Despatch MIC 1162, Reference Manual

Service 

Worldwide Phone 612-781-5356; Worldwide Fax 612-781-5485; North American Phone 800-473-7373 

www.despatch.com 

Please see reverse side for other service offerings 

BB5 (12/01)

Despatch Industries 

Product Warranty 

See separate warranty for Benchtop and Laboratory Ovens (Form BB7)

Parts, Materials and Labor

Seller warrants the equipment manufactured by Seller and not by others, to be free 
from defects in workmanship and material under normal use and service for a 
period of (1) year from the date of delivery or the period of two thousand (2,000) 
accumulated hours of use, whichever period is shorter. Use or service with 
corrosive or abrasive chemicals or materials is not deemed normal. The period of 
the foregoing warranty, in the case of furnaces, shall be ninety (90) days or five 
hundred twenty-five (525) accumulated hours of use, whichever period is shorter. 
Components manufactured by others, including expendable items, are warranted 
only in accordance with the warranty, if any, issued by such other manufacturer. 
 
Buyer shall give Seller written notice of any defects with 14 days after discovery 
thereof, specifying each particular defect discovered. If such notice is properly 
given, Seller will correct without charge any workmanship that is demonstrated to 
Seller's satisfaction to have been defective at the time of installation, and will 
repair or replace, at Seller's option, without charge, f.o.b. Seller's factory, parts 
covered by this warranty that upon inspection are found defective under normal 
use within the warranty period above stated. All work of removal and reinstallation, 
whether or not found defective, and shipping charges for defective or replacement 
parts shall be at the sole expense of Buyer. 
 
The foregoing warranty shall not apply to (i) work done or materials furnished by 
others in connection with installation work performed without supervision by 
Seller's installation supervisors, or (ii) equipment repaired or altered by others 
unless such repairs or alterations were specifically agreed to in writing by an 
Officer of Seller. Seller shall not be liable for consequential damages of any kind 
which occur during the course of installation of equipment, or which result from the 
use or misuse by Buyer, its employees or others of the equipment supplied 
hereunder, and Buyer's sole and exclusive remedy against Seller for any breach of 
the foregoing warranty or otherwise shall be for the repair or replacement of the 
equipment or parts thereof affected by such breach. 
 
The foregoing warranty shall be valid and binding upon Seller if and only if Buyer 
loads, operates and maintains the equipment supplied hereunder in accordance 
with the instruction manual to be provided upon delivery of the equipment. Seller 
does not guarantee the process of manufacture by Buyer or the quality of product 
to be produced by the equipment supplied hereunder, and Seller shall not be liable 
for prospective profits. 
 
Despatch will repair or replace, at Despatch's option, FOB Despatch's factory, 
parts and materials covered by this warranty. Despatch is not responsible for parts 
or material failures resulting from misuse, abuse, inadequate preventive 
maintenance, acts of nature, or non-conforming utilities, including electrical, fuel 
supply, environmental and intake/exhaust provisions. This warranty also does not 
cover normal wear or routine maintenance parts and materials expressly designed 
as expendable/consumable and replaceable. (Note: Laboratory oven electric 
heaters are warranted for a period of five [5] years from date of shipment; three [3] 
years from date of shipment for Protocol Plus and DES 2000 temperature 
controllers.) 
 
Labor services for parts and materials replacement and repair to support this 
warranty are available at Despatch's normal service fees. This service is provided 
worldwide by a network of factory trained professionals. 

 
Transportation Costs

All transportation costs to transport defective parts or materials to Despatch, and 
to transport repaired or replacement parts or materials to Customer, shall be the 
responsibility of the Customer. 

Terms and Conditions

This Warranty shall be deemed valid and binding upon Despatch if and only if the 
Customer: 
1.  installs, loads, operates, and maintains the covered product supplied hereunder 

in accordance with the instruction manual provided upon delivery and product 
labeling affixed to the subject equipment: 

2.  if applicable, follows the Emergency Procedure set forth in this Warranty; and 
3.  contacts Despatch's Helpline at 1-800-473-7373 for assistance in diagnosing 

and troubleshooting the problem immediately upon discovering any damage or 
malfunction. 

Despatch's reasonable determination as to whether a repair, replacement, or 
service is covered by this Warranty shall be final and binding.   

Exclusions

 
This Warranty DOES NOT cover: 
1.  damage or malfunctions, or expenses incurred in the process of diagnosing 

and/or repairing damage or malfunctions, resulting from any of the following: 
operator error, misuse, abuse, inadequate preventive maintenance, normal 
wear and tear, service or modifications by other than Despatch authorized 
technicians, use of the covered product that is inconsistent with the operation 
manual or labeling, acts of nature (including, without limitation, floods, fire, 
earthquake, or acts of war or civil emergency), internal or external corrosion, or 
non-conforming utilities (including, without limitation, electrical, fuel supply, 
environmental and intake/exhaust installations);  

2.  repair or replacement of parts or materials designed and intended to be 

expendable or consumable;  

3.  routine maintenance;  or 
4.  labor costs incurred for troubleshooting, diagnostics, or testing (except for 

testing required to verify that a covered defective part or material has been 
repaired). 

Limitations of Liability

Despatch shall not, in any event, be liable for indirect, special, consequential, 
incidental, or punitive damages or penalties of any kind, including, without 
limitation loss of revenue,  profits or business opportunities resulting from 
interruption of process or production.  In no event shall Despatch be liable for 
damages in excess of the amounts paid by Customer to Despatch with respect to 
the applicable product(s). This Warranty does not cover, and Despatch shall not 
be liable for any losses, costs, damages or expenses resulting from delays in 
diagnosing or repairing the products, supplying or obtaining replacement parts or 
materials, strikes, labor stoppages or shortages, fires, accidents, government acts 
or regulations, or any other causes beyond the control of Despatch. 

Non-Compliance By Customer

Despatch reserves the right to suspend and withhold service under this Warranty 
in the event of non-compliance by the Customer to any terms and conditions of this 
Warranty or the applicable purchase order or invoice. Further, Despatch shall not 
be liable for any loss of production, expenses, and inconveniences incurred due to 
such suspension. 

Customer Furnished Equipment Warranty Limitation

This Warranty does not cover diagnosis or repairs of defects in or caused by, lack 
of performance of, or fitness for purpose of customer-supplied parts or equipment 
unless specifically noted in the Despatch written order acceptance confirmation. 

Performance Commitment

Despatch provides no guarantee of process performance or fitness for purpose, 
unless specifically noted otherwise in Despatch written order acceptance 
confirmation. Despatch is providing equipment with design parameters specific 
only to its equipment. 

Procedure Upon Discovery of Defects and Emergencies

In the event Customer becomes aware of any defect in the applicable products, 
Customer must immediately: (a) shut off fuel or energy supply (gas and electricity), 
(b) call for emergency assistance, if needed, and (c) notify Despatch Service. 

 
THE REPRESENTATION AND WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF, AND CUSTOMER HEREBY WAIVES AND DISCLAIMS 
RELIANCE UPON, ALL OTHER REPRESENTATIONS AND WARRANTIES OF EVERY KIND WHATSOEVER, WHETHER EXPRESS OR IMPLIED, OR ARISING BY 
OPERATION OF LAW OR IN EQUITY, OR BY COURSE OF PERFORMANCE OR DEALING OR USAGE OF TRADE, INCLUDING, WITHOUT LIMITATION, ANY 
IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. 
 
THIS WARRANTY IS PERSONAL TO THE CUSTOMER AND MAY NOT BE TRANSFERRED OR ASSIGNED.  ALL LIMITATIONS HEREUNDER, HOWEVER, SHALL 
BE BINDING ON ALL SUCCESSORS AND ASSIGNS OF CUSTOMER.