Troubleshooting
|
53
Common
symptoms
What you
experience
Possible solutions
Safety Related
Issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•
Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Missing Color
Picture missing
color
•
Perform monitor self-test.
•
Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the
application.
•
Adjust R/G/B value under
Custom Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management
feature to turn
off the monitor at all times when not in use
(for more information, see
•
Alternatively, use a dynamically changing
screensaver.
