Troubleshooting
|
57
Common
Symptoms
What You
Experience
Possible Solutions
Missing Color
Picture missing
color
•
Perform monitor self-test.
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color not
good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
•
Adjust R/G/B value under
Custom Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management
feature to turn off
the monitor at all times when not in use (for more
information, see
).
•
Alternatively, use a dynamically changing
screensaver.
Product Specific Problems
Problem
What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•
Check the
Aspect Ratio
setting in the
Display
menu OSD.
•
Reset the monitor to factory settings.
Cannot adjust
the monitor with
the buttons on
the front panel
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•
Check the signal source. Ensure the computer is
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
•
Check whether the signal cable is plugged in
properly. Connect the signal cable again, if
necessary.
•
Reset the computer or video player.
