Pro-Select Platinum®
Operation and Instruction Manual
16
Limited Hardware Warranty
What does this warranty cover?
Den-Mat Holdings LLC, warrants to the purchaser that the company’s hardware will be free from
defects in workmanship or material under normal use and service for the warranty period as specified
in the warranty schedule below. The warranty period becomes effective on the date of delivery of the
product to the original purchaser. FAILURE ON THE PART OF THE PURCHASER TO USE DISTILLED
WATER OR ANY OTHER NON-APPROVED LIQUID WITH THIS PRODUCT WILL VOID THIS WARRANTY.
What is the Company’s obligation under this warranty?
During the period of this warranty, the company agrees to repair or replace, as its sole option, without
charge to purchaser, any defective hardware (workmanship or material) according to the warranty
schedule below:
WARRANTY SCHEDULE
Item
Warranty Period
Eligible for Repair
Control Unit
12 months
Yes*
Foot Pedal
12 months
No, replacement only
Scaler Handpiece
12 months
No, replacement only
Irrigator Handpiece
12 months
No, replacement only
A/C Adapter
12 months
No, replacement only
6’ Autoclave Cable
6 months
No, replacement only
Bottles
6 months
No, replacement only
Scaler Tips
6 months
No, replacement only
LED Light
6 months
No, replacement only
Wrench
6 months
No, replacement only
Tip Grip
6 months
No, replacement only
*If the Control Unit needs to be sent in for repair, all components of the PSP must be included so that DenMat’s
technical support team can repair the unit and test it for functionality prior to returning to the customer.
Hardware may only be returned to the company after a Return Material Authorization (RMA) number
has been obtained. To obtain an RMA number and information on where to deliver the hardware, call
Customer Care at 800-433-6628. Purchaser must return the hardware to the company in an adequate
container for shipping, with freight and insurance prepaid. The RMA number must appear on the outside
of the shipping container. Upon receipt, the company will promptly repair or replace the defective
hardware, and return said hardware to purchaser, freight and insurance prepaid. The company may use
reconditioned or like new parts or systems, at its sole option, when fulfilling its obligations under this
warranty. In any event, the company’s liability for defective hardware is limited to repairing or replacing
the hardware. If hardware is replaced at the option of the company, returned hardware will become the
property of the company.
What does this warranty not cover?
This warranty is contingent upon proper use of the hardware.
Normal wear to scaler tips, cables and bottles are not covered. The warranty does not cover damage
due to accident, unusual physical, electrical or electromechanical stress, neglect, misuse, unauthorized
sterilization procedures, improper installation, failure of electric power, air conditioning, humidity
control, transportation, or tampering with or altering the hardware. The company assumes no
responsibility or obligation to purchaser resulting from future hardware changes made by the company
or its component suppliers, after purchase of the hardware.
