Dell Vostro 5890, Service Manual

Page 1: ...Vostro 5890 Service Manual Regulatory Model D28M Regulatory Type D28M004 August 2021 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...alling the Optical drive 17 Memory module 18 Removing the memory modules 18 Installing the memory modules 19 WLAN card 20 Removing the wireless card 20 Installing the wireless card 21 Solid state drive 22 Removing the 2230 solid state drive 22 Installing the 2230 solid state drive 22 Removing the M 2 2280 solid state drive 23 Installing the M 2 2280 solid state drive 24 Graphics card 25 Removing t...

Page 4: ... USB drive in Windows 62 Updating the BIOS from the F12 One Time boot menu 62 System and setup password 63 Assigning a system setup password 63 Deleting or changing an existing system setup password 64 Chapter 5 Troubleshooting 65 Dell SupportAssist Pre boot System Performance Check diagnostics 65 Running the SupportAssist Pre Boot System Performance Check 65 Dell Enhanced Pre Boot System Assessme...

Page 5: ...or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull t...

Page 6: ...a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially se...

Page 7: ...all and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is...

Page 8: ...e that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 8 Working inside your computer ...

Page 9: ...or screws 2 4 and the 2 screw driver is for screws 5 6 Screw size list Table 1 Vostro 5890 screw size list Component Screw type Quantity Image Color Right side cover 6 32 2 Black WLAN card bracket M2x3 1 Black Solid state drive M2x3 1 Black 3 5 inch hard drive 6 32 4 Silver 3 5 inch hard drive cage 6 32 1 Silver Power supply unit 6 32 3 Silver Ports bezel 6 32 1 Silver System board 6 32 8 Black Sy...

Page 10: ...e 3 I O panel 4 Fan and Heat sink assembly 5 Processor 6 Solid state drive 7 Power button 8 System board 9 Chassis 10 Front bezel 11 3 5 inch Hard drive 12 System fan 13 Graphics card 14 Optical drive Optional 15 Power supply unit 10 Disassembly and reassembly ...

Page 11: ...requisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure Disassembly and reassembly 11 ...

Page 12: ...ng the tab on the side cover slide back and lift the side cover off the chassis Installing the side cover Prerequisites About this task The following images indicate the location of the side cover and provide a visual representation of the installation procedure 12 Disassembly and reassembly ...

Page 13: ...Steps 1 Align the tabs on the side cover with the slots on the chassis and slide it towards the front of the computer Disassembly and reassembly 13 ...

Page 14: ...e working inside your computer 2 Remove the side cover About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure Steps 1 Place the computer in an upright position 2 Gently pry and release the front bezel tabs sequentially from the top 3 Move the front bezel outward from the chassis 4 Remove the front bezel from the co...

Page 15: ... of the installation procedure Steps 1 Place the computer in an upright position 2 Align the front bezel with the slots on the chassis 3 Move the front bezel towards the chassis and press the bezel until the tabs click into place Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Disassembly and reassembly 15 ...

Page 16: ...ng images indicate the location of the optical drive and provides a visual representation of the removal procedure Steps 1 Lay the computer on the right side 2 Disconnect the data and power cables from the optical drive 3 Push the securing tab to release the optical drive from the chassis 4 Slide and remove the optical drive from the slot 16 Disassembly and reassembly ...

Page 17: ...tion of the Optical drive and provide a visual representation of the installation procedure Steps 1 Align the optical drive assembly with the tabs on the chassis 2 Insert the optical drive into the slot on the chassis 3 Connect the power cable and data cable to the optical drive Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Disassembly and reassem...

Page 18: ... Pull the securing clips from both sides of the memory module until the memory module pops up 3 Slide and remove the memory module from the memory module slot NOTE Repeat step 2 to step 4 to remove any other memory modules installed in your computer NOTE If the memory module is difficult to remove gently ease the memory module back and forth to remove it from the slot NOTE To prevent damage to the...

Page 19: ...dule into the memory module connector until the memory module snaps into position and the securing clip locks in place NOTE The securing clips return to the locked position If you do not hear the click remove the memory module and reinstall it NOTE To prevent damage to the memory module hold the memory module by the edges Do not touch the components on the memory module Next steps 1 Install the si...

Page 20: ...rd and provide a visual representation of the removal procedure Steps 1 Lay the computer on the right side 2 Remove the single M2x3 screw that secures the wireless card to the system board 3 Slide and lift the wireless card bracket off the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card at an angle from the wireless card slot 20 Disassembly...

Page 21: ...le provides the antenna cable color scheme for the wireless card of your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and place the wireless card bracket on the wireless card 3 Align the notch on the wireless card with the tab on the wireless card slot 4 Slide the wireless card at an...

Page 22: ...The following images indicate the location of the solid state drive and provide a visual representation of the removal procedure Steps 1 Remove the single M2x3 screw that secures the 2230 solid state drive to the system board 2 Slide and lift the 2230 solid state drive from the M 2 card slot on the system board Installing the 2230 solid state drive Prerequisites About this task The following image...

Page 23: ...s the 2230 solid state drive to the system board Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the solid state drive and provide a visual represent...

Page 24: ...lift the 2280 solid state drive from the M 2 card slot on the system board Installing the M 2 2280 solid state drive Prerequisites About this task The following images indicate the location of the solid state drive and provide a visual representation of the installation procedure 24 Disassembly and reassembly ...

Page 25: ...es the 2280 solid state drive to the system board Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Graphics card Removing the graphics card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the graphics card and provides a visual representa...

Page 26: ...t and lift the graphics card from the graphics card slot Installing the graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure 26 Disassembly and reassembly ...

Page 27: ...own firmly Ensure that the card is firmly seated 3 Lift the pull tab to close the PCIe door Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Hard drive assembly Removing the 3 5 inch hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover Disassembly and reassembly 27 ...

Page 28: ... hard drive assembly to the chassis 5 Lift the hard drive assembly away from the chassis 6 Remove the four 6 32 screws that secure the hard drive to the hard drive cage 7 Remove the hard drive from the hard drive cage NOTE To remove 2nd 3 5 inch hard drive disconnect and un route the hard drive power extension cable 3 5 inch SATA cable 2 5 inch hard drive and ODD SATA cable and CPU power cable fro...

Page 29: ... 4 Using the alignment post align the screw hole on the hard drive assembly with the screw hole on the chassis 5 Replace the single 6 32 screw that secures the hard drive assembly to the chassis 6 Route the power cable and data cable through the routing guides on the hard drive assembly and connect the cables to the hard drive NOTE For systems with 2nd 3 5 inch hard drive ensure to un route the ca...

Page 30: ...n After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the coin cell battery and provide a visual representation of the removal procedure Steps 1 Lay the computer on the right side 2 Using a plastic scribe g...

Page 31: ...n the coin cell battery into the slot on the system board Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Chassis fan Removing the chassis fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the chassis fan and provide a visual represent...

Page 32: ... 3 Gently pull the fan to release it from the rubber grommets 4 Remove the fan off the chassis Installing the chassis fan Prerequisites About this task The following images indicate the location of the chassis fan and provide a visual representation of the installation procedure 32 Disassembly and reassembly ...

Page 33: ... until the fan snaps into position 3 Connect the fan cable to the system board Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Power supply unit Removing the power supply unit Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover Disassembly and reassembly 33 ...

Page 34: ...About this task The following images indicate the location of the power supply unit and provide a visual representation of the removal procedure 34 Disassembly and reassembly ...

Page 35: ...e three 6 32 screws that secure the power supply unit to the chassis 5 Press the securing tab on the chassis to release the power supply from its slot 6 Slide and lift the power supply unit off the chassis Installing the power supply unit Prerequisites About this task The following images indicate the location of the power supply unit and provide a visual representation of the installation procedu...

Page 36: ...36 Disassembly and reassembly ...

Page 37: ...rough the routing guides on the chassis and connect the power cables to the connectors on the system board 5 Connect the power cable to the power supply unit Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Heatsink assembly Removing the heatsink assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side co...

Page 38: ...the four captive screws that secure the fan and heatsink assembly to the system board 4 Lift the processor fan and heatsink assembly off the system board Installing the heatsink assembly Prerequisites About this task The following images indicate the location of the heatsink assembly and provide a visual representation of the installation procedure 38 Disassembly and reassembly ...

Page 39: ...fan cable to connector on the system board Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Processor Removing the processor Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the heatsink assembly About this task The following images indicate the location of the processor and provide a visual...

Page 40: ...en removing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 3 Gently lift the processor from the processor socket Installing the processor Prerequisites About this task The following images indicate the location of the processor and provide a visual representation of the installation procedure 40 Disassembly and reassembly ...

Page 41: ...in the processor socket CAUTION Ensure that the processor cover notch is positioned underneath the alignment post 3 When the processor is fully seated in the socket pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the heatsink assembly 2 Install the side cover 3 Follow the procedure in After working inside your computer Disassembly and reassembly ...

Page 42: ..._Mode jumper 14 APS PETS connector Debug 15 PCIe x1 Slot4 16 LPC debug card connector 17 PCI 32 Slot3 18 PCIe x16 Slot2 19 PCIe x1 Slot1 20 M 2 2230 2280 SSD Optane card connector 21 Processor socket Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the wireless card 4 Remove the memory modules 5 Remove the 2230 s...

Page 43: ...9 Remove the processor About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure Disassembly and reassembly 43 ...

Page 44: ...44 Disassembly and reassembly ...

Page 45: ...Disassembly and reassembly 45 ...

Page 46: ...ure the system board to the chassis 5 Remove the single M2x4 screw and that secures the system board to the chassis 6 Lift the system board at an angle to release the ports and remove the system board off the chassis Installing the system board Prerequisites About this task The following images indicate the location of the system board and provide a visual representation of the installation proced...

Page 47: ...Disassembly and reassembly 47 ...

Page 48: ...48 Disassembly and reassembly ...

Page 49: ...Disassembly and reassembly 49 ...

Page 50: ...nected from the system board 5 Align the screw holes on the ports bezel with the screw holes on the chassis 6 Replace the single 6 32 screw that secures the ports bezel to the chassis Next steps 1 Install the processor 2 Install the heatsink assembly 3 Install the graphics card 4 Install the 2280 solid state drive 5 Install the 2230 solid state drive 6 Install the memory module 7 Install the wirel...

Page 51: ...downloads Drivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 51 ...

Page 52: ...stalled devices the items that are listed in this section may or may not appear Table 3 System setup options System information menu Overview Vostro 5890 Tower BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the o...

Page 53: ...ory Displays the video memory information of the computer Wi Fi Device Displays the wireless device information of the computer Native Resolution Displays the native resolution of the computer Video BIOS Version Displays the video BIOS version of the computer Audio Controller Displays the audio controller information of the computer Bluetooth Device Displays the Bluetooth device information of the...

Page 54: ...t address By default the COM1 Port is configured at 3F8h with IRQ4 option is enabled USB Configuration Enable or disable booting from USB mass storage devices through the boot sequence or boot menu By default all the options are enabled Front USB Configuration Enable or disable the individual front USB ports By default all the options are enabled Rear USB Configuration Enable or disable the indivi...

Page 55: ...s the M 2 PCIe SSD 0 type information of the computer Device Displays the M 2 PCIe SSD 0 device information of the computer M 2 PCIe SSD 1 Type Displays the M 2 PCIe SSD 1 type information of the computer Device Displays the M 2 PCIe SSD 1 device information of the computer Enable MediaCard Secure Digital SD Card Enable or disable the SD card By default the Secure Digital SD Card option is enabled...

Page 56: ... setup options Power menu Power USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare By default the Enable USB PowerShare option is enabled USB Wake Support Enable USB Wake Support When enabled you can use the USB devices like a mouse or keyboard to wake your computer from standby By default the option is enabled AC Behavior AC Recovery Enables the system to turn on automatica...

Page 57: ...ar Commands Controls the TPM Physical Presence Interface PPI By default the PPI ByPass for clear Commands option is disabled Chassis intrusion Controls the chassis intrusion feature By default the option is disabled SMM Security Mitigation Enable or disable SMM Security Mitigation By default the option is enabled Data Wipe on Next Boot Start Data Wipe Enable or disable the data wipe on next boot B...

Page 58: ...e option is enabled Admin Setup Lockout Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS setup By default the option is disabled Master Password Lockout Enable Master Password Lockout When enabled this will disable the master password support By default the option is disabled Allow Non Admin PSID Revert Enable Allow Non Admin PSID Revert Cont...

Page 59: ... by special LAN signals when it receives a wakeup signal from the WLAN By default the Disabled option is selected Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days By default the option is disabled Intel AMT Capability Enable Intel AMT Capab...

Page 60: ...Technology VT Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities that are provided by Intel Virtualization Technology By default the option is enabled VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities that are provided by Intel Virtualization Technology for Direct I O By default the option is...

Page 61: ...the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 Steps 1 Go to www dell com support 2 Click Product support In the Search support box enter the Service Tag of y...

Page 62: ...re updating the BIOS the next time you reboot the system it will not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com suppo...

Page 63: ... level of security for the data on your computer CAUTION Anyone can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F12 immediately ...

Page 64: ...ct System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password update or delete the existing system password and press Enter or Tab 4 Select Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new...

Page 65: ... diagnostic tests are performed For more information see https www dell com support kbdoc 000180971 Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click...

Page 66: ...of seconds Second Group The Power button LED light then blinks White 1 to 9 times followed by a longer pause before the next cycle starts again after a short interval Example No Memory detected 2 3 Power button LED blinks 2 times in Amber followed by a pause and then blinks 3 times in White The Power button LED will pause for few seconds before the next cycle repeats itself again Table 21 Diagnost...

Page 67: ...ailure EC ran into power sequencing failure If problem persists replace the system board 3 6 Paid SPI volume error Flash corruption detected by SBIOS If problem persists replace the system board 3 7 Intel ME Management Engine error Timeout waiting on ME to reply to HECI message If problem persists replace the system board 4 2 CPU power cable connection issue Diagnostic error messages Table 22 Diag...

Page 68: ...wed by specific information For example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in Dell Diagnostics HARD DISK DRIV...

Page 69: ... restart it Run the program again If the error message still appears see the software documentation MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Rein...

Page 70: ... tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again Real Time Clock RTC Reset The Real Time Clock RTC reset function allows you or the service technician to recover Dell Inspiron systems from No POST No Power No Boot situations The legacy jumper enabled RTC reset has been retired on these...

Page 71: ... WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wirele...

Page 72: ... the power button for 20 seconds to drain the flea power 6 Install the battery 7 Install the base cover 8 Connect the power adapter to your computer 9 Turn on your computer NOTE For more information about performing a hard reset see the knowledge base article 000130881 at www dell com support 72 Troubleshooting ...

Page 73: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...