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Getting help
Contacting Dell
Prerequisites
NOTE: If you do not have an active internet connection, you can find the contact information on
your purchase invoice, packing slip, bill, or Dell product catalog.
About this task
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
Go to
Dell.com/contactdell.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your
system.
Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
About this task
• How-to videos
• Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview
• Your system service tag to quickly access your specific hardware configuration and warranty
information
• A direct link to Dell to contact technical assistance and sales teams
Steps
1.
Go to
Dell.com/QRL
and navigate to your specific product or
2.
Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell
PowerEdge system or in the Quick Resource Locator section.
Quick Resource Locator
Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to
videos. This can be done by visiting
dell.com/QRL
or by using your smartphone and a model specific
Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the
following image.
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