Get
ting Star
ted
Connections
Set
tin
g
s
Pla
ybac
k
Remot
e Contr
ol
ZONE2
Inf
or
mation
Specifications
ENGLISH
Symptom
Cause / Countermeasure
Page
When a USB memory
device is connected,
“USB” is not
displayed on the GUI
menu.
• The set cannot recognize a USB memory device. Check the
connection.
• A USB memory device not conforming to mass storage class or
MTP standards is connected. Connect a USB memory device
conforming to mass storage class or MTP standards.
• A USB memory device that the set cannot recognize is connected.
This is not a malfunction. DENON does not guarantee that all
USB memory devices will operate or receive power.
• USB memory device is connected via USB hub. Connect the USB
memory device directly to the USB port.
20
–
–
–
Files on a USB
memory device
cannot be played.
• USB memory device is in format other than FAT16 or FAT32.
Set the format to FAT16 or FAT32. For details, refer to the USB
memory device’s operating instructions.
• USB memory device is divided into multiple partitions. When
divided into multiple partitions, only files stored in the top partition
can be played.
• Files are stored in a non-compatible format. Record the files in a
compatible format.
• You are attempting to play a file that is copyright protected. Files
that are copyright protected cannot be played on this set.
–
–
56, 57
57
The file names are
not displayed properly
(“...”, etc.).
• Characters that cannot be displayed are used. This is not a
malfunction. On this set, characters that cannot be displayed are
replaced with a “ . (period)”.
–
Internet radio cannot
be played.
• Ethernet cable is not properly connected or network is
disconnected. Check the connection status.
• Program is being broadcast in non-compatible format. Only
Internet radio programs in MP3 and WMA can be played on this
set.
• The computer’s or router’s firewall is activated. Check the
computer’s or router’s firewall settings.
• Radio station is not currently broadcasting. Choose a radio station
that is currently broadcasting.
• IP address is wrong. Check the set’s IP address.
22
56, 57
–
58, 59
39
Files stored on a
computer cannot be
played.
• Files are stored in a non-compatible format. Record in a compatible
format.
• You are attempting to play a file that is copyright protected. Files
that are copyright protected cannot be played on this set.
• Set and computer are connected by USB cable. The set’s USB
port cannot be used for connection to a computer.
56, 57
57
–
G
NET/USB / Rhapsody/ Napster
H
Symptom
Cause / Countermeasure
Page
Server is not found,
or it is not possible to
connect to the server.
• The computer’s or router’s firewall is activated. Check the
computer’s or router’s firewall settings.
• Computer’s power is not turned on. Turn on the power.
• Server is not running. Launch the server.
• Set’s IP address is wrong. Check the set’s IP address.
–
–
–
39
Cannot connect to
preset or favorite
radio stations.
• Radio station is not currently broadcasting. Wait a while before
trying again.
• Radio station is not currently in service. It is not possible to
connect to radio stations that are no longer in service.
–
–
For some radio
stations, “Server
Full” or “Connection
Down” is displayed
and station cannot be
connected to.
• Station is congested or not currently broadcasting. Wait a while
before trying again.
–
Sound is broken
during playback.
• Network’s signal transfer speed is slow or communications lines
or radio station is congested. This is not a malfunction. When
playing broadcast data with a high bit rate, the sound may be
broken, depending on the communications conditions.
–
Sound quality is poor
or played sound is
noisy.
• File being played has a low bit rate. This is not a malfunction.
–
Cannot login to
Rhapsody. (“Incorrect
Username or
Password” is
displayed.)
• Login information is incorrect. Check if the Username for
Rhapsody has been properly entered. Re-enter the Password.
(Password is not displayed.)
www.rhapsody.com/denon
39
Cannot compile
Playlist.
• The AVR-990 does not respond to playlist compilation. When
the playlist is compiled in PC Application, it is registered to “My
Library”. In this way, the playlist can be played in AVR-990.
–
Cannot delete
Rhapsody Channel
registered in “My
Channels”.
• Cannot be done with AVR-990. Delete from PC Application.
–
Cannot delete Tracks,
Playlists, Channels
registered in “My
Library”.
• Cannot be done with AVR-990. Delete from PC Application.
–
Cannot login to
Napster. (“Incorrect
Username or
Password” is
displayed.)
• Login information is incorrect. Check if the Username for Napster
has been properly entered. Re-enter the Password. (Password is
not displayed.)
http://www.napster.com/choose/index_default.html
39
Tr
oubleshooting
