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24

PROBLEM 

POSSIBLE CAUSE

REMEDY

The coffee is not hot. 

The cups were not preheated.

Warm the cups by rinsing them with hot 
water (Please note: you can use the hot water 
function).

The infuser has cooled down because 
2/3 minutes have elapsed since the last 
coffee was made.

Before making the coffee, heat the infuser by 
rinsing using the rinse function (see section 
"6.3 Rinse 

"

"

).

A low coffee temperature is set.

Set a hotter coffee temperature in the menu (see 
section "6.9 Coffee temperature  "

"

 ).

The coffee is weak or not creamy 
enough.

The coffee is ground too coarsely.

Turn the grinding adjustment dial (A5) one 
click anticlockwise towards "1" while the cof-
fee mill is in operation (fig. 13). Continue one 
click at a time until coffee delivery is satisfac-
tory. The effect is only visible after delivering 
2 coffees (see section "7.5 Adjusting the coffee 
mill").

The coffee is unsuitable.

Use coffee for espresso machines.

The coffee is not fresh.

The coffee pack has been opened for too long 
and has lost its taste.

The coffee is delivered too slowly or a 

drop at a time.

The coffee is ground too finely.

Turn the grinding adjustment dial (A5) one 

click clockwise towards "7" while the coffee 

mill is in operation (fig. 13). Continue one click 

at a time until coffee delivery is satisfactory. 

The effect is only visible after delivering 2 

coffees (see section "7.5 Adjusting the coffee 

mill").

Coffee does not come out of one or 

both of the spouts.

The coffee spouts (A9) are blocked. 

Clean the spouts with a toothpick (fig. 25B).

The appliance will not make coffee

The appliance has detected impurities 
in its internal circuits. "Cleaning under-
way" is displayed.

Wait for the appliance to be ready for use again 
and reselect the required beverage. Contact 
Customer Services if the problem persists.

The appliance does not come on

The power cord connector (D7) is not 
inserted correctly.

Insert the connector as far as it will go in the 
socket at the back of the appliance (fig. 1).

It is not plugged into the mains socket. Plug into the mains socket (fig. 1).

The main switch (A22) is not turned on. Press the main switch (fig. 2).

The infuser cannot be extracted

The appliance has not been turned off 
correctly

Turn the appliance off by pressing the 

 but-

ton (A15) (see section "5. Turning the appliance 
off").

19. 

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.  
If the problem cannot be resolved as described, contact Customer Services.

Summary of Contents for Dinamica Plus ECAM37X.95

Page 1: ...De Longhi Appliances via Seitz 47 31100 Treviso Italy www delonghi com 5713238071_00 _0718 ...

Page 2: ...ECAM37X 95 BEAN TO CUP ESPRESSO AND CAPPUCCINO MACHINE Instruction for Use Instructions videos available at http ecam37095 delonghi com ...

Page 3: ...2 EN page 6 B C PROFILE 1 B8 B7 B6 B4 B4 B5 B1 B9 B2 B3 B4 B4 B5 C1 C2 C3 C6 C5 C4 E D2 D7 D1 D3 D4 D D5 D6 E1 E2 E4 E5 E3 ...

Page 4: ...3 A A2 A1 A5 A4 A3 A6 A7 A22 A21 B C A8 A9 A12 A17 A18 A11 A10 A14 A15 A13 A16 A20 A19 ...

Page 5: ...4 4 3 3 1 7 6 5 12 9 15 MILK 10 13 1 2 11 16 14 8 ...

Page 6: ...5 25B 25A 27 17 31 30 21 19 28 26 29 P U S H 22 24 P U S H P U S H CLEAN 18 20 23 32 ...

Page 7: ...ee 11 7 5 Adjusting the coffee mill 11 7 6 Tips for a hotter coffee 11 8 MAKING CAPPUCCINOS AND MILK BASED COFFEES 11 8 1 Filling and attaching the milk container 12 8 2 Adjusting the amount of froth 12 8 3 Making cappuccinos and milk based coffees automatically 12 8 4 Cleaning the milk container after use 12 9 COFFEE CARAFE 13 10 DELIVERING HOT WATER 13 11 CUSTOMISING THE BEVERAGES 13 12 MEMORISI...

Page 8: ...ucanalsocreateupto3newbeveragesandsavetheminyour appliance Pleasenote Check compatible devices on compatibledevices delonghi com 2 DESCRIPTION 2 1 Description of the appliance page 3 A A1 Beans container lid A2 Pre ground coffee funnel lid A3 Beans container A4 Pre ground coffee funnel A5 Grinding adjustment dial A6 Cup shelf A7 button to turn the appliance on and off standby A8 Hot water connecti...

Page 9: ... under neath fig 7 5 WATER CIRCUIT EMPTY PRESS OK TO START press to confirm The appliance delivers hot water from the spout fig 8 then goes off automatically The coffee machine is now ready for normal use Pleasenote The first time you use the appliance you need to make 4 5 cappuccinos before it starts to give satisfactory results Whenmakingthefirst5 6cappuccinos itisnormaltohear the noise of boili...

Page 10: ...e current value is highlighted by the solid part of the vertical bar 3 To go back to the settings menu press To scroll and display the beverages press 4 To reset the default values for the beverage displayed press 5 CONFIRM RESET to confirm press to cancel press 6 VALORI FABBRICA IMPOSTATI press The beverage has been reset to the default values Proceed with the other beverages or go back to the ho...

Page 11: ... profile proceed as follows 1 Press CUSTOMISE PROFILE 2 Press the desired icon On the homepage the top band is displayed with the colour of the icon 7 MAKING COFFEE 7 1 Making coffee using coffee beans Important Do not use green caramelised or candied coffee beans as they could stick to the coffee mill and make it unusable 1 Fill the container A4 with coffee beans fig 10 2 Place a cup under the co...

Page 12: ...nd press 7 5 Adjusting the coffee mill The coffee mill is set by default to prepare coffee correctly and should not require regulating initially However if after making the first few coffees you find that the coffee is either too weak and not creamy enough or delivery is too slow a drop at a time this can be corrected by adjusting the grinding adjustment dial A5 fig 13 Pleasenote The grinding adju...

Page 13: ...ay instructs you to turn the froth adjustment dial E1 according to the froth required by the original recipe Turn the dial on the milk container lid 4 After a few seconds preparation begins automatically and an image of the selected beverage appears on the display togetherwithaprogressbarwhichgraduallyfillsasprepa ration progresses Once the coffee has been delivered the machine will be ready for f...

Page 14: ...asenote If EnergySaving modeisactive youmayhavetowaitafew seconds before the hot water is delivered Preparation of hot water can be customised see sections 11 Customising the beverages and 12 Memorising your own user profile 11 CUSTOMISING THE BEVERAGES The aroma when required and quantity of the beverages can be customised 1 Makesuretheuserprofileforwhichyouwanttocustomise the beverage is active ...

Page 15: ...cuit If the appliance is not used for more than 3 4 days before using it again we strongly recommend switching it on and performing 2 3 rinse cycles by selecting the Rinse func tion section 6 3 Rinse delivering hot water for a few seconds section 10 Deliv ering hot water Pleasenote After cleaning it is normal for the grounds container A11 to contain water 13 3 Cleaning the coffee grounds container...

Page 16: ...is not blocked If necessary remove coffee deposits with the brush D5 supplied 13 9 Cleaning the infuser The infuser A20 must be cleaned at least once a month Important The infuser cannot be removed when the machine is on 1 Make sure the machine is correctly turned off see section 5 Turning the appliance off 2 Remove the water tank A17 fig 3 3 Open the infuser door A19 fig 26 on the right side of t...

Page 17: ...nd replace the drip tray A15 and grounds container A11 Press 7 POSITION 2l CONTAINER OKTO START Place an empty container with a minimum capacity of 2 litres under the hot water spout D6 and coffee spouts A9 fig 9 Important Dangerofscalding Hot water containing acid flows from the hot water and coffee spouts Take care to avoid contact with splashes of this solution 8 Press to confirm that you have ...

Page 18: ...r hardness The machine is set by default for a hardness value of 4 The machine can also be programmed according to the hardness of the mains water in the various regions so that the machine needs to be descaled less often 15 1 Measuring water hardness 1 Remove the TOTAL HARDNESS TEST indicator paper D1 from its pack attached to the English instructions 2 Immerse the paper completely in a glass of ...

Page 19: ... The sym bol appears on the display to remind you that the filter needs replacing To replace proceed as follows 1 Extract the tank A17 and exhausted filter 2 Remove the new filter from the packaging 3 Access the menu as described in section 6 1 Access the settings menu 4 Follow the operations described in the previous section from point 3 The filter is now active and the coffee machine can be used...

Page 20: ...and drip tray A15 clean and put back in the appliance Important when removing the drip tray the grounds container MUST be emptied even if it contains few grounds If this is not done when youmakethenextcoffees thegroundscontain er may fill up more than expected and clog the machine INSERT GROUNDS CONTAINER Aftercleaning thegroundscontainer A11 has not been replaced Remove the drip tray A15 and inse...

Page 21: ...ry and turn the grinding adjustment dial A5 fig 13 one click clock wise towards 7 while the coffee mill is in operation If after making at least 2 coffees delivery is still too slow repeat the correction procedure turning the grinding adjustment dial another click until delivery is correct see section 7 5 Adjusting the coffee mill If the problem persists make sure the water tank A17 is fully inser...

Page 22: ... Insert the milk container pushing it as far as it will go INSERT INFUSER ASSEMBLY The infuser A20 has not been replaced after cleaning Insert the infuser as described in section 13 9 Cleaning the infuser WATER CIRCUIT EMPTY PRESS OKTO START The water circuit is empty Press the selector corresponding to OK to deliver water from the spout D6 until it flows out normally If the problem persists make ...

Page 23: ...dial E1 to CLEAN fig 19 TURN FROTH ADJUSTMENT DIAL The milk container has been inserted with the froth adjustment dial E1 in the CLEAN position Turn the dial to the required froth position DESCALING NEEDED PRESS OKTO START 45MIN The machine must be descaled Press the selector corresponding to OK to start descaling or ESC to descale later The descaling procedure described in section 14 Descaling ne...

Page 24: ...move it as described in section 16 Water softener filter The machine must be descaled The descaling procedure described in section 14 Descaling needs to be performed The appliance may request descaling cycles at very short intervals This is normal and due to the appliance s advanced control system Energy saving is enabled Todisablethefunction proceedasdescribedin section 6 8 Energy saving The appl...

Page 25: ...rinding adjustment dial A5 one click clockwise towards 7 while the coffee mill is in operation fig 13 Continue one click at a time until coffee delivery is satisfactory The effect is only visible after delivering 2 coffees see section 7 5 Adjusting the coffee mill Coffee does not come out of one or both of the spouts The coffee spouts A9 are blocked Clean the spouts with a toothpick fig 25B The ap...

Page 26: ...d or semi skimmed milk at refrig erator temperature about 5 C If the result is not as expected try a different brand of milk The froth adjustment dial E1 is incor rectly adjusted Adjust following the instructions in section 8 making cappuccinos and milk based coffees The milk container lid E2 or froth ad justment dial E1 are dirty Clean the milk container lid and dial as de scribed in section 13 1...

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