23
DENT
Instruments
PowerScout 24
Prepping for Field Installation
Communication Error
If ViewPoint is unable to communicate with the PowerScout, the
Status
window displays the following
message in the
Status
field:
“
Unable to establish connection with meter, please check settings and try again
.
”
Try the following to resolve the communication error on a serial PowerScout:
No RS-485 option available in the PC COM Port drop-down list—indicates the required software
driver is not installed.
Modbus Base Address Switch does not match the selected hex switch settings on the
PowerScout—change the switch settings.
The selected Baud Rate does not match the PowerScout baud rate—change the baud rate.
For more information, refer to the Appendix,
Troubleshooting Communication Issues
.
C
ONNECTING AND
C
OMMUNICATING VIA AN
E
THERNET
(TCP/IP)
C
ONNECTION
Connect one end of the Ethernet cable into the PowerScout and the other end into your computer or
network. To begin communicating via an Ethernet cable you must first set it up within the ViewPoint
software that came with the meter. See
Ethernet (TCP/IP) Connection
in the
Communicating with a
PowerScout Meter
section.
The meter will require power to communicate over Ethernet. Power can be supplied by connecting the
USB or voltage lines 1 and 2.
PowerScout 24 Ethernet Module
Figure 5: Ethernet Module
Keep in mind that the Ethernet connection must have an IP Address in the ViewPoint software that can
either be set manually within the software with the
Use Static IP
address option (for a fixed address) or
obtained automatically from the router connected to the logger using the
Use DHCP
option (dynamic
address). Both options have advantages. See
About IP Addresses
further in this document.
NOTE:
When the Ethernet Module is installed the RS-485 port is disabled.