Dell SP2208W FP, User Manual

Product Specific Problems 

Universal Serial Bus (USB) Specific Problems 

Camera is not 
detected  

The camera is 
not working 
and the LED is 
on 

Remove and insert the USB cable.  

Reinstall the 

Dell Webcam Software

 and drivers. See 

installing your 

Dell Webcam Software

 for more information. 

Poor Focus 

The camera 
captures fuzzy 
or unclear 
videos and 
pictures 

Verify that the protective film has been removed from the camera and the camera lens is clean. 

Clean the camera surface using a damp, soft lint-free cloth. 

Increase the available ambient light or change the source of light. 

Reset the camera defaults through the 

Dell Webcam Console

. See 

Using the Camera 

for more information. 

Ensure that the 

Color Depth

 settings in 

Display Properties

 is set to  

16-bit color or higher.

 NOTE: Lower color depth 

settings result in poor-quality images.  

NOTE:

 The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most 

commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel. 

Poor quality 
video on the 
Internet 

The camera 
captures 
grainy images 
while using it 
on the 
Internet 

Check your internet connection speed. A slow Internet connection could cause similar problems with the video. It is 
recommended to use a broadband connection with good throughput. 

Color Problem  The images 

are tinted red, 
blue, or green 

Reset the camera defaults through the 

Dell Webcam Console

. See 

Using the Camera

for more information. 

Adjust the camera color settings through 

Dell Webcam Console

. See 

Using the Camera

for more information. 

No Image 

Blank screen 

Increase the available ambient light, change the direction of the camera, or change the source of light. 

Reset the camera defaults through the 

Dell Webcam Console

. See 

Using the Camera

for more information. 

Adjust the contrast levels using the 

Dell Webcam Console

.  See 

Using the Camera

for more information. 

Ensure the camera is detected correctly by the Windows operating system.  

Slow frame 
rate in video 
capture mode 

The capture 
video is not 
smooth 

The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution.Select 

No 

Compression

 for video in the 

Video Recording

 settings. 

Install the latest DirectX and the latest webcam driver. 

Audio and 
video is not 
synchronized 

The captured 
video and 
audio are not 
synchronized 

The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution.Select 

No 

Compression

 for video in the 

Video Recording

 settings. 

Microphone is 
not working 

The webcam 
captures video 
but not sound 

Speak closer to the microphone.  

The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to 

the microphone or ensure that you are within the recording area for the microphone.  

Check if the volume is muted. To enable sound:  

1. Click 

Start

®

Control Panel

®

Sound and Audio Devices

.  

2. Click to uncheck the box next to 

Mute

. 

Set the correct audio source in 

Dell Webcam Center

. To select the correct audio source:  

1. In the 

Dell Webcam Center

, click 

Tools

®

Audio Source Control

.  

2. Select 

Monitor Webcam (SP2208WFP)

 in the 

Audio Source

 drop down list 

3. Adjust the 

Volume

 slider to obtain the desired audio level.  

Test the microphone. Try testing the microphone using an application other than the 

Dell Webcam Center

. To test the 

microphone, 

1.Click 

Start

®

Control Panel

®

Sound and Audio Devices

. 

2.Click the

 Voice

 tab.  

3.Click the 

Test Hardware

 button and follow the instructions. 

If the recording is successful, reset the camera defaults or reinstall the 

Dell Webcam Software

. See 

Using the Camera

 for 

more information. 

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Screen image is too small

Image is centered on screen, but does not fill 
entire viewing area.

l

Perform monitor reset on 

All Settings

.  

Cannot adjust the monitor with the 
buttons on the front panel

OSD does not appear on the screen.

l

Turn off the monitor, unplug the power cord and then plug 
back and turn on the monitor.  

NOTE:

 When choosing DVI-D mode,

the 

Auto Adjust

function is not available.