Dell PowerEdge 2650, Service Manual

Page 1: ...omputer Corporation Intel is a registered trademark and Xeon is a trademark of Intel Corporation Microsoft MS DOS Windows NT and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in tradema...

Page 2: ...t the user to the appropriate user documentation for the correct procedure No Proceed to External Visual Inspection External Visual Inspection Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the system monitor or other peripherals such as a keyboard mouse or other external equipment A quick check of all the switches controls ...

Page 3: ... Codes l System error messages These messages can indicate problems or provide status information If a system error message appears see System Messages l Diskette drive and hard drive access indicators These indicators light up in response to data being transferred to or from the drives If either if these indicators fails to light up during the boot routine troubleshoot the diskette drive or hard ...

Page 4: ...skette If the system fails to boot see Obtaining Technical Assistance When you start the diagnostics a message is displayed telling you that the diagnostics is loading The Diagnostics menu appears The menu allows you to run all or specific diagnostic tests or to exit system diagnostics For a quick check of the system select Test All Devices and then select Quick Tests This option runs only the dev...

Page 5: ...provided to assist you For more information on these help tools see Getting Help in your Installation and Troubleshooting Guide Back to Contents Page ...

Page 6: ...tem identification button See Figure 3 3 to locate the back panel system identification button and indicator When either of the identification buttons is pushed the identification indicator on the back blinks until one of the buttons is pushed again If the bezel is installed the system status indicator will also blink If an indicator is connected to the back panel system status indicator connector...

Page 7: ...r Provides information on power status see Power Indicator Codes CD and diskette drive indicators Indicates read or write access to the respective drive hard drive indicators Provide information on the status of the respective hard drive see Hard Drive Indicator Codes NIC indicators Indicate whether the NIC has a valid link to the network see NIC Indicator Codes Status LCD Can signify when the sys...

Page 8: ...us Indicators System identification indicator Signifies when the system is operating correctly or when the system needs attention and can identify a particular system see System Identification Indicators System identification button Can be used to identify a particular system see System Identification Indicators Expansion slots The expansion cards are installed on the system s riser board see Figu...

Page 9: ... operation drive online code appears Table 3 5 Power Supply Indicator Codes Indicator Indicator Code Power on Green indicates that the power supply is operational Fault Red indicates a problem with the power supply fan failure voltage error etc Power present Green indicates that power is present at the power supply and that the system is connected to a power source Table 3 6 Hard Drive Indicator C...

Page 10: ...rs The display codes are presented in two color combinations l White characters on a blue background Information only no action is required l Amber characters on a black background The system needs attention Table 3 9 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the SEL For information on the SEL and configuring s...

Page 11: ... E0212 VOLT BP 3 3 E0212 VOLT BP 5 E0212 VOLT CPU VRM Microprocessor VRM voltage is out of acceptable range faulty or improperly installed microprocessor VRM faulty system board Ensure that supported VRMs of the same type are properly installed If the problem persists replace the VRMs see Figure 4 29 If the problem persists replace the system board see System Board E0212 VOLT NIC 1 8V Integrated N...

Page 12: ...s E0F04 POST DMA REG Faulty system board Replace the system board see System Board E0F04 POST KYB CNTRL Faulty keyboard controller faulty system board Replace the system board see System Board E0F04 POST MEM RFSH Main memory refresh verification failure Ensure that the memory modules are properly installed If the problem persists replace the faulty memory module s see Memory Modules E0F04 POST PIC...

Page 13: ...securely connected to the SCSI backplane board If the problem persists replace the backplane board see SCSI Backplane Board NOTE If you receive a system message that is not listed in Table 3 10 check the documentation for the application program that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 3 10 Syste...

Page 14: ... connector If the problem persists replace the keyboard If the problem persists replace the system board see System Board Keyboard data line failure Keyboard failure Keyboard stuck key failure Memory address line failure at address read value expecting value Faulty or improperly installed memory modules Ensure that the memory modules are properly installed If the problem persists replace the fault...

Page 15: ...stem Board Unsupported CPU combination Microprocessor s is not supported by the system Update the BIOS firmware Download the latest firmware from the Dell Support website at support dell com If the problem persists install a supported microprocessor combination see Microprocessors Unsupported CPU stepping detected Unsupported DIMM detected in the RAID DIMM slot RAID memory module is not supported ...

Page 16: ... Check the keyboard cable and connector If the problem persists replace the keyboard If the problem persists replace the system board see System Board 3 3 1 CMOS failure Replace the system board see System Board 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video memory test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace test failure 3 4 3 ...

Page 17: ...e Alert Messages The optional systems management software generates alert messages for your system For example the software generates messages that appear in the SNMP trap log file Alert messages consist of information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page NOTE ...

Page 18: ...dules in the six memory module sockets on the system board l Support for up to five 1 inch internal Ultra3 SCSI hard drives with hot plug capacity when using the optional ROMB card l A single 1 44 MB 3 5 inch diskette drive l An IDE CD or DVD drive l Up to two hot pluggable 500 W AC or DC power supplies in a 1 1 redundant configuration l Hot pluggable system cooling fans and two additional fans in...

Page 19: ...ing fan malfunctions if a microprocessor overheats or if a power supply or VRM fails For information about the systems management option see your systems management software documentation l The system simplifies removing and replacing components You can replace microprocessors or memory modules without removing the system board The SCSI backplane board and hard drive carriers eliminate the extensi...

Page 20: ...l information files sometimes called readme files may be installed on the hard drive to provide last minute updates about technical changes to the system or advanced technical reference material intended for experienced users or technicians Technical Specifications The System Information document provides important safety and regulatory information Warranty information might be included within thi...

Page 21: ... supply Wattage 500 W DC Voltage 40 72 VDC 17 0 A Output hold up time 0 5 ms minimum Maximum inrush current under typical line conditions and over the entire system ambient operating range the inrush current may reach 40 A per power supply for 500 ms or less System battery CR2032 3 0 V lithium coin cell Physical Height 8 56 cm 3 375 inches Width 48 26 cm 19 0 inches Depth 69 85 cm 27 5 inches Weig...

Page 22: ...Back to Contents Page Operating 16 to 3 048 m 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft ...

Page 23: ...ates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure 5 1 shows an example of a jumper Figure 5 1 Example Jumpers A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jump...

Page 24: ... The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings are retained at system boot The configuration settings are cleared at next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information SPARE T...

Page 25: ...Table 5 2 System Board Connectors Connector Description BATTERY System battery BANKn_x Memory modules 6 where n is the bank and x is the slot in the bank FANn Cooling fans l 1 2 system fans l 3 4 microprocessors 2 l 5 6 optional l 7 expansion cards PROC n Microprocessors 2 RAID_BAT Battery cable for optional integrated RAID controller RAID_DIMM Memory module for optional integrated RAID controller...

Page 26: ...SCSI Backplane Board Connectors Figure 5 5 shows the location of the connectors on the SCSI backplane board Figure 5 5 SCSI Backplane Board Components Back to Contents Page ...

Page 27: ...dures in this section l Key to the system keylock l 2 Phillips screwdriver l Wrist grounding strap System Orientation The illustrations in this document are based on the positioning of the system as shown in Figure 4 1 Figure 4 1 System Orientation Recommended Tools System Orientation Bezel System Cover Inside the System Control Panel Cable Cover Front Panel I O Board Control Panel System Fans Sys...

Page 28: ...ezel 4 Pull the bezel away from the system see Figure 4 2 Figure 4 2 Removing the Bezel Replacing the Bezel 1 Fit the tabs on the right end of the bezel into the corresponding slots in the front panel 2 Rotate the left end of the bezel toward the system to secure the left end of the bezel 3 Using the system key lock the bezel System Cover To upgrade or troubleshoot the system remove the system cov...

Page 29: ...erior view of the system Figure 4 4 Inside the System The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The expansion card cage accommodates up to three full length PCI or PCI X expansion cards The system provides space for a 3 5 inch diskette drive and a C...

Page 30: ...ont Panel I O Board The front panel I O board provides connectors for PS 2 keyboard and mouse video and USB devices Removing the Front Panel I O Board 1 Remove the control panel cable cover see Removing the Control Panel Cable Cover 2 Remove the two screws that secure the front panel I O board in the system see Figure 4 6 3 Pull the front panel I O board away from the front panel to disconnect the...

Page 31: ...m see Figure 4 7 l Two screws at the top of the control panel assembly that secures the assembly to the front panel l One screw at the bottom of the control panel that secures the assembly to the bottom of the chassis 4 Slide the control panel assembly away from the front panel 5 Lift the assembly and disconnect the cable from the control panel board see Figure 4 7 6 Lift the assembly out of the s...

Page 32: ...he following hot pluggable cooling fans l Two system fans l One expansion card fan l One microprocessor fan for each installed microprocessor The system may also include other optional hot pluggable fans Removing a Cooling Fan 1 Remove the cover see Removing the Cover 2 Pull the fan straight up to clear the chassis see Figure 4 8 Figure 4 8 Removing and Installing a Cooling Fan CAUTION Before you ...

Page 33: ...hassis wall b Rotate the bottom of the bracket toward the inside of the chassis and then lift the bracket out of the system Figure 4 9 Removing and Replacing the System Fan Bracket NOTE The procedure for installing each individual fan is the same CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTE After installing a new fan all...

Page 34: ...e chassis see Figure 4 10 3 Pull the power supply straight out to clear the chassis see Figure 4 10 Figure 4 10 Removing and Installing a Power Supply CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document CAUTION DC power supplies require a safety ground wire connected to the grounding post on the system see Figure 3 3 An energy hazar...

Page 35: ...e Cover 3 Disconnect all expansion card cables 4 Rotate the expansion card cage lever up until the cage is released from the chassis see Figure 4 11 5 Lift the cage straight up to clear the chassis see Figure 4 11 Figure 4 11 Removing and Installing the Expansion Card Cage NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whet...

Page 36: ...hange after the operating system loads Installing an expansion card with its own PCI bridge chip in an expansion slot earlier in the PCI bus scan order than the boot controller can cause the renumbering of the boot controller PCI bus number To allow your operating system to properly use the boot controller expansion card install the boot controller card such as a RAID or SCSI controller card in ex...

Page 37: ...e the expansion card latch see Figure 4 12 The card guide latch closes automatically as the card is seated in the connector Figure 4 12 Installing an Expansion Card 9 Replace the expansion card cage see Replacing the Expansion Card Cage 10 Reconnect all expansion card cables including those for the new card See the documentation that came with the card for information about its cable connections 1...

Page 38: ...s and the chassis intrusion switch Removing the Expansion Card Riser Board 1 Remove the expansion card cage see Removing the Expansion Card Cage 2 Remove all expansion cards see Removing an Expansion Card 3 Remove the expansion card riser board see Figure 4 13 a Loosen the thumbscrew on the card guide latch bracket b Rotate the card guide latch bracket c Loosen the thumbscrew on the riser board d ...

Page 39: ...e to 6 GB by installing combinations of 128 256 512 MB and 1 GB registered DDR SDRAM modules You can purchase memory upgrade kits as needed Memory Module Installation Guidelines Memory module connectors are arranged in pairs labeled A and B Each pair of modules forms a single bank See Figure 5 3 to identify memory module connectors on the system board When you install memory modules follow these g...

Page 40: ...eir connectors 8 Run the system memory test in system diagnostics Installing Memory Modules 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover 3 Locate the memory module connectors in which you will install a memory module see Figure 5 3 4 Press down and outward on the memory module connector eject...

Page 41: ... module pops out of the connector see Figure 4 14 5 Repeat steps 3 and 4 of this procedure to remove any other memory modules 6 Perform steps 4 through 8 of the procedure in Performing a Memory Upgrade CD and Diskettes Drives A CD drive and a diskette drive mount together on a tray that slides in the front panel and connects to the controllers on the system board through the SCSI backplane board R...

Page 42: ...ft the diskette drive up and to the right away from the drive tray Figure 4 16 Removing and Replacing the CD and Diskette Drives Replacing the CD and Diskette Drives on the Tray 1 Install the diskette drive on the drive tray see Figure 4 16 a Lower the left side of the drive to the tray with the tray s pins aligned with the drive s holes b Pull the drive securing lever to the right and lower the r...

Page 43: ...ivet collars from the board c Lift the board away from the tray bracket Figure 4 17 Removing the CD Diskette Drive Cable Replacing the CD Diskette Drive Cable 1 Replace the drive cable assembly on the tray bracket see Figure 4 17 a Align the holes in the cable assembly board with the holes in the tray bracket b Replace the two rivet collars in the board c Replace the two rivets that secure the boa...

Page 44: ...are the jumper and switch settings with those in the drive documentation Change any settings necessary for your system s configuration 3 Connect the tape drive s interface cable to the external SCSI connector on the controller card 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 5 Perform a tape backup and verification test with the drive a...

Page 45: ...able is connected to the SCSIB backplane board connector the SCSI backplane daughter card must be installed to activate the 2 3 split configuration Otherwise the system will display an error message See Figure 5 5 to locate the connectors on the SCSI backplane board Removing a Hard Drive 1 Remove the bezel see Removing the Bezel 2 Take the hard drive offline and wait until the hard drive indicator...

Page 46: ...rated RAID Controller To activate the integrated RAID controller you must install three components the RAID controller memory module hardware key and battery Activating the Integrated RAID Controller NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damag...

Page 47: ... with the latches on each end of the connector see Figure 4 21 See Figure 5 3 to locate the RAID hardware key on the system board 8 Press on the hardware key with your thumbs while pulling up on the ejectors with your index fingers to lock the hardware key into the connector Figure 4 21 Installing the RAID Hardware Key 9 Connect the battery cable to the RAID battery cable connector on the system b...

Page 48: ... 5 5 to locate the SCSI controller connectors on the SCSI backplane board Route the SCSI cables over the SCSI backplane board to the expansion card cage 6 Connect the external SCSI devices to the card s external connector on the system s back panel If you are attaching multiple external SCSI devices daisy chain the devices to each other using the cables shipped with each device 7 Replace the cover...

Page 49: ...ughter Card 5 Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2 3 split backplane l If a RAID controller card is not installed no cables are required to use either the onboard SCSI controller or optional integrated RAID controller in either a 1 x 5 or 2 3 split configuration l If a RAID controller card is installed cables can be connected fro...

Page 50: ...it stops see Removing the System Board Tray 5 Remove the SCSI backplane daughter card if it is installed see Removing the SCSI Backplane Daughter Card 6 Remove the CD diskette drive tray see Removing the CD Diskette Drive Tray 7 Remove all hard drives see Removing a Hard Drive 8 Loosen thumbscrew that secures the SCSI backplane board in the system see Figure 4 24 9 Slide the backplane board toward...

Page 51: ... read the safety instructions in your System Information document CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTICE To avoid damage to the system align the bottom of the backplane board in the board s mounting grooves before rotating the top of the board onto the grounding tabs see Figure 4 24 System Board Tray See Figure 5...

Page 52: ...ng the System Board Tray Microprocessors CAUTION Before you perform this procedure read the safety instructions in your System Information document CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTICE To prevent damage to the system board tray levers rotate the levers simultaneously to remove or replace the system board tray N...

Page 53: ...processors are different speeds both will operate at the speed of the slower microprocessor NOTE A microprocessor must be installed in socket 1 and a VRM must be installed for each installed microprocessor To identify microprocessors and VRMs see Figure 5 3 NOTE In a single microprocessor system the microprocessor must be installed in the PROC 1 socket CAUTION Before you perform this procedure rea...

Page 54: ...n the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the microprocessor in the socket 11 Place the new heat sink on top of the microprocessor see Figure 4 27 12 Orient the securing clips as shown in Figure 4 27 NOTICE Be careful not to bend any of the pins when removing the microprocessor Bending the pins can permanently da...

Page 55: ...B Advanced If only one microprocessor is installed a message similar to the following appears One 1 8 GHz Processor Processor Bus 400 MHz L2 cache 512 KB Advanced 20 Confirm that the top line of the system data area in the System Setup program correctly identifies the installed microprocessor s see Using the System Setup Program 21 Exit the System Setup program 22 Run the system diagnostics to ver...

Page 56: ...tem Board 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover 3 Remove the power supplies see Removing a Power Supply 4 Remove the cooling fans see Removing a Cooling Fan 5 Remove the system fan bracket see Removing the System Fan Bracket 6 Remove the expansion card cage see Removing the Expansion C...

Page 57: ...he integrated RAID controller see Activating the Integrated RAID Controller 6 Install the memory modules see Installing Memory Modules 7 Replace the expansion card cage see Replacing the Expansion Card Cage 8 Replace the system fan bracket see Replacing the System Fan Bracket 9 Replace the cooling fans see Replacing a Cooling Fan 10 Replace the power supplies see Replacing a Power Supply 11 Replac...

Page 58: ...etwork If you wait too long and your operating system begins to load into memory let the system complete the load operation and then shut down the system and try again You can also enter the System Setup program by responding to certain error messages See Responding to Error Messages Responding to Error Messages If an error message appears on your monitor screen while the system is starting up mak...

Page 59: ... modules are installed in each bank Disabled one or two memory banks are populated with the same type and size memory modules or the memory banks are populated with different types of memory modules Disabled and Spare Bank Enabled three memory banks are populated with the same type and size memory modules l OS Install Mode Determines the maximum amount of memory available to the operating system O...

Page 60: ...to confirm your selection Integrated Devices Screen This screen is used to configure the following devices l Embedded RAID Controller Both channels A and B have the same settings The configurable options will vary depending on whether the optional ROMB card is installed With optional ROMB card installed To turn on the RAID functionality of the optional ROMB card select RAID Enabled Select Off to t...

Page 61: ... forget a system password you must remove the system cover to change a jumper setting that disables the system password feature see Disabling a Forgotten Password Note that this erases the setup password at the same time Assigning a System Password Before you can assign a system password you must enter the System Setup program and check the System Password option When a system password is assigned...

Page 62: ...em displays the following message Incorrect password Number of unsuccessful password attempts 3 System halted Must power down The number of unsuccessful attempts made to enter the correct system password can alert you to an unauthorized person attempting to use your system Even after your system is turned off and on the previous message is displayed each time an incorrect or incomplete system pass...

Page 63: ...wever you cannot disable or change an existing system password Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press Enter to access the setup password window and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup pa...

Page 64: ...ur system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign new passwords using the System Setup program see Assigning a System Password and Assigning a Setup Password Back to Contents Page ...

Page 65: ... of Intel Corporation Microsoft MS DOS Windows NT and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own Back to Contents Page NOTE A NOTE in...