Dell vostro 15-3565, Owner'S Manual

Page 1: ...Dell Vostro 15 3565 Owner s Manual Regulatory Model P47F Regulatory Type P47F006 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...oving the optical drive 14 Removing the optical drive bracket 14 Installing the optical drive bracket 15 Installing the optical drive 15 Removing the keyboard 15 Installing the keyboard 17 Removing the base cover 17 Installing the base cover 18 Removing the hard drive assembly 19 Removing the hard drive from the hard drive bracket 19 Installing the hard drive into the hard drive bracket 20 Install...

Page 4: ...nstalling the display hinges 37 4 Technology and components 39 Power adapter 39 Processors 39 Identifying processors in Windows 10 39 Identifying processors in Windows 7 39 Verifying the processor usage in Task Manager 39 Verifying the processor usage in Resource Monitor 40 Chipsets 41 Downloading the chipset driver 41 Identifying the chipset in Device Manager on Windows 10 41 Identifying chipset ...

Page 5: ...e Manager on Windows 7 47 Starting the camera 47 Starting the Camera App 48 Memory features 49 Verifying system memory in Windows 10 49 Verifying system memory in Windows 7 49 Verifying system memory in setup 49 Testing memory using ePSA 49 5 System Setup 51 Boot Sequence 51 Navigation keys 51 Navigation keys 51 Setup Utility options 52 Main screen option 52 Advanced screen option 53 Security scre...

Page 6: ...tions 60 Camera specifications 60 Communication specifications 60 Port and connector specifications 60 Display specifications 61 Keyboard specifications 61 Touchpad specifications 61 Battery specifications 62 AC Adapter specifications 62 Physical specifications 62 Environmental specifications 63 8 Contacting Dell 64 6 ...

Page 7: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpaint...

Page 8: ...Turn the computer top side up 10 Open the display 11 Press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the display CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work per...

Page 9: ...e any replacement procedure ensure that you connect external devices cards and cables before turning on your computer CAUTION To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator or media base and replace any cards such as an ExpressCard 2 Conne...

Page 10: ...2 Chassis view Front open view 1 Touchpad 2 Camera 3 Camera status light 4 Microphone 5 Power button 6 Keyboard Front closed view 1 Power and battery status light 10 ...

Page 11: ...Rear view 1 Battery 2 Service Tag label Right view 1 Headset connector 2 USB 2 0 connector 3 USB 2 0 connector 4 Optical drive 5 Security cable slot 11 ...

Page 12: ...Left view 1 Power connector 2 Network connector 3 VGA connector 4 USB 3 0 connector 5 Memory card reader 12 ...

Page 13: ...ls The procedures in this document require the following tools Small flat blade screwdriver Phillips 0 screwdriver Phillips 1 screwdriver Small plastic scribe Removing the battery 1 Follow the procedure in Before working inside your computer 2 To remove the battery a Slide the release latch to unlock the battery 1 b Remove the battery from the computer 2 13 ...

Page 14: ...l drive a Remove the screw that secures the optical drive to the computer 1 b Using a plastic scribe push the tab to release the optical drive 2 c Slide the optical drive out of the computer 3 Removing the optical drive bracket 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive 3 To remove the optical drive from bracket a Remove the screw that secu...

Page 15: ...he optical drive 1 Insert the optical drive into the slot until it clicks into place 2 Tighten the screw to secure the optical drive to the computer 3 Install the battery 4 Follow the procedure in After working inside your computer Removing the keyboard 1 Follow the procedure in Before working inside your computer 2 Remove the battery 3 To remove the keyboard a Release the keyboard by prying on th...

Page 16: ...e keyboard to access the keyboard connector cable under the keyboard 1 2 4 To remove the keyboard cable a Disconnect the keyboard cable from the system board 1 b Lift the keyboard cable to remove it from the computer 2 16 ...

Page 17: ... place 4 Install the battery 5 Follow the procedure in After working inside your computer Removing the base cover 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard 3 To remove the base cover a Disconnect the optical drive connector and lift it to remove it from the system board 1 2 b Remove the screws inside the palmrest 3 17 ...

Page 18: ... cover 1 Align the base cover with the screw holders on the computer 2 Press the edges of the cover until it clicks into place 3 Tighten the screws to secure the base cover to the computer 4 Turn the computer over 5 Open the computer and connect the optical drive connector to the system board 6 Tighten the screws to secure the base cover to the palmrest 7 Install the a keyboard 18 ...

Page 19: ...tem board 1 2 b Remove the screws that secure the hard drive assembly to the computer 3 c Lift the hard drive assembly away from the computer 4 Removing the hard drive from the hard drive bracket 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover e hard drive assembly 3 To remove the hard drive from hard drive assembly a Pul...

Page 20: ... c keyboard d optical drive e battery 5 Follow the procedure in After working inside your computer Installing the hard drive assembly 1 Insert the hard drive assembly into the slot on the computer 2 Tighten the screws to secure the hard drive assembly to the computer 3 Connect the hard drive cable to the connector on the system board 4 Install the a base cover b optical drive c keyboard d battery ...

Page 21: ...ry module into the memory socket 2 Press the memory module until the clips secure the memory module 3 Install the a base cover b keyboard c optical drive d battery 4 Follow the procedures in After working inside your computer Removing the coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover 3 By using a plast...

Page 22: ...he procedures in After working inside your computer Removing the WLAN card 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover 3 To remove the WLAN card a Disconnect the WLAN cables from the connectors on the WLAN card 1 b Remove the secure that secures the WLAN card to the system board 2 c Remove the WLAN card from the compu...

Page 23: ...he procedure in After working inside your computer Removing the Input Output board 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover 3 To remove the Input Output board I O board a Remove the screw that secures the I O board to the computer 1 b Lift the I O board 2 c Turn the I O board over to remove the black adhesive tape ...

Page 24: ... computer 5 Tighten the screw to secure the I O board to the computer 6 Install the a base cover b keyboard c optical drive d battery 7 Follow the procedure in After working inside your computer Removing the speakers 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover 3 To remove the speakers a Disconnect the speaker cable 1 ...

Page 25: ... battery 5 Follow the procedure in After working inside your computer Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover 3 To remove the heat sink assembly a Disconnect the system fan cable from the system board 1 b Loosen the captive screws that secure the heat sink assembly to the system boa...

Page 26: ...ard 4 Install the a base cover b keyboard c optical drive d battery 5 Follow the procedures in After working inside your computer Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover e hard drive assembly f WLAN card g I O board h memory module i coin cell battery j heat sink 3 Lift the locking tab to...

Page 27: ... over and unroute the WLAN cable 1 5 Remove the screw and lift the hinge that secures the system board to the computer 2 3 6 Remove the screw that secures the system board to the computer 1 and lift the system board 2 27 ...

Page 28: ...ite adhesive tape 1 b Unlock the tab and disconnect the eDP cable 2 3 c Disconnect the power cable 4 d Remove the system board from the computer Installing the system board 1 Connect power cable and eDP cable 2 Replace the white adhesive tape 3 Turn the system board over 28 ...

Page 29: ... sink e coin cell battery f base cover g optical drive h keyboard i battery 9 Follow the procedure in After working inside your computer Removing the power connector 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover e hard drive assembly f optical drive g WLAN card h i o board i memory module j coin cell battery k heat sink...

Page 30: ... Install the a system board b WLAN card c I O board d memory module e heat sink f coin cell battery g base cover h optical drive i battery j keyboard 5 Follow the procedure in After working inside your computer Removing the display assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover e hard drive assembly f optical dr...

Page 31: ...ery k heat sink l system board m power connector 3 Unroute the WLAN and eDP cable 1 2 3 4 To remove the display assembly a Remove and lift the screws that secure the display hinge to the computer 1 2 b Lift and remove the display assembly 3 4 31 ...

Page 32: ...k battery 5 Follow the procedure in After working inside your computer Removing the display bezel 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover e hard drive assembly f optical drive g WLAN card h I O board i memory module j coin cell battery k heat sink l system board m power connector n display assembly 3 To disconnect...

Page 33: ... d I O board e memory module f heat sink g base cover h coin cell battery i system board j power connector k battery l optical drive 4 Follow the procedure in After working inside your computer Removing the camera 1 Follow the procedure in Before working inside your computer 2 Remove the a battery b optical drive c keyboard d base cover e hard drive assembly f optical drive g WLAN card h I O board...

Page 34: ...ct the camera cable from the camera 2 c Remove the camera from the display assembly 3 Installing the camera 1 Install the camera into the slot on the display assembly 2 Connect the camera cable 3 Install the a display assembly b display bezel c keyboard d WLAN card e I O board f memory module g heat sink h base cover i coin cell battery j system board k power connector l battery m optical drive 34...

Page 35: ...mory module j coin cell battery k heat sink l system board m power connector n display assembly o display bezel p camera 3 To remove the display panel a Remove the screws that secure the display panel to the display assembly 1 b Lift the display panel to access the cables underneath 2 4 To disconnect the cable a Remove the tape that secures the eDP cable to the display panel 1 b Lift the locking t...

Page 36: ...e display assembly 5 Install the a display assembly b display bezel c camera d keyboard e WLAN card f i o board g memory module h heat sink i base cover j coin cell battery k system board l power connector m battery n optical drive 6 Follow the procedure in After working inside your computer Removing the display hinges 1 Follow the procedure in Before working inside your computer 2 Remove the a ba...

Page 37: ...splay bezel p camera q display panel 3 To remove the hinges a Remove the screws that secure the display hinges to the display assembly 1 b Remove the display hinges 2 Installing the display hinges 1 Tighten the screws to secure the display hinges to the display assembly 2 Install the a display assembly b display bezel c display panel d camera e system board f power connector g WLAN card 37 ...

Page 38: ...h I O board i memory module j heat sink k coin cell battery l optical drive m base cover n keyboard o battery 3 Follow the procedure in After working inside your computer 38 ...

Page 39: ...e to the power strip or electrical outlet may cause fire or damage the equipment Processors This laptop is shipped with the AMD A6 7310 processor NOTE The clock speed and performance varies depending on the workload and other variables Identifying processors in Windows 10 1 Click Search the Web and Windows 2 Type Device Manager 3 Select Processor The basic information of the processor is displayed...

Page 40: ...isplayed Verifying the processor usage in Resource Monitor 1 Right click on the taskbar 2 Select Start Task Manager The Windows Task Manager window is displayed 3 Click the Performance tab in the Windows Task Manager window The processor performance details are displayed 4 Click Open Resource Monitor 40 ...

Page 41: ...hipset and select your chipset driver 7 Click Download File to download the latest version of the chipset driver for your laptop 8 After the download is complete navigate to the folder where you saved the driver file 9 Double click the chipset driver file icon and follow the instructions on the screen Identifying the chipset in Device Manager on Windows 10 1 Click All Settings on the Windows 10 Ch...

Page 42: ...is laptop is shipped with the AMD Radeon R4 graphics chipset AMD chipset drivers Verify if the AMD chipset drivers are already installed in the laptop Table 1 AMD chipset drivers Before installation After installation 42 ...

Page 43: ... 768 resolution maximum Identifying the display adapter 1 Click or tap Start and select Settings 2 Type Device Manager in the search box and tap Device Manager from the left pane 3 Expand Display adapters The display adapters are displayed Changing the screen resolution 1 Right click or tap and select Display Settings 2 Tap or click Advanced display settings 3 Select the required resolution from t...

Page 44: ...ness manually Adjusting brightness in Windows 7 To enable or disable automatic screen brightness adjustment 1 Click Start Control Panel Display 2 Use the Adjust brightness slider to enable or disable automatic brightness adjustment NOTE You can also use the Brightness level slider to adjust the brightness manually Cleaning the display 1 Check for any smudges or areas that have to be cleaned 2 Use ...

Page 45: ...ivers and Downloads 5 Select the operating system installed on your laptop 6 Scroll down the page and expand Audio 7 Select the audio driver 8 Click Download File to download the latest version of the audio driver for your laptop 9 After the download is complete navigate to the folder where you saved the audio driver file 10 Double click the audio driver file icon and follow the instructions on th...

Page 46: ...om the left pane 3 Expand Sound video and game controllers The audio controller is displayed Table 3 Identifying the audio controller in Windows 10 Before installation After installation Identifying the audio controller in Windows 7 1 Type Device Manager in the search box and select Device Manager from the left pane 2 Expand Sound video and game controllers The audio controller is displayed Table ...

Page 47: ...ted under the Setup Utility Options under the Main group Camera features This laptop is shipped with front facing camera with the image resolution of 1280 x 720 maximum Identifying the camera in Device Manager on Windows 10 1 In the Search box type device manager and click imaging devices to start it 2 Under Device Manager expand Imaging devices Identifying the camera in Device Manager on Windows ...

Page 48: ...Starting the Camera App 1 Click the Windows button and select All apps 2 Select Camera from the apps list 3 If the Camera App is not available in the apps list search for it 48 ...

Page 49: ...the Dell logo is displayed tap F2 until the Entering BIOS setup message appears To enter the Boot selection menu tap F12 3 On the left pane select Settings General System Information The memory information is displayed on the right pane Testing memory using ePSA 1 Turn on or restart your laptop 2 Perform one of the following actions after the Dell logo is displayed With keyboard Press F2 Without k...

Page 50: ...NOTE If you wait too long and the operating system logo appears wait until you see the desktop Turn off the laptop and try again 50 ...

Page 51: ...pears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics scr...

Page 52: ...tab lists out the primary hardware features of the computer Option Description System Time Resets the time on the computer s internal clock System Date Resets the date on the computer s internal calendar BIOS Version Displays the BIOS revision Product Name Displays the computer model number Service Tag Displays the Service Tag of your computer Asset Tag Displays the asset tag of your computer CPU ...

Page 53: ...operation mode Default AHCI Adapter Warnings You can enable or disable the Adapter Warnings Default Enabled Function Key Behavior You can enable or disable the Function Key Behavior Default Multimedia Keys Battery Health You can battery performance Miscellaneous Devices External USB Ports You can enable or disable the External USB Ports Default Enabled Microphone You can enable or disable the Micr...

Page 54: ...disk drive Set Admin Password You can set change or delete the administrator admin password Set System Password You can set change or delete the system password Set HDD Passwords You can set change or delete the password on the system hard disk drive Password Change You can enable the disable permission to the System and Hard Drive passwords when the admin password is set Firmware TPM You can set ...

Page 55: ...ts Allows you to Restore Default setting before exiting from Setup Utility Discard Changes Allows you to Discard Changes setting before exiting from Setup Utility Save Changes Allows you to Save Changes setting before exiting from Setup Utility Updating the BIOS It is recommended to update your BIOS System Setup on replacing the system board or if an update is available For laptops ensure that you...

Page 56: ...f your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE Your computer is shipped with the system and setup password feature disabled Assigning a system password and setup password You can assign a new System Password and or Setup Password or ...

Page 57: ...ord You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alte...

Page 58: ...Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Running the ePSA diagnostics 1 Power on the computer 2 As the computer boots press the F12 key as th...

Page 59: ...nd then select Properties System specifications Feature Specification Chipset AMD Beema Carrizo L DRAM bus width 64 bit Flash EPROM W25Q64FVSSIQ Processor specifications Feature Specification L2 smart cache 1 MB or 2 MB Memory specifications Feature Specification Memory capacity 2 GB Memory type SO DIMM DDR3L Minimum memory 2 GB Maximum memory 8 GB Audio specifications Feature Specification Types ...

Page 60: ...fication Video type UMA Video Controller AMD Radeon Graphics Data bus 64 bit External display support VGA Camera specifications Feature Specification Camera Resolution 1 Megapixel Video Resolution maximum 1280 x 720 pixels Diagonal viewing angle 74 degree Communication specifications Features Specification Network adapter Ethernet 10 100 1000 Base T Wireless Wi fi 802 11 a b g n Port and connector...

Page 61: ...44 23 mm 13 55 inches x 193 54 mm 7 61 inches Maximum resolution 1366 x 768 pixels Maximum brightness 200 nits Operating angle 135 degree Refresh rate 60 Hz 40 Hz Maximum viewing angles horizontal 40 L 40 R Maximum viewing angles vertical 10 up 30 down Pixel pitch 0 2265 mm x 0 2265 mm Keyboard specifications Feature Specification Number of keys 80 Touchpad specifications Feature Specification Act...

Page 62: ... Temperature range Operating 0 to 50 Non operating 0 to 65 Coin cell battery LI 3V 83 MAH AC Adapter specifications Feature Specification Type 45 W Input voltage 100 240 V AC Input current maximum 1 3 A Input frequency 50 Hz to 60 Hz Output current 2 31 A Rated output voltage 19 5 V DC Temperature range Operating 0 to 40 Temperature range Non Operating 95 Physical specifications Feature Specificat...

Page 63: ...ations Operating 0 C to 35 C Storage 20 to 60 Relative humidity maximum Specifications Operating 20 to 90 non condensing Storage 20 to 95 non condensing Altitude maximum Specifications Operating 15 2 m to 3048 m 50 to 10 000 ft 0 to 35 C Non operating 15 2 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 as defined by ISA 71 04 1985 63 ...

Page 64: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support lin...