Installation guide
Page 43
8
TROUBLESHOOTING
This chapter contains a series of known issues and their solutions.
This chapter is divided as follows:
Chapter
Content
Issues one could encounter with any DELTACAST products.
Issues one could encounter with any PCIe Cards products
Issues one could encounter with any FLEX Solution’s products
If you have encountered problems installing or operating one DELTACAST hardware, browse through
this list and locate the most appropriate case. If you cannot find the suitable solution in this list,
please browse the DELTACAST web site, which contains an up-to-date troubleshooting section and a
FAQ.
8.1
General
DELTACAST driver installation failed due to a hardware conflict
There could be a conflict with another device (such as a network controller). Try re-installing the
driver after having removed all other non-essential devices and, once installed, re-install the
removed cards.
My computer crashes after days and days of perfect running
Some components on the DELTACAST devices require adequate ventilation. Please ensure that
your PC is correctly ventilated.
If your DELTACAST devices are well ventilated, please browse the DELTACAST web site and check
for any driver or VideoMaster updates.
8.1.1
Windows
My Windows application does not see my DELTACAST device.
Check in the device manager if any error code are reported for the DELTACAST device and contact
the DELTACAST support.
8.2
PCIe Cards
8.2.1
General
I cannot insert my DELTACAST card in a PCIe slot
Summary of Contents for A-FLEX-1M
Page 1: ...Installation guide Page 1 Installation Guide for End Users Hardware and Software...
Page 53: ...Installation guide Page 47 9 3 DoC Notices...
Page 54: ...Installation guide Page 48...
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