4.12.20
Instruction manual ROTARNOCK 100 V. 3.6
55
Deutschmann Automation GmbH & Co. KG
Servicing
11 Servicing
Should questions arise that are not covered in this manual you can find further information in our
•
FAQ/Wiki area on our homepage www.deutschmann.com or directly in our Wiki on
•
Corresponding Manual of the used Cam Control
Please note down the following information before calling:
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Device designation
•
Serial number (S/N)
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Article number
•
Error number and error description
Your request will be recorded in the Support center and will be processed by our Support Team
as quickly as possible (Usually in 1 working day, rarely more than 3 working days.).
Technical Support hours are as follows:
Monday to Thursday from 8 am to midday and from 1 pm to 4 pm, Friday from 8 am to midday
(CET).
Deutschmann Automation GmbH & Co. KG
Carl-Zeiss-Straße 8
D-65520 Bad-Camberg
Germany
Central office and sales department
+49 6434 9433-0
Technical Support
+49 6434 9433-33
Fax sales department
+49 6434 9433-40
Fax Technical Support
+49 6434 9433-44
11.1 Returning a unit
If you return a unit to us, we require as comprehensive a description of the error as possible. We
require the following information in particular:
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What error number was displayed?
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How is the unit externally wired (encoders, outputs, ..)? Please state all connections of the unit.
•
What is the magnitude of the 24V supply voltage (± 0.5V) with connected LOCON?
•
What were you last doing on the unit (programming, error on power-up, ...)?
The more precise your information and error description, the more precisely we can check the
possible causes.
Summary of Contents for ROTARNOCK 100
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