disabling the Password 34 Removing the Display Panel 35 Installing the Display Panel 39 Removing the Antenna Modules 39 Installing the Antenna Modules 40 Removing the Camera 40 Installing the Camera 41 3 System Setup 43 Boot Sequence 43 Navigation Keys 43 System Setup Options BIOS Setup 44 Updating the BIOS 52 System and Setup Password 53 Assigning a System Pass...

Page 5: ...6 Technical Specifications 61 7 Contacting Dell 67 ...

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Page 7: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 8: ...ndows 7 Click Start then click Shut Down In Windows Vista Click Start then click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seco...

Page 9: ...blade screwdriver Phillips screwdriver Small plastic scribe Removing the VESA Stand 1 Follow the procedures in Before Working Inside Your Computer 2 Place the computer on a flat surface display side facing downwards 3 Using a plastic scribe release the cover starting with the notches at the bottom NOTE To avoid damaging the VESA stand cover handle the plastic scribe with care 4 Lift the VESA cover...

Page 10: ...k of the computer 2 Tighten the screws to secure the VESA stand to the computer 3 Place and press the VESA cover on the computer till it clicks into place 4 Follow the procedures in After Working Inside Your Computer Removing the Back Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the VESA stand 3 Remove the screws from the base of the computer 10 ...

Page 11: ...the back of the computer using the notches near the input output panel 2 Tighten the screws to secure the back cover to the computer 3 Install the VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 11 ...

Page 12: ...on the memory module until the release tabs spring back to secure them in place 3 Place the memory shield back into its place 4 Install the a back cover b VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the VESA Mount Bracket 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Remove the screws that secure the VE...

Page 13: ...nside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Press the sides of the touchscreen board shield to release the notches securing it to the chassis and remove the touchscreen board shield from the chassis Disconnect the system board cable from the touchscreen board cable connector Lift the connector latch and disconnect the touchscreen board cables from the touchscr...

Page 14: ...ket b back cover c VESA stand 6 Follow the procedures in After Working Inside Your Computer Removing the Converter Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconnect the backlight and converter cables from the converter board Remove the screws that secure the converter board to the computer Lift the convertor board away from the...

Page 15: ...ter Lift the system board shield away from the computer Installing the System Board Shield 1 Align and place the system board shield on the back of the computer 2 Tighten the screws that secure the system board shield to the computer 3 Install the a VESA mount bracket b back cover c VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the...

Page 16: ... the release latch springs back into place and secures it 3 Install a system board shield b base cover c VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Remove the screws that secure the optical drive bracket to the compute...

Page 17: ...5 Lift the optical drive from the computer 6 Remove the screws that secure the optical drive bracket to the optical drive Remove the optical drive bracket from the optical drive 17 ...

Page 18: ... Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Unthread the cables from the notches on the hard drive bracket Disconnect the hard drive cables from the hard drive 4 Remove the screw that secures the hard drive bracket to the system board Slide and lift the hard drive bracket away from th...

Page 19: ...e into the hard drive bracket Tighten the screws that secure the hard drive to the hard drive bracket 3 Align and place the hard drive bracket on the computer Tighten the screw that secures the hard drive bracket to the system board 4 Connect the hard drive cables to the hard drive Thread the cables into the notches on the hard drive bracket 5 Install a VESA mount bracket b back cover c VESA stand...

Page 20: ...d remove it from the computer Installing the Intrusion Switch 1 Place the intrusion switch on the computer and tighten the screw to secure it to the chassis 2 Thread the cable along the notches on the chassis and connect the intrusion switch to the connector on the system board 3 Install a system board shield b VESA mount bracket c back cover d VESA stand 4 Follow the procedures in After Working I...

Page 21: ...gn and place the WLAN card on the connector 2 Tighten the screws to secure the WLAN card to the system board 3 Connect the WLAN cables 4 Install a system board shield b VESA mount bracket c back cover d VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the Power Supply Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b bac...

Page 22: ...he power supply fan on the computer and tighten the screws to secure it to it s chassis 2 Align and place the fan bracket on from the computer 3 Tighten the screw to secure the fan bracket to the chassis 4 Install a system board shield b VESA mount bracket c back cover d VESA stand 5 Follow the procedures in After Working Inside Your Computer 22 ...

Page 23: ...A mount bracket d system board shield e input output board shield f power supply fan 3 Press the tab and disconnect the power supply cable from the connector on the system board Unthread the cable from the hooks in the computer 4 Remove the screws securing the power supply unit to the chassis Lift the PSU up and remove it from the computer 23 ...

Page 24: ...tand 6 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Remove the screws that secure the thermal module to the chassis Lift the heat sink assembly up and remove it from the computer Installing the Heat Sink As...

Page 25: ...oard Shield 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e power supply fan 3 Lift the input output panel away from the computer 4 Remove the screws that secure the power connector to the input output board shield 25 ...

Page 26: ...hat secure the input output board shield to the chassis Loosen the power connector and press it down the socket 6 Flip the input output board shield and remove it from the computer 7 Disconnect the power connector cable 26 ...

Page 27: ...re the power connector to the input output shield 5 Place the input output panel on the computer 6 Install a power supply fan b system board shield c VESA mount bracket d back cover e VESA stand 7 Follow the procedures in After Working Inside Your Computer Removing the Power Button Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconn...

Page 28: ...res in After Working Inside Your Computer Removing the Processor Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Disconnect the processor fan cable from the connector on the system board Remove the screws that secure the processor fan to the system board and lift it away from the computer 28 ...

Page 29: ...move the a VESA stand b back cover c VESA mount bracket d system board shield e heat sink assembly 3 Press the release lever down and then move it outward to release it from the retention hook that secures it Lift the processor cover and remove the processor from its socket Installing the Processor 1 Insert the processor into the processor socket Ensure the processor is properly seated 2 Press the...

Page 30: ... the a VESA stand b back cover c VESA mount bracket d system board shield 3 Disconnect the right and left speaker cables from the connector on the system board Unthread the cables from the notches 4 Remove the screws that secure the speaker to the chassis Lift the speakers from the computer 30 ...

Page 31: ... VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e memory f optical drive g hard drive h heat sink assembly i power supply unit j input output board shield k converter board l power supply fan 3 Disconnec...

Page 32: ...5 Lift and remove the system board from the chassis System Board Layout The following image displays the system board layout of the computer 32 ...

Page 33: ... LVDS connector 11 12V CPU power connector 12 Processor socket 13 Memory connector SODIMM socket B 14 Memory connector SODIMM socket A 15 Intrusion switch connector 16 Mini PCI socket 17 Internal speaker connector 18 Coin cell battery connector 19 Converter board connector Installing the System Board 1 Place the system board on the computer 2 Tighten the screws to secure the system board to the ba...

Page 34: ...e Your Computer 2 Remove the VESA stand back cover VESA mount bracket system board shield memory optical drive hard drive heat sink assembly power supply unit input output board shield converter board power supply fan 3 Locate the jumper on the system board Remove the jumper from the PASSWORD pin 4 Plug the jumper to CMOS_CLEAR 5 Wait for 3 4 seconds Replace the jumper to its original position 6 I...

Page 35: ...word s the next time it boots 6 Connect the computer to the electrical outlet and power on the computer 7 Power off the computer and disconnect the power cable from the electrical outlet 8 Repeat step 2 9 Replace the PSWD jumper on the system board 10 Install all the components removed in step 8 11 Follow the procedures in After Working Inside Your Computer 12 Power on the computer 13 Go to the sy...

Page 36: ...Remove the LVDS cable by pressing the latch inwards and disconnecting it from the connector Remove any other cables or antennae around the edges of the base panel 4 Remove the screws that secure the chassis to the middle frame Lift the chassis off the middle frame 5 Peel off the tape that adheres the connectors to the display panel 36 ...

Page 37: ...6 Lift the connector latches and disconnect the touchscreen board cables 7 Lift and remove the display panel from the middle frame 37 ...

Page 38: ...8 Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel 38 ...

Page 39: ... antennae around the edges of the base panel 8 Install a system board b antenna module c speakers d processor fan e heat sink assembly f power supply unit g power supply fan h converter board i power button board j intrusion switch k hard drive l optical drive m WLAN card n input output board shield o system board shield p VESA mount bracket q back cover r VESA stand 9 Follow the procedures in Aft...

Page 40: ...d the edges of the computer Tighten the screws to secure the antenna module to the chassis 3 Install a system board b power supply fan c heat sink assembly d power supply unit e processor fan f converter board g power button board h intrusion switch i hard drive j optical drive k WLAN card l input output board shield m system board shield n VESA mount bracket o back cover p VESA stand 4 Follow the...

Page 41: ...n q system board r display panel 3 Disconnect the camera cable from the connector on the camera module Remove the screws that secure the camera to the display panel Remove the camera module from the display panel Installing the Camera 1 Align the camera module to its slot on the display panel 2 Tighten the screws to secure the camera module to the display panel 3 Connect the camera cable to the co...

Page 42: ...ower button board i intrusion switch j hard drive k optical drive l WLAN card m input output board shield n system board shield o touchscreen board p VESA mount bracket q back cover r VESA stand 5 Follow the procedures in After Working Inside Your Computer 42 ...

Page 43: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 44: ...ervice Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM A Size and DIMM B Size PCI Information Displays SLOT1 Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Informa...

Page 45: ...default The internal LAN is enabled with PXE boot Enabled w ImageServer The internal LAN is enabled with ImageServer boot SATA Operation This option configures the operating mode of the integrated SATA hard drive controller Disabled SATA controllers are hidden ATA SATA is configured for ATA mode AHCI selected by default SATA is configured for AHCI RAID On configured to support RAID mode Intel Rapi...

Page 46: ...e or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default Enter the old password Enter the new password Confirm the new password Click OK after entering the password details System Password Allows you to set change or delete the computer password previously called the prima...

Page 47: ...are permitted when an administrator password is set Allow Non Admin Password Changes selected by default TPM Security This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Security selected by default NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes ...

Page 48: ... or disable the option to enter setup when an admin password is set Enable Admin Setup Lockout selected by default Table 5 Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores All selected by default 1 2 Intel Speed Step Allows you to enable or disable the Intel...

Page 49: ... or if Auto Power is set to disabled Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled Disabled Enabled in S5 only Enabled in S4 and S5 This option is disabled by default Fan Control Override Controls the speed of the system fan Fan Control Override not selected NOTE When enabled the fan runs at full speed USB Wake Support This option allows you to enable USB devices ...

Page 50: ...t Option Menu Enable F12 Boot Option menu selected by default Fastboot This option can speed up the boot process bypassing some compatibility steps Minimal Thorough Auto Table 8 Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology Enable Intel...

Page 51: ...Controls the SERR message mechanism Some graphics cards require that the SERR message mechanism be disabled Enable SERR Messages selected by default Table 11 Image Server Option Description Lookup Method Specifies how the ImageServer looks up the server address Static IP DNS selected by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is se...

Page 52: ...levant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client Gateway Displays the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client ...

Page 53: ...ystem Setup password Password that you must enter to access and make changes to the BIOS settings of your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if is not locked and left unattended NOTE Your computer is shipped with the system and setup password feature disabled Assigning a S...

Page 54: ...o delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that ...

Page 55: ...e completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are pe...

Page 56: ... test LED By removing the cable harness in units that do not pass this test you can isolate the failure s cause to an attached device of the power supply For example if the self test LED does not light when you press the button you can remove the connectors from the devices and tests again If the PG LED now lights up one of the attached devices is shorted and holding down the power supply If the L...

Page 57: ... The computer is in power on state The power LED light blinking amber pattern will help you determine a few failures as shown below The Amber LED blinking pattern is as follows the pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long ...

Page 58: ...t and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician System fan failure Possible fan failure CPU fan failure Possible CPU fan failure Hard disk drive failure Possible hard drive failure during POST Hard disk drive read failure Possible hard drive fa...

Page 59: ...nnect the USB device The USB device needs more power for it to function properly Use an external power source to connect the USB device or if the device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not in...

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Page 61: ...eries Intel Core i7 series Total cache Up to 8 MB cache depending on processor type Chipset Intel Q77 Express chipset Table 14 Memory Feature Specification Type up to 1600 MHz unbuffered non ECC dual channel DDR3 configuration Connectors two internally accessible DDR3 SODIMM sockets Capacity 2 GB 4 GB and 8 GB Minimum Memory 2 GB Maximum Memory 16 GB Table 15 Video Feature Specification Video Cont...

Page 62: ...n Network adapter 10 100 1000 Mbps Ethernet LAN on system board Wireless half mini card Wi Fi b g n optional combo half mini card Bluetooth 4 0 and Wi Fi b g n optional Table 18 Cards Feature Specification Mini PCI Express one Table 19 Displays Feature Specification Type 23 inch full HD WLED Maximum resolution 1920 x 1080 Refresh rate 60 Hz Operating angle 170 horizontal 160 vertical Pixel pitch 0...

Page 63: ...ot Table 22 Power Feature Specification Frequency 50 Hz 60 Hz Voltage 100 VAC 240 VAC Input current 90 VAC maximum 2 90 A 180 VAC maximum 1 45 A Coin cell battery 3 V CR2032 lithium coin cell Table 23 Camera optional Feature Specification Image resolution 1 3 megapixel Video resolution HD 720p Diagonal viewing angle 60 degrees Rotational angle 1 degree to 10 degrees Table 24 Stand Feature Specific...

Page 64: ...er Hard Drive activity light White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Camera LED White light solid while light indicates that the camera is on Back panel Link integrity light on integrated network adapter Green a good 10 Mbps connection exists between the network and the computer Orange a good 100 Mbps connection exists bet...

Page 65: ...maximum Operating 10 to 90 non condensing Storage 10 to 95 non condensing Maximum vibration Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock Operating 110 G Storage 160 G Altitude Operating 15 20 m to 3048 m 50 ft to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G2 or lower as defined by ANSI ISA S71 04 1985 65 ...

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Page 67: ...port dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 67 ...