Dell UltraSharp UP3017A, User Manual

Page 1: ...Model UP3017A Regulatory model UP3017t Dell UltraSharp UP3017A User s Guide ...

Page 2: ...NING indicates a potential for property damage personal injury or death Copyright 2020 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 202...

Page 3: ... Quality and Pixel Policy 22 Ergonomics 23 Handling and moving your display 25 Maintenance guidelines 26 Setting Up the Monitor 27 Attaching the Stand 27 Using the Tilt Swivel and Vertical Extension 30 Adjusting the Rotation Display Settings of Your System 31 Connecting Your Monitor 31 Organizing Your Cables 34 Removing the Monitor Stand 35 Wall Mounting Optional 36 Contents 3 ...

Page 4: ...ay OSD Menu 40 Troubleshooting 59 Self Test 59 Built in Diagnostics 61 Common Problems 62 Product Specific Problems 63 Universal Serial Bus USB Specific Problems 64 Appendix 65 FCC Notices U S only and Other Regulatory Information 65 Contacting Dell 65 EU product database for energy label and product information sheet 65 ...

Page 5: ...urbing reflections from surrounding light and bright surfaces WARNING Use of controls adjustments or procedures other than those specified in this documentation may result in exposure to shock electrical hazards and or mechanical hazards For information on safety instructions see the Safety Environmental and Regulatory Information SERI ...

Page 6: ...eived all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country USB 3 0 upstream cable enables the USB ports on the monitor DP cable DP to mDP ...

Page 7: ... 0 13 0 02 0 03 0 13 Quick Setup Guide Safety Environmental and Regulatory Information Factory Calibration Report Product Features The Dell UltraSharp UP3017A monitor has an active matrix thinfilm transistor TFT liquid crystal display LCD and LED backlight The monitor features include 75 62 cm 30 inch active area display Measured diagonally 2560 x 1600 16 10 aspect ratio resolution plus full scree...

Page 8: ...2 Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator Solid white light indicates the monitor is turned on and functioning normally Blinking white light indicates the monitor is in Standby Mode ...

Page 9: ...and release button Release stand from monitor 4 Security lock slot Secures monitor with security cable lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Dell soundbar mounting slots Attaches the optional Dell soundbar NOTE Please remove the plastic strip covering the mounting slots before affixing the Dell Sou...

Page 10: ...ct your computer with DP cable 5 mDP connector in Connect your computer with DP to mDP cable 6 DP connector out DP output for MST multi stream transport capable monitor DP 1 1 monitor can only be connected as the last monitor in the MST chain To enable MST refer to instruction on section Connecting the Monitor for DP MST Function NOTE Remove the rubber plug when useing the DP out connector USB dow...

Page 11: ...nected the USB cable to the computer and USB upstream connector on the monitor Port with battery icon supports BC 1 2 10 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw screw not included Monitor Specifications Screen type Active matrix TFT LCD Panel type In plane switching Technology Aspect ratio 16 10 Viewable image dimensions Diagonal 75 62 cm 30 inches Active Area Horizontal 6...

Page 12: ...ck Border width edge of monitor to active area 22 71 mm Top Left Right 23 48 mm Bottom Adjustability Height adjustable stand 150 mm Tilt 5 to 21 Swivel 30 to 30 Pivot 90 to 90 Cable management Yes Dell Display Manager DDM Compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately Anti theft stand lock slot to panel NOTE at panel native only under Custo...

Page 13: ...0 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 0 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1200 74 04 59 95 154 0 VESA 2048 x 1080 26 27 24 58 22 VESA 2048 x 1280 R 78 918 59 922 174 25 VESA 2560 x 1600 ...

Page 14: ...W Standby Mode 1 35 8 W On Mode 1 108 W Max 2 38 4 W Pon 3 120 0 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method This document is informa...

Page 15: ... inches Width 686 9 mm 27 04 inches Depth 217 0 mm 8 54 inches Dimensions without stand Height 447 1 mm 17 60 inches Width 686 9 mm 27 04 inches Depth 58 0 mm 2 28 inches Stand dimensions Height extended 478 2 mm 18 83 inches Height compressed 430 5 mm 16 95 inches Width 343 5 mm 13 52 inches Depth 217 0 mm 8 54 inches Weight Weight with packaging 13 10 kg 28 88 lb Weight with stand assembly and c...

Page 16: ...xcluding cables yes Temperature Operating 0 C to 35 C 32 F to 95 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 368 51 BTU hour maximum 122 24 BTU hour On Mode ...

Page 17: ...in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 DP_Cable Detect 17 AUX CH n 18 Hot Plug Detect 19 GND 20 3 3V DP_PWR ...

Page 18: ...out Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 GND 20 DP_PWR ...

Page 19: ... number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 DP_Cable Detect 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 3 3V DP_PWR ...

Page 20: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 21: ...downstream 2 at left side 2 at bottom Power Charging Port the ports with battery icon supports fast current charging capability if the device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the standby mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate ...

Page 22: ...lay identification data EDID using display data channel DDC protocols so the computer can configure itself and optimize the monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is no...

Page 23: ... stretches to relieve tension in the neck arm back shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflectio...

Page 24: ...obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned directly in front of the user feet flat on the floor wrists relaxed and flat ...

Page 25: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Page 26: ...o clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notic...

Page 27: ... any other stand see the documentation shipped with the stand to set it up CAUTION Place monitor on a flat clean and soft surface to avoid scratching the display panel 3 2 To attach the monitor stand 1 Remove the monitor protective cover and place the monitor with its front facing downward on it 2 Insert the two tabs on the upper part of the stand to the groove on the back of the monitor 3 Press t...

Page 28: ...etting Up the Monitor Align the stand base protruded blocks to the matching slot on the stand Insert the stand base blocks fully into the stand slot Hold the stand base with the triangle mark facing upward ...

Page 29: ...Setting Up the Monitor 29 Lift the screw handle and turn the screw clockwise After fully tightening the screw fold the screw handle flat within the recess ...

Page 30: ...ructions Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 30 30 150 mm 21 NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up to avoid hitting the bottom edge of the mon...

Page 31: ...ight click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic...

Page 32: ...necting the HDMI cable Optional HDMI HDMI Connecting the USB cable After you have completed connecting the DP mDP cables follow the procedure below to connect the USB 3 0 cable to the computer and complete your monitor setup 1 a Connect one computer Connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer b Connect two computers Connect the upstream USB 3 0 ...

Page 33: ...ection setting from the OSD menu See USB Selection for details 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into nearby outlet USB USB a Connect one computer USB USB b Connect two computers 4 Turn On the monitor and the computer If your monitor displays an image installation is complete If it does not display...

Page 34: ...orts the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when useing the DP out connector Organizing Your Cables After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 35: ...itor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 2 3 ...

Page 36: ... the monitor on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mou...

Page 37: ...turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change 6 5 4 3 2 1 ...

Page 38: ...t menu 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 5 Exit Use this button to go back to the main menu or exit the OSD main menu 6 Power button with power status light To turn the monitor on or off Solid white light indicates the monitor is turn...

Page 39: ... of the monitor to adjust the image settings 2 3 1 Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Page 40: ...urce Color Display Energy PIP PBP USB Selection Audio Menu 75 75 Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and th...

Page 41: ...djustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input Source menu to select ...

Page 42: ...urce HDMI 2 Select the HDMI 2 input when you are using the HDMI connector Use to select the HDMI 2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Others Brightness Contrast Personalize Input Color Format D...

Page 43: ...rgy Preset Modes Reset Color PIP PBP USB Selection Audio Menu Input Source Color Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz Standard Default color settings This is the default preset mode ComfortView Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes Multimedia Ideal for multimedia applications Movie Ideal for movies Game Idea...

Page 44: ...s 99 sRGB REC709 This mode matches 99 REC709 standard DCI P3 This mode reproduces 99 of DCI P3 digital cinema color standard CAL1 CAL2 User calibrated preset mode using Dell Ultrasharp Color Calibration Software or other Dell approved software Dell Ultrasharp Color Calibration Software works with the X rite colorimeter i1Display Pro The i1Display Pro can be purchased from the Dell Electronics Soft...

Page 45: ...uttons to select the Gain Offset Hue Saturation Custom Color Gain Offset Hue Saturation Gain Select it to adjust input RGB signal gain level default value are 100 Offset Select it to adjust RGB black level offset value default value are 50 to control your monitor base color Hue Select it to adjust RGBCMY hue value individually default value are 50 Saturation Select it to adjust RGBCMY saturation va...

Page 46: ...olor Format Display Gamma Energy Preset Modes RGB YPbPr Reset Color PIP PBP USB Selection Audio Menu Input Source Color Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz Gamma Allows you to set the display Gamma according to your system Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from...

Page 47: ...just the sharpness from 0 to 100 Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast M...

Page 48: ...thers Brightness Contrast Personalize PIP PBP Sub PIP Location USB Select Switch Video Swap Contrast Sub Energy PIP PBP Mode Off mDP Top Right USB Selection Audio Menu Input Source Color Display PIP PBP Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz Main Window Sub Window DP mDP HDMI 1 HDMI 2 DP X mDP X HDMI 1 X HDMI 2 X NOTE When you use the PIP PBP feature the DP MST Daisy Chain fun...

Page 49: ...PBP Aspect Ratio PBP Fill Off PIP PBP Sub Select between the different video signals that may be connected to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Right Top Left Bottom Right or Bottom left USB Select Switch Select to switch between the USB upstream sources in PBP mode Video Swap Swap Main Sub video Contrast Sub Chan...

Page 50: ...Others Brightness Contrast Personalize USB 2 Energy USB 1 DP HDMI1 Audio Menu Input Source Color Display PIP PBP USB Selection Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port USB 1 Use the to Indicate the i...

Page 51: ...y Mode Menu Input Source Color Display PIP PBP USB Selection Audio Energy Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz Power Button LED Allows you to set the state of the power light to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option wil...

Page 52: ... Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 0 90 180 270 degrees You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from ...

Page 53: ...ource Menu Input Source Color Display PIP PBP USB Selection Audio Energy Personalize Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz Reset Personalization Restores shortcut keys to factory defaults Other Brightness Contrast Menu Input Source Color Display PIP PBP USB Selection Audio Energy Personalize Others Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz Disable LCD Cond...

Page 54: ...Reset Others Factory Reset Energy Use Dell UltraSharp UP3017A Resolution 2560x1600 60Hz LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select Enable to start the process Brightness Contrast Menu Input Source Color Display PIP PBP USB Selection Audio Energy Personalize Others DDC CI Disable LCD Conditioni...

Page 55: ...ent input timing is not supported by the monitor display Please change your input timing to 2560x1600 60Hz or any other monitor listed timing as per the monitor specifications This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode i...

Page 56: ...evice Press any key on the keyboard or move the mouse or wake it up Dell UltraSharp UP3017A If there is no display press the monitor button again to select the correct input source If either DP mDP HDMI1 or HDMI2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears Dell UltraSharp UP3017A The display will go into Standby Mode in 4 minutes www ...

Page 57: ... items of On in Standby Mode in Energy feature the following message will appear If adjust the Brightness level above the default level over 75 the following message will appear Dell UltraSharp UP3017A Adjusting to this value will increase power consumption above the default level No Yes Do you want to continue See Troubleshooting for more information Dell UltraSharp UP3017A Changing to this setti...

Page 58: ...Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see 2560 x 1600 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download t...

Page 59: ...f the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown ...

Page 60: ...utes www dell com support monitors No HDMI2 Cable 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is fun...

Page 61: ...een 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display ...

Page 62: ... Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that can occur in LCD technology F...

Page 63: ... Options or Mac Energy Saver setting Alternatively use a dynamically changing screensaver Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons...

Page 64: ...cable to your computer Reconnect the USB peripherals downstream connector Switch off and then turn on the monitor again Reboot the computer Some USB devices like external portable HDD require higher electric current connect the device directly to the computer system Supre Speed USB 3 0 interface is slow Super Speed USB 3 0 peripherals working slowly or not working at all Check that your computer i...

Page 65: ...pport and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the top left corner of the...