Dell Precision Tower 3620, Owner'S Manual

Page 1: ...Dell Precision Tower 3620 Owner s Manual Regulatory Model D13M Regulatory Type D13M002 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...alling the intrusion switch 12 Removing the memory module 12 Installing the memory module 13 Installing the PCIe Solid State Drive SSD 13 Removing the PCIe Solid State Drive SSD 14 Removing the power supply unit PSU 15 Installing the power supply unit PSU 16 Removing the Input Output I O panel 16 Installing the Input Output I O panel 16 Removing the speaker 17 Installing the speaker 17 Removing th...

Page 4: ... password 35 Assigning a system password and setup password 35 Deleting or changing an existing system and or setup password 36 Disabling a system password 36 4 Diagnostics 38 Enhanced Pre Boot System Assessment ePSA diagnostics 38 Troubleshooting your computer 39 Power LED diagnostics 39 Beep code 40 Error messages 40 5 Specifications 44 6 Contacting Dell 50 4 ...

Page 5: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpaint...

Page 6: ...e cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning off your computer CAUTION To avoid losing data save and close all open files and exit all open prog...

Page 7: ...er working inside your computer After you complete any replacement procedure ensure that you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any telephone or network cables to your computer 3 Connect your computer and all att...

Page 8: ...iver Phillips screwdriver Small plastic scribe Removing the cover 1 Follow the procedure in Before Working Inside Your Computer 2 Pull the release latch to release the cover 1 3 Slide the cover and lift the cover to remove it from the computer 2 Installing the cover 1 Align the cover along its tabs on the chassis of the computer 2 Press down on the cover until it clicks into place 3 Follow the pro...

Page 9: ...on the bezel snap into the notches on the computer 2 Rotate the front bezel toward the computer 3 Press the front bezel until the tabs click into place 4 Install the cover 5 Follow the procedure in After Working Inside Your Computer Removing the hard drive assembly 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the data cable and the power cable from ...

Page 10: ...ets and slide the hard drive assembly into the hard drive bay 3 Connect the data cable and the power cable to the hard drive 4 Install the cover 5 Follow the procedure in After Working Inside Your Computer Removing the optical drive 1 Follow the procedure in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Disconnect the data cable and the power cable from the optical drive 10 ...

Page 11: ...Repeat steps 3 and 4 to remove the second optical drive if available Installing the optical drive 1 Slide the optical drive into the drive bay from the front of the computer until it is secured 2 Connect the data cable and power cable to the optical drive 3 Install a front bezel b cover 4 Follow the procedure in After Working Inside Your Computer 11 ...

Page 12: ... from the slot 4 Installing the intrusion switch 1 Insert the intrusion switch into the slot in the chassis 2 Slide the intrusion switch to secure it 3 Connect the intrusion switch cable to the system board 4 Install the cover 5 Follow the procedure in After Working Inside Your Computer Removing the memory module 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the cover 3 Pr...

Page 13: ...n tabs clicks into place 4 Install the cover 5 Follow the procedure in After Working Inside Your Computer Installing the PCIe Solid State Drive SSD NOTE The PCIe SSD card is shipped with the following components 1 PCIe SSD card 2 Thermal Pad 3 Screw 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the a cover b hard drive c optical drive 3 Peel the blue adhesive tape from the...

Page 14: ...crew to secure the card to the system board 1 2 Removing the PCIe Solid State Drive SSD 1 Remove the screw that secures the PCIe SSD card 2 Slide and lift the PCIe SSD card from the computer 3 Lift the thermal pad from the system board 4 Install the a optical drive b hard drive c cover 5 Follow the procedure in After Working Inside Your Computer 14 ...

Page 15: ...onnect it from the system board 1 2 4 Release the cables from the clip 3 5 To remove the power supply unit PSU a Remove the screws that secure the PSU to the computer 1 b Disconnect the PSU cables from the connectors on the system board c Unroute the PSU cables from the retention clips d Press the metal release tab 2 slide 3 and lift the PSU out of the computer 4 15 ...

Page 16: ...Inside Your Computer 2 Remove a cover b front bezel 3 To remove the I O panel a Disconnect the I O panel and USB data cables from the system board 1 2 3 4 b Remove the screw that secures the I O panel to the computer 5 c Slide the I O panel toward the left of the computer to release it and pull the I O panel along with its cable out of the computer 6 Installing the Input Output I O panel 1 Insert ...

Page 17: ...s the securing tab on the speaker to slide and remove the speaker from the chassis 2 3 Installing the speaker 1 Slide the speaker module into the slot to secure it 2 Connect the speaker cable to the system board 3 Install the cover 4 Follow the procedure in After Working Inside Your Computer Removing the expansion card 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the cove...

Page 18: ...g the expansion card 1 Insert the expansion card in the connector on the system board and press it until clicks into place 2 Close the release latch 3 Install the cover 4 Follow the procedure in After Working Inside Your Computer Removing the system fan 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the cover 18 ...

Page 19: ...ass the four grommets through the chassis and slide outward along the groove to secure the system fan 3 Connect the system fan cable to the system board 4 Install the cover 5 Follow the procedure in After Working Inside Your Computer Removing the heat sink assembly 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the cover 3 To remove the heat sink assembly a Disconnect the h...

Page 20: ...cover 5 Follow the procedure in After Working Inside Your Computer Removing the processor 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the a cover b front bezel c hard drive d heat sink 3 To remove the processor a Release the socket lever by pushing the lever down and out from under the tab on the processor shield 1 b Lift the lever upward and lift the processor shield 2 ...

Page 21: ...eld by sliding it under the retention screw 5 Lower the socket lever and push it under the tab to lock it 6 Install the a heat sink b hard drive c front bezel d cover 7 Follow the procedure in After Working Inside Your Computer Removing the system board 1 Follow the procedure in Before Working Inside Your Computer 2 Remove the a cover b front bezel c memory module d hard drive e expansion card s f...

Page 22: ...oard and lift it away from the computer 2 Installing the system board 1 Align the system board to the port connectors on the back of the chassis and place the system board in the chassis 2 Tighten the screws securing the system board to the chassis 3 Connect the cables to the system board 4 Install the a heat sink 22 ...

Page 23: ...ess x16 slot wired as x4 2 PCI express x4 slot 3 PCI slot 4 PCI express x16 Gen 3 slot 5 line in connector 6 USB 3 0 connector 7 HDMI connector 8 serial port connector 9 2 x DisplayPort connector 10 USB 2 0 with network connector 11 keyboard mouse connector 12 intrusion switch connector 13 P2 power connector 14 system fan connector 15 CPU socket 16 CPU fan connector 17 coin cell battery 18 memory ...

Page 24: ...e and optical drive power cable connector 25 OS debug header for debug 26 USB 3 0 connector 27 Thunderbolt header 28 M 2 SSD slot 29 SATA 0 connector 30 front I O connector 31 SATA 3 connector 32 password reset jumper 33 service Mode jumper connector 34 speaker connector 35 CMCLR jumper 36 CLINK header 37 LPC Debug header for debug 24 ...

Page 25: ...ce for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Table 1 Boot Sequence Option Description Legacy Boot ST2000DM001 1ER164...

Page 26: ... till you view the main screen Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system F1 Displays the System Setup help file System Setup options NOTE Depending on your computer and its installed devices the items listed in this section may or may not appear Table 3 General Option Description System Information This section lists the...

Page 27: ...p Serial Port Identifies and defines the serial port settings You can set the serial port to Disabled COM1 Default COM2 COM3 COM4 NOTE The operating system may allocate resources even if the setting is disabled SATA Operation Allows you to configure the internal SATA hard drive controller The options are Disabled AHCI RAID On Default Drives Allows you to configure the SATA drives on board The opti...

Page 28: ... 6 Thunderbolt Allows you to enable or disable Thunderbolt device support capability The options are Enabled Default No Security User Configuration Secure Connect Display Port Only USB PowerShare Allows you to enable or disable USB PowerShare Enable USB PowerShare This option is disabled by default Audio Allows you enable or disable the audio feature Enable Audio Default Enable Microphone Enable I...

Page 29: ...in Password Changes is selected TPM 1 2 Security Allows you to control whether the Trusted Platform Module TPM is visible to the operating system The options are TPM On Default PPI Bypass for Enable Commands PPI Bypass for Disable Commands Disabled Enabled Computrace R Allows you to activate or disable the optional Computrace software The options are Deactivate Default Disable Activate Chassis Int...

Page 30: ... options are PK KEK db dbx Table 8 Intel Software Guard Extensions Option Description Intel SGX Enable Allows you to enable or disable Intel Software Guard Extensions The options are Disabled Default Enabled Enclave Memory Size Allows you to change the Intel Software Guard Extensions Enclave Reserve Memory size The options are 32 MB 64 MB 128 MB Table 9 Performance Option Description Multi Core Su...

Page 31: ...s disabled Table 10 Power management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after a AC power loss You can set the AC Recovery to Power Off Default Power On Last Power State Auto On Time Allows you to set the time at which the computer must turn on automatically The options are Disabled Default Every Day Weekdays Select Days Deep Sleep Contro...

Page 32: ...fault MEBx Hotkey Allows you to specify whether the MEBx Hotkey function should be enabled when the system boots This option is enabled by default Keyboard Errors Specifies whether keyboard related errors are reported when it boots This option is enabled by default Table 12 Virtualization support Option Description Virtualization This option specifies whether a Virtual Machine Monitor VMM can util...

Page 33: ...resses The options are Static IP DNS default Server Name Allows you to specify the Server Name of the server Server IP Address Specifies the primary static IP address of the Cloud Desktop Server with which the client software communicates The default setting is 255 255 255 255 Server Port Allows you to specify the primary IP port of the Cloud Desktop with which the client software communicates The...

Page 34: ...duct Category of your computer 5 Choose the Product Type from the list 6 Select your computer model and the Product Support page of your computer appears 7 Click Get drivers and click View All Drivers The Drivers and Downloads page opens 8 On the Drivers and Downloads screen under the Operating System drop down list select BIOS 9 Identify the latest BIOS file and click Download File You can also a...

Page 35: ...puter CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE Your computer is shipped with the system and setup password feature disabled Assigning a system password and setup password You can assign a new System Password and or Setup Password or change an ...

Page 36: ...ot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete ...

Page 37: ...xt time it boots 6 Connect the computer to the electrical outlet and power on the computer 7 Power off the computer and disconnect the power cable from the electrical outlet 8 Remove the cover 9 Replace the PSWD jumper on the system board 10 Install the cover 11 Follow the procedures in After Working on Your Computer 12 Power on the computer 13 Go to the system setup and assign a new system or set...

Page 38: ...ons to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require us...

Page 39: ...se then repeats Table 18 Power LED diagnostics Amber LED state White LED state Description off off system is OFF off blinking system is in sleep state blinking off power supply unit PSU failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED state Description 2 1 system board failure 2 2 system board PSU or PSU cabling failure 2 3 system board memory or CPU fai...

Page 40: ...act Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Alert Security override Jumper is installed The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed Attachment failed to respond The floppy or hard drive controller can...

Page 41: ...ation error The hard drive failed initialization Hard disk drive controller failure The hard drive failed initialization Hard disk drive failure The hard drive failed initialization Hard disk drive read failure The hard drive failed initialization Invalid configuration information please run SETUP program The computer configuration information does not match the hardware configuration Invalid Memo...

Page 42: ...No timer tick interrupt A chip on the system board might be malfunctioning Non system disk or disk error The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer Not a boot diskette The operating system is trying to boot to a flopp...

Page 43: ...er is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer...

Page 44: ...19 Processor Feature Specification Processor type Intel Core i3 series Intel Core i5 series Intel Core i7 series Intel Xeon E3 Total cache Up to 8 MB cache depending on processor type Table 20 Memory Feature Specification Type DDR4 NECC and ECC Speed 2133 MHz Connectors Two DIMM slots Capacity 4 GB 8 GB and 16 GB Minimum memory 4 GB Maximum memory 64 GB Table 21 Video Feature Specification Integra...

Page 45: ...grated I O APIC capability with 24 interrupts BIOS chip NVRAM 16 MB Table 25 Expansion bus Feature Specification BustType PCIe gen3 x16 USB 2 0 and USB 3 0 Bus speed PCI Express x4 slot each direction speed 4GB s x16 slot each direction speed 16 GB s SATA 1 5 Gbps 3 0 Gbps and 6 Gbps Table 26 Cards Feature Specification PCI Mini Tower Up to one full height card Small Form Factor None PCI Express x...

Page 46: ... Back panel One line out connector Network adapter One RJ 45 connector Serial One 9 pin connector 16550 C compatible USB 2 0 Front panel two Back panel two USB 3 0 Front panel two Back panel four HDMI out One Video 15 pin VGA connector two 20 pin DisplayPort connectors NOTE Available video connectors may vary based on the graphics card selected Table 29 Internal connectors Feature Specification PC...

Page 47: ... two 20 pin connector Mini Tower thermal sensor One 2 pin connector Processor One 1150 pin connector Processor fan One 4 pin connector Service mode jumper One 2 pin connector Password clear jumper One 2 pin connector RTC reset jumper One 2 pin connector Internal speaker One 4 pin connector Intruder connector One 3 pin connector Power connector One 8 pin one 4 pin Table 30 Controls and lights Featu...

Page 48: ...tor at the back of the computer and the electrical outlet Table 31 Power Power Wattage Maximum heat dissipation Voltage Mini Tower 290 W 989 00 BTU hr 100 V AC to 240 V AC 50 Hz to 60 Hz 5 4 A 365 W EPA 1245 BTU hr 100 V AC to 240 V AC 50 Hz to 60 Hz 5 0 A Small Form Factor 180 W 240 W EPA 614 819 BTU hr 100 V AC to 240 V AC 50 Hz to 60 Hz 4 0 A NOTE Heat dissipation is calculated by using the pow...

Page 49: ...ting 20 percent to 80 percent non condensing Storage 5 percent to 95 percent non condensing Maximum vibration Operating 0 26 GRMS Storage 2 20 GRMS Maximum shock Operating 40 G Storage 105 G Altitude Operating 15 2 m to 3048 m 50 to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 or lower as defined by ANSI ISA S71 04 1985 49 ...

Page 50: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support lin...