Deluxe RDM EC9600i Series, User Manual

Page 1: ...RDM Network Scanner Series EC9700i EC9600i User Guide January 2021...

Page 2: ...arks of RDM Corporation All other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such Disclaimer RDM Corporation makes no warranty...

Page 3: ...rence to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own e...

Page 4: ...omponents 14 Inside the front cover side view Auto Feed 14 Inside the front cover side view Single Feed 14 Inside the front cover back view 15 Inside the front cover and endorsement printer cover top...

Page 5: ...cartridges 29 Installing the franker cartridge 30 Installing the endorser inkjet cartridge 31 Replacing the inkjet blotter 32 Replacing the paper roll for the printer 32 Cleaning your scanner 33 Usin...

Page 6: ...e will void the warranty When you are working inside the scanner such as when you are replacing the franker or endorser cartridge make sure the scanner s power is disconnected Recommendations Record a...

Page 7: ...range of document throughput options and configurations All models include an integrated ID card imager Additionally the RDM network scanners provide IP addressability over USB and Ethernet Embedded s...

Page 8: ...umber MAC address The scanner s serial number The speed of your scanner 30 documents per minute in the example below Whether the scanner is licensed for OCR only EC9600i has optional OCR License and w...

Page 9: ...r Guide Your Scanner 2021 RDM Corporation Page 9 You can locate your scanner s label on the bottom or back of your scanner depending on the model Model number Scanner speed MAC address Model number MA...

Page 10: ...2021 RDM Corporation Page 10 Status LED Signals This status L E D Light Emitting Diode is located on the front right of the scanner The light indicates the status of the scanner For more information...

Page 11: ...User Guide RDM network scanners 2021 RDM Corporation Page 11 RDM network scanners Single feed SF models Exit pocket Exit extension Insertion extension Endorsement printer cover Front cover Status LED...

Page 12: ...RDM Network Scanner User Guide RDM network scanners 2021 RDM Corporation Page 12 Auto feed AF models Document feeder area Exit pocket Status LED Front cover Endorsement printer cover Pocket stop...

Page 13: ...network scanners 2021 RDM Corporation Page 13 Auto feed AF printer models Status LED Front cover Endorsement printer cover Exit pocket Document feeder area Printer door release button Printer door 3 t...

Page 14: ...Corporation Page 14 Internal components Inside the front cover side view Auto Feed Inside the front cover side view Single Feed Feeder roller Image sensor closed ID card entry slot Document feeder are...

Page 15: ...Network Scanner User Guide RDM network scanners 2021 RDM Corporation Page 15 Inside the front cover back view Franker cartridge latch Metal Plate aligns with slot in franker cartridge ID card entry s...

Page 16: ...de the front cover and endorsement printer cover top view Exit pocket Document track Franker select models Back Document feeder area Image sensor and panels closed ID card entry slot Status LED Metal...

Page 17: ...network scanners 2021 RDM Corporation Page 17 Connection ports EC9600i AF models EC9600i SF models EC9600i SMB models EC9700i AF models USB Power Ethernet 10 100 Switch USB Power Ethernet 10 100 USB P...

Page 18: ...port to connect to a computer You must use the USB A to B cable Power Connect the power adapter to this port K Slot EC9600i models only The K Slot or Kensington Security Lock lets you secure the unit...

Page 19: ...Offers adequate ventilation and protection from elements such as heat dust oil or moisture Is close to the application computer Depending on your scanner model a USB 2 0 high speed or Ethernet connec...

Page 20: ...eed check scanner Click to view video How to connect your EC9600i Network Single Feed check scanner Alternatively visit https www youtube com user RDMCorporation playlists Disconnecting the power cord...

Page 21: ...tion about RDM network scanner setup requirements see your payment application s documentation Connecting the RDM network scanner The RDM network scanner can connect to your computer via USB Cable or...

Page 22: ...iguration you connect the scanner to the network Your computer retains whatever network connection it had previously Considerations All workstations on the same network can connect to the scanner Requ...

Page 23: ...To connect 1 Disconnect the Ethernet cable that is plugged into your computer and connect it to the scanner in one of the two Ethernet ports marked in red below 2 Using the Ethernet cable that is incl...

Page 24: ...in a batch with auto feed AF models Make sure that you place the documents into the feeder with the MICR line at the bottom and facing towards the outside of the scanner Caution Adjust the exit exten...

Page 25: ...ube com user RDMCorporation playlists Swiping magnetic stripe cards MSR models 1 Place the card in the slot on the side of the scanner with the stripe down and facing towards the body of the scanner 2...

Page 26: ...600i network scanner signals Status LED Sequence Notes Booting Solid red max 30 seconds The scanner is starting Booting Long red and two short green flashing cycle Unconnected Long green and short red...

Page 27: ...connection device is not connected to a network via Ethernet port or a computer via USB port Idle Solid Green claimed or not claimed Device is connected and idle Busy Flashing Green 3 seconds on 3 sec...

Page 28: ...e the front cover make sure the insertion extensions are pulled forward Otherwise you might damage the front cover 1 Carefully place the front cover over the scanner assembly Make sure that the cover...

Page 29: ...ication must also be enabled to support inkjet endorsement Endorser inkjet cartridges are not included with scanners Franker and endorser inkjet cartridges can be purchased through your solution provi...

Page 30: ...by the franker tab 4 Insert the new franker cartridge Make sure the top of the metal plate fits into the slot in franker cartridge as pictured 5 Secure the franker cartridge a Push the metal plate tow...

Page 31: ...inkjet cartridge out of the scanner 4 To insert the new inkjet cartridge pull the inkjet latch back and place the inkjet cartridge into the holder The cartridge needs to be at an angle so that the ba...

Page 32: ...Insert the replacement inkjet blotter into the slot Replacing the paper roll for the printer If your scanner has a printer the following steps describe how to replace the paper roll 1 Press the print...

Page 33: ...nd device wipes o You can use the RDM ScannerCare application via the RDM Network Scanner Dashboard or your payment application s document feeding cycle as described below 2 Manually by follow instruc...

Page 34: ...ing summary for the scanner The summary shows various information related to each scanner cleaning step Here is the View cleaning summary tab Cleaning the scanner with a document feeding application 1...

Page 35: ...ce the covers Cleaning the image sensor Caution Always disconnect the unit from its power source before cleaning the image sensor 1 Remove the front cover and the endorsement printer cover 2 Open both...

Page 36: ...h make sure the switch is in the on position Change or replace the cord if necessary 3 If the problem persists contact your solution provider or help desk Card transactions do not function properly 1...

Page 37: ...our internet browser it might require that you make changes to the browser s security settings See your payment application s documentation for how to configure your browser If you re using a network...

Page 38: ...ly enter On Windows https rd scannerserialnumber On Macintosh https rd scannerserialnumber local For example https rd3005069611030 local for Mac b For Ethernet connections i In the URL address bar ent...

Page 39: ...s date and time and network settings Administration Allows you to upgrade the scanner s firmware reboot the scanner and change the administrator password RDM ScannerCare Instructs you on how to clean...

Page 40: ...read the MICR line You are also prompted to accept or reject the item Scan documents in batch mode Tests the scanner s ability to scan a batch of items in an auto feed scanning mode capture the front...

Page 41: ...firmware installed on the scanner To restore the scanner s default settings 1 Unplug the scanner 2 Use a pin to hold down the reset button and plug in the scanner The scanner starts with the factory...

Page 42: ...ses RDM s Progressive MICR Method for optimum MICR read accuracy except EC9611 SMB models which uses optical recognition for E13B characters only CMC 7 is not available on EC9611 SMB Image capture Dup...

Page 43: ...00i max network speed of 10 100 mbps EC9700i max network speed of 10 100 1000 mbps Model type EC9600i EC9700i Single feed SMB n a n a Single feed SF 1 n a Auto feed AF 2 1 Receipt printer select model...

Page 44: ...artridge Electronically Presented red ink sold separately 6000 6065 Replacement HP inkjet printer cartridge sold separately 6000 6060 HP C6602A black ink Ink Jet Blotter 5 pack 302987 Thermal paper ro...

Page 45: ...the RDM network scanners has resulted from accident abuse or misapplication Any replacement RDM network scanners will be warranted for the remainder of the original warranty period The equipment is s...

Page 46: ...damage fall theft or vandalism o Spillage of liquid or objects that have fallen into the equipment o Equipment that has been exposed to excessive heat or unstable environmental conditions o Consumable...