Dell P117F, Service Manual

Page 1: ...Vostro 5620 Service Manual Regulatory Model P117F Regulatory Type P117F001 P117F002 April 2022 Rev A01 ...

Page 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...17 Installing the 3 cell battery 17 Removing the 4 cell battery 18 Installing the 4 cell battery 19 Memory modules 20 Removing the memory module 20 Installing the memory module 21 Solid state drives 23 Removing the M 2 2230 solid state drive 23 Installing the M 2 2230 solid state drive 24 Removing the M 2 2280 solid state drive 25 Installing the M 2 2280 solid state drive 26 Wireless card 27 Remov...

Page 4: ...lling the palm rest and keyboard assembly 55 Chapter 3 Drivers and downloads 57 Chapter 4 BIOS setup 58 BIOS overview 58 Entering BIOS setup program 58 Navigation keys 58 One time boot menu 59 System setup options 59 System and setup password 64 Assigning a system setup password 64 Deleting or changing an existing system setup password 65 Clearing CMOS settings 65 Clearing BIOS System Setup and Sy...

Page 5: ...LCD Built in Self Test BIST 71 Recovering the operating system 71 WiFi power cycle 71 Chapter 6 Getting help and contacting Dell 73 Contents 5 ...

Page 6: ...ng inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have connectors with locking tabs o...

Page 7: ...is 1 6 W NOTE Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slig...

Page 8: ...t once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds...

Page 9: ...and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets NOTE To exit service mode ensure to connect the AC adapter to the ...

Page 10: ...ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw image Base cover M2x7 5 captive screws 2 Base cov...

Page 11: ...stem board M2x1 8 2 USB Type C bracket M2x4 2 Power button with fingerprint reader M2x3 1 I O board M2x3 2 RJ 45 network port assembly M2x5 3 Touchpad M1 6x2 3 Touchpad M2x1 8 2 Display hinges M2 5x5 6 Major components of Vostro 5620 The following image shows the major components of Vostro 5620 Removing and installing components 11 ...

Page 12: ...ard 5 Battery 6 Touchpad 7 Palm rest and keyboard assembly 8 Left speaker 9 Display assembly 10 Right speaker 11 I O board 12 Wireless card bracket 13 Wireless card 14 M 2 2280 solid state drive 15 M 2 2230 solid state drive 12 Removing and installing components ...

Page 13: ...epresentative for purchase options Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer About this task NOTE Before removing the base cover ensure that there is no SD card installed in the SD card slot on your computer Th...

Page 14: ...rk on the sides to open the base cover 4 Lift and slide the base cover off the palm rest and keyboard assembly Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s shows the base cover and provides a visual representation of the installation procedure 14 Removing and i...

Page 15: ...Removing and installing components 15 ...

Page 16: ...lly discharged when the computer no longer turns on when the power button is pressed Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws ...

Page 17: ... this task The following image s indicate the location of the 3 cell battery and provides a visual representation of the removal procedure Steps 1 Peel the tape that secures the battery cable to the battery 2 Disconnect the battery cable from the system board 3 Remove the three screws M2x3 that secure the battery to the palm rest and keyboard assembly 4 Lift the battery off the palm rest and keybo...

Page 18: ...eps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 4 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover About this task The following image s indicate the location o...

Page 19: ... assembly 4 Lift the battery off the palm rest and keyboard assembly Installing the 4 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the 4 cell battery and provides a visual representation of the installation procedure Removing and installing componen...

Page 20: ...nstall the base cover 2 Follow the procedure in After working inside your computer Memory modules Removing the memory module Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover About this task The following image s indicate the loc...

Page 21: ...OTE Your computer has two memory modules installed Repeat steps 1 to 3 for the memory module installed in the second memory slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the memory module and provides a visual representation of t...

Page 22: ...dule into the memory module slot on the system board 4 Press down on the memory module till the securing clips click locking the memory module in place NOTE Repeat steps 1 to 4 for the second memory module being installed into your computer Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 22 Removing and installing components ...

Page 23: ...ounting bracket for the M 2 2230 solid state drive is required The mounting bracket is provided if the M 2 2230 solid state drive is shipped with the computer If you are replacing the M 2 2230 solid state drive with a new M 2 2230 solid state drive use the existing mounting bracket to install the latter M 2 2280 solid state drive If you are replacing the M 2 2280 solid state drive shipped with the...

Page 24: ...your computer depends on the configuration ordered The M 2 slot supports one of the following solid state drives M 2 2230 solid state drive A mounting bracket for the M 2 2230 solid state drive is required The mounting bracket is provided if the M 2 2230 solid state drive is shipped with the computer If you are replacing the M 2 2230 solid state drive with a new M 2 2230 solid state drive use the ...

Page 25: ...s procedure applies only to computers shipped with an M 2 2280 solid state drive installed NOTE The M 2 solid state drive installed on your computer depends on the configuration ordered The M 2 slot supports one of the following solid state drives M 2 2230 solid state drive A mounting bracket for the M 2 2230 solid state drive is required The mounting bracket is provided if the M 2 2230 solid stat...

Page 26: ...ives M 2 2230 solid state drive A mounting bracket for the M 2 2230 solid state drive is required The mounting bracket is provided if the M 2 2230 solid state drive is shipped with the computer If you are replacing the M 2 2230 solid state drive with a new M 2 2230 solid state drive use the existing mounting bracket to install the latter M 2 2280 solid state drive If you are replacing the M 2 2280...

Page 27: ... cover 2 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover About this task The following image s indicate the location of the wir...

Page 28: ... the wireless card 4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the wireless card and provides a visual representation of the installation procedure 28 Removing and ins...

Page 29: ...e 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Silkscreen marking Main White MAIN white triangle Auxiliary Black AUX black triangle 2 Connect the antenna cables to the wireless card 3 Align and place the wireless card bracket on the wireless card 4 Replace the screw M2x3 that secures the wireless card bracket to the system board and palm rest and keyboard assemb...

Page 30: ... and provides a visual representation of the removal procedure Steps 1 Disconnect the fan cable from the system board 2 Remove the two screws M2x3 that secure the fan to the palm rest and keyboard assembly 3 Lift the fan off the palm rest and keyboard assembly Installing the fan Prerequisites If you are replacing a component remove the existing component before performing the installation process ...

Page 31: ...After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover About this task The following image s indicate the location of the coin cell battery and provid...

Page 32: ...talling the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the coin cell battery and provides a visual representation of the installation procedure 32 Removing and installing components ...

Page 33: ...ore working inside your computer 2 Remove the base cover About this task NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it NOTE For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The number of sc...

Page 34: ...puter that supports the integrated Graphics Processing Unit GPU Steps 1 In reverse sequential order 7 6 5 4 3 2 1 or 4 3 2 1 whichever is applicable loosen the seven or four captive screws whichever is applicable that secure the heat sink to the system board 2 Lift the heat sink from the system board 34 Removing and installing components ...

Page 35: ...rease provided in the kit to ensure that thermal conductivity is achieved NOTE The number of screws on the heat sink varies depending on the graphic card configuration ordered The following image s indicate the location of the heatsink and provides a visual representation of the installation procedure NOTE This is the heatsink for your computer that supports the discrete Graphics Processing Unit G...

Page 36: ...Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover About this task The following image...

Page 37: ... secure the left display hinge to the system board 4 Open the left display hinge at an angle of 90 degrees 5 Peel the clear adhesive tape 6 Open the latch and disconnect the display cable from the system board 7 Remove the display cable from the routing guides on the palm rest and keyboard assembly 8 Gently lift the palm rest and keyboard assembly off the display assembly Removing and installing c...

Page 38: ...n of the installation procedure Steps 1 Place the display assembly on a clean and flat surface with the display panel facing up 2 Gently place the palm rest and keyboard assembly under the display hinges 3 Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the system board 4 Replace the three screws M2 5x5 that secure the left display hinge to ...

Page 39: ...over 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover About this task NOTE A RJ 45 Network Port assembly for the I O board is required...

Page 40: ...the I O board 5 Peel the clear adhesive tape and lift the latch of the I O board cable 6 Disconnect the I O board cable from the I O board 7 Disconnect the coin cell battery cable from the I O board 8 Lift the fingerprint reader cable connector latch and disconnect the optional fingerprint reader cable from the I O board 9 Remove the screw M2x3 that secures the I O board to the palm rest and keybo...

Page 41: ...his task NOTE A RJ 45 Network Port assembly for the I O board is required If you are replacing the I O board transfer the existing RJ 45 Network Port assembly to the replacement I O board The following image s indicate the location of the I O board and provides a visual representation of the installation procedure Removing and installing components 41 ...

Page 42: ...sembly with the screw holes of the I O board 10 Replace the three screws M2x5 that secure the RJ 45 Network Port assembly to the I O board 11 Close the right display hinge 12 Replace the three screws M2 5x5 that secure the right display hinge of the display assembly to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Touchpad Removin...

Page 43: ...fore performing the installation process About this task The following image s indicate the location of the touchpad and provides a visual representation of the installation procedure Steps 1 Slide the touchpad onto the palm rest and keyboard assembly 2 Replace the two screws M2x1 8 that secure the touchpad to the palm rest and keyboard assembly 3 Align the touchpad bracket and place it on the pal...

Page 44: ...r computer 2 Remove the base cover About this task NOTE The wireless card antennas are attached to the speakers as an assembly and cannot be separated for individual replacement Services will replace the speakers and the wireless antennas as an assembly part The following image s indicate the location of the speakers and provides a visual representation of the removal procedure 44 Removing and ins...

Page 45: ...pad connector on the system board and disconnect the touchpad cable 4 Remove the speakers cable from the routing guides on the palm rest and keyboard assembly 5 Disconnect the speaker cable 6 Lift the speakers along with their cables off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the ins...

Page 46: ...ers on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Adhere the tapes that secure the speaker cable to the palm rest and keyboard assembly 4 Connect the touchpad cable and close the latch of the touchpad connector on the system board 5 Connect the keyboard cable and close the latch of the keyboard connector on the ...

Page 47: ...e cover 3 Remove the memory module 4 Remove the M 2 2230 solid state drive or M 2 2280 solid state drive whichever is applicable 5 Remove the wireless card 6 Remove the heatsink About this task The following image s indicate the location of the system board and provides a visual representation of the removal procedure 1 Display cable connector 2 Power cable connector 3 Keyboard backlight cable con...

Page 48: ...connect the display cable from the system board 5 Peel the adhesive tape and disconnect the power adapter port cable from the system board 6 Peel off the adhesive tape that secures the power adapter port cable to the system board 7 Remove the two screws M2x4 that secure the Type C port bracket to the system board 8 Lift the Type C port bracket off the system board 9 Release the latch of the keyboa...

Page 49: ...from the system board 14 Remove the two screws M2x1 8 that secure the system board to the palm rest and keyboard assembly 15 Lift the system board at angle off the palm rest and keyboard assembly to clear the ports from the port openings Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation process About this tas...

Page 50: ... 6 Connect the I O board cable to the system board close the latch of the I O board connector and replace the clear adhesive tape on the cable 7 Connect the touchpad cable to the touchpad connector on the system board and close the latch 8 Connect the keyboard cable to the keyboard connector on the system board and close the latch 9 Connect the keyboard backlit cable to the keyboard backlit connec...

Page 51: ...ssembly Next steps 1 Install the heatsink 2 Install the wireless card 3 Install the M 2 2230 solid state drive or M 2 2280 solid state drive whichever is applicable 4 Install the memory module 5 Install the base cover 6 Follow the procedure in After working inside your computer Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1 ...

Page 52: ...ollowing image s indicate the location of the power button and provides a visual representation of the installation procedure Steps 1 Align the screw hole on the power button with the screw hole on the palm rest and keyboard assembly 2 Place the power button on the palm rest and keyboard assembly 3 Replace the screw M2x3 that secures the power button to the palm rest and keyboard assembly 4 Replac...

Page 53: ... hinge to the system board 2 Open the left display hinge at an angle of 90 degrees 3 Peel the adhesive tape and disconnect the power adapter port cable from the system board 4 Peel the adhesive tape that secures the power adapter port cable to the system board 5 Lift the power adapter port and the cable off the palm rest and keyboard assembly Installing the power adapter port Prerequisites If you ...

Page 54: ...ase cover 2 Follow the procedure in After working inside your computer Palm rest and keyboard assembly Removing the palm rest and keyboard assembly Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see step 6 in Before working inside your computer 2 Remove the base cover 3 Remove the memory module 4 Re...

Page 55: ...with the palm rest and keyboard assembly NOTE The palm rest and keyboard assembly includes the following components Palm rest Keyboard Wireless antenna 2 Installing the palm rest and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the palm rest an...

Page 56: ...l the system board 4 Install the power adapter port 5 Install the power button 6 Install the I O board 7 Install the coin cell battery 8 Install the fan 9 Install the display assembly 10 Install the 3 cell battery or 4 cell battery whichever is applicable 11 Install the wireless card 12 Install the M 2 2230 solid state drive or M 2 2280 solid state drive whichever is applicable 13 Install the memo...

Page 57: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 57 ...

Page 58: ...g or disabling base devices BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the...

Page 59: ...led devices the items that are listed in this section may or may not be displayed Table 4 System setup options Main menu Main System Time Displays the current system time of the computer in HH MM SS format System Date Displays the ownership date of the computer in MM DD YYYY format BIOS Version Displays the BIOS version of the computer Product Name Displays the system model name of the computer Se...

Page 60: ...OST when Battery Level is Critically low Options are Enabled Default Disabled Function Key Behavior Allows to reverse Function Key Primary behavior with secondary Options are Multimedia Key Default Function Key Battery Health Shows Battery Health and Charge Status Camera Allows to Switch on switch off the Camera Options are Enabled Default Disabled Battery Charge Configuration Displays the Battery...

Page 61: ...ue failed boot attempts Options are Off 1 2 Default 3 Support Assist OS Recovery Enabled Support Assist OS recovery on failed boot attempts Options are Disabled Enabled Default Keyboard Illumination Allows to Switch on switch off the Keyboard backlight Options are Disable Dim Bright Default Keyboard Backlight with AC Allows to permanently turn off turn on the Keyboard backlight without the AC adap...

Page 62: ...ord System Password Displays the status of the computer password Asset Tag Displays and allows to edit the Asset Tag of the computer Admin Password Set change or delete the administrator password System Password Set change or delete the computer password Password Change Set the status to allow User to set the System Password The options are Permitted Default Disabled Absolute Set the Status of the...

Page 63: ...t SHA 256 Provides the BIOS and the TPM to use the SHA 256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot The options are Disabled Enabled Default Clear Clears the TPM owner information and returns the TPM to the default state The options are Disabled Default Enabled PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface PPI When enabled this setting w...

Page 64: ... the Setup System and setup password Table 9 System and setup password Password type Description System password Password that you must enter to log in to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer You can create a system password and a setup password to secure your computer CAUTION The password features provide a basic ...

Page 65: ...sword Status is Unlocked 3 Select System Password update or delete the existing system password and press Enter or Tab 4 Select Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and ...

Page 66: ...fter the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information search in the Knowledge Base Resource at www dell com support Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu see the knowledge base article 00013...

Page 67: ...s a boot option for your computer If the option is listed then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One Time boot menu can use this function Updating from the One Time boot menu To update your BIOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIO...

Page 68: ...cks and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covere...

Page 69: ...status light patterns and associated problems NOTE The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty Table 10 Diagnos...

Page 70: ...re completed successfully View error messages that indicate if problems were encountered during the test NOTE Some tests are meant for specific devices and require user interaction Ensure that you are present in front of the computer when the diagnostic tests are performed For more information see SupportAssist Pre Boot System Performance Check Built in self test BIST M BIST M BIST Built In Self T...

Page 71: ...colors white black and red 7 Carefully inspect the screen for abnormalities any lines fuzzy color or distortion on the screen 8 At the end of the last solid color red the system will shut down NOTE Dell SupportAssist Pre boot diagnostics upon launch initiates an LCD BIST first expecting a user intervention confirm functionality of the LCD Recovering the operating system When your computer is unabl...

Page 72: ...ders provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 72 Troubleshooting ...

Page 73: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...