Dell UltraSharp U3417W, User Manual

Page 1: ...Dell UltraSharp U3417W Monitor User s Guide Model U3417W Regulatory model U3417Wb ...

Page 2: ...WARNING indicates a potential for property damage personal injury or death ____________________ Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws DellTM and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of thei...

Page 3: ...pability 21 Universal Serial Bus USB Interface 21 LCD Monitor Quality and Pixel Policy 22 Maintenance Guidelines 23 Setting Up the Monitor 24 Attaching the Stand 24 Connecting Your Monitor 27 Organizing Your Cables 31 Removing the Monitor Stand 32 Wall Mounting Optional 32 Operating the Monitor 34 Power On the Monitor 34 Using the Front Panel Controls 34 ...

Page 4: ...t Swivel and Vertical Extension 58 Troubleshooting 60 Self Test 60 Built in Diagnostics 61 Common Problems 62 Product Specific Problems 64 Universal Serial Bus USB Specific Problems 65 Speakers Specific Problems 65 Appendix 66 FCC Notices U S Only and Other Regulatory Information 66 Contact Dell 66 ...

Page 5: ...ived all the components and Contact Dell if something is missing Monitor Stand Riser Stand Base NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions ...

Page 6: ...I Cable DP Cable Mini DP to DP USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Drivers and Documentation Media Quick Setup Guide Factory Calibration Report Safety Environmental and Regulatory Information 6 About Your Monitor ...

Page 7: ...le mounting solutions Plug and play capability if supported by your system Color gamut of 99 sRGB with an average Delta E 3 On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an Information File INF Image Color Matching File ICM and product documentation Dell Display Manager Software included comes in the CD shipped with the monit...

Page 8: ...bout Your Monitor Identifying Parts and Controls Front View Front panel controls Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator Label ...

Page 9: ...nt monitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from monitor 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot Label ...

Page 10: ...ve connected the USB cable to the computer and USB upstream connector on the monitor 2 USB downstream port with Power Charging Connect to charge your device To avoid signal interference when a wireless USB device has been connected to a USB downstream port it is NOT recommended to connect any other USB devices to the adjacent port s Label ...

Page 11: ... MST connector DisplayPort output for MST Multi Stream Transport capable monitor DP 1 1 monitor can only be connected as the last monitor in the MST chain To enable MST refer to instruction on section Connecting the monitor for DP Multi Stream Transport MST function 7 Audio Line out Connect your speakers 8 1 2 USB upstream port Connect the USB cable that came with your monitor to the computer Once...

Page 12: ...el U3417W Screen type Active matrix TFT LCD Panel technology In Plane Switching Type Viewable image Diagonal Horizontal Active Area Vertical Active Area Area 867 2 mm 34 14 inches 799 80 mm 31 49 inches 334 80 mm 13 18 inches 267773 04 mm2 415 01 inch2 Pixel pitch 0 233 mm x 0 233 mm Pixel per inch 109 Viewing angle 178 vertical typical 178 horizontal typical Luminance output 300 cd m typical Cont...

Page 13: ...r speed hub with 2 x USB 3 0 upstream port 4 x USB 3 0 downstream ports Connectivity 2 x HDMI 2 0 1 x DP 1 2 1 x mDP 1 x DP Output 2 x USB 3 0 port Upstream 2 x USB 3 0 port Side 2 x USB 3 0 port Bottom Border width edge of monitor to active area 10 55 mm Top 10 05 mm Left Right Adjustability Height adjustable stand Tilt Swivel Pivot 0 to 115 mm 5 to 21 30 to 30 N A Dell Display Manager Compatibil...

Page 14: ...rt MST function for details VESA 640 x 400 31 47 70 09 25 18 VESA 640 x 480 31 47 59 94 25 17 VESA 640 x 480 37 50 75 00 31 5 VESA 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 VESA 800 x 600 46 88 75 00 49 5 VESA 1024 x 768 48 36 60 00 65 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 VESA 1280 x 800 R 49 31 59 91 71 VESA 1280 x 1024 63 98 60 02 108 VESA 1280 x 1024...

Page 15: ...tandard for 3D format and resolutions and standard for 4K digital cinema resolution Support DP1 2 specification include HBR2 MST and DP audio Speaker Specifications Speaker 2 x 9 0 W Frequency Response 100 Hz 20 kHz Impedance 8 ohm Physical Characteristics Model U3417W Model U3417W Model U3417W Signal cable type Digital detachable HDMI 19 pins Digital detachable Mini DP to DP 20 pins Universal Ser...

Page 16: ... maximum 443 58 BTU hour maximum 170 61 BTU hour typical Width 813 6 mm 32 03 inches Depth 58 4 mm 2 30 inches Stand dimensions Height extended 419 1 mm 16 50 inches Height compressed 382 6 mm 15 06 inches Width 342 2 mm 13 47 inches Depth 226 4 mm 8 91 inches Weight Weight with packaging 15 4 kg 33 94 lb Weight with stand assembly and cables 10 4 kg 22 92 lb Weight without stand assembly For wall...

Page 17: ...tic power saving feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 130 W maximum 50 W typical Active off mode Inactive Inactive Blanked White glowing Less than 0 5 W Switch off Off Less than 0 5 W Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power c...

Page 18: ...or Activate the computer and the monitor to gain access to the OSD Pin Assignments DisplayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n ...

Page 19: ...1 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 GND 19 Re PWR 20 3 3 V DP_PWR Pin Number 20 pin Side of the Connected Signal Cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 GND 5 ML3 n 6 GND 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n ...

Page 20: ...S DATA 2 TMDS DATA 1 TMDS DATA 1 SHIELD TMDS DATA 1 TMDS DATA 0 TMDS DATA 0 SHIELD TMDS DATA 0 TMDS CLOCK TMDS CLOCK SHIELD TMDS CLOCK CEC Reserved N C on device DDC CLOCK SCL DDC DATA SDA DDC CEC Ground 5V POWER HOT PLUG DETECT 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 3 3 V DP_PWR 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ...

Page 21: ... more information about changing the monitor settings see Operating the Monitor Universal Serial Bus USB Interface This section gives you information about the USB ports that are available on the monitor Transfer Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed US...

Page 22: ...tionality requires a USB 3 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality LCD Monitor Quality and Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become ...

Page 23: ...h with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a c...

Page 24: ... stand setup guide for the set up instructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening ...

Page 25: ...cover as shown to expose the VESA area for stand assembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Page 26: ...e one hand in the cutout area on the bottom cushion and use the other hand to hold the stand b Lift the monitor carefully to prevent it from slipping or falling CAUTION Do not press on the panel screen when lifting the monitor 8 Remove the cover from the monitor ...

Page 27: ...ety Instructions NOTE Do not connect all cables to the computer at the same time To connect your monitor to the computer 1 Turn Off your computer and disconnect the power cable Connect the DP Mini DP to DP HDMI cable from your monitor to the computer Connecting the HDMI cable Connecting the black DisplayPort Mini DP to DP cable ...

Page 28: ...ST function NOTE U3417W supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option The default out of factory setting in the U3417W is DP1 2 To enable MST connection please use only DP cable as provided in box or other DP1 2 certified cable and perform the below steps ...

Page 29: ...ction 3 Select On or Off accordingly B Monitor fails to show any content blank screen 1 Press any button other than the power button to activate the Input Source menu Use the and buttons to highlight DP or mDP 2 Press and hold the button for approximately 8 seconds 3 The DisplayPort configuration message will appear ...

Page 30: ...port After you have completed connecting the Mini DP to DP DP HDMI cable follow the procedures below to connect the USB 3 0 cable to the computer and complete your monitor setup 1 a Connect one computer connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer b Connect two computers connect the upstream USB 3 0 ports to appropriate USB 3 0 ports on the two c...

Page 31: ...B Selection for details 4 Turn On the monitor and the computer s If your monitor displays an image installation is complete If it does not display an image see Universal Serial Bus USB Specific Problems 5 Use the cable slot on the monitor stand to organize the cables Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attac...

Page 32: ... monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor Wall Mounting Optional Screw dimension M4 x 10 mm Refer to the instructions that come with the VESA compatible wall...

Page 33: ...ing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 30 6 kg ...

Page 34: ...n to turn On the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Page 35: ...isplay OSD and select the OSD Menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is On and fully functional A glowing white light indicates the power save mode Front Panel Button Use the buttons on the front of the...

Page 36: ...y saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to launch the OSD menu and display the main menu Main Menu for digital HDMI input or 2 Down Use the Down button to adjust decrease ranges items in the OSD menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to go back to the previou...

Page 37: ...option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press to enter the slide bar and then use the and buttons according to the indicators on the menu to make your changes 6 Select the button to return to the main menu ...

Page 38: ...the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference...

Page 39: ...ut when you are using the Mini DisplayPort mDP connector Press to select the Mini DisplayPort input source HDMI 1 Select the HDMI 1 input when you are using the HDMI 1 connector Press to select the HDMI 1 input source HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector Press to select the HDMI 2 input source Auto Select Turning on the function allows you to scan for available in...

Page 40: ...40 Operating the Monitor Color Use Color to adjust the color setting mode ...

Page 41: ...emitted from the screen to make viewing more comfortable for your eyes Multimedia Loads color settings ideal for multimedia applications Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Color Temp Allows users to select the color temperature 5000K 5700K 6500K 7500K 9300K and 10000K Custom Color Allows you to manually adjust the 6 axis color s...

Page 42: ...o RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or DisplayPort cable YPbPr Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable or DisplayPort cable Or if the DVD color output setting is not RGB ...

Page 43: ... purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 Use to increase the colorful appearance of the video image Use to increase the monochrome appearance of the video image NOTE Saturation adjustment is available only w...

Page 44: ...automatically or stay on when your computer goes into sleep mode When Sleep After Timeout is selected the monitor goes to sleep as the system sleeps when Never is selected you may prevent the screen from going off as the system sleeps for speedy display recovery from PC wake up Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 ...

Page 45: ...alibrated is factory calibrated setting by default Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen For optimal screen performance Brightness and Contrast for some preset modes Standard Color Temp will be disabled when Uniformity Compensation is turned On NOTE User is advised to use factory defau...

Page 46: ...age from another input source X X X X X X X X Sub Window Main Window DP mDP DP mDP HDMI 1 HDMI 1 HDMI 2 HDMI 2 NOTE The images under PBP will be displayed at the center of the screen not full screen NOTE When you use the PIP PBP feature the DP MST Daisy Chain function is disabled ...

Page 47: ...nals that may be connected to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Left Top Right Bottom Right or Bottom Left USB Select Switch Select to switch between the USB upstream sources in PIP PBP mode Video Swap Select to swap videos between main window and sub window in PIP PBP mode Contrast Sub Adjust the contrast level o...

Page 48: ...eam ports The display and USB upstream ports connection can be changed by selecting the input source function When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port USB 1 Press to Indicate the input s...

Page 49: ... of speakers Use or to adjust the volume level from 0 to 100 Audio Source Allows you to set the audio source from the main window or the sub window Speaker Allows you to enable or disable the speaker function Reset Audio Select this option to restore default audio settings ...

Page 50: ...nergy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select this option to restore default Energy settings ...

Page 51: ...uttons Minimum 0 Maximum 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Unlock function Only hard unlock press and hold the button besid...

Page 52: ...ating the Monitor Personalize Users can choose a feature from Preset Modes Brightness Contrast Input Source Aspect Ratio Volume PIP PBP Mode USB Select Switch or Video Swap and set it as a shortcut key Others ...

Page 53: ... feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting Enable Firmware Displays the current firmware version Reset Others Reset all settings under the Others menu to the factory preset values Factor...

Page 54: ...ual brightness adjustment is disabled When the monitor does not support a particular resolution mode you will see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3440 x 1440 You will see the following...

Page 55: ...e the following message appears or or Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button one of the following messages will appear depending on the selected input HDMI Mini DisplayPort DP input or ...

Page 56: ...56 Operating the Monitor or or If either HDMI Mini DisplayPort or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or ...

Page 57: ...ist of the Screen Resolution and select 3440 x 1440 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3440 x 1440 4 Click Apply If you do not see 3440 x 1440 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures I...

Page 58: ...est graphic drivers Using the Tilt Swivel and Vertical Extension NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped...

Page 59: ...onitor 59 Vertical Extension NOTE The stand extends vertically up to 115 mm The figure below illustrates how to extend the stand vertically Dual Monitor Setup The recommended dual monitor setup Landscape side by side ...

Page 60: ...st by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in...

Page 61: ... use the previous procedure check your video controller and computer because your monitor is functioning properly Built in Diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is ...

Page 62: ...lems you might encounter and the possible solutions Common Symptoms What You Experience Possible Solutions No Video Power LED off No picture Ensure that the video cable connecting the monitor and the computer is properly connected and secure Verify that the power outlet is functioning properly using any other electrical equipment Ensure that the power button is pressed fully Ensure that the correc...

Page 63: ...n the built in diagnostics Synchronization Problems Screen is scrambled or appears torn Reset the monitor to factory settings Perform monitor self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any ...

Page 64: ...ressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the scree...

Page 65: ...ort is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless mouse is not working or lagging Do not respond or responds slowly Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless mouse Use a USB extender cable to posit...

Page 66: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...