Dell PowerEdge 4400, Owner'S Manual

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Dimension 4400 ...

Page 2: ...cision DellPlus and DellNet are trademarks of Dell Computer Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprieta...

Page 3: ...ng Up Connecting a Printer 16 Parallel Printer 16 USB Printer 17 Installing the Printer Driver 18 Transferring Information to a New Computer Windows XP Only 19 Setting Up a Home and Office Network Windows XP Only 20 Turning Off the Computer 20 Windows XP 20 Windows 2000 21 2 Solving Problems Finding Solutions 24 Accessing Help Files 26 Power Problems 26 Start Up Error Messages 27 ...

Page 4: ... file to a floppy disk 37 If you cannot play a music CD or install a program from a CD 38 If you cannot play a DVD movie 39 If the CD RW drive stops writing 39 If you have a hard drive problem 40 Network Problems 40 Microsoft Windows Error Messages 41 General Program Problems 43 A program crashes 43 A program stops responding 43 A program error causes the system to lock up 43 A solid blue screen a...

Page 5: ...oint 52 Restoring the Computer to an Earlier Operating State 53 Undoing the Last System Restore 54 Reinstalling Windows XP 54 Reinstalling Windows 2000 56 3 Adding Parts Front and Back View of the Computer 60 Reattaching the Front Door and Hinge Arms 62 Reattaching the Front Door 62 Reattaching the Hinge Arms 63 Opening the Computer Cover 65 Looking Inside Your Computer 67 System Board 68 Adding C...

Page 6: ...Installed Software and Peripherals 99 Definition of Third Party Software and Peripherals 99 Contacting Dell 100 Contact Numbers and Addresses 100 Returning Items for Warranty Repair or Credit 114 Regulatory Information 115 FCC Notices U S Only 116 Battery Disposal 118 NOM Information Mexico Only 119 Información para NOM únicamente para México 120 Limited Warranties and Return Policy 121 One Year L...

Page 7: ... Only 133 Two Year Limited Warranty Canada Only 135 Three Year Limited Warranty Canada Only 138 Total Satisfaction Return Policy U S and Canada Only 142 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 143 Index 145 ...

Page 8: ...8 Contents ...

Page 9: ...tage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V 230 V 50 Hz in most of Europe the Middle East and the Far East Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the netw...

Page 10: ...nings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Ergonomic Computing Habits CAUTION Improper or prolonged keyboard use may result in...

Page 11: ...sing the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse Let your upper arms hang naturally at your sides Sit erect with your feet resting on the floor and your thighs level When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper post...

Page 12: ...o not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely 1 Turn off the computer see page 20 2 Turn off all devices monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user arms at desk level feet flat on the floor ...

Page 13: ...at both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components on a card Hold a card by its edges or by its metal bracket CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufact...

Page 14: ...14 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 15: ...l l c o m s u p p o r t d e l l c o m S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only Turning Off the Computer ...

Page 16: ...inter to connect it to the computer If no information is provided see the following sections Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Turn off the computer see page 20 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the...

Page 17: ...e Installing the Printer Driver on page 18 USB Printer Follow the instructions that came with the USB printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Install the printer driver if necessary see the following section HINT You can connect USB devices while the computer is turned on 2 Attach the USB printer cable to the USB connector ...

Page 18: ...n using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came wit...

Page 19: ...the source computer and then you import the data to the new computer If the source computer uses another Windows operating system the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer You may transfer the data to the new computer over a network or serial connection or you may store it on a removable medium such as a floppy disk ...

Page 20: ...net enables the integrated firewall provided with Windows XP 4 Complete the checklist and required preparations and then return to the Network Setup Wizard 5 Follow the instructions on the screen NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button HINT If you are having difficulty turning off your computer see General Program ...

Page 21: ...ck the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes 5 Turn off your monitor and any other devices connected to power ...

Page 22: ...22 Setting Up w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 23: ...s Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems Microsoft Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP Reinstalling Windows 2000 ...

Page 24: ... o m s u p p o r t d e l l c o m Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 26 See page 27 Get technical assistance from Dell See page 100 ...

Page 25: ...Solving Problems 25 See page 28 See page 30 See page 31 See page 34 See page 36 See page 37 See page 37 See page 40 See page 43 See page 33 See page 41 See page 44 See page 46 See page 46 ...

Page 26: ...hat describes your problem 4 Follow the instructions shown on the screen TO ACCESS HELP IN WINDOWS 2000 1 Click the Start button and then click Help 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem and then click Display 5 Follow the instructions shown on the screen CHECK THE POWER LIGHT When the pow...

Page 27: ...ERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference power extension cables keyboard and mouse extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet CHECK THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in the Help and ...

Page 28: ...ess a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE COMPUTER AND MONITOR POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and removing the cable s...

Page 29: ...n cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality DEGAUSS DEMAGNETIZE THE MONITOR See the documentation that came with your monitor RUN THE MONITOR SELF TEST See the documentation that came with your monitor RESTORE THE RECOMMENDED SETTINGS Restore...

Page 30: ...ERRUPT REQUEST CONFLICTS See page 49 ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers ADJUST THE SPEAKER CONTROLS If your speakers have volume controls adjust the volume bass or treble to eliminate distortion VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the START HERE sheet for your computer and the...

Page 31: ...eaker documentation for diagnostics instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE SOUND AUDIO DRIVER See page 47 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 49 VERIFY THE PRINTER C...

Page 32: ...ter Port Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT1 Printer Port TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL TH...

Page 33: ...button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Ports Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER See page 18 CHECK FOR INTERRUPT REQUEST C...

Page 34: ...has either a LINE IN label or a connector shaped icon next to it Make sure you hear a click when you insert the telephone line connector CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax ...

Page 35: ...000 1 Click the Start button point to Settings and then click Control Panel 2 Double click Phone and Modems If multiple entries for the same modem or modems are listed but not installed delete the entries restart the computer and repeat steps 1 and 2 3 Click the Modems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Query Modem to verify that the...

Page 36: ...UTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse will appear to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not ...

Page 37: ...ONFLICTS See page 49 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP Click the Start button and then click My Computer In Windows 2000 double click the My Computer icon on the Windows desktop If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH A...

Page 38: ...ppy disk write protected ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the speaker icon in the lower right corner of your screen In Windows 2000 double click the speaker icon in the lower right corner of your screen If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the...

Page 39: ... is automatically disabled when headphones are connected to the computer s front panel headphone jack CHECK FOR INTERRUPT REQUEST CONFLICTS See page 49 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP Click the Start button and then click My Computer In Windows 2000 double click the My Computer icon on the Windows desktop If the DVD drive is not listed perform a full scan with your antivirus...

Page 40: ...erties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start CHECK FOR INTERRUPT REQUEST CONFLICTS See page 49 CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER A green lig...

Page 41: ...OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so try running the program that you want to use first THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on...

Page 42: ... 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Change or Remove Program icon 6 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Change Remove and follow the prompts on th...

Page 43: ...URN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform a Microsoft Windows shutdown TURN THE COMPUTER OFF If your comp...

Page 44: ...RAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 On the welcome screen click Next Follow the instructions on the screen REVIEW MODEM PROBLEMS See page 34 ...

Page 45: ...p down menu for example 70 7 Click Apply and then click OK Windows 2000 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Phone and Modems Options icon 3 In the Locations window select the location for which you want to disable call waiting and then click Edit 4 Ensure that To disable call waiting dial is checked and then select the proper code according to...

Page 46: ...Dell Technical Support Policy on page 98 for a description of the hardware and software support provided by Dell E MAIL DELL Go to the Dell Support website and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours See Dell Technical Support Policy on page 98 for a description of the hardwa...

Page 47: ...to the CD or DVD drive If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD Installation program starts follow the prompts on the screen 3 When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD into the CD or DVD drive 5 At the ...

Page 48: ... are not part of your computer Only reinstall the specific drivers for hardware included in your computer Otherwise your computer might not work correctly 4 Select a topic in the Topic list If you select Drivers in the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback The Windows XP Device Driver R...

Page 49: ...erties window so you can determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices 6 Double click the malfunctioning device type in the Device Manager list 7 Double click the icon for the specific device in the expanded list The Properties window appears 8 Resolve any IRQ conflicts If there is an IRQ conflict the Device stat...

Page 50: ...u can determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices 8 Double click the malfunctioning device type in the Device Manager list 9 Double click the icon for the specific device in the expanded list The Properties window appears 10 If there is an IRQ conflict the Device status area in the Properties window reports wha...

Page 51: ...s an operating system problem you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier operating state System Restore does not cause you to lose personal files stored in the My Documents folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to a point before you installed a program the program s data f...

Page 52: ... you can manually create restore points or you can use the System Restore Wizard to create the restore points for you To use the System Restore Wizard click the Start button click Help and Support click System Restore and then follow the instructions on the screen You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights Man...

Page 53: ...ter The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use...

Page 54: ...g the Windows XP operating system to correct a problem try correcting the problem by performing a Windows XP System Restore see page 51 NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you rei...

Page 55: ...ition recommended Then follow the instructions on the screen 8 The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input 9 When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finis...

Page 56: ...ptions can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows 2000 you must disable any virus protection software installed on your computer before you reinstall...

Page 57: ... screen appears 11 When the Regional Settings screen appears select the settings for your locale and then click Next 12 Enter your name and organization in the Personalize Your Software screen and then click Next 13 Type the Windows product key in the fields provided and then click Next The product key is the bar code number found on the Microsoft Windows label which is located behind the front pa...

Page 58: ...58 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 59: ...nt and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding Memory Replacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover ...

Page 60: ... Parts w w w d e l l c o m s u p p o r t d e l l c o m CD activity light CD headphone jack CD drive eject button floppy drive light floppy drive eject button hard drive light power button CD volume control dial ...

Page 61: ...62 for instructions on how to reattach the door Windows license label service tag USB connectors headphone connector voltage selection switch power connector parallel connector keyboard connector USB connectors microphone connector line out connector line in connector mouse connector video connector serial connector diagnostic lights ...

Page 62: ...door breaks away you might need to reattach both the front door and the hinge arms Reattaching the Front Door 1 Shut down the computer see page 20 2 Lower the hinge arms to the vertical position 3 Align the two clips on the inside of the front door with the two hinge arms 4 Press inward on the front door until it clips to both hinge arms hinge arms 2 front door clips 2 front door ...

Page 63: ...e Your Computer on page 12 1 Shut down the computer see page 20 2 Disconnect the power cable from your computer 3 Remove the front door if it is attached The front door snaps off of the two hinge arms 4 Remove the front panel insert above the front door bay area Pull the bottom of the insert with your fingers to remove it front panel insert use fingers to pull here ...

Page 64: ...th the two pivot bar slots NOTICE Using excessive force to pull the hinge arms into place may damage the arms or the front panel 7 Pull the arms toward you until they snap into place If the hinge arms don t snap back into place on the first attempt slightly reposition the arms and try again hinge arms in horizontal position pivot bar view slots 2 pivot bar slots 2 ...

Page 65: ... of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cab...

Page 66: ...pport the open cover at least 30 cm 1 ft of desk top space 4 Lay the computer on its side so that the arrow on the bottom of the computer points up 5 Locate the two release buttons shown in the illustration Then press the two release buttons as you lift the cover release button back of computer arrow release button ...

Page 67: ...uter on page 12 NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board system board page 68 hard drive page 78 drive cables page 81 power cables page 81 power supply filler brackets for empty card slots 4 page 69 and page 72 computer cover page 65 and page 87 Depending on the types of drives installed in your computer the c...

Page 68: ...wer connector MAIN POWER microprocessor connector J1D1 microprocessor fan connector J1D2 front panel switch connector J60H1 On computers with the optional telephony modem CD audio connector J5B2 front panel audio cable connector J706A4 telephony voice modem connector J5B1 configuration jumper J6F2 page 96 AGP slot connector AGP SLOT page 76 back of computer PCI card connectors PCI SLOT1 PCI SLO pa...

Page 69: ...f devices such as modems network adapters and video cards 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to grou...

Page 70: ... d e l l c o m HINT The AGP card is removed from the following two illustrations to provide a better view of the inside of your computer 6 Insert the card into the connector card securing lever slot connector system board card bracket back of computer ...

Page 71: ...nnections 10 Close the computer cover see page 87 11 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 12 Install any drivers required for the card as described in the card documentation fully seated not fully seated bracket caught outside of slot brac...

Page 72: ... electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 65 5 If necessary disconnect any cables connected to the card 6 To raise the securing lever press the ...

Page 73: ...tions Commission FCC certification of the computer The brackets also keep dust and dirt out of your computer 8 If you are not replacing the card install a filler bracket in the empty card slot opening If you are adding a card see page 69 9 Lower the securing lever 10 Close the computer cover see page 87 11 Connect your computer and devices to their electrical outlets and turn them on NOTICE To con...

Page 74: ...Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 65 5 ...

Page 75: ...module connector 8 Align the notches on the bottom of the module with the crossbars in the connector NOTICE To avoid breaking the memory module do not press near the middle of the module securing clips 2 notches 2 step 7 memory module cutouts 2 connector step 8 step 9 memory module connectors ...

Page 76: ...Close the computer cover see page 87 12 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 13 Right click the My Computer icon and then click Properties 14 Click the General tab 15 To verify that the memory is installed correctly check the amount of mem...

Page 77: ...l position in the cutouts on the ends of the memory modules see page 75 Otherwise the securing clips may prevent the AGP card from being properly reinstalled 6 To replace the AGP card gently press it down into the slot connector until it clicks into place Press the card clip lever while inserting the card into the slot connector card clip lever AGP card AGP card clip slot connector back of compute...

Page 78: ...ed to the inside of the computer cover Use the two longer rails on 5 25 inch drives Use the shorter rails for 3 5 inch drives Rails for a second hard drive are attached inside the hard drive bay 6 Remove the two green plastic rails from the inside of the hard drive bay These rails are not attached to the inside of the hard drive bay with screws To remove the rails gently pull the rails up and out ...

Page 79: ...rst hard drive 9 Gently slide the new hard drive into the upper bay until you hear a click 10 Connect a power cable to the drive NOTICE Match the colored strip on the cable with pin 1 on the drive rail tabs 2 second hard drive in upper bay hard drive cage first hard drive in lower bay ...

Page 80: ...e slave device Be sure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information 12 Close the computer cover see page 87 13 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 14 See ...

Page 81: ...page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Unpack the drive and prepare it for installation See the document...

Page 82: ... o r t d e l l c o m 8 To remove the front panel insert carefully press the panel out from the inside of the computer securing tabs 4 drive bay cover panel front panel insert securing tab remove front panel insert through here front panel insert ...

Page 83: ...ive and system board HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure the jumper setting on the new device is set for cable select see the documentation that came with the drive for information rail tabs 2 drive drive bay po...

Page 84: ...listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground ...

Page 85: ...are attached inside the hard drive bay 8 Remove the two shorter green plastic rails from the inside of the computer cover These rails are not attached to the computer cover with screws To remove the rails gently ease the rails up and out 9 Attach the rails to the drive using the two captive screws on each rail Ensure that the rail tabs are positioned at the back of the drive securing tabs 4 drive ...

Page 86: ... o r t d e l l c o m 10 Gently slide the drive into the bay until you hear a click 11 Carefully replace the front panel insert You do not need to replace the drive bay cover panel 12 Connect a power cable to the drive rail tabs 2 drive drive bay ...

Page 87: ... and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 15 Install any drivers required for the drive as described in the drive documentation 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer ...

Page 88: ...88 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 89: ...r t d e l l c o m S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Page 90: ...tem Information System chip set Intel 845D DMA channels four Interrupt levels 15 System BIOS chip 4 Mb 512 KB System clock 400 MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI 33 MHz AGP 66 MHz AGP connector one AGP connector size 172 pins AGP connector data width maximum 32 bits AGP bus protocols 4x 2x modes at 1 5 V PCI connectors four PCI connector size 120 pins PCI connector dat...

Page 91: ...00 Ultra DMA hard drive CD drive Zip drive DVD drive DVD RW drive and CD RW drive Ports and Connectors Externally accessible Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Video 15 hole connector Keyboard 6 pin mini DIN connector or USB connector Mouse 6 pin mini DIN connector or USB connector USB two front panel and two back panel USB compliant connectors Headph...

Page 92: ...ght green light on power button blinking green in sleep state solid green for power on state solid amber for possible internal power problem Hard drive access light green Diagnostic code lights four bicolor amber and green located on back panel Power DC power supply Wattage 250 W Heat dissipation 534 BTU fully loaded computer without monitor Voltage switch selectable on back panel 90 to 135 V at 5...

Page 93: ...um vibration Operating 0 25 G at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft 3 Storage 15 2 to 10 670 m 50 to 35 000 ft 3 At 35 C 9...

Page 94: ...or this program Certain changes might make your computer work incorrectly See the following figure for an example of the Main screen of the program Viewing Settings 1 Turn on or restart your computer 2 When the blue Dell logo appears press Del immediately 3 If you wait too long and the operating system logo appears continue to wait until you see the Windows desktop Then shut down your computer and...

Page 95: ... user and setup passwords Power provides settings for system power management features Boot provides information about how the computer starts Exit provides selections for saving and loading the program settings The left side lists configuration options and their settings for the hardware installed in your computer You can change settings enclosed in brackets but not those that are a lighter gray ...

Page 96: ... see page 20 2 Open the computer cover see page 65 3 Locate the configuration jumper on the system board see page 68 and move the jumper plug so that pins 2 and 3 are jumpered to clear the password when you turn on the computer 4 Close the computer cover see page 87 connect your computer to an electrical outlet and turn on the computer 5 Access the system setup program see page 94 and assign a new...

Page 97: ...w battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 95 so that you can restore the correct settings in step 7 2 Open the computer cover see page 65 3 Locate the battery...

Page 98: ...re the settings you recorded in step 1 8 Properly dispose of the old battery see page 118 Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification ...

Page 99: ...ntegrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or ...

Page 100: ...rtment Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care toll free 1 800 444 0733 Sales toll free 1 800 444 3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Website http www d...

Page 101: ...e Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Bermuda General Support 1 800 342 0671 Brazil International Access Code 0021 Country Code 55 City Code 51 Customer Support Technical Support 0800 90 3355 Te...

Page 102: ...ode 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2062 Large Corporate ...

Page 103: ... Switchboard 45170117 Website support euro dell com E mail den_support dell com E mail Support for Servers Nordic_server_support dell com Dominican Republic General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care...

Page 104: ...71 00 Fax 01 55 94 71 01 Website support euro dell com E mail support euro dell com fr fr emaildell Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public A...

Page 105: ...1 204 0144 Fax 204 5960 Switchboard 01 204 4444 Website support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Website support euro dell com E mail support euro dell com it it emaildell Corporate Tec...

Page 106: ...s Sales Division Up to 400 employees 044 556 3494 Preferred Accounts Division Sales Over 400 employees 044 556 3433 Large Corporate Accounts Sales Over 3500 employees 044 556 3440 Public Sales Government agencies educational institutions and medical institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website ...

Page 107: ...1 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Techn...

Page 108: ...581 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Business...

Page 109: ... City Code 22 Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 35 800 834 077 Customer Care 800 300 415 or 35 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300...

Page 110: ... com Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website support euro dell com E mail support euro dell com es es ...

Page 111: ...stomer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 1255 Technical Support Servers ...

Page 112: ...Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 72 3185 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860456 Website support euro dell com E mail dell_direct_support dell com Countr...

Page 113: ... free 1 800 822 8965 Public Americas International Computers purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return material authorization numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Sup...

Page 114: ... for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Colle...

Page 115: ...e compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Rel...

Page 116: ... for your computer or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information Additional regulatory information regarding your computer can be found in the Tell Me How help file To access the Tell Me How help file see page 26 FCC Notices U S Only Most Dell computers are classified by the Federal Communi...

Page 117: ...e interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in acco...

Page 118: ...uter Corporation One Dell Way Round Rock Texas 78682 USA Battery Disposal Your computer uses a lithium ion battery The lithium ion battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 97 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the near...

Page 119: ...rds NOM Exporter Dell One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Current consumption 3 0 1 5 A ...

Page 120: ...equisitos de la Norma Oficial Mexicana NOM Exportador Dell One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 230 VAC Frecuencia ...

Page 121: ...e due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and component...

Page 122: ...ge device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not ext...

Page 123: ... a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practice...

Page 124: ...ranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their origi...

Page 125: ...cations where applicable will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty te...

Page 126: ...Y TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXC...

Page 127: ...structions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to ...

Page 128: ...not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this li...

Page 129: ...ENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NO...

Page 130: ...ibed in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caus...

Page 131: ...data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If Dell repairs or replaces a product its limited warranty term is not extended Limited Warranty Coverage During Years Two Three and Four During the second third and fourth years of this limi...

Page 132: ...O REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME ...

Page 133: ...e date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preven...

Page 134: ...ther storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term ...

Page 135: ...sues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard p...

Page 136: ...arranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their ori...

Page 137: ...lacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accord...

Page 138: ...sions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material ...

Page 139: ...covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the ...

Page 140: ...placed and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts ma...

Page 141: ...D THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU The...

Page 142: ...ormation for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for r...

Page 143: ...lting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and addres...

Page 144: ...rising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil L...

Page 145: ...tware and hardware incompatibilities 49 contact numbers 100 cover closing 87 opening 65 crashes 43 D Dell support policy 98 display See monitor drivers reinstalling 47 drives adding 78 81 fixing problems 37 DVD drive fixing problems 39 E e mail fixing problems 46 error messages start up 27 Windows 41 F FCC notices 115 116 Files and Settings Transfer Wizard 19 finding solutions 24 fixing problems d...

Page 146: ...up Wizard 20 O operating system reinstallation Windows 2000 56 Windows XP 54 P password clearing system setup 96 power fixing problems 26 turning off 20 printer connecting 16 fixing problems 31 reinstalling driver 18 setting up 16 troubleshooting 31 programs fixing problems 43 R RAM See memory regulatory notices 116 reinstalling drivers 47 Windows 2000 56 Windows XP 54 ResourceCD 47 return policy ...

Page 147: ...How help file accessing 26 troubleshooting 24 turning off the computer 20 V video fixing problems 28 video memory connector 68 volume adjusting 30 W warranty information 121 Windows 2000 error messages 41 Help 26 printer 32 reinstalling 56 shutdown 21 Windows XP device driver rollback 48 error messages 41 Help 26 printer 32 reinstalling 54 shutdown 20 ...

Page 148: ...148 Index 148 Index ...