15
GENERATION
TM
STOOLS
LIMITED WARRANTY
DENTALEZ
®
and its employees are proud of the products we provide to the dental community. We stand behind these products with
a warranty against defects in material and workmanship as provided below.
In the event that you experience difficulty with the application or operation of any of our products, please contact our technical
service department at our expense at (866) DTE-INFO.
If we cannot resolve the issue by telephone, we will arrange for a representative to contact you or suggest that the product be
repaired by a dealer service technician.
If product return or repair is required, we will provide you with a
Return Authorization
number and shipping instructions to return
the product to the proper facility. If the product is under warranty, we will ask you to provide proof of purchase such as a copy of
your invoice. Please be sure to include the
Return Authorization
number on the package you are returning.
Products returned
without a return authorization number cannot be repaired.
Freight costs for product returns are the responsibility of the customer.
Products under warranty will be repaired or replaced, at our
sole discretion, and returned at our expense. Products outside the warranty limits will be repaired and returned with costs invoiced
to the customer. We are not responsible for shipping damages. We will, however, help you file a claim with the freight carrier. Written
repair estimates are available.
DENTALEZ warrants all equipment and parts to be free of defects in material and workmanship, under normal usage under the
following terms:
Please note the following additional terms of our warranty and return policy:
This warranty covers manufacturing defects only and does not cover defects resulting from abuse, accidents, misuse, improper
handling, cleaning, care or maintenance. Damage resulting from the use of chemicals, cleaners, disinfectants or sterilization is
not covered under this warranty nor is normal wear and tear. Failure to follow or observe our operating/use, maintenance and/or
installation instructions voids this warranty as does the use of non-authorized parts and repairs made by an unauthorized repair
facility.
Liability is limited to repair or replacement of the defective part(s) or products at our sole discretion. All other liabilities, in
particular liability for damages, including, without limitation, special, exemplary, consequential or incidental damages are
excluded.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO EMPLOYEE, REPRESENTATIVE
OR DEALER IS AUTHORIZED TO CHANGE THIS WARRANTY IN ANY WAY OR TO GRANT ANY OTHER WARRANTY.
WARRANTY REPAIRS
Parts repaired or replaced on a product that is in warranty will be warranted for the duration of that product's original warranty.
PRODUCT RETURN: Opened products or product returns more than a year old cannot be returned for credit. There will be a 15%
($25.00 minimum) restocking charge on all items authorized for return.
NOTES:
*See individual Product Manuals for complete warranty details. Provided conditions defined in instruction manual are met.
© 2021 DENTALEZ Alabama, Inc. DENTALEZ is a registered trademark. Generation is a trademark of DENTALEZ, Inc.
DENTALEZ Heritage
Limited Warranty Period*
Stools
Stool Upholstery
Elbow Support
2 Years from date of installation
1 Year from date of installation
1 Year from date of installation
