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THE MOTORIZED KNOB CANNOT FULLY LOCK/UNLOCK THE DOOR
- There can be high friction on the lock or latch bold. It may be caused by sag of the door or unadjusted locking mechanism.
Check if you can open the lock and the latch with a key easily. If there is a problem on door or lock, that need to be fixed.
THE CONTROLLERS CANNOT OPERATE THE MOTORIZED CYLINDER
- The motorized knob need to be adjusted according to the lock after installing your motorized knob. Please check page 12.
Child lock would be activated. To deactivate child lock, press two buttons on motorized cylinder and wait till you hear 3
short warning tones.
- The mechanical key would be cut shorter during installation. Please check page 5 and 7 for details.
- There would be a problem related with connection between motor and rotating shaft. Call your dealer and ask for service.
- Batteries of motorized cylinder may be weak. Recharge the batteries.
I CANNOT ADJUST THE SETTINGS OF MOTORIZED CYLINDER WITH MY PHONE
THE LOCK IS NOT UNLOCKED/LOCKED EVEN THE MOTORIZED KNOB IS ROTATING
The phone is not enrolled to the motorized cylinder as master controller. If you want to change the master controller of
motorized cylinder, check “HOW TO RESET MOTORIZED CYLINDER” topic on the last page.
6.
TROUBLESHOOTING