130
Getting Help
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 132.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on
page 131), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Dell Diagnostics" on page 75).
4
Include any accessories that belong with the item(s) being returned (power
cables, software floppy disks, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 131). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION:
Before working inside your computer, follow the safety instructions in
your
Product Information
Guide
.
book.book Page 130 Thursday, August 7, 2008 5:00 PM
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Summary of Contents for Vostro 500
Page 12: ...12 Contents Downloaded from www Manualslib com manuals search engine ...
Page 18: ...18 Finding Information Downloaded from www Manualslib com manuals search engine ...
Page 38: ...38 Setting Up Your Computer Downloaded from www Manualslib com manuals search engine ...
Page 46: ...46 Using the Keyboard and Touch Pad Downloaded from www Manualslib com manuals search engine ...
Page 54: ...54 Using a Battery Downloaded from www Manualslib com manuals search engine ...
Page 66: ...66 Using Cards Downloaded from www Manualslib com manuals search engine ...
Page 124: ...124 Adding and Replacing Parts Downloaded from www Manualslib com manuals search engine ...
Page 140: ...140 Specifications Downloaded from www Manualslib com manuals search engine ...
Page 170: ...170 Index Downloaded from www Manualslib com manuals search engine ...