Dell Precision 17 7710, Owner'S Manual

Page 1: ...Dell Precision 17 7000 series 7710 Owner s Manual Regulatory Model P29E Regulatory Type P29E001 ...

Page 2: ... by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2015 11 Rev A00 ...

Page 3: ...12 Installing the Subscriber Identification Module SIM card 13 Installing the hard drive 13 Removing the keyboard 13 Installing the keyboard 15 Removing the secondary memory 15 Installing the secondary memory 15 Removing the primary memory 16 Installing the primary memory 16 Removing Wireless Wide Area Network WWAN card Optional 17 Installing the WWAN card Optional 17 Removing the Wireless Local A...

Page 4: ...g the display bezel 31 Installing the display bezel 32 Removing the camera 32 Installing the camera 33 Removing the system board 33 Installing the system board 34 Removing the LED board 35 Installing the LED board 35 3 System setup 37 Boot Sequence 37 Navigation keys 37 System setup options 38 Updating the BIOS 49 System and setup password 50 Assigning a system password and setup password 50 Delet...

Page 5: ...7 Contacting Dell 62 Contacting Dell 62 5 ...

Page 6: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpaint...

Page 7: ... Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Recommended tools The procedures in this document require the following tools Small flat blade screwdriver Phillips 0 scre...

Page 8: ...er you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer CAUTION To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator or media base and replace any cards such as an Expres...

Page 9: ...it from the computer Slide the SD card out of the computer Installing the SD card 1 Push in the SD card into its slot until it clicks into place 2 Follow the procedure in After working inside your computer Removing the battery cover 1 Follow the procedure in Before working inside your computer 2 Perform the following steps as shown in the illustration a Slide the release latch to unlock the batter...

Page 10: ...o unlock the battery 1 b Lift and remove the battery from the computer 2 Installing the battery 1 Slide the battery into its slot until it clicks into place 2 Install the battery cover 3 Follow the procedure in After working inside your computer Removing the base cover 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery 3 Perform the following steps...

Page 11: ...the procedure in After working inside your computer Removing the hard drive 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery 3 Perform the following steps as shown in the illustration a Remove the screws that secure the hard drive to the computer 1 b Lift the hard drive latch to the unlock position 2 c Slide and lift the hard drive from the compu...

Page 12: ...hard drive from the bracket Removing the Subscriber Identification Module SIM card 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover 3 Press the sim card and remove it from the sim card slot 12 ...

Page 13: ...secure the hard drive to the hard drive bracket 2 Insert the hard drive into its slot in the computer 3 Tighten the screws to secure the hard drive to the computer 4 Install the a battery b battery cover 5 Follow the procedure in After working inside your computer Removing the keyboard 1 Follow the procedures in Before working inside your computer 2 Remove the a battery cover b battery c hard driv...

Page 14: ...along the top edge and remove it from the computer 5 Perform the following steps as shown in the illustration a Remove the screws that secure the keyboard to the computer 1 b Lift the front side and slide the keyboard to remove it away from the computer 2 3 14 ...

Page 15: ...econdary memory 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c hard drive d keyboard 3 Perform the following steps as shown in the illustration a Remove the screw that secures the memory shield to the computer 1 b Lift and remove the memory shield from the computer 2 c Pry the retention clips away from the memory module until it pops up 3 d L...

Page 16: ...e cover 3 Perform the following steps to remove the primary memory a Pry the retention clips away from the primary memory until it pops up b Lift the primary memory and remove it from the computer Installing the primary memory 1 Insert the primary memory into the memory socket 2 Press the clips to secure the primary memory to the system board 3 Install the a base cover b battery c battery cover 4 ...

Page 17: ...d to the computer c Remove the WWAN card from the computer Installing the WWAN card Optional 1 Slide the WWAN card to the WWAN card slot 2 Tighten the screw to secure the WWAN card to the computer 3 Route the antenna cables through the routing channels and connect them to the WWAN card 4 Install the a base cover b battery c battery cover 5 Follow the procedure in After working inside your computer...

Page 18: ...nnel and connect them to the WLAN card 3 Align the shield and tighten the screw to secure the WLAN card to the computer 4 Install the a base cover b battery c battery cover 5 Follow the procedures in After working inside your computer Removing the M 2 Solid State Drive SSD 1 Follow the procedures in Before working inside your computer 2 Remove the a battery cover b battery c base cover 3 Perform t...

Page 19: ...e a base cover b battery c battery cover 6 Follow the procedure in After working inside your computer Removing the coin cell battery 1 Follow the procedures in Before working inside your computer 2 Remove the a battery cover b battery c base cover 3 Perform the following steps to remove the coin cell battery a Disconnect the coin cell battery cable b Pry the coin cell battery upward and remove it ...

Page 20: ...e its compartment 3 Install the a base cover b battery c battery cover 4 Follow the procedure in After working inside your computer Removing the hard drive cable 1 Follow the procedures in Before working inside your computer 2 Remove the a battery cover b battery c base cover d hard drive 3 Remove the screws that secure the hard drive connector to the system board and remove it from the computer 2...

Page 21: ...llow the procedure in After working inside your computer Removing the power connector port 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover 3 Perform the following steps as shown in the illustration a Disconnect the power connector cable from the computer 1 b Remove the screw to remove the bracket from the computer 2 c Remove the bra...

Page 22: ...Removing the palmrest 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover d hard drive e keyboard 3 Perform the following steps as shown in the illustration a Remove the screws M2xL3 at the bottom of the computer which secure the palmrest to the computer 1 b Lift the tab and disconnect the touch pad cable and security board cable 2 3 c ...

Page 23: ...board b hard drive c base cover d battery e battery cover 6 Follow the procedure in After working inside your computer Removing the speakers 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover d hard drive e keyboard f palmrest 3 Perform the following steps to remove the speaker a Disconnect the speaker cable from the system board 1 b U...

Page 24: ...After working inside your computer Removing the Input Output I O board left 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover d hard drive e keyboard f palmrest 3 Perform the following steps to remove the I O board a Remove the screws that secure the I O board to the computer 1 3 b Remove the bracket of the thunderbolt connector 2 c L...

Page 25: ...dures in After working inside your computer Removing the Input Output I O board right 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d base cover e hard drive f keyboard g palmrest 3 Perform the following steps to remove the I O board a Disconnect the speaker cable from the I O board 1 b Remove the screws that secure the I O board to ...

Page 26: ...procedure in After working inside your computer Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover d hard drive e keyboard f palmrest 3 Perform the following steps as shown in the illustration a Disconnect the heat sink fan cables 1 2 b Loosen the captive screws that secure the heat sink assembly to the ...

Page 27: ...e heat sink assembly to the computer NOTE Tighten the screws based on the order mentioned in the removal procedure 3 Connect the heat sink fan cables to the system board 4 Install the a palmrest b keyboard c hard drive d base cover e battery f battery cover 5 Follow the procedure in After working inside your computer 27 ...

Page 28: ...ustration a Remove the screws that secure the video card to the computer 1 b Remove the video card from the computer 2 Installing the video card 1 Slide the video card into its original position in the computer 2 Tighten the screws to secure the video card to the computer 3 Install the a heat sink b palmrest c keyboard d hard drive e base cover f battery g battery cover 4 Follow the procedure in A...

Page 29: ...palmrest 3 Perform the following as shown in the illustration a Remove the screws that secure the display hinge cap to the computer 1 b Remove the display hinge cap from the computer 2 4 Perform the following steps as shown in the illustration a Flip the computer and remove the cosmetic screws from the bottom and back of the computer 1 b Pull up the antenna cables through the routing hole 2 29 ...

Page 30: ...m the computer 4 Installing the display assembly 1 Tighten the screws to secure the display assembly in place 2 Affix the tape on the heat pipe 3 Connect the eDP cable to the correct connectors on the system board 4 Insert the wireless antenna cables through the routing hole on the chassis 5 Tighten the screws at the bottom and back of the computer 6 Align the display hinge cap and tighten the scr...

Page 31: ... inside your computer 2 Remove the a battery cover b battery c base cover d hard drive e keyboard f palmrest g display assembly 3 Perform the following as shown in the illustration a Pry up all the edges of the display bezel 1 2 4 Perform the following steps as shown in the illustration a Remove the screws that secure the display panel to the display cover 1 b Lift the display panel 2 c Disconnect...

Page 32: ...splay assembly b palmrest c keyboard d hard drive e base cover f battery g battery cover 6 Follow the procedure in After working inside your computer Removing the camera 1 Follow the procedure in Before working inside your computer 2 Remove the a battery cover b battery c base cover d hard drive e keyboard f palmrest g display assembly h display bezel 3 Perform the following steps as shown in the ...

Page 33: ...mrest d keyboard e hard drive f base cover g battery h battery cover 4 Follow the procedure in After working inside your computer Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d base cover e hard drive f keyboard g HDD cable h primary memory i WLAN card j WWAN card 33 ...

Page 34: ...t the power connector cable 4 5 e Remove the screws that secure the system board to the computer 6 f Lift and remove the system board from the computer 7 Installing the system board 1 Align the system board into its original position on the computer 2 Tighten the screws to secure the system board to the computer 3 Connect the following cables a power connector b eDP 4 Install the a heat sink b I O...

Page 35: ...rest 3 Perform the following steps as shown in the illustration a Lift the tab and disconnect the LED board cable from the system board 1 2 b Remove the screw that secures the LED board to the computer and remove it from the computer 3 4 Installing the LED board 1 Align the LED board to its original position on the computer 2 Tighten the screw to secure the LED board to the computer 3 Connect the ...

Page 36: ...d hard drive e base cover f battery g battery cover 5 Follow the procedure in After working inside your computer 36 ...

Page 37: ...on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostic...

Page 38: ... on your computer and its installed devices the items listed in this section may or may not appear Table 2 General Option Description System Information This section lists the primary hardware features of your computer System Information Memory Information Processor Information Device Information Battery Information Displays the charge status of the battery Boot Sequence Allows you to change the o...

Page 39: ...Disabled Enabled Enabled w PXE Default Setting Parallel Port Allows you to define and set how the parallel port on the docking station operates You can set the parallel port to Disabled AT Default Setting PS2 ECP Serial Port Identifies and defines the serial port settings You can set the serial port to Disabled COM1 Default Setting COM2 COM3 COM4 NOTE The operating system may allocate resources ev...

Page 40: ...nfiguration Allows you to define the USB configuration The options are Enable USB Boot Support Enable External USB Port Enable Thunderbolt Port Enable Thunderbolt Boot Support Always Allow Dell Dock Enable Thunderbolt and PCIe behind TBT Pre boot Default Setting Highlighted options are enabled USB PowerShare Allows you to configure the behavior of the USB PowerShare feature The option is disabled ...

Page 41: ...keyboard backlight when system is running only on battery power 5 seconds 10 seconds Default settings 15 seconds 30 seconds 1 minute 5 minute 15 minute Never Unobtrusive Mode When enabled pressing Fn F7 will turn Off all light and sound emissions in the system Press Fn F7 to resume normal operation The option is disabled by default Enable Unobtrusive Mode Miscellaneous Devices Allows you enable or...

Page 42: ...assword automatically deletes the system password and the hard drive password NOTE Successful password changes take effect immediately Default Setting Not set System Password Allows you to set change or delete the system password NOTE Successful password changes take effect immediately NOTE Requires the password be entered when the system is powered on Default Setting Not set Internal HDD 3 Passwo...

Page 43: ...urn On the TPM during POST so that it can be used by the operating system NOTE Disabling this option does not change any settings you may have made to the TPM nor does it delete or change any information or keys you may have stored there It simply turns Off the TPM so that it cannot be used When you re enable this option the TPM will function exactly as it did before it was disabled This option is...

Page 44: ...tom Mode Disabled by default Custom Mode Key Management PK Default Setting KEK Db Dbx Table 7 Performance Option Description Multi Core Support This field specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores This option is enabled by default Allows you to enable or disable multi core support for the processor T...

Page 45: ...Allows you to enable the USB devices to wake the computer from standby mode The option is disabled Enable USB Wake Support Wireless Radio Control Allows you to control the WLAN and WWAN radio The options are Control WLAN radio Control WWAN radio Default Setting both the options are disabled Wake on LAN WLAN This option allows the computer to power up from the off state when triggered by a special ...

Page 46: ...g Mode to maximize battery health In Advanced Charging Mode the system will use standard charging algorithm and other techniques during non work hours to maximize battery health During work hours express charge is used so that the battery will be charged faster and therefore ready to use again sooner For each weekday specify the time of day in which the system will be most heavily used Setting the...

Page 47: ... Enable Secondary MEBx Hotkey This option specifies whether the MEBx Hotkey function should be enabled when the system boots Enable MEBx Hotkey Default Setting Fastboot This option can speed up the boot process by bypassing some compatibility steps Minimal Reduces boot time by skipping certain hardware and configuration initialization during boot Through Performs complete hardware and configuratio...

Page 48: ...you to determine which wireless device can be controlled by the wireless switch The options are WWAN WLAN GPS on WWAN Module Bluetooth All options are enabled by default Wireless Device Enable Allows you to enable or disable the wireless devices The options are WWAN GPS WLAN Bluetooth All options are enabled by default Table 12 Maintenance Option Description Service Tag Displays the service tag of...

Page 49: ...2 Go to dell com support 3 If you have your computer s Service Tag or Express Service Code NOTE To locate the Service Tag click Where is my Service Tag NOTE If you cannot find your Service Tag click Detect Service Tag Proceed with the instructions on screen 4 Enter the Service Tag or Express Service Code and click Submit 5 If you are unable to locate or find the Service Tag click the Product Categ...

Page 50: ...ord and Setup Password are deleted and you need not provide the system password to log on to the computer To enter a system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen appears 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password enter ...

Page 51: ...m Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password...

Page 52: ...ons to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require us...

Page 53: ... that they can be useful as a diagnostic tool when there s a possible failure to the system The following table lists how to read the LED codes when possible errors occur Table 15 LED lights Storage LED Power LED Wireless LED Fault Description Blinking Solid Solid A possible processor failure has occurred Solid Blinking Solid The memory modules are detected but has encountered an error Blinking Bl...

Page 54: ...he battery light operates as follows Alternately blinking amber light and white light An unauthenticated or unsupported non Dell AC adapter is attached to your laptop Alternately blinking amber light with steady white light Temporary battery failure with AC adapter present Constantly blinking amber light Fatal battery failure with AC adapter present Light off Battery in full charge mode with AC ad...

Page 55: ... Specification System Chipset Intel SKL PCH H CM236 Interrupt Levels Interrupt Controller Supports up to eight legacy interrupt pins Supports PCI 2 3 Message Signaled Interrupts Integrated IO APIC capability with 24 interrupts Supports Processor System Bus interrupt delivery BIOS Chip NVRAM 128 Mb 16 MB Table 17 Processor Feature Specification Processor type Intel Core i5 and i7 Quad Core 6th gene...

Page 56: ...Data bus PCIE x16 Gen3 Video controller and memory AMD FirePro W5170M 2GB GDDR5 AMD FirePro W7170M 4GB GDDR5 Nvidia Quadro M3000M 4GB GDDR5 Nvidia Quadro M4000M 4GB GDDR5 Nvidia Quadro M5000M 8GB GDDR5 Table 20 Audio Feature Specification Integrated dual channel High Definition audio Table 21 Communication Feature Specification Network adapter network interface card capable of 10 100 1000 Mb s com...

Page 57: ... 0 four Video 19 pin HDMI connector Mini DisplayPort connector Memory card reader SD 4 0 Docking port one Micro Subscriber Identity Module Micro SIM port one Smart card optional one Table 24 Display Feature Type FHD 1920 x 1080 UHD 3840 x 2160 Size 17 3 inches Dimensions Height 270 60 mm 10 65 inches Width 416 70 mm 16 40 inches Diagonal 439 42 mm 17 3 inches Active area X Y FHD 1920 x 1080 UHD 38...

Page 58: ...a X axis 99 5 mm Y axis 53 mm Table 27 Camera Feature Specification Type CMOS Sensor Still Resolution 1280 x 720 Pixels Maximum Video Resolution 1280 x 720 Pixels 30 Frame Per Seconds Maximum Diagonal 74 degrees Table 28 Storage Feature Specification Storage Storage Interface SATA 1 1 5 Gb s SATA 2 3 0 Gb s SATA 3 6 Gb s PCIe express Drives configuration one internal 9 5 7 0 5 0 mm SATA HDD SSD SA...

Page 59: ...entry 11 1 V 6 cell upsell LCL 11 4 V Life span 300 discharge charge cycles 1000 discharge charge cycles LCL Temperature range Operating Charge 0 C to 50 C 32 F to 158 F Discharge 0 C to 70 C 32 F to 122 F Non operating 20 C to 65 C 4 F to 149 F Coin cell battery 3 V CR2032 lithium ion cell Table 30 AC Adapter Feature Specification Input voltage 100 VAC to 240 VAC Input current maximum 3 50 A Inpu...

Page 60: ... NXP Desfire Table 32 Physical dimension Physical Specification Height Non touch Front 28 7 mm 1 13 inches Back 35 3 mm 1 39 inches Width 416 70 mm 16 41 inches Depth 281 2 mm 11 07 inches Weight Minimum 3 42 kg 7 55 lb Table 33 Environmental Feature Specification Temperature range Operating 0 C to 40 C 32 F to 104 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 10 to 90 n...

Page 61: ...Feature Specification Non operating 163 G 2 ms Altitude Storage 0 m to 10668 m 0 ft to 35 000 ft Airborne contaminant level G1 or lower as defined by ANSI ISA S71 04 1985 61 ...

Page 62: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or sup...