Dell SD7000-S, Owner'S Manual

Page 1: ...Dell SD7000 S Storage Designed for Scality RING Owner s Manual Regulatory Model B14S Series Regulatory Type B14S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ... specifications 18 Connectors specifications per server sled 19 Video specifications 19 Environmental specifications 19 Particulate contamination 20 Expanded Operating Temperature 21 4 Initial system setup and configuration 23 Setting up your system 23 iDRAC configuration 23 Options to set up iDRAC IP address 23 Log in to iDRAC 24 Options to install the operating system 24 Methods to download firm...

Page 4: ...sion card riser 53 Expansion card installation guidelines 53 Removing the expansion card riser module 54 Installing the expansion card riser module 56 Removing an expansion card 56 Installing an expansion card 57 Installing the supercapacitor 58 Removing a riser card 59 Installing a riser card 60 Cooling shroud 61 Removing the cooling shroud 61 Installing the cooling shroud 62 System memory 62 Gen...

Page 5: ...r 83 Installing a hard drive into a hard drive carrier 84 System fans 84 Removing a system fan 84 Installing a system fan 85 Removing the fan cage 86 Installing the fan cage 87 Power supply units 87 Removing a redundant PSU 87 Installing a redundant PSU 88 System battery 89 Replacing the system battery 89 Power interposer board 91 Removing the interposer board 91 Installing the interposer board 92...

Page 6: ...115 Troubleshooting iDRAC Direct Laptop connection 115 Troubleshooting a serial I O device 116 Troubleshooting a NIC 116 Troubleshooting a wet system 117 Troubleshooting a damaged system 118 Troubleshooting the system battery 118 Troubleshooting power supply units 119 Troubleshooting power source problems 119 Power supply unit problems 119 Troubleshooting cooling problems 120 Troubleshooting cooli...

Page 7: ...management solutions including leading remote management with iDRAC8 with Lifecycle Controller The storage server is shipped from Dell The Scality RING software will be loaded and configured at the customer site by Scality or a Scality certified partner Key features Ultra density Up to 45 3 5 inch hot swappable hard drives and two independent server sleds in a 4U form factor A selection of high pe...

Page 8: ... rack 3 Sled A hard drive fault status indicator The indicator blinks amber if an hard drive experiences an issue 4 System board status indicator If the system is on and in good health the indicator glows solid blue The indicator blinks amber if the system is in standby and if any issue exists for example a failed fan or hard drive 5 Power button The power button controls the PSU output to the sys...

Page 9: ... indicator blinks amber if an hard drive experiences an issue 11 System board status indicator If the system is on and in good health the indicator glows solid blue The indicator blinks amber if the system is in standby and if any issue exists for example a failed fan or hard drive 12 Power button The power button controls the PSU output to the system NOTE On ACPI compliant OSs turning off the sys...

Page 10: ...nables you to connect a VGA display to the system 4 Ethernet connectors Integrated 10 100 1000 Mbps NIC connector 5 USB connector Enables you to connect USB devices to the system This port is USB 2 0 compliant 6 USB connector Enables you to connect USB devices to the system This port is USB 3 0 compliant 7 System identification connector Enables you to connect the optional system status indicator ...

Page 11: ...wer supply units Four redundant power supply units PSUs From left to right PSUs 1 and 2 are for sled B upper sled PSUs 3 and 4 are for sled A lower sled 14 PSU Handle Holds expander board bracket in the chassis Hard drive indicator codes Figure 3 2 5 inch hard drive indicator 1 hard drive activity indicator 2 hard drive status indicator 3 hard drive NOTE If the hard drive is in Advanced Host Contr...

Page 12: ...links green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and turns off Predicted drive failure Blinks amber four times per second Drive failed Bli...

Page 13: ...t its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Power supply unit indicator codes AC power supply units PSUs have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as an indicat...

Page 14: ...ns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates a PSU mismatch with respect to efficiency feature set health status and supported voltage NOTE Ensure that both the PSUs are of the same capacity CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back NOTE Mixing PSUs from previous generations of Dell ...

Page 15: ...nfiguration or vice versa you must power down the system CAUTION AC PSUs support both 220 V and 110 V input voltages with the exception of Titanium PSUs which support only 220 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION C...

Page 16: ...2 Documentation resources For information about Dell documentation and Scality documentation see the Dell Storage Designed for Scality RING Support Matrix available at Dell com sdscalityseriesmanuals 16 ...

Page 17: ...on EP E5 2600 v3 product family Expansion bus specifications The system supports PCI Express Generation 3 cards For a list of supported expansion cards see the Expansion card installation guidelines section Expansion slots using the expansion card riser module Specification PCIE_G3_X8 Slot 1 One half height half length x8 link for processor 2 PCIE_G3_X16 Slot 2 One full height half length x16 link...

Page 18: ... AC power supply per PSU Wattage 1100 W Power rating per power supply unit 1100 W Platinum AC 200 240 V 50 60 Hz 6 5 A Heat dissipation NOTE This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V 4170 BTU hr maximum 1100 W PSU Voltage 200 240 V AC autoranging 50 60 Hz RAID Controller specifications RAID Controller Specifications Controlle...

Page 19: ...d Matrox G200 Video memory 16 MB shared Environmental specifications NOTE For additional information about environmental measurements for specific system configurations see Dell com environmental_datasheets Temperature Storage 40 C to 65 C 40 F to 149 F Continuous operation for altitude less than 950 m or 3117 ft 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment Maximum temperatur...

Page 20: ...F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Particulate contamination NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or ga...

Page 21: ...orrosion rate 200 Å month as defined by AHSRAE TC9 9 Expanded Operating Temperature NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log 10 percent of annual operating hours 5 C to 40 C at 5 percent to 85 percent RH with 26 C ...

Page 22: ...ing temperature restrictions Processors of 55 W and 65 W are not supported Do not perform a cold startup at less than 5 C Allow processor performance degrade Non redundant PSUs are not supported Non Dell qualified peripheral cards and or peripheral cards are not supported Maximum altitude for the operating temperature must be 3050 m 10 000 ft 22 ...

Page 23: ...nt and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User...

Page 24: ...g resources Table 6 Resources to install the operating system Resources Location Dell Systems Management Tools and Documentation media Dell com operatingsystemmanuals Dell Lifecycle Controller Dell com idracmanuals Dell OpenManage Deployment Toolkit Dell com openmanagemanuals Dell certified VMware ESXi Dell com virtualizationsolutions Supported operating systems on Dell PowerEdge systems Dell com ...

Page 25: ...tems For information about OpenManage documents see Dell com openmanagemanuals Remote Access Controller with Dell Lifecycle Controller iDRAC with LC iDRAC with Dell Lifecycle Controller allows administrators to deploy update monitor and manage Dell servers from any location without the use of agents in a one to one or one to many method This out of band management allows the updates to be sent fro...

Page 26: ...er by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection System Setup details The System Setup Main Menu screen details are explained as follows Option Description System BIOS Enables you to configure BIOS settings iD...

Page 27: ...ies information and options related to the installed memory Processor Settings Specifies information and options related to the processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Sp...

Page 28: ... is set to BIOS by default NOTE Setting this field to UEFI disables the BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If this option is set to Enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds This option is set to Enabled by default Hard Dis...

Page 29: ...ssupport Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode 1 On the System Setup Main Menu screen click System BIOS Boot Settings 2 Click Boot Option Settings Boot Sequence 3 Use the arrow keys to select a boot device and use the plus and minus sign keys to...

Page 30: ...el Trusted Execution Technology TXT option To enable the Intel TXT option virtualization technology and TPM Security must be enabled with Pre boot measurements This option is set to Off by default Power Button Enables or disables the power button on the front of the system This option is set to Enabled by default NMI Button Enables or disables the NMI button on the front of the system This option ...

Page 31: ...reen verify that Password Status is set to Unlocked 4 In the System Password field type your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only the following special characters are allowed space A message prompts you to reenter the system password 5 Reenter t...

Page 32: ...lter or delete the existing setup password and then press Enter or Tab If you change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes Operating with a setup password ena...

Page 33: ...creen click System Information System Information details The System Information screen details are explained as follows Option Description System Model Name Specifies the system model name System BIOS Version Specifies the BIOS version installed on the system System Management Engine Version Specifies the current version of the Management Engine firmware System Service Tag Specifies the system Se...

Page 34: ... the amount of video memory System Memory Testing Specifies whether the system memory tests are run during system boot Options are Enabled and Disabled This option is set to Disabled by default Memory Operating Mode Specifies the memory operating mode The options available are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode Dell Fault Resilient Mode and Dell NU...

Page 35: ...rocessors If this option is set to Disabled the BIOS displays only one logical processor per core This option is set to Enabled by default QPI Speed Enables you to control QuickPath Interconnect data rate settings Alternate RTID Requestor Transaction ID Setting Modifies Requestor Transaction IDs which are QPI resources This option is set to Disabled by default NOTE Enabling this option may negativ...

Page 36: ...ominal by default NOTE This option is only available on certain stock keeping units SKUs of the processors X2Apic Mode Enables or disables the X2Apic mode Dell Controlled Turbo Controls the turbo engagement Enable this option only when System Profile is set to Performance NOTE Depending on the number of installed CPUs there may be up to four processor listings Number of Cores per Processor Control...

Page 37: ...and to the Embedded SATA drives during POST This option is applicable only for ATA and AHCI modes Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always en...

Page 38: ... turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port E Sets the drive type of the selected device For ...

Page 39: ...e hard drive This field is undefined for removable media devices such as optical drives Port H Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type ...

Page 40: ...ew the Integrated Devices screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen ...

Page 41: ...et to Enabled by default Current State of Embedded Video Controller Displays the current state of the embedded video controller The Current State of Embedded Video Controller option is a read only field If the Embedded Video Controller is the only display capability in the system that is no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary di...

Page 42: ...AN SOL feature To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the defau...

Page 43: ...ofile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom This option is set to Performance Per Watt Optimized DAPC by default DAPC is Dell Active Power Controller NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom ...

Page 44: ...r 1 NOTE If there are two processors installed in the system you see an entry for Number of Turbo Boost Enabled Cores for Processor 2 Controls the number of turbo boost enabled cores for processor 1 The maximum number of cores is enabled by default Monitor Mwait Enables the Monitor Mwait instructions in the processor This option is set to Enabled for all system profiles except Custom by default NO...

Page 45: ...y default The two other options are Enabled and Enabled No Reboot NOTE The default setting for In System Characterization is subject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for I...

Page 46: ...Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Embedded system management The Dell Lifecycle Controller provides advanced embedded systems manage...

Page 47: ...ext item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System ...

Page 48: ...eboot Execution Environment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 48 ...

Page 49: ... not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Operating the system without the system cover can result in component damage NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be po...

Page 50: ...components inside the system and helps in maintaining air flow inside the system Removing the system cover actuates the intrusion switch which aids in maintaining system security Removing the system cover Prerequisites 1 Follow the safety guidelines listed in safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and ...

Page 51: ...uidelines listed in safety instructions section Steps 1 Align the slots of the system cover with the tabs on the chassis 2 Slide back the four release latches until they locks into place 3 Tighten the screw to secure the system cover Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions After working inside your system 51 ...

Page 52: ...oduct 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data CAUTION The replacement service time for server sleds when the system is operating is two...

Page 53: ...the airmax connectors during installation 2 Push the lever inward to put the server sled into place 3 Tighten the two screws to secure the server sled Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Expansion cards and expansion card riser An expansion card in...

Page 54: ...d on the system board only using expansion card riser module NOTE The expansion cards are not hot swappable Figure 9 Expansion card slot allocation 1 slot 1 2 slot 2 3 slot 3 4 slot 4 Table 9 Expansion card installation priority Card priority Card type Slot priority Maximum allowed 1 RAID 4 1 2 10 Gb NICs 2 1 2 Removing the expansion card riser module Prerequisites CAUTION Many repairs may only be...

Page 55: ...ule from the riser connector on the system board Figure 10 Removing and installing the expansion card riser module 1 puller 2 expansion card riser module 3 screw 5 Next steps 1 Install the expansion card if applicable 2 Install the expansion card riser module 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your s...

Page 56: ...tions After working inside your system Removing an expansion card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your ...

Page 57: ...ur system After working inside your system Installing an expansion card Prerequisites NOTE Only supported cards from Dell can be installed in the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damag...

Page 58: ...e installed in the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that ...

Page 59: ...nly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines...

Page 60: ...technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in Safety instructions sect...

Page 61: ...rs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety gu...

Page 62: ...ctions that came with the product 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps Place the shroud in place on the system board and secure the three screws Next steps 1 Connect the CPU2 power cable 2 Install the expansion card riser module 3 Follow the procedure listed in the After working ins...

Page 63: ...igned to processor 2 Each 4 socket set is organized into two channels and each 2 socket set is organized into one channel In each channel of the 4 socket set the release levers of the first socket are marked white and those of the second socket are marked black In the 2 socket set each release lever is marked white Figure 15 Memory socket locations Memory channels are organized as follows Processo...

Page 64: ...led For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all the sockets with white release tabs first followed by the black release tabs and then the green release tabs Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then gre...

Page 65: ...ur warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool bef...

Page 66: ...form troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the p...

Page 67: ...ket levers firmly click into place When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Figure 17 Installing the memory module 1 memory module 2 alignment key 3 memory module socket ejector 2 Next steps 1 Follow the procedure listed in the After working inside your system section...

Page 68: ...and follow the safety instructions that came with the product CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 1 Keep the 2 Phillips screwdriver handy 2 Before upgrading your system download the latest system BIOS version from Dell com support and follow the instructions included in the co...

Page 69: ...ling a processor heat sink 1 captive screw 4 2 heat sink 3 processor socket 4 slot 4 CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 69 ...

Page 70: ... release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 6 Similarly position your thumb firmly over the processor close first socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab Rotate the lever 90 degrees upward 7 Lower the open first socket release l...

Page 71: ...t socket release lever up so that the socket is ready for the new processor CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free ...

Page 72: ...acmanuals 3 Follow the procedure listed in the Before working inside your system section 4 Remove the server sled 5 Remove the cooling shroud NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Remove the heat sink 2 Unpack the new processor NOTE If the processor has previously been used in a system remove any remaining thermal grease from the processor using ...

Page 73: ...lever near the lock icon until it is locked in position f Similarly rotate the open first socket release lever near the unlock icon to the unlocked position 9 To install the heat sink a If applicable remove the existing thermal grease from the heat sink using a clean lint free cloth b Apply thermal grease on the top of the processor Use the thermal grease syringe included with your processor kit t...

Page 74: ... 45 hard drives per server sled Up to 45 3 5 inch hot swappable Serial Attached SCSI SAS hard drives SATA hard drives or SATA SSDs or Up to six hot swappable SAS SSDs Two 2 5 inch hard drives per server sled Up to two 2 5 inch hot swappable SATA hard drives or SATA SSDs NOTE SSD SAS SATA hard drives can be mixed in a system The hot swappable hard drives connect to the system board through the Hard...

Page 75: ...listed in Safety instructions section Steps Press the release button and slide the blank out of the hard drive slot Figure 22 Removing and installing a 3 5 inch hot swappable hard drive blank 1 hard drive blank 2 release button Related Links Safety instructions Installing a 3 5 inch hard drive blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should on...

Page 76: ...on 2 Using the management software prepare the hard drive for removal For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes when the hard drive is turned off You can remove the hard drive when the hard drive indicators turn off 3 Remove the system cover CAUTION To prevent data loss ensure that your operating sys...

Page 77: ...TA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports ...

Page 78: ...rrier 2 Lift the HDD out of the HDD carrier Figure 24 Removing a 3 5 inch hard drive from an hard drive carrier and installing a 3 5 inch hard drive into an hard drive carrier 1 screw 4 2 3 5 inch hard drive 3 hard drive carrier Installing a 3 5 inch hard drive into an hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform t...

Page 79: ...t covered by your warranty Read and follow the safety instructions that came with the product 1 Using the management software prepare the hard drive for removal For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off You can remove the hard drive when the hard drive indicators turn off 2...

Page 80: ...lly installed Inserting an hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable har...

Page 81: ... the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Figure 26 Removing and Installing a 2 5 inch hard drive into a 3 5 inch hard drive adapter 1 screw 2 2 3 5 inch hard drive adapter 3 2 5 inch hard drive Removing a 2 5 inch hard drive from a 3 5 inch hard drive adapter Prerequis...

Page 82: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Keep the 2 Phillips screwdriver ready Steps 1 Insert the hard drive adapter into the hard drive carrier with the connector end of the hard drive toward the back of the hard d...

Page 83: ...of the hard drive carrier Related Links Safety instructions Removing a 2 5 inch hard drive from a hard drive carrier Prerequisites 1 Keep the 2 Phillips screwdriver ready 2 Remove the hard drive carrier from the system Steps 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive out of the hard drive carrier Figure 28 Removing a 2 5 inch hard drive from a hard dri...

Page 84: ...ard drive carrier System fans Your system supports up to six system fans in a redundant PSU configuration Related Links Safety instructions Removing a system fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service...

Page 85: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in Safety instructions section 2 Remove the system cover Steps Lower the fan into the system fan bracket Next steps 1 Install the system cover 2 Follow the procedure listed in...

Page 86: ...ll is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the After working inside your system section 3 Turn off the system 4 Remove the system cover 5 Remove the system fans Steps 1 Remove the four screws from the fan cage 2 Lift the fan cage out of th...

Page 87: ... supply modules When two identical PSUs are installed the PSU configuration is redundant 1 1 for each server sled In redundant mode power is supplied to the system equally from both PSUs to maximize efficiency NOTE If two PSUs are used they must be of the same type and must have the same maximum output power NOTE For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back M...

Page 88: ...release it from the chassis Figure 31 Removing and installing a redundant PSU 1 release latch 2 PSU connector 3 redundant PSU 4 connector 5 PSU handle Related Links Safety instructions Installing a redundant PSU Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation...

Page 89: ...m battery Prerequisites WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in...

Page 90: ... 33 Installing the system battery 1 system battery 2 positive side of the battery connector Next steps 1 Install the expansion card riser module 2 Install the server sled 3 Follow the procedure listed in the After working inside your system section 4 While booting press F2 to start the System Setup and ensure the battery is operating properly 5 Enter the correct time and date in the System Setup T...

Page 91: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the PSUs from the system 4 Remove the server sleds 5 Remove th...

Page 92: ... interposer board Next steps 1 Install the system fans and fan cage 2 Install the system cover 3 Install the server sleds 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions After working inside your system Expander board Removing the expander board Prerequisites CAUTION Many repairs may only be done by a certified service technician You ...

Page 93: ...UTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Follow...

Page 94: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the server sled Steps...

Page 95: ...tructions After working inside your system Hard drive cage and backplane The Dell SD7000 S chassis supports 3 5 inch x90 SAS SATA backplane Removing the hard drive cage and backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online...

Page 96: ...les from the backplane Figure 38 Cabling diagram for the backplane 1 hard drive backplane 2 SAS_A and SAS_B connectors on the backplane 3 SAS_C and SAS_D connectors on the backplane 4 interposer board 5 mini SAS HD cable 2 6 SAS_A and SAS_B connectors on the interposer board 7 SAS_C and SAS_D connectors on the interposer board 11 Remove the interposer board 96 ...

Page 97: ... the 24 screws securing the hard drive cage to the chassis Figure 39 Removing and Installing the hard drive cage 1 screw 24 2 hard drive cage 2 Loosen the 18 screws and lift the hard drive cage out of the chassis 97 ...

Page 98: ...ling the hard drive cage 1 hard drive cage 2 screw 18 3 Remove the 26 screws from the backplane 4 Remove the two standoffs from the backplane 5 Slide the backplane to unlock the guide pins 6 Lift the backplane out of the chassis 98 ...

Page 99: ...eshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the ...

Page 100: ...erver sleds 6 Install the hard drives in their original locations Begin with slot number 44 in the descending order 7 Install all PSUs 8 Install the system cover 9 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system System board Removing the system board Prerequisites CAUTIO...

Page 101: ...sion card riser module g heat sink and processor Steps 1 Disconnect all other cables from the system board Figure 42 Cabling diagram 1 mini SAS HDD connector 2 60 pin FBBI cable connector 3 server sleds 4 FBBI cable connector 5 hard drive 6 SATA 7P cable connector 7 system board 8 18 pin power cable and 4 pin power cable connector 101 ...

Page 102: ... To prevent damage to the system board ensure that you hold the system board by its edges only CAUTION Do not lift the system board assembly by holding a memory module processor or other components Figure 43 Removing and installing the system board 1 screw 6 2 board handle 3 system board Related Links Safety instructions Before working inside your system 102 ...

Page 103: ...g shroud b memory modules c sled cables d expansion cards e riser card f expansion card riser module g heat sink and processor 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall 4 Follow the procedure listed in the After working inside your system section 5 Ensure that you a Use the Easy Restore feature to restore the service ...

Page 104: ...r the Service Tag only when the Service Tag field is empty Ensure that you enter the correct Service Tag After the Service Tag is entered it cannot be updated or changed 5 Click Ok 6 Import your new or existing iDRAC Enterprise license For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Trusted Platform Module The Trusted Platform Module TPM ...

Page 105: ...PM connector 3 slot on the TPM connector 4 plastic bolt 5 slot on the system board Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Re enabling the TPM for BitLocker users Initialize the TPM For more information about initializing the TPM see http technet micro...

Page 106: ... System BIOS System Security Settings 3 In the TPM Security option select On with Pre boot Measurements 4 In the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 In the System Setup Main Menu click System BIOS System Security Settings 9 In the Intel TXT option select On 106 ...

Page 107: ...al test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component fai...

Page 108: ...tus information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebo...

Page 109: ...ll components and cables correctly System board jumper settings For information about resetting the password jumper to disable a password see Disabling a Forgotten Password Table 13 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 The password reset feature is disabled pins 4 6 The iDRAC local access is unlocked at the next AC power cyc...

Page 110: ...wo different types of risers supported on DSS 7500 systems You can install a riser card on the system board only using expansion card riser module Form more information about the installation guidelines see Expansion card installation guidelines 2 SLOT1 PCIE_G3_X8 CPU2 Expansion card riser connector 3 PCIe Card Slot PCIe card connector 3 PCIe card connector 2 and PCIe card connector 1 4 BATTERY Ba...

Page 111: ...e A 25 CTRL_PNL Control panel interface connector reserved 26 SW_RAID_A Software RAID connector A 27 INT_USB_3 0 Internal USB connector 28 TPM_MODULE Trusted platform module connector 29 J_PSWD_NVRAM For more information see System board jumper settings Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper ena...

Page 112: ...d 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move...

Page 113: ... this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Trouble...

Page 114: ...ved proceed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Check if U...

Page 115: ...s default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troubleshooting fails see the Getting help section Related Links Getting help Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration see the Integrated Dell Remote Access...

Page 116: ...ck the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation If the problem persists use another connector on the switch or hub 4 Ensure that the appro...

Page 117: ...power supply unit s optical drive hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if installed expansion cards cooling fan assembly if installed cooling fans memory modules processor s and heat sink s system board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 I...

Page 118: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related Links Using system diagnostics Getting help Troubleshooting the system battery Prer...

Page 119: ...are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ens...

Page 120: ...al cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level required or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command rac...

Page 121: ...ts 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least for 10 seconds and then reconnect the system to the power source 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter System S...

Page 122: ...Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Step...

Page 123: ...the failed SD card with a new SD card 5 Install the system cover 6 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 7 Enter System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are set to the needed modes Verify that the correct SD slot is set as Primary SD Card 8 Check if the SD card is functioning prop...

Page 124: ...ith your product Steps 1 Run the appropriate diagnostic test See the Using system diagnostics section Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press F10 during system startup to run the Dell Lifecycle C...

Page 125: ...e that each expansion card is firmly seated in its connector 6 Install the system cover 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 In...

Page 126: ...ttached peripherals and disconnect the system from the electrical outlet 8 Remove the system cover 9 Remove all expansion cards installed in the system 10 Install the system cover 11 Run the appropriate diagnostic test See the Using system diagnostics section If the tests fail see the Getting help section 12 For each expansion card you removed in step 8 perform the following steps a Turn off the s...

Page 127: ...and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and heat sink are properly installed 5 Install the system cover 6 Run the appropriate diagnostic test See the Using system diagnostics section 7 If the problem persists see the Getting help section Related Links Getting help 127 ...

Page 128: ...l support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Locating Service Tag of your s...

Page 129: ...se the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting Dell com QRL To try out the QR code scan the following image by using your smartphone or tablet 129 ...