14
│
Frequently asked questions
Frequently asked questions
1. What is the recommended configuration to install the Dell WB7022 webcam?
Windows 10 64-bit / Mac OS X 10.7 or newer
One USB 3.0 type-A port
2. What is Windows Hello camera?
Windows Hello is an authentication method offered on Windows 10. It allows the user to
authenticate themselves using fingerprint, facial recognition, or a secure PIN. The Dell
WB7022 webcam supports Windows Hello and allows you to login to your PC using facial
recognition.
To enable Windows Hello, go to
Settings > Accounts > Sign-in options
and configure
Windows Hello.
3. What is a proximity sensor and what does it do?
Proximity sensors are used to detect the presence of any object if they come into the
field of view of the sensor. The Dell WB7022 webcam has a proximity sensor that triggers
Windows Hello and authenticates the user using facial recognition. The sensor also
detects your presence and wakes up your computer from sleep. So when you approach
your computer, it is ready to log you in using Windows Hello. Additionally, it detects when
you walk away from the system and locks it providing complete security
4. Why should I use USB 3.0 or higher to setup my Dell WB7022 webcam?
The Dell WB7022 webcam supports 4K video resolution only when it is connected to a
USB 3.0 port. If it is connected to a USB 2.0 port, due to the data transfer limitation, you
may experience lower image quality and authentication issues.
5. How do I know if my camera is on?
The Dell WB7022 webcam has a status-LED on the front lens that stays on (white light)
when the camera is in use. The status-LED behaviour is as follows:
Webcam in use -
Status LED is solid white
Windows Hello authentication in progress -
IR LED blinks repeatedly
6. How do I configure Windows Hello through the Dell WB7022 webcam?
Currently Windows 10 (October 2020 update or earlier) does not support external
webcam for Windows Hello facial recognition. However, you can set the Dell WB7022
webcam to work with Windows Hello by following these steps: Go to
Camera Control
in
Dell Peripheral Manager
> Check "
Prioritize External Webcam
" option. For more
information, go to the Dell Peripheral Manager.
7. Can I use the Dell WB7022 webcam with a docking station or a USB Hub?
Yes, you can configure the webcam through a docking station or a USB hub connected to
your computer
8. Why doesn't Wake on Approach work when I put my computer to sleep?
If you put your computer to sleep manually, the Dell WB7022 webcam detects you in the
FOV (field of view) before the system goes to sleep. This is when the Wake on Approach
feature does not work. By design, it works only when the Walk Away Lock triggers the
computer to go to sleep. When your presence is detected later, Wake on Approach will
take less than 10 seconds to wake up the system.
