Appendix C
J-SRX240 Services Gateway Interface Cable Specifications and Connector
Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Interface Cable and Wire Specifications for the J-SRX240 Services Gateway . . . 127
RJ-45 Connector Pinouts for the J-SRX240 Services Gateway Ethernet Port . . . 128
RJ-45 Connector Pinouts for the J-SRX240 Services Gateway Console Port . . . 128
RJ-11 Connector Pinouts for the J-SRX240 Services Gateway with Integrated
Convergence Services FXO and FXS Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Appendix D
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Diagnostics Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Locating a J-SRX240 Services Gateway Component Serial Number and Agency
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Packing the J-SRX240 Services Gateway and Components for Shipment . . . . . 136
Dell Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Part 5
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
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Table of Contents
Summary of Contents for PowerConnect J-SRX240
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