D
ENALI
M1
52-13382-1
S
OLID
S
TATE
C
OOLING
S
YSTEMS
,
167
M
YERS
C
ORNERS
R
OAD
,
W
APPINGERS
F
ALLS
,
NY
12590
T
ELEPHONE
:
(845)
296-1303
F
AX
:
(845)
296-1303
WEB
:
WWW
.
SSCOOLING
.
COM
R
EVISION
E1
28
W
ARRANTY
P
OLICY
The Denali M1 Chiller is covered under a one-year parts and labor warranty from the date of shipment,
assuming proper use and maintenance of the unit. All warranty work shall be performed at Solid State
Cooling Systems’ facility, currently located in Wappingers Falls, NY, USA and requires pre-authorization
by SSCS. Malfunctioning products should be returned to Solid State Cooling Systems by the method
described below. Solid State Cooling Systems will provide a Failure Analysis Report to the customer and
will determine if the problem is covered under the warranty.
Warranty Coverage:
Products with defects in components or manufacturing which are reported to Solid State Cooling
Systems before the end of the warranty period will be repaired or replaced at no cost (see below for
reporting requirements). The warranty period begins on the date the product was initially shipped from
Solid State Cooling Systems’ factory.
Excluded from Warranty:
Excluded from warranty is any damage caused to the product occurring during, but not limited to, such
events as shipment, installation, storage, or usage occurring during a situation specifically cautioned
against or noted in the product manual.
Specific situations, which invalidate the warranty, include (but are not limited to):
Removing the serial number label.
Any disassembly (partial or complete) of the product.
Changing any components of the product.
Subjecting the product to temperatures below the freezing point of the coolant used.
Subjecting any product to temperature, voltage, current, or pressure (internal or external) greater than
that specified in the product manual.
Any actions prohibited in the "Caution" section of the product manual.
Returned Goods Procedure and Reporting Requirements
Before a failed product is returned to the factory, a Returned Materials Authorization (RMA) number must
be obtained from Customer Service at (845) 296-1300. The date the RMA is requested will be the
reporting date noted and relevant to the warranty. Products, which have received an RMA, must be
received at SSCS’s factory, within 30 days or the reporting date will be moved ahead 30 days and a new
30-day waiting period will begin. Customers shall pay shipping cost of returning any unit to SSCS and
SSCS shall pay shipping cost of returning any unit repaired under warranty to the customer.
All out of warranty returned goods will require an evaluation purchase order prior to receipt at Solid State
Cooling Systems. The evaluation costs will depend on product model and will be deducted from the cost
of any repairs required.
