Dell XPS 17 9700, Service Manual

Page 1: ...XPS 17 9700 Service Manual Regulatory Model P92F Regulatory Type P92F001 May 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...e from the SSD1 slot 20 Installing the M 2 2280 solid state drive in the SSD1 slot 20 Solid state drive in SSD2 slot 21 Removing the M 2 2230 solid state drive from the SSD2 slot 21 Installing the M 2 2230 solid state drive in the SSD2 slot 22 Removing the M 2 2280 solid state drive from the SSD2 slot 23 Installing the M 2 2280 solid state drive in the SSD2 slot 24 Fans 25 Removing the right fan 2...

Page 4: ...nloading the WiFi driver 53 Downloading the media card reader driver 54 Downloading the chipset driver 55 Downloading the network driver 55 4 System setup 57 Entering BIOS setup program 57 Navigation keys 57 Boot Sequence 57 One time boot menu 58 System setup options 58 Clearing CMOS settings 68 Clearing BIOS System Setup and System passwords 69 5 Troubleshooting 70 SupportAssist diagnostics 70 Sy...

Page 5: ...onnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and av...

Page 6: ...e anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ESD field service kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit incl...

Page 7: ...sport ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive compone...

Page 8: ...s are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly Torx M2 5x4 8 Battery System board and palm rest and keyboard assembly M2x4 7 Solid state drive thermal bracket SSD1 slot System board and palm rest and keyboard...

Page 9: ...t and keyboard assembly M2x4 3 Display cable bracket Palm rest and keyboard assembly M2x4 2 Left hinge System board and palm rest and keyboard assembly M2 5x6 3 Right hinge System board and palm rest and keyboard assembly M2 5x6 3 System board Palm rest and keyboard assembly M2x4 3 Antenna left Palm rest and keyboard assembly M2x2 4 Antenna right Palm rest and keyboard assembly M2x2 4 Wireless car...

Page 10: ...isites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure 10 Removing and installing components ...

Page 11: ...Removing and installing components 11 ...

Page 12: ...board assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer NOTE Disconnecting the battery cable removing the battery or draining the flea power clears the CMOS and resets the BIOS settings on your computer NOTE After your computer is reassembled and powered on it prompts for the Real Time Clock RTC reset When the RTC reset cycle...

Page 13: ...Removing and installing components 13 ...

Page 14: ...ve the base cover NOTE Removing the battery clears the CMOS and resets the BIOS settings on your computer About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure Steps 1 Disconnect the battery cable from the system board if it was not disconnected earlier 2 Remove the seven screws M2x4 that secure the solid state drive...

Page 15: ...ckets and the palm rest and keyboard assembly NOTE The two screws M2x4 that secure the top of the battery also secure the solid state drive thermal brackets to the system board Ensure that the solid state drive thermal bracket is installed between the battery and the system board 3 Replace the two screws M2x4 that secure the top of the battery and the solid state drive thermal brackets to the palm...

Page 16: ...and provides a visual representation of the removal procedure Steps 1 Lift the flap to access the memory module 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Slide and remove the memory module from the memory module slot NOTE Repeat step 2 and step 3 to remove another memory from your computer 16 Removing ...

Page 17: ...dure Steps 1 Lift the flap to access the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 3 Slide the memory module firmly at an angle into the memory module slot 4 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it NOTE Repeat step 1 to step 4 to install another memory ...

Page 18: ...slot NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive in the SSD1 slot The following image indicates the location of the M 2 2230 solid state drive that is installed in the SSD1 slot and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x4 that secures the solid state drive therma...

Page 19: ...2230 solid state drive that is installed in the SSD1 slot and provides a visual representation of the installation procedure Steps 1 Align the notch on the solid state drive with the tab on the SSD1 slot 2 Slide the solid state drive into the SSD1 slot 3 Using the alignment post place the solid state thermal bracket over the solid state drive 4 Align the screw hole on the solid state thermal brack...

Page 20: ...the M 2 2280 solid state drive that is installed in SSD1 slot and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x4 that secures the solid state drive thermal bracket and the solid state drive to the system board 2 Lift the thermal plate off the solid state drive 3 Slide and lift the solid state drive off the SSD1 slot Installing the M 2 2280 solid state drive...

Page 21: ...ent post place the solid state drive thermal bracket over the solid state drive 4 Align the screw hole on the solid state drive thermal bracket with the screw hole on the system board 5 Replace the screw M2x4 that secures the solid state drive thermal bracket and the solid state drive to the system board Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After work...

Page 22: ...e off the SSD2 slot on the system board Installing the M 2 2230 solid state drive in the SSD2 slot Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with an M 2 2230 solid state drive installed in the SSD2 slot NOTE Depending on the configuration ordered you...

Page 23: ...teps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive from the SSD2 slot Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive in...

Page 24: ...he SSD2 slot Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive installed in the SSD2 slot The following image indicates the location of the M 2 2280 solid state drive that is installed in the SSD2 slot and provides a visual...

Page 25: ... the screw M2x4 that secures the solid state drive thermal bracket and the solid state drive to the system board Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Fans Removing the right fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indi...

Page 26: ... 3 Lift the right fan FAN1 off the palm rest and keyboard assembly Installing the right fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the right fan FAN1 and provides a visual representation of the installation procedure 26 Removing and installing components ...

Page 27: ...AN1 to the system board and palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the left fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the left fan FAN2 and provides a visual representation of t...

Page 28: ... 3 Lift the left fan FAN2 off the palm rest and keyboard assembly Installing the left fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the left fan FAN2 and provides a visual representation of the installation procedure 28 Removing and installing components ...

Page 29: ...sink for computers shipped with integrated graphics card Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for ...

Page 30: ...mponent remove the existing component before performing the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and the processor NOTE If either the system board or the heat sink is replaced use the thermal pad or thermal paste provided in the kit to ensure that there is thermal conductivity About this task The following image indicates the location of t...

Page 31: ...hics card Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Rem...

Page 32: ...onent remove the existing component before performing the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and the processor NOTE If either the system board or the heat sink is replaced use the thermal pad or thermal paste provided in the kit to ensure that there is thermal conductivity About this task The following image indicates the location of the...

Page 33: ... system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the I O board and provides a visual representation of the removal procedure Removing and insta...

Page 34: ... keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the installation procedure 34 Removing and installing components ...

Page 35: ... the base cover 2 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following images indicate the location of the display cable and the display hinges and provide a visual representation of the removal procedure Removing and...

Page 36: ...36 Removing and installing components ...

Page 37: ...inge to the palm rest and keyboard assembly 6 Lift the left and right display hinges from the palm rest and keyboard assembly 7 Slide the palm rest and keyboard assembly from the display assembly 8 After performing all the above steps you are left with the display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing...

Page 38: ...38 Removing and installing components ...

Page 39: ...play hinge to the system board and the palm rest and keyboard assembly 5 Connect the display cable and the camera cable to the system board 6 Align the screw holes on the display cable bracket with the screw holes on the system board 7 Replace the two screws M2x4 that secure the display cable bracket to the palm rest and keyboard assembly NOTE Apply gentle torque when tightening the two screws M2x...

Page 40: ... 4 Remove the memory modules 5 Remove the M 2 2230 solid state drive or the M 2 2280 solid state drive from the SSD1 slot 6 Remove the M 2 2230 solid state drive or the M 2 2280 solid state drive from the SSD2 slot 7 Remove the heat sink NOTE The system board can be removed or installed together with the heat sink attached This simplifies the procedure and avoids breaking the thermal bond between ...

Page 41: ...able only to computers shipped with active antenna 9 Right fan cable 10 Display cable The following images indicate the location of the system board and provide a visual representation of the removal procedure Removing and installing components 41 ...

Page 42: ... from the system board 8 Disconnect the left speaker cable from the system board 9 Disconnect the keyboard cable from the system board 10 Remove the two screws M2x4 that secure the USB Type C port bracket to the palm rest and keyboard assembly 11 Peel off the Mylar that secures the right antenna cable applicable only to computers shipped with active antenna and the antenna cable to the system boar...

Page 43: ...es again after you replace the system board About this task The following image indicates the location of the cables on your system board Figure 2 System board cables 1 Power button cable 2 Left fan cable 3 Left antenna cable applicable only to computers shipped with active antenna 4 Left speaker cable 5 Keyboard cable 6 Right speaker cable 7 Antenna cables 8 Right antenna cable applicable only to...

Page 44: ...44 Removing and installing components ...

Page 45: ... that secures the right antenna cable and the antenna cables to the system board 8 Replace the screw M2x4 that secures the wireless card bracket to the system board 9 Connect the power button cable to the system board and close the latch to secure the cable to the system board 10 Connect the left antenna cable applicable only to computers shipped with active antenna to the system board and close t...

Page 46: ...eplacing the system board removes any changes that you have made to the BIOS using the BIOS setup program Make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the base cover 3 Remove the battery 4 ...

Page 47: ...le to the palm rest and keyboard assembly 5 Remove the antenna cable from the routing guides on the palm rest and keyboard assembly 6 Lift the left and the right antenna along with its cables off the palm rest and keyboard assembly Installing the antennas Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The fo...

Page 48: ...rew holes on the left antenna with the screw holes on the palm rest and keyboard assembly 7 Replace the four screws M2x2 that secure the left antenna to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the display assembly 3 Install the I O board 4 Install the right fan 5 Install the left fan 6 Install the heat sink NOTE The system board can be removed or install...

Page 49: ...bles from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the base cover 3 Remove the battery 4 Remove the memory modules 5 Remove the M 2 2230 solid state drive or the M 2 2280 solid state drive from the SSD1 slot 6 Remove the M 2 2230 solid state drive or the M 2 2280 solid state drive from the SSD2 s...

Page 50: ...and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the palm rest and keyboard assembly and provides a visual representation of the installation procedure 50 Removing and installing components ...

Page 51: ...ether with the heat sink attached This simplifies the procedure and avoids breaking the thermal bond between the system board and the heat sink 8 Install the M 2 2230 solid state drive or the M 2 2280 solid state drive in the SSD2 slot 9 Install the M 2 2230 solid state drive or the M 2 2280 solid state drive in the SSD1 slot 10 Install the memory modules 11 Install the battery 12 Install the base...

Page 52: ...tected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system 12 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category ...

Page 53: ...en click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Terms and Conditions to use SupportAssist then click Continue 7 If necessary your computer starts to download and install SupportAssist NOTE Review on screen instructions for browser spec...

Page 54: ...ing the media card reader driver Steps 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Terms and Conditions to use SupportAssist then c...

Page 55: ...download is complete navigate to the folder where you saved the saved the chipset driver file 17 Double click the chipset driver file icon and follow the instructions on the screen to install the driver Downloading the network driver Steps 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use ...

Page 56: ... the download is complete navigate to the folder where you saved the network driver file 17 Double click the network driver file icon and follow the instructions on the screen to install the driver 56 Software ...

Page 57: ... of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next...

Page 58: ...puter and its installed devices the items that are listed in this section may or may not be displayed Table 4 System setup options System information menu Overview XPS 17 9700 BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Dat...

Page 59: ...lled in slot 1 DIMM SLOT 2 Displays the memory card installed in slot 2 DEVICES Panel Type Displays the Panel Type of the computer Video Controller Displays the integrate graphics information of the computer Video Memory Displays the video memory information of the computer Wi Fi Device Displays the Wi Fi device installed in the computer Native Resolution Displays the native resolution of the comp...

Page 60: ... Enable Thunderbolt and PCIe behind TBT pre boot modules Enables or disables the setting that allows PCIe devices that are connected via a Thunderbolt adapter Default OFF Thunderbolt Security level Sets the Thunderbolt adapter security level within the operating system By default User Authorization is selected Camera Enable Camera Enables or disables the camera By default Enable Camera is selected...

Page 61: ...hnology SMART Default OFF Enable MediaCard Enables to switch all media cards On Off or set the media card to read only state By default Enable Secure Digital SD Card is selected Table 8 System setup options Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power Default 50 Brightness on AC power Sets the screen br...

Page 62: ...daptive is selected Advanced Configuration Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day Default OFF Peak Shift Enables the computer to run on battery during peak power usage hours Default OFF Th...

Page 63: ...e OS Disabling this setting restricts the ability to use the TPM for signature operations Default ON Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS Disabling this setting restricts the ability to use the TPM for storing owner data Default ON SHA 256 Enables or disables the BIOS and the TPM to use the SHA 256 hash algorithm to extend measurements ...

Page 64: ...figuration Upper Case Letter When enabled password must contain at least one upper case letter Default OFF Upper Case Letter When enabled password must contain at least one lower case letter Default OFF Digit When enabled password must contain at least one digit number Default OFF Special Character When enabled password must contain at least one special character Default OFF Minimum Characters Set...

Page 65: ... SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool in the event of certain system errors Default ON BIOSConnect BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto OS Recovery Threshold setup option Default ON Dell Auto OS...

Page 66: ...n the backlight is enabled By default 1 minute is selected Keyboard Backlight Timeout on Battery Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery The keyboard backlight timeout value is only effect when the backlight is enabled By default 1 minute is selected OROM Keyboard Access Enables or disables the option to enter Opti...

Page 67: ...n Technology Intel Virtualization Technology Enables or disables the computer to run a virtual machine monitor VMM Default ON VT for Direct I O Enable Intel VT for Direct I O Enables or disables the computer to perform Virtualization Technology for Direct I O VT d VT d is an Intel method that provides virtualization for memory map I O Default ON Table 18 System setup options Performance menu Perfo...

Page 68: ...amic Tuning Machine Learning Enable Dynamic Tuning Machine Learning Enables or disables OS capability to enhance dynamic power tuning capabilities based on detected workloads Default OFF Table 19 System setup options System Logs menu System Logs BIOS Event Log Clear Bios Event Log Select keep or clear BIOS events By default Keep is selected Thermal Event Log Clear Thermal Event Log Select keep or ...

Page 69: ... To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application System setup 69 ...

Page 70: ...charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery...

Page 71: ...self test M BIST perform the following steps 1 Press and hold both the M key and the power button to initiate M BIST 2 The battery status light illuminates in amber when there is a system board failure 3 Replace the system board to fix the issue NOTE The battery status LED does not illuminate when the system board is functioning properly Recovering the operating system When your computer is unable...

Page 72: ...ell PC For more information see Dell Windows Backup Media and Recovery Options Flashing BIOS USB key Steps 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more information see the knowledge base article SLN143196 at www dell com support 3 Copy the BIOS setup program file to the bootable USB drive 4 C...

Page 73: ...n disconnected from the system board The following procedure provides the instructions on how to release the flea power Steps 1 Turn off your computer 2 Remove the base cover NOTE The battery must be disconnected from the system board see step 4 in Removing the base cover 3 Press and hold the power button for 15 seconds to drain the flea power 4 Install the base cover 5 Turn on your computer Troub...

Page 74: ...odel number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your pr...