Dell XPS 12, Service Manual

Page 1: ...XPS 12 Service Manual Computer Model XPS 12 9250 Regulatory Model T02H Regulatory Type T02H001 ...

Page 2: ...roblem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their resp...

Page 3: ...let 9 Removing the battery 10 Procedure 10 Replacing the battery 14 Procedure 14 Removing the solid state drive 15 Prerequisites 15 Procedure 15 Replacing the solid state drive 17 Procedure 17 Post requisites 17 Removing the wireless card 18 Prerequisites 18 Procedure 18 Replacing the wireless card 20 Procedure 20 Post requisites 20 3 ...

Page 4: ...24 Prerequisites 24 Procedure 24 Replacing the back camera 26 Procedure 26 Post requisites 26 Removing the coin cell battery 27 Prerequisites 27 Procedure 27 Replacing the coin cell battery 29 Procedure 29 Post requisites 29 Removing the headset port 30 Prerequisites 30 Procedure 30 Replacing the headset port 32 Procedure 32 Post requisites 32 4 ...

Page 5: ...erequisites 36 Procedure 36 Replacing the power button board 38 Procedure 38 Post requisites 38 Removing the volume buttons board 39 Prerequisites 39 Procedure 39 Replacing the volume buttons board 41 Procedure 41 Post requisites 41 Removing the system board 42 Prerequisites 42 Procedure 42 Replacing the system board 46 Procedure 46 Post requisites 46 5 ...

Page 6: ...ack cover 49 Procedure 49 Post requisites 49 Removing the display assembly 50 Prerequisites 50 Procedure 50 Replacing the display assembly 52 Procedure 52 Post requisites 52 Flashing the BIOS 53 Getting help and contacting Dell 54 Self help resources 54 Contacting Dell 55 6 ...

Page 7: ... cables such as telephone cables network cables and so on from your tablet 5 Disconnect all attached devices and peripherals such as keyboard mouse monitor and so on from your tablet 6 Remove any media card and optical disc from your tablet if applicable Safety instructions Use the following safety guidelines to protect your tablet from potential damage and ensure your personal safety WARNING Befo...

Page 8: ...or at www dell com regulatory_compliance CAUTION Before touching anything inside your tablet ground yourself by touching an unpainted metal surface While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have conn...

Page 9: ... ensure that no stray screws remain inside your tablet 2 Connect any external devices peripherals and cables you removed before working on your tablet 3 Replace any media cards discs and any other parts that you removed before working on your tablet 4 Connect your tablet and all attached devices to their electrical outlets 5 Turn on your tablet 9 ...

Page 10: ...w the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure CAUTION Before opening your tablet ensure that you place the tablet on a soft cloth or clean surface to avoid any scratches on the display 1 Turn the tablet over 2 Remove the screws that secure the back cover assembly to the d...

Page 11: ...3 Using a plastic scribe pry up along the edges of the back cover assembly 1 back cover assembly 2 screws 4 3 plastic scribe 11 ...

Page 12: ...Carefully lift the back cover assembly and turn it over 1 back cover assembly 5 Remove the screws that secure the battery to the back cover assembly 6 Disconnect the battery cable from the system board 12 ...

Page 13: ...7 Lift the battery along with its cable off the back cover assembly 1 display assembly 2 screws 5 3 battery 4 back cover assembly 5 battery cable 13 ...

Page 14: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the back cover assembly 2 Replace the screws that secure the battery to the back cover assembly 3 Connect the battery cable to the system board 4 Align the back cover assembly with the display assembly and snap it into place 5 Replace th...

Page 15: ...ter working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the solid state drive while the tablet is in sleep or on state Prerequisites Remove the battery Procedure 1 Remove the screw that secures...

Page 16: ...2 Lift and slide the solid state drive off the back cover assembly 1 screw 2 solid state drive slot 3 solid state drive 4 back cover assembly 16 ...

Page 17: ...t For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive Procedure 1 Slide the solid state drive into the slot on the system board 2 Align the screw hole on the solid state drive with the screw hole on the back cover assembly 3 Replace the screw that secures the s...

Page 18: ...llow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Remove the screw that secures the wireless card bracket and the wireless card to the system board 2 Lift the wireless card bracket off the wireless card 3 Disconnect the antenna cables fro...

Page 19: ...4 Slide and remove the wireless card from the wireless card slot 1 wireless card bracket 2 screw 3 antenna cables 2 4 wireless card 5 wireless card slot 6 notch 7 tab 19 ...

Page 20: ...e notch on the wireless card with the tab on the wireless card slot and slide the card into the wireless card slot 2 Align the screw hole on the wireless card with the screw hole on the system board 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your tablet Connectors on the wireless card Antenna cabl...

Page 21: ...blet After working inside your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Remove the screw that secures the front camera to the back cover assembly 2 Disconnect the camera cable from the system board 21 ...

Page 22: ...3 Lift the front camera along with its cable off the back cover assembly 1 camera cable 2 screw 3 front camera 4 back cover assembly 22 ...

Page 23: ... the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the front camera with the screw hole on the back cover assembly 2 Replace the screw that secures the front camera to the back cover assembly 3 Connect the camera cable to the system board Post requisit...

Page 24: ...blet After working inside your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Remove the screw that secures the back camera to the back cover assembly 2 Disconnect the camera cable from the system board 24 ...

Page 25: ...3 Lift the back camera along with its cable off the back cover assembly 1 camera cable 2 screw 3 back camera 4 back cover assembly 25 ...

Page 26: ...w the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the back camera with the screw hole on the back cover assembly 2 Replace the screw that secures the back camera to the back cover assembly 3 Connect the camera cable to the system board Post requisite...

Page 27: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove the battery Procedure 1 Lift the latch and disconnect the power button board cable f...

Page 28: ...3 Peel the coin cell battery off the back cover assembly 1 latch 2 power button board cable 3 coin cell battery 4 coin cell battery cable 5 back cover assembly 28 ...

Page 29: ...tions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the back cover assembly 2 Connect the coin cell battery cable to the system board 3 Slide the power button board cable into its connector on the power button board and press down the latch to secure the ca...

Page 30: ...ructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Remove the screws that secure the headset port bracket and the headset port to the back cover assembly 2 Lift the headset port bracket off the headset port 3 Lift the latch and disconnect the headset p...

Page 31: ...4 Lift the headset port along with its cable off the back cover assembly 1 back cover assembly 2 headset port 3 headset port cable 4 latch 5 headset port bracket 6 screws 2 31 ...

Page 32: ...afety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the headset port cable into its connector on the system board and press down the latch to secure the cable 2 Align the screw holes on the headset port bracket and the headset port with the screw holes on the back cover assembly 3 Replace the screws that secure the headset port brack...

Page 33: ...e your tablet After working inside your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the battery 2 Remove the front camera 3 Remove the back camera Procedure 1 Disconnect the microphone cable from the system board 33 ...

Page 34: ...2 Lift the microphones along with the cable off the back cover assembly 1 microphone cable 2 microphones 2 3 back cover assembly 34 ...

Page 35: ...r tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the microphones on the back cover assembly and snap them into place 2 Connect the microphone cable to the system board Post requisites 1 Replace the back camera 2 Replace the front camera 3 Replace the ba...

Page 36: ... inside your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Remove the screws that secure the power button board to the back cover assembly 2 Lift the latch and disconnect the power button board cable from the power button boa...

Page 37: ...3 Lift the power button board off the back cover assembly 1 screws 2 2 power button board 3 power button board cable 4 back cover assembly 37 ...

Page 38: ...ur tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the power button board with the screw holes on the back cover assembly 2 Replace the screws that secure the power button board to the back cover assembly 3 Slide the power button board cable into the connector on the power button board and pres...

Page 39: ...nside your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Remove the screws that secure the volume buttons board to the back cover assembly 2 Lift the latch and disconnect the volume buttons board cable from the volume buttons...

Page 40: ...3 Lift the volume buttons board off the back cover assembly 1 back cover assembly 2 screws 2 3 volume buttons board 4 latch 5 volume buttons board cable 40 ...

Page 41: ...tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the volume buttons board with the screw holes on the back cover assembly 2 Replace the screws that secure the volume buttons board to the back cover assembly 3 Slide the volume buttons board cable into the connector on the volume buttons board and...

Page 42: ...nter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables corr...

Page 43: ...able 2 headset port cable 3 speaker cable 4 latch 5 volume buttons board cable 6 microphone cable 7 camera cables 2 8 coin cell battery cable 9 power button board cable 10 speaker cable 11 display cable 12 dock connector cable 3 Lift the antenna cable off the system board 4 Remove the screws that secure the I O bracket to the system board 43 ...

Page 44: ...5 Lift the I O bracket off the system board 1 screws 2 2 I O bracket 3 back cover assembly 4 antenna cable 6 Remove the screws that secure the system board to the back cover assembly 44 ...

Page 45: ...7 Lift the system board off the back cover assembly 1 screws 5 2 system board 3 back cover assembly 45 ...

Page 46: ...p program You must make the desired changes again after you replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the back cover assembly 2 Replace the screws that secure the system board to the back cover assembly 3 Align the screw holes on the I O bracket with the screw holes on the system board 4 Replace the screws that secure the I O bracket to ...

Page 47: ...see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the battery 2 Remove the solid state drive 3 Remove the wireless card 4 Remove the front camera 5 Remove the back camera 6 Remove the coin cell battery 7 Remove the headset port 8 Remove the microphones 9 Remove the power button board 10 Remove the volume buttons board 11 Remove the system board 12...

Page 48: ...1 back cover 48 ...

Page 49: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the back cover on a flat surface Post requisites 1 Replace the display assembly 2 Replace the system board 3 Replace the volume buttons board 4 Replace the power button board 5 Replace the microphones 6 Replace the headset port 7 Replace the coin cell battery 8 Replace the back camera 9 Replace the...

Page 50: ...e your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the battery Procedure 1 Peel off the display cable from the system board 2 Using the pull tab disconnect the display cable from the system board 3 Peel off the display cable from the back cover as...

Page 51: ...4 Lift the display assembly along with its cable off the back cover assembly 1 display assembly 2 back cover assembly 3 pull tab 4 display cable 51 ...

Page 52: ... inside your tablet follow the instructions in After working inside your tablet For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the display cable to the back cover assembly 2 Connect the display cable to the system board 3 Adhere the display cable to the connector on the system board Post requisites Replace the battery...

Page 53: ... have the Service Tag use the auto detect feature or manually browse for your tablet model 4 Click Drivers downloads 5 Select the operating system installed on your tablet 6 Scroll down the page and expand BIOS 7 Click Download File to download the latest version of the BIOS for your tablet 8 Save the file and once the download is complete navigate to the folder where you saved the BIOS update fil...

Page 54: ...dows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about yo...

Page 55: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 55 ...