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SC9000 Monitoring and Diagnostics

The Storage Center Operating System generates alert messages for temperature, IO card, fan, and power 
conditions for Storage Center components.
Use the Dell Storage Client to view these alerts. The SC9000 storage controller generates system 
messages that notify you of a possible problem with the storage controller. System messages are 
recorded in the System Event Log (SEL) and they may also appear in an abbreviated form on the LCD 
panel.

LCD Panel Features

The LCD panel provides storage controller information, status messages, and error messages to indicate 

when the storage controller is operating correctly or when it needs attention.

• The LCD backlight lights blue during normal operating conditions and lights amber to indicate an 

error condition.

• The LCD backlight is off when the system is in standby mode and can be turned on by pressing either 

the Select, Left, or Right button on the LCD panel.

• The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD 

panel, or other tools.

Figure 3. LCD Panel Features

Item

Button

Description

1

Left

Moves the cursor back in one-step increments.

2

Select

Selects the menu item highlighted by the cursor.

3

Right

Moves the cursor forward in one-step increments.
During message scrolling:
• Press once to increase scrolling speed
• Press again to stop
• Press again to return to default scrolling speed
• Press again to repeat the cycle

Home Screen

The Home screen displays user-configurable information about the system. This screen is displayed 
during normal system operation when there are no status messages or errors. When the system is in 
standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages. 
Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.

About the SC9000

9

Summary of Contents for SC9000

Page 1: ...Dell Storage Center SC9000 Storage System Owner s Manual Regulatory Model E09J E10J Regulatory Type E09J001 E10J001 ...

Page 2: ... problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their re...

Page 3: ...Replacing SC9000 Storage System Components 11 Safety Precautions 11 Installation Safety Precautions 11 Electrical Safety Precautions 11 Electrostatic Discharge Precautions 12 General Safety Precautions 12 Replacing the Front Bezel 12 Pre Replacement Procedures 13 Send Diagnostic Data Using Dell SupportAssist 13 Shut Down a Storage Controller 13 Replacing Rack Rails 14 Post Replacement Procedures 1...

Page 4: ... intended for use by Dell end users Contacting Dell Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues go to www dell com support For customized support enter your system Service Tag on the support page and c...

Page 5: ... in three full height slots and three low profile slots The Storage Center Operating System is installed on an embedded SSD within each storage controller The IO cards in the storage controller are designated as front end ports or back end ports Front end ports Hosts servers or Network Attached Storage NAS appliances access storage by connecting to the storage controller iSCSI Fibre Channel or FCo...

Page 6: ...and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the front LCD panel and the back system status indicator flash until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset th...

Page 7: ...r is turned on or off 8 Filler plate Covers empty bay 9 vFlash media card slot Not used for the SC9000 10 iDRAC USB Connects USB devices to the system or provides access to the iDRAC Direct features The USB management port is USB 2 0 compliant 11 Management USB Connects USB devices to the system The USB management port is USB 2 0 compliant 12 Storage Center OS drive An internal SSD drive that hold...

Page 8: ...t to right 5 Serial connector Connects a serial device to the system 6 Video connector Connects a VGA display to the system 7 USB connector 2 Connects USB devices to the system The ports are USB 3 0 compliant 8 Full height IO card slots 3 Ports are numbered from right to left 9 Ethernet connectors Connects the storage controller to the Ethernet switch and to other storage controllers in the rack T...

Page 9: ...s in standby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 3 LCD Panel Features Item Button Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves th...

Page 10: ...scription Set home Select the default information to be displayed on the LCD Home screen See View menu for a description of the options that can be set as the default on the Home screen View Menu The View menu displays iDRAC asset power and temperature information NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDR...

Page 11: ...orage system is always fully grounded to prevent damage from electrostatic discharge When handling the storage system hardware use an electrostatic wrist guard not included or a similar form of protection The chassis must be mounted in a rack The following safety requirements must be considered when the chassis is being mounted The rack construction must be capable of supporting the total weight o...

Page 12: ...ic mat and static strap while working on the storage controller Use a suitable ESD wrist or ankle strap General Safety Precautions Always follow general safety precautions to avoid injury and damage to Storage Center equipment Keep the area around the storage system chassis clean and free of clutter Place any system components that have been removed away from the storage system chassis or on a tab...

Page 13: ...ow The Send Support Assist Data Now dialog box appears 3 Select Storage Center Configuration and Detailed Logs 4 Click OK Shut Down a Storage Controller Use Dell Storage Client to shut down a storage controller About this task Shutting down one storage controller causes the Storage Center to fail over to the other storage controller which continues to process I O Steps 1 Use the Dell Storage Clien...

Page 14: ... storage controller Next steps Use SupportAssist to send diagnostic data to Dell Technical Support Services Post Replacement Procedures Start up the storage controller if it was previously shut down and use SupportAssist to send diagnostic data to Dell Technical Support Services Start Up the Storage Controller If the storage controller was previously shut down perform this procedure to start it up...

Page 15: ...tion 3 Expansion slots using riser card Riser 1 Slot 1 One half height low profile x8 link Slot 2 One half height low profile x8 link Slot 3 One half height low profile x8 link Riser 2 Slot 4 One full height full length x16 link Slot 5 One full height full length x8 link Riser 3 Slot 6 One full height full length x8 link Slot 7 One full height full length x8 link Memory Architecture 2133 MT s DDR4...

Page 16: ...ximum configuration weight 44 lb Environmental For additional information about environmental measurements for specific storage system configurations see dell com environmental_datasheets Temperature Storage 40 to 65 C 40 to 149 F Continuous operation for altitude less than 950 m or 3117 ft 10 C to 35 C with no direct sunlight on the equipment Fresh air For information about fresh air see Expanded...

Page 17: ...OTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage or failures to your equipment it maybe necessary for you to re mediate the environmental conditions that are causing the damage or...

Page 18: ...10 C to 35 C the system can operate continuously down to 5 C or as high as 40 C For temperatures between 35 C and 40 C de rate maximum allowable temperature by 1 C per 175m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of...

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